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Product Support

How do I give my Sleep Number® mattress a very firm look when not in use?

Sleep Number® technology allows you to sleep in your bed to allow for full body support. For owners that prefer the bed to look crisp when it is not in use, we recommend inflating the bed to its firmest setting when it is not being slept on.

What sheets fit my Sleep Number® bed?

Most sheets sold today are commonly referred to as "deep pocket" sheets and can be found at most major department stores. These sheets will fit on the Sleep Number® bed. If you own older sheets, which may not be the "deep pocket" style, you may wish to purchase sheet clips to hold your sheets in place. Our Bedding Collection features SmartFit® sheets , with exclusive design features to make it easier to make your bed, and for your sheets to stay in place. They include a fully elasticized edge, elastic corner seams, and anchor bands for a secure fit.

How do I minimize that new product smell?

Customers sensitive to smell may notice an odor coming from their new Sleep Number® bed. The odor is non-toxic and will fade over time. To minimize the new product smell, try laying dryer sheets on top of the air chamber until the smell dissipates.

My i10 bed has a dual-layer ergonomic foam comfort layer. Which end goes up?

The dual design allows you to position either the memory foam layer (blue) or the PlushFit™ foam (white) on top. The clipped corners should be positioned at the head of the bed.

What can I do to prevent allergens from getting into my mattress?

We have many products in our Natural Allergy Defense line of our Bedding Collection that can help prevent allergens from getting into your Sleep Number® bed. For the ultimate in protection we offer the Total Protection Mattress Pad to prevent any stains to your Sleep Number® Mattress Cover. We also recommend using our Total Encasement Mattress Pad to prevent dust mites and other allergens from getting into your Sleep Number® mattress.

How do I clean my Sleep Number® mattress?

  • We recommend spot cleaning your Sleep Number® mattress cover with sparkling water and mild detergent.

  • Please do not dry clean or machine wash/dry the mattress cover or base coverlet. Also, please do not apply stain-guard, as it may cause yellowing of the fabric.

  • We recommend using our Total Protection Mattress Pad to prevent any stains to your Sleep Number® Mattress Cover. We also recommend using our Total Encasement Mattress Pad to prevent dust mites and other allergens from getting into your Sleep Number® mattress.

How do I move my Sleep Number® bed?

Your Sleep Number® bed is lighter than most traditional beds, making it much easier to move. We suggest that you completely disassemble the mattress, base and frame when moving the bed. Here are some tips when packing your Sleep Number® bed:

  • The Mattress Cover and Foam Comfort Pad(s) should all be double bagged to prevent stains.

  • The Air Chambers should be deflated and boxed to prevent possible abrasions and other damage.

  • The Firmness Control™ System should be packed in a box and surrounded by some sort of packing material if the original box is not available.

  • The Sleep Number® Remote, closure caps, and instructions should be tucked in the box with the Firmness Control™ System to prevent them from being lost.

  • Although the Sleep Number® Modular Base (Foundation) is very strong, it can be bent or twisted during moving. We recommend completely disassembling and boxing the Modular Base for moving.

  • Disassemble the frame and headboard, save all your hardware in a bag and tape it to one of the larger frame parts so they aren't lost while moving.

If you are using a moving company we suggest that the mattress be moved assembled and in a mattress box.

  • The mattress can be fully inflated, capped off and packaged in a mattress box for moving.

  • The Firmness Control™ System should be packed in a box, with packing material, and transported in a manner where it will be exposed to minimal shock and vibration.

If you need instructions for reassembling the bed, visit our Assembly section .

Can I adjust firmness on both sides of the bed at the same time?

The Firmness Control™ System is designed to adjust one side of the Sleep Number® bed at a time.

My bed came with color-coded hoses. Which side do I connect them to?

Standing at the head of the bed facing the foot, the hose with the blue label connects to the right air chamber and the white labelled hose (with "L" markings) connects to the left.

How can I be sure my Firmness Control system is receiving power?

We find that the majority of the time a customer's Firmness Control™ System is not receiving power, it is because it was unplugged or there is an issue with the power outlet the Firmness Control™ System is connected to.

  • Verify the connection to the wall and to the base of the Firmness Control™ System is secure.

  • If the outlet you are using is controlled by a light switch, make sure the light switch is in the "ON" position or, if possible, use an outlet that is not controlled by a light switch.

