TROUBLESHOOTING

Air loss in Sleep Number beds is rare and can be resolved by using one of two air-loss troubleshooting methods.

For air loss on only one side of a dual chamber bed, watch this video about

For air loss on single air chamber beds (twin, full, and some queen size beds) or if you’re experiencing air loss on both sides of the bed, watch this video about

In rare instances, a low battery may cause your Sleep Number to not display properly, even when the backlight is still functioning on a wireless remote. If a fresh battery does not resolve the issue or your remote is hardwired into your Firmness Control System, please contact us.

A code of ER or EO means there is a communication failure between the Firmness Control system's base unit and the remote. To fix this issue, please watch the video below.


If your bed feels firmer or softer than the Sleep Number setting you are at, reset your Sleep Number setting while lying in your bed. To reset the Sleep Number setting, fill your bed to 100, and then lower it to the desired firmness. If your Sleep Number setting is 100, lower it to 5 and then it bring up to 100.

Note: Environmental factors like a change in temperature or barometric pressure related to weather can cause the air inside your bed to expand or contract, making your bed feel firmer or softer than the current setting. Follow the steps above to get to your desired level of firmness. If it feels like your bed is getting softer over time, it may have a leak. Please refer to the Air Loss FAQs.

Air loss in Sleep Number beds is rare and can be resolved by using one of two air-loss troubleshooting methods.

For air loss on only one side of a dual chamber bed, watch this video about

For air loss on single air chamber beds (twin, full, and some queen size beds) or if you’re experiencing air loss on both sides of the bed, watch this video about

A code of ER or EO means there is a communication failure between the Firmness Control system's base unit and the remote. To fix this issue, please watch the video below.

An E1 error usually occurs when the Firmness Control system is not receiving power. Please watch the video below to learn how to resolve the problem.

If your Firmness Control system won’t operate your bed, it may have become unplugged, the remote may have a dead battery or there could be a kink in your hose connection. There are three things you can do to solve the problem:

  • Verify the a secure connection to the wall and to the base of the Firmness Control system
  • For a dead remote or low battery indicator, unclip the battery cover and insert new batteries.
  • If you hear your Firmness Control System running, but it is unable to inflate or deflate your bed, open your bed to check for a kinked hose or loose hose connection.

If unable to resolve the issue, please contact us

In rare instances, a low battery may cause your Sleep Number to not display properly, even when the backlight is still functioning on a wireless remote. If a fresh battery does not resolve the issue or your remote is hardwired into your Firmness Control System, please contact us

If your mattress is not deflating correctly, the base of the Firmness Control System may have lost power or did not calibrate properly when it was deflated the first few times. Use your remote to set your mattress to 100, and then lower back down to your Sleep Number setting.

First, try to adjust the firmness of your bed with the remote. If your remote does not adjust the firmness, then make sure all the cords are correctly plugged.

If remote is working, follow these steps:

  • Make sure the voice control modules are securely plugged in. It’s best to have the voice control modules on a hard surface next to the head of the bed.
  • Check the Voice Control Modules to make sure both are set to “on,” and to either “Split” (for Split King and FlexTop King mattresses) or “Non-Split” (for non-split King and Queen mattresses).
  • Try to make a voice command to the module. Your x12 user guide has a list of voice commands. If there is no response, give the trigger phrase "Hi Sleep Number" and watch the LED lights.
  • If the LED light does not light up, test one or both Voice Control Modules by saying “Hi Sleep Number” and watching for the LED light.
  • If just one Voice Module is functioning properly, unscrew both from the Firmness Control system and then reattached them to the opposite port.

If the issue persists with the same module, the module itself is defective. If the issue moves to the other module, the port connection is defective. Please contact Customer Service for assistance with the replacement process.


The DualTemp layer is designed to automatically shut off after 10 hours. Check the timer to see if it is set for a different length of time. If there isn’t a timer set, contact Customer Service for further assistance.

Make sure the power supply is securely plugged into the heating and cooling source and the power cord is securely plugged into a working wall outlet or power strip.