  • Test the outlet for power with a lamp or other appliance. If the outlet has power as indicated by a lamp or other appliance, plug the Firmness Control™ System in and attempt to inflate the bed. If the Firmness Control System turns on, the unit is receiving power.

  • If the Firmness Control™ System does not function, attempt the same in a different outlet and if the Firmness Control™ System is still not functioning, please email or call Customer Service at 1-888-484-9263

How do I install the Firmness Control system?

What should I do if I think my bed is losing firmness?

Air loss in Sleep Number® beds is rare and can be resolved by using one of our air loss guides. One guide is for customers with single air chamber beds (full or twin size beds) or that are experiencing air loss on both sides of dual air chamber beds. The other air loss guide is for customers experiencing air loss on only one side of their dual chamber bed. Please click on a link below to download the appropriate guide for identifying air loss.

I can't find my closure caps, how can I get replacements?

If you determine that you need closure caps for your air chambers but can not locate them, then please click here to request a set .

What should I do if my mattress isn't getting firmer or softer?

First verify that your Firmness Control System is receiving power and then verify there are no kinks in your hoses. If the Firmness Control System is receiving power and there are no kinks in your hoses then please email or call Customer Service at 1-888-484-9263 for further assistance.

Why does my Sleep Number® setting change?

Your Sleep Number® setting is based on the combination of bodyweight, volume of air in the air chamber, and sleep position. Several factors may contribute to fluctuations in your Sleep Number setting:

  • Temperature can cause changes in your Sleep Number setting. For example, a heated mattress pad will cause the Sleep Number setting to increase.

  • Barometric pressure related to weather and altitude can cause your Sleep Number setting to change.

  • Weight can affect your Sleep Number setting. The Firmness Control™ system acts similarly to a scale. More weight means a higher Sleep Number setting.

  • Different sleep positions can also affect your Sleep Number setting. The more concentrated the weight is, the greater chance the Sleep Number setting will be higher (e.g., when you lie on your side). When weight is distributed more evenly throughout the chamber, it is more likely that the Sleep Number setting will be lower (e.g., when you lie on your back or stomach).

What do I do if I see "Lo" on my Sleep Number® remote?

Low Error Code

If the remote is displaying "Lo" then the battery needs replacing. The battery goes into the back of your Sleep Number® remote.

What do I do if I see "Er" on my Sleep Number® remote?

Remote Error Code

A code of "Er" indicates a communication failure between the Firmness Control™ System's base unit and the remote. To fix this issue please follow these steps:

  • Make sure that the Firmness Control™ System is properly connected to your outlet and the power cord is securely connected to the base of the Firmness Control™ System. If the Firmness Control™ System is plugged into a surge protector, make sure it is on. If the outlet is wall-switch controlled, check that it is also on.

  • After verifying your Firmness Control™ System has power, you will need to resynchronize the remote to the base unit. The resynchronization steps must be completed within 60 seconds:

    • Unplug the Firmness Control™ System and plug it back in.

    • Press any button to "wake up" the remote.

    • Your Firmness Control™ System should now be free of the ER code; however if this does not solve your issue, please follow these steps:

      • Unplug the Firmness Control™ System and plug it back in.

      • Press any button to "wake up" the remote.

      • Simultaneously press the softer (down) and firmer (up) buttons on the remote. The remote display will count down from 10 to 1, then "--" will appear followed by "C1".

      • After "C1" is displayed, release both buttons.

      • Simultaneously press the softer and firmer buttons again and "1C" will appear.

      • Release the buttons and the proper Sleep Number setting will be displayed.

Why is my remote operating the wrong side of the bed?

If your Sleep Number® Firmness Control™ System remote is inflating and deflating the wrong side of the bed, it is likely the left and right hoses going from your Firmness Control™ System to your air chambers are not properly installed. Please check your connections to ensure your left and right hoses are connected to the air chamber on the corresponding side of the bed. If you need help locating these hoses, please refer to your bed's Owner's Manual in our Assembly Section If your problem persists after verifying your connections are correct, please email or call Customer Service at 1-888-484-9263.

What should I do if my remote is not displaying my Sleep Number® properly?

In rare instances a low battery may cause your Sleep Number to not display properly, even when the backlight is still functioning. If a fresh battery does not resolve the issue please email or call Customer Service to have your remote replaced.

The backlight isn't functioning on my Sleep Number® remote, what should I do?

Please replace the batteries on your Sleep Number® remote to have the backlight display work again.

Can I view a Quick Start guide for using my remote online?

How do I capitalize a letter in the middle of my name?

Select the letter and press the up/down arrows simultaneously. The remote allows for up to two capital letters per name.

Why does my Sleep Number® deflate past what I am trying to set it to?

Your Firmness Control™ system uses software to inflate and deflate efficiently. If it is not deflating correctly, the base may have lost power or did not train properly when it deflated the first few times it was operated.

How do I restore the remote's original settings?

To erase all stored information, hold down all three buttons simultaneously for five seconds.

How do I use my remote to find my Sleep Number® setting?

Your remote can guide you through the process of finding your Sleep Number® setting. Begin by lying on the bed in your preferred sleeping position.

  • Press the Side button to choose your side of the bed.

  • Press the Menu button to show the main menu.

  • From the menu, choose Settings.

  • In Settings, choose Find Your Sleep Number.

  • Follow the instructions on your remote to find your Sleep Number setting. This will take a few minutes.

How do I install my new remote so it connects to the Firmness Control™ system?

Your remote and firmness control from the factory already "bound" or set up to communicate with each other. Simply plug the Firmness Control™ system into a surge protector and install the remote batteries.

When replacing a remote or adding a second remote, follow these steps:

  • Unplug and re-plug your Firmness Control™ system into a surge protector.

  • Within 60 seconds, insert two AA batteries (included) into your remote.

To "unbind" a remote from a Firmness Control™ system, hold the Up and Down buttons simultaneously for 20 seconds.

I have the connectivity error (E1) on my remote. How do I resolve it?

Typically, when a customer's Firmness Control™ system is not receiving power, it is because it was unplugged or there is an issue with the power outlet the Firmness Control™ system is connected to. Try the steps below:

  • Verify the connection to the wall and to the base of the Firmness Control™ system is secure.

  • If the outlet you are using is controlled by a light switch make sure the light switch is in the "ON" position or, if possible, use an outlet that is not controlled by a light switch.

  • Test the outlet for power with a lamp or other appliance. If the outlet has power as indicated by a lamp or other appliance, plug the Firmness Control™ system in and attempt to inflate the bed. If the Firmness Control™ system turns on, the unit is receiving power.

  • If the Firmness Control™ system does not function, attempt the same in a different outlet and if the Firmness Control™ system is still not functioning, please email or call Customer Service at 1-888-484-9263.

I have an inflation error (E2) on my remote. How do I resolve it?

The inflation error indicates it has taken a longer than expected time to inflate from one Sleep Number® setting to the next. The most common cause is a loose connection between the Firmness Control™ base and the Air Chambers.

  • Verify the hoses are free from kinks. Run your hand up the entire length of the hose from the Firmness Control™ to the mattress to check for kinks or pinch points.

  • Gently tug each of the connections (on the extension hose, and at the air chamber inside the mattress) to ensure all connections are secure. Hoses will snap into place when connected.

  • If the error does not resolve after checking the hoses and connections contact Customer Service (call or chat) for additional assistance.

Will my memory setting(s) on my FlexFit or FlexFit+ Adjustable Base be erased if the power goes out?

Once your memory settings have been programmed, a loss of power will not erase the settings.

Why isn't my FlexFit or FlexFit+ Adjustable Base (Precision Control Adjustable Foundation) working?

Try the following steps to determine why your Adjustable Base is not operating:

  • Check that it is securely plugged into the electrical outlet.

  • Check the outlet by plugging in a lamp or another electrical device.

  • Replace batteries in remote hand control (requires 4 "AAA" batteries).

  • Reset the adjustable base by unplugging the bed for 45 seconds.

If the Adjustable Base still does not work, contact the Manufacturer's Customer Service department directly at 1-888-580-9237

Is the noise made by my FlexFit™ Adjustable Base (Precision Control Adjustable Foundation) normal?

In most cases, the level of noise emitted from your Adjustable Base is directly proportional to the acoustics of the room where the bed is located. When the bed is making adjustments, you can expect a harmonic hum from the lift motors. When the massagers are on, you can expect a low drumming noise. To minimize noise emitted by your FlexFit™ Adjustable Base (Precision Comfort® Adjustable Foundation), try the following:

  • Be sure the headboard brackets were removed during delivery. Remove them if they are still packaged beneath the bed.