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Note:

If you are using a grounded electrical surge protection device or power strip, test the outlet by plugging in another working appliance. Check to make sure the outlet is not controlled by a wall switch. Make sure the power supply light is illuminated green. If the power supply light is illuminated orange, please contact Customer Service for a replacement power supply.

The heating and cooling source generates white noise while operating. Wood or tile floors will cause it to be louder. You can muffle the sound by placing a rug, square of carpet or another sound-absorbing material beneath the heating and cooling source. You can also position the layer with the connectors at the foot of the bed. Be sure the lighter gray side of the layer is facing up.

The refreshing system cycle may run the drying fans for up to 14 hours after use. Once the system has completed refreshing, it will shut off on its own.

Check the batteries and replace if they are not working. Make sure you are using the correct remote for the appropriate side of the bed.

The ER code means there is a communication failure between the remote and the heating/cooling source.

Make sure the power supply light is illuminated green. If the power supply light is illuminated orange, please contact Customer Service for a replacement power supply. If the power light is not illuminated, then make sure the power supply is securely plugged into the heating/cooling source and the power cord is securely plugged into a working wall outlet or surge power strip. The power cord should be connected to the heating/cooling source with the flat side facing down.

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If this does not resolve the issue, please contact Customer Service for further assistance.

If E14 or E16 is showing on your remote, and the DualTemp Layer had been operating normally, the heating/cooling source has lost connection to power.

Check that the power supply light is illuminated green. If the power supply light is illuminated orange, please contact Customer Service for a replacement power supply. If the power light is not illuminated at all, then make sure the power supply is securely plugged into the heating/cooling source and the power cord is securely plugged into a working wall outlet or surge power strip. The power cord should be connected to the heating/cooling source with the flat side facing down.

If the E14 or E16 error is showing on your remote, and you have recently received your new DualTemp Layer, there may be an issue with the way the remote was set up. If securing the power connections does not resolve the issue, please contact Customer Service for further assistance.

It is not heating and cooling as I expected

Your body naturally releases heat while you sleep, bringing down your core temperature to help you enter into deeper, more restful sleep. The DualTemp layer is designed to work with the body’s natural cooling process by releasing a steady flow of air to regulate your body temperature.

For maximum temperature regulation, we recommend using fitted sheet made of breathable cotton with 200-300 thread count. Then use a heavy top comforter to trap in the air created by the DualTemp Layer. Tucking sheets in at the foot will also help to keep the heated or cooled air in.

For optimal performance the DualTemp:

  • Use breathable sheets (200-300 thread count) with a heavy top comforter or quilt
  • Keep room temperature between 68-72 degrees
  • Keep one foot of space around each heating/cooling source
  • Clean or replace the filters every six months. Please refer to the "Use It" section for instructions to clean or replace your filters.

In most cases, the sound emitted from your Adjustable Base is related to the acoustics of the room the bed is in. You can expect a humming sound from the lift motors when the bed is adjusting and a low drumming noise from the massage motors when the massage feature is turned on.

To minimize the level of normal sound emitted by your FlexFit Adjustable Base, we recommend the following:

  • If you are hearing a rattling sound, check if there are headboard brackets that were left in their packaging under your bed.
  • If your bed is on hard wood or tile, put carpet squares or rubber caster cups under the legs of the base
  • Raise the head or foot slightly to alleviate contact with the frame when using the massage feature
  • Make sure there isn’t anything under the bed that may be vibrating against the base

Please contact Customer Service if you are hearing grinding or abnormal noise while operating your bed.

In most cases, either the base has lost connection to power, or there is an obstruction at the head or foot of the bed that is preventing the base from adjusting normally. Check to make sure the adjustable base is plugged in and that the base is not obstructed. If you have a Split King size bed, make sure the bases are not too close together, this may be causing the bed to not fully lower.

For older model adjustable bases (sold 2013 and before), follow these steps to manually return your base to flat. Press and hold the learn button on the power down box to slowly force the bed to go flat. If this function does not work, replace the battery in the Power Down Box. The Power Box requires a 9-volt battery.

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For current model bases please press the Home Menu/Select button to check the remote for error alerts, and follow error troubleshooting as needed. If unable to resolve please contact Customer Service for further assistance.

Follow troubleshooting steps below depending on the model FlexFit adjustable base you own.