  • If your bed is on a hard-surfaced floor, place carpet squares or rubber caster cups under the casters. Rubber caster cups are available for purchase by emailing Customer Service or by calling 1-888-484-9263

  • Raise the head or foot slightly to alleviate contact with the frame

What if my foam comfort pad appears too small or irregularly shaped?

The foam for your bed has been vacuum sealed to ensure cleanliness during shipping. To ensure your foam is the correct size and shape, allow at least 20 minutes of expansion time. Gently shake the pad(s) before placing them in your mattress. The pad(s) will recover to full size overnight.

Will a home air filtration system affect my Sleep Number® bed?

Home air filtration systems that introduce ozone into the air can damage the rubber in the air chamber(s) of your Sleep Number® bed. If you need to use an air filtration system that introduces ozone into the air, we recommend that you place it as far away from your Sleep Number® bed as possible. Home air filtration systems that do not introduce ozone into the air will not affect your Sleep Number® bed.

What should I do if my sleep partner is sleeping higher or lower in the bed than me?

Occasionally when two sleep partners have different body styles and Sleep Number® settings, it can cause one sleeper to be supported and cradled lower or higher in the bed than their sleep partner. If you are experiencing this with your Sleep Number® bed, please email or call Customer Service at 1-888-484-9263

How do I change the name on my remote?

Press the Home button or Menu/Select button, then select System, select Settings, select Reset Preferences, select Rename Side and follow the directions on the remote to enter a new name.

How do I dim my under-bed nightlight? (FlexFit 3 Only)

Press the Home button , then select System, select Settings, select Reset Preferences, select Nightlight, then press the Up or Down button to adjust to your brightness preference.

How do I save my customized bed positions? (FlexFit 2 and 3 Only)

Adjust the bed position to your preference and hold the Favorites button for 2 seconds to save over the bed positions. If you wish to reset the bed positions back to the original position settings, press the Home button , select System, select Settings, select Reset Preferences, select Bed Positions and follow the instructions on the remote.

Can I use the FlexFit base with my existing bedroom furniture?

The FlexFit Series is designed to fit standard bedroom furniture. If your furniture does not accommodate your FlexFit model please contact Customer Service at 1-800-472-7185 for potential solutions. Call 1-800-580-7216 for accessory pricing and to order optional accessories.

I lost my remote. What should I do?

Contact Customer Service to purchase a replacement remote. You can manually return your base to flat using the Flat Base button located on the back of the FlexFit control system (see page 10 of your FlexFit Adjustable Base User Guide).

What if the head or foot section of my bed will lift, but will not return to flat?

Check for obstructions (pillows, blankets, etc.) that prevent the deck from lowering. Also verify that the head of the bed is at least 2" away from the wall or headboard to provide the required clearance to raise the head. If the issue persists, visit sleepnumber.com/chat or call us at 1-800-511-0054.

What do I do if the Bed Position option is grayed out on my remote?

A grayed out menu option indicates the feature is not currently available. Press the Home button or Menu/Select button, select System, then select Notifications and follow the instructions on the screen. If you are not able to resolve the issue, the remote will prompt you to contact Customer Service.

What do I do if the Bed Position option is missing from the home menu?

The remote may not be communicating with your adjustable base. Contact Customer Service for help getting your remote synced to your base.

What happens when the FlexFit control system loses power?

The FlexFit 1, 2 or 3 adjustable base will not operate without power. Your personalized setting saved in memory will not be lost, but you may see a message on the remote instructing you to return the base to a flat position.

Why does my FlexFit adjustable base need to return to a flat position when the power goes out?

Your FlexFit remote shows the position of your bed in real time. When power is temporarily lost, the base loses track of its position. Returning to flat will restore normal operation.

How do I create my ideal microclimate?

It's recommended that you turn on the DualTemp™ layer 20 minutes before going to bed. Keep the layer covered with a blanket/comforter/quilt to maintain the desired temperature. If you often wake up too warm or too cold, try setting the layer's timer to turn off after 3-5 hours. For more airflow to the lower portion of your bed, place the connectors at the foot of the bed. Be sure the lighter gray side of the layer is facing up.

How do I position the DualTemp™ layer on my bed?