FlexFit 1, 2, or 3

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Press the Home Menu/Select Button to verify your remote is set up correctly and there are no error alerts. Verify the Bed Position option is listed on the Home Menu and illuminated. Follow Troubleshooting for “What do I do if bed position is not listed?” to set up your remote if Bed Position is not listed on the Home Menu. Follow Troubleshooting for “What do I do if Bed Position is grayed out?” if the Bed Position option is not illuminated and there is an alert icon next to System.

FlexFit+

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  • Verify the power cord from the Power down box is plugged into a working outlet. A King size model will have two Power Down Boxes.
  • Unplug the power cord, and wait 30 seconds. Plug the power cord back into the working outlet to reset the electronic components.
  • Ensure remote batteries are not dead. If still unable to operate adjustable base using the remote, contact Customer Service for further assistance.

Please follow the instructions below based on the remote you have.

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Access your Custom Presets press the Star/Favorites Button. If pressing the Star/Favorites button does not open the Favorites menu or if the Bed Position Presets are missing from the Favorites go to the Home Menu to verify your remote is set up and there are no error alerts. Press the Home Menu/Select Button. Verify the Bed Position option is listed on the Home Menu and illuminated. Follow Troubleshooting for “What do I do if bed position is not listed?” to set up your remote if Bed Position is not listed on the Home Menu. Follow Troubleshooting for “What do I do if Bed Position is grayed out?” if the Bed Position option is not illuminated and there is an alert icon next to System.

If you’re Preset is adjusting the Bed Position to a different setting than expected it is possible that a new setting was saved over the factory default setting. To reset your Presets to the factory default settings press the Menu Button. Use the Up or Down Arrow to Select System; press Enter. Select Setting, Press Enter. Select Bed Positions. Select All Positions or the Position you would like to reset to the factory default settings.

A grayed out menu option indicates the feature is not currently available. Follow these steps to resolve:

  • From the Home Menu, select System
  • Select Notifications
  • Follow the instructions on the remote to complete simple troubleshooting and refer to the specific remote error troubleshooting for error code/message displayed

If you are unable to resolve the error please contact Customer Service for further assistance.

If Bed Position is not listed as an option on your Home Menu, it means there was an issue with the setup of the remote.

Before you going through guided setup steps, ensure that all components of your bed are securely connected to power. The FlexFit Control System should be plugged directly into a wall outlet, not a surge protector. A power strip with a minimum of 10 amps is acceptable if additional outlet space is needed.

This usually occurs when a connection is loose. Check under your bed to see if a wire or cable has been disconnected or damaged. We recommend pushing in all FlexFit Connections to ensure that they are secure.

Check the mounted connections underneath the base. If you have an Eastern King, FlexTop King or Split King, please check the mounted connections under both sides.

Check the Connections on the back of the FlexFit Control System. Push in connections to ensure that they are secure.

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After verifying connections, unplug the FlexFit Control System for 20 seconds then plug back in. If this does not resolve the issue you are experiencing, please contact Customer Service for further assistance.

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FlexFit+

Ensure power down box, the black power box underneath the base, is plugged into a working outlet, and receiving power.

Make sure the remote has working batteries, and is operating other functions of the base.

If the massage feature is still unresponsive, please contact Customer Service for additional assistance.

FlexFit 3:

Check under your bed to see if a wire or cable has been disconnected or damaged. We recommend pushing in all FlexFit Connections to ensure that they are secure.

Check the Home Screen to ensure the “Bed Position” option is listed and illuminated. If grayed out, follow “What do I do if Bed Position is grayed out?”

If “Bed Position” is not listed on the Home screen follow, “What do I do if Bed position is not listed on my home screen?”

Please contact Customer Service for further assistance if this does not resolve your issue.

Lighting will not operate if the remote is not set up properly or there is a system error. Press the Home Menu/Select Button to verify your remote is set up correctly and there are no error alerts. Verify the Bed Position option is listed on the Home Menu and illuminated. Follow Troubleshooting for “What do I do if bed position is not listed?” to set up your remote if Bed Position is not listed on the Home Menu. Follow Troubleshooting for “What do I do if Bed Position is grayed out?” if the Bed Position option is not illuminated and there is an alert icon next to System.

Make sure the lamp that is being operated by the Universal remote is switched to the on position, and is securely plugged into the right or left nightstand outlet of your FlexFit 3 Control Box. Verify FlexFit Control Box is getting power by verifying the Red Power Switch is illuminated, and testing that you are able to adjust the base. If still unable to turn on nightstand through the remote, test the lamp by plugging it into a wall outlet. Please contact Customer Service for additional support if needed.

Verify the FlexFit Control System is securely plugged in and the red switch is illuminated indicating the system is receiving power. Verify the red under bed lighting cable is securely connected to the FlexFit Control System and the red wire extension under the bed. Inspect the lighting strip and red cable extension for any visible signs of damage and to make sure the light strip is plugged into the red cable extension, and the red cable extension is plugged into the FlexFit Control System. Please contact Customer Service for further assistance if damaged or unable to resolve.

Check the Home Screen to ensure the “Bed Position” option is listed and illuminated. If grayed out follow, “What do I do if Bed Position is grayed out?” If “Bed Position” is not listed on the Home screen follow “What do I do if Bed position is not listed on my home screen”

If you’re still unable to turn on the under bed lighting, contact our Customer Service for additional assistance.


Sleep Number technology helps to align your spine and minimize pressure points. Because you are sleeping in the bed and not on it, you may see an impression where you sleep. This is especially common at lower settings that cradle you as you sleep.

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To minimize the impressions, we recommend filling your bed to 100 when it’s not in use.

A noisy mattress is most often caused by a loose bed frame or when the modular base rubs on a metal bed frame. If your modular base is placed inside a bed frame, we recommend tightening the frame. If this does not resolve your issue, we recommend attaching legs to the modular base. Legs can be used in place of a bed frame.

It’s normal to hear sounds from your Firmness Control™ system. To muffle the sound, put the Firmness Control system on a carpeted floor. If you have hardwood or tile, put a rug under the Firmness Control system so the sounds do not echo off the flooring.

When sleep partners have different body types and Sleep Number settings, it can sometimes cause one sleeper to be supported and cradled lower or higher in the bed than their sleep partner. If you are experiencing this, or if the sides of your bed are higher than the center of the bed, please contact Customer Service so we can provide a solution.

Sleep Number technology allows you to adjust your bed for full body support when you sleep. If you prefer the bed look crisp when it is not in use, we recommend inflating it to the firmest setting.

If your mattress corners are not squared-off, make sure your bed is assembled properly by reviewing the instructions in your owner manual. Owner manuals can be found online in our set up section

If your mattress is sliding on its base, follow the steps below for your base.

Adjustable Base

(head and feet of bed raise and lower) Your mattress should be fastened to your adjustable base using a bolt system or a plastic locking system. If it has come loose, reattach it.

Modular Base

Your modular base comes with a base coverlet specially designed to minimize surface sliding. Make sure that your coverlet is right side out and securely in place. A rug grip can be placed in the corners and center between your mattress and the base for additional support.

We are here to help, whether it’s finding your Sleep Number setting, choosing the right pillow to alleviate neck and shoulder pain, or staying cool, we are confident that we can help you get the most out of your Sleep Number bed and bedding. Contact Customer Service for one-on-one help from a trained Comfort Specialist to individualize your Sleep Number experience.


When ER or EO are displayed, it means there is a communication failure between the Firmness Control system’s base unit and the remote. To fix this issue, please watch the video below.

For DualTemp remotes:

The ER or E code indicates a communication failure between the remote and the heating and cooling source. Make sure the power supply is securely plugged into the heating and cooling source with the flat side down and the power cord is securely plugged into a working wall outlet or surge protector. The power brick attached to the heating and cooling source will show a green light if it is getting power. If it is receiving power and the remote still reads E or ER then please contact us.

An E1 error usually occurs when the Firmness Control system is not receiving power. Please view the video below.

Check that the connection to the wall and to the base of the Firmness Control system is secure and wasn’t accidentally disconnected or didn’t get loose.

If the Firmness Control system beeps, clicks, runs or turns on when it is plugged in, the unit is receiving power.

If the error isn’t fixed by securely plugging it in, then rebind the remote to your bed. Check the bottom of your remote to determine which binding process to follow to resynchronize your remote.

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If the bottom of your remote says Advanced/DualTemp Remote, follow these instructions:

  • Remove batteries (keep nearby as you will need them again)
  • Unplug Firmness Control system, then plug it back in
  • Reinsert batteries within 60 seconds of plugging in the Firmness Control System
  • Press the up (firmer) button on remote
  • Your Sleep Number setting should now be displayed
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If the bottom of your remote says FlexFit 1/SleepIQ Remote or FlexFit 2/FlexFit 3 Remote, follow the universal remote set up instructions to rebind your remote.

The E2 error indicates it has taken a longer than expected time to inflate from one Sleep Number setting to the next. The most common cause is a loose connection between the Firmness Control base and the Air Chambers.

Verify the hoses are free of kinks, and then gently tug each of the hose connections to check that all connections are secure. Hoses will snap into place when connected properly.

Usually when the FlexFit Control system is not receiving power, it is because it is unplugged or there is an issue with the power outlet.

  • Verify the connection to the outlet has not been unplugged and the power cord connection is securely inserted to the base of the FlexFit Control system. The FlexFit Control System should be plugged directly into a wall, not a surge protector.
  • If the outlet you are using is controlled by a light switch make sure the light switch is in the “ON” position, or, if possible use an outlet that is not controlled by a light switch.
  • Test the outlet for power with a lamp or other appliance. If the outlet has power, plug in the FlexFit Control system. Verify the red power switch is in the reset position, and illuminated when on.

After securing connections, attempt to reset your universal remote using the steps below.

You may be seeing this if you haven’t installed your SleepIQ system, or have recently made changes to your home Wi-Fi network, such as changed your Wi-Fi network security setting, network name or network password.

If you have not setup your SleepIQ account yet, please go to our SleepIQ setup section for more information on how to complete setup. If you have already setup your SleepIQ account, then please verify and update your network settings based on any changes to your home network settings in the settings section of your SleepIQ app. Once your SleepIQ System is connected, all five LED lights on the face of your Firmness Control System will be solid, not blinking.

If the remote is displaying “Lo” then the battery needs to be replaced. The battery cover on the back of your remote can be popped off to replace the battery.

In rare instances a low battery may cause your Sleep Number to not display properly, even when the backlight is still functioning on a wireless remote. If a fresh battery does not resolve the issue or your remote(s) is hardwired into your Firmness Control system, then please contact Customer Service.

If your Sleep Number Firmness Control system remote is inflating and deflating the wrong side of the bed, it is likely the left and right hoses connected to your Firmness Control system are not properly installed. Please check your connections to ensure your left and right hoses are connected to the air chamber on the corresponding side of the bed. If you need help locating these hoses, please refer to your bed’s owners manual in our Assembly Section.

If you have a Split King or FlexTop King FlexFit adjustable base, and your remote is not operating your Sleep Number and bed position on the same side of the bed, it is likely that one of the components is not installed properly. Please check the hose connections on your Firmness Control system to ensure the right and left hoses are connected to the corresponding air chambers. Also check the FlexFit junction cables to be sure that the right side base is plugged into the corresponding Sleep Number right side of the FlexFit Control system, and the left base is plugged into the corresponding Sleep Number Left side of the FlexFit Control system.

If your problem persists after verifying your connections are correct, please contact Customer Service.

Replace the batteries, and check to make sure they are inserted properly. The battery cover can be popped off the back of your remote to replace or check the batteries.

If you do not hear your Firmness Control system running when you attempt to inflate or deflate your bed, it is possible that the Firmness Control system is not getting power. Make sure the power cord is pushed in all the way in to the wall and at the base of the Firmness Control system. If using a surge protector or power strip, make sure the power strip is switched on and plugged in. Test the surge protector or power strip by plugging the Firmness Control System into a wall outlet.

If you can hear your Firmness Control system running when you attempt to inflate or deflate your bed, it is most likely that you have a loose or kinked hose connection. Open your bed to inspect the hose connections. If you recently replaced your air chambers, you may have installed them upside down. Try reinstalling the air chambers.

If an option is missing from the Home screen of your FlexFit or SleepIQ system remote, the remote is not communicating with part of your bed, and the remote needs to be re-synced to your bed.

Before you begin, verify all the power connections to the Firmness Control system are firmly inserted and any other components attached to your bed (SleepIQ System, the FlexFit Control system and the DualTemp engines) are also securely plugged in. The FlexFit Control System should be plugged into a wall outlet, not a surge protector. Next, complete a Factory Reset on your remote.


You need to register your account before you can login and use your SleepIQ system. To register, visit sleepiq.sleepnumber.com/#/register and complete the registration steps. You will need your order number and the email address you provided at the time of purchase. If you have forgotten your password, click here to reset it.

To pair your bed you must have an iOS or Android mobile device with Bluetooth Low Energy (BLE) capability, and Bluetooth must be turned on. The SleepIQ system must be connected to power, and fully assembled with air system hoses securely attached and free of kinks.

The Device operating system must meet the following requirements:

  • iOS 8 or newer
  • Android 4.3 or newer

Please refer to the settings menu or manufacturer of your device if you are not sure whether it meets these requirements.

If SleepIQ is not recording a score for a sleeper, it is likely because the SleepIQ Firmness Control system became unplugged, SleepIQ is not connected to the SleepIQ server or SleepIQ is turned off.

Log into your SleepIQ Account and go to bed settings. Check to make sure SleepIQ is turned on and the bed status is Connected.

If the status is Not Connected, then make sure your SleepIQ Firmness Control system is plugged into a working outlet and that the detachable power cord is securely connected to the Firmness Control system. Also ensure that your router is connected and turned on.

Next, open the door on the face of the Firmness Control system, and push in the SleepIQ Processor to ensure that the SleepIQ Processor is securely connected.

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Unplug your Firmness Control system and then plug it back in. If your SleepIQ system reboots and has five solid LED lights, then your issue should be resolved. If the five lights are not on within 10 minutes of reconnecting to power, then reopen the Bed Settings in your SleepIQ App. Tap Network to reconnect your bed to Wi-Fi. You will be asked to select your Wi-Fi network and enter your Wi-Fi password. Remember passwords are case sensitive. If you are still unable to reconnect your bed, contact Customer Service.

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Note:

If you are a solo sleeper, check your Sleeper Profile to see which side of the bed you are recording.

The SleepIQ Firmness Control System requires a valid Wi-Fi network and “G” band router with 2.4 GHz enabled to connect to the SleepIQ server.

You will be asked to select your Wi-Fi Network and enter your Wi-Fi password when you pair your bed to the SleepIQ server. Remember, the network name and password are case sensitive. Additionally, SleepIQ will not be able to connect if your password has fewer than eight characters or more than 64 characters.

Check your router settings. A single band router must be set to 2.4 GHz. Dual-band routers must operate 2.4 GHZ and 5 GHz simultaneously, or be set to 2.4 GHz. For help determining the specifications of your router, or to change the setting on your router, please contact the router manufacturer.

Make sure the security setting on your Wi-Fi network is WPA2 (recommended), WPA or WEP (not recommended).

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If you have MAC Filtering set up on your home network you will need to add the SleepIQ System MAC address to your network. The MAC address is located on the label on the bottom of your SleepIQ Firmness Control system.

If you are still unable to connect to Wi-Fi, make sure the MAC address was entered correctly. The MAC address contains 12 characters and begins with “CC04B40.” You should be able to enter the exact MAC address listed on the product label. However, you may need to use “CC04B48” instead.

Your bed can get disconnected because of low Wi-Fi signal, disconnected router, updated Wi-Fi network name or password, or loss of power to the SleepIQ system.

If your bed is showing Not Connected in the Bed Settings, the SleepIQ Firmness Control system may be unplugged. Check that the system is plugged into a working outlet that is not operated on a light switch, and that the detachable power cord is securely connected to the Firmness Control system.

Next, open the door on the face of the Firmness Control system and push in the SleepIQ Processor to ensure that it’s securely connected.

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If your SleepIQ system does not reboot and show five solid LED lights within 10 minutes of reconnecting to power, make sure that your router is plugged in. Make sure your iOS or Android device has Bluetooth turned on. Reopen the Bed Settings in your SleepIQ App. Tap Network to reconnect your bed to Wi-Fi. You will be asked to select your Wi-Fi network and enter your Wi-Fi password. Remember, passwords are case sensitive. If you are still unable to reconnect your bed, contact Customer Service for further assistance.

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An EX2 error indicates that your remote is unable to communicate with the SleepIQ system. Follow these steps to resolve the problem:

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  • Open the door of the SleepIQ Firmness Control system and push in the SleepIQ Processor to ensure that it is firmly seated.
  • Unplug and replug the control system to reboot your SleepIQ Processor.
  • Your SleepIQ system will show five solid LED lights once it’s connected to the SleepIQ Server. If your SleepIQ system was previously online, it should automatically reconnect to the SleepIQ server after rebooting. Your pump will show five solid LED lights when reconnected. It can take up to 10 minutes for the SleepIQ system to reboot.

If your pump does not connect and show five solid LED lights, please see the instructions for “Bed not connected.”

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You may be seeing this if you haven’t installed your SleepIQ system yet, if your SleepIQ Firmness Control system is unplugged or if it has lost its Wi-Fi connection.

If you have not setup your SleepIQ account yet or need to pair your bed for the first time, please visit our SleepIQ setup section for more information.

Your bed can get disconnected because of low Wi-Fi signal, disconnected router, updated Wi-Fi network name or password, or loss of power to the SleepIQ system.

If your bed was previously connected and has lost connection, please follow the troubleshooting steps for Bed Not Connected.

The SleepIQ system records your sleep score until you get out of bed, so you may see inaccurate data or no score if you are checking before getting out of bed. Depending on the speed of your Wi-Fi connection, it may take up to 20 minutes to update your data.

We recommend checking your previous nights sleep data 15 minutes after getting out of bed. Try logging in and out of the SleepIQ App to refresh your data. If this does not resolve the issue, we recommend checking for updates to the SleepIQ App or your device’s operating system.

Your bed may also need to be baselined. It needs to be baselined at the initial set up and after power outages. Set your Sleep Number setting while lying in bed. Your sleep partner does not need to be on the bed to baseline it.

Follow these steps to baseline your bed:

  • Before you begin set your bed to your Sleep Number Setting on both sides.
  • Make sure there is no one on the bed.
  • Log into the SleepIQ App, tap Remote, and open the settings menu for your bed.
  • Tap Baseline, and follow the prompts in the App.

For information on how to read your Sleep Data please refer to SleepIQ: Use It.

Baselining your bed allows SleepIQ to learn how your bed reads with no one in it so it can properly function.

When to baseline:

  • During initial setup or after moving your bed
  • After power outages
  • After you receive an alert in your SleepIQ App that your bed needs to be baselined
  • SleepIQ is not accurately detecting that you are in or out of bed

Follow these steps to baseline your bed:

  • Before you begin set your bed to your Sleep Number Setting on both sides.
  • Make sure there is no one on the bed.
  • Log into the SleepIQ App, tap Remote, and open the settings menu for your bed.
  • Tap Baseline, and follow the prompts in the App.

Set a realistic Sleep Goal

Your sleep goal is the number of hours you’d like to sleep every night to feel your best. You can enter and update it in your profile settings. Your sleep goal—entered in hours—should be realistic and based on your average good night’s sleep. If you overestimate the hours, it could result in a lower SleepIQ score.

Are you naturally a restless sleeper?

Sleepers who move a lot in their sleep or get up in the middle of the night will naturally have lower SleepIQ scores. The important thing to pay attention to is whether or not last night was a good night of rest for you. A score of 50 may be a good night’s sleep for you, whereas it may be a poor night’s sleep for someone else.

Turn SleepIQ off when watching TV or reading in bed

Turn off SleepIQ when you are in bed, but not sleeping, to prevent the time from being tracked as a restless portion of your overall sleep session. To turn SleepIQ on or off, use the toggle switch in the Bed Settings. No sleep data will be recorded for either side of the bed when SleepIQ is turned off.


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