The DualTemp™ layer is designed to be used on top of your mattress and mattress pad and underneath a fitted sheet only. Do not place a mattress pad on top of the DualTemp™ layer. Doing so will greatly reduce its performance. Use sheets made from a breathable material that will allow for airflow. Flannel and micro-fleece sheets are not recommended. Layers may shift with use so re-align inner layers as needed to ensure a smooth sleeping surface.

How can I get the best performance from my DualTemp™ layer?

The temperature of the air circulating in the layer is dependent on your room temperature. In a cool room, the settings will be cooler than in a warmer room. If you have a bed skirt you may need to place the heating and cooling source next to the bed rather than underneath, or consider removing your bed skirt. If you store items under your bed, ensure you have at least one foot of space around the heating and cooling source. It's recommended to clean or replace filters on the heating and cooling source every 6 months.

Note:When using the cooling mode in a high humidity environment, water can collect in the bottom of the heating and cooling source. The water will automatically be removed during the refreshing system cycle. Do not unplug or move the heating and cooling source until the cycle is complete.

What should I do if my DualTemp™ layer turns off during use?

The DualTemp™ layer is designed to automatically shut off after 10 hours. Verify that the timer was not set.

Why is the heating and cooling source on my DualTemp™ layer not working?

Make sure the power supply is securely plugged into the heating and cooling source and the power cord is securely plugged into a working wall outlet or surge protector.

Note:A grounded electrical surge protection device is recommended. Test the outlet by plugging in another working appliance. Check to make sure the outlet is not controlled by a wall switch. Verify that the power supply light is illuminated.

Why am I hearing white noise from the heating and cooling source?

The heating and cooling source generates white noise while operating. Most people find white noise soothing. Wood or tile floors may create slightly more white noise. Reduce it by placing a square of carpet or other sound absorbing material directly beneath the heating and cooling source. You may wish to operate your DualTemp™ layer at a lower setting to reduce white noise. Another option is to position the layer with the connectors at the foot of the bed. Be sure the lighter gray side of the layer is facing up.

How do I clean the filters?

Remove the magnetic filter frame from the top of the heating and cooling source, then remove the (shorter) filter. Remove the magnetic filter frame from the front/side of the heating and cooling source and remove the second (longer) filter. Hand wash filters with a mild liquid soap and air dry completely. Finally, insert the clean filters and replace the magnetic filter frames.

What do I do if the heating and cooling system does not shut off?

The refreshing system cycle may run the drying fans up to 14 hours after use. Once the system has completed refreshing it will shut off on its own.

What should I do if the remote for my DualTemp™ layer does not work?

Check the remote batteries and replace if they are not working. Verify that you are using the correct remote for the appropriate side of the bed.

What should I do if the remote for my DualTemp™ layer displays "ER"?

The "ER" code indicates a communication failure between the remote and the heating and cooling source. Make sure the power supply is securely plugged into the heating and cooling source and the power cord is securely plugged into a working wall outlet or surge protector. Check to make sure the outlet is not controlled by a wall switch. Verify that the power supply light is illuminated.

If this does not resolve the issue please email or call Customer Service at 1-888-484-9263.

How can I add a name on my DualTemp™ remote?

To enter your name on the first use press the power button to start. Use the up or down button to highlight the option to input your name. Press the power button to select the highlighted option. Press Power to continue. On the "Enter your name" screen use the up/down arrows to scroll to the desired letter and press Power to select. You can delete an incorrect letter by selecting "DEL" listed before A. Use "Nil" found after Z to enter a space. Hold the Power button for a few seconds when complete. You will be able to make corrections or save.

How do I update a saved name on my DualTemp™ remote?

Press and hold the Up and Down arrows simultaneously for about 5 seconds, then just follow the prompts outlined above to enter a new name.

How does SleepIQ monitor my sleep?

SleepIQ couldn’t be easier to use. Sensors work directly with the DualAir technology inside your SLEEP NUMBER®bed so there’s nothing to wear, nothing to turn on. All you have to do is sleep.

What makes up my SleepIQ score?

Your individual quality and length of sleep, consisting of restful time in bed, average heart and breathing rates, motion and bed exits. Your SleepIQ score is information that will empower you to sleep better — there’s no such thing as a bad score.

What does my sleep goal mean?

Your sleep goal is the number of hours you’d like to sleep every night to feel your best. You can enter and update it in your profile settings. Your sleep goal, entered in hours, should be realistic and based on what a typical good night’s sleep is for you. If you overestimate the hours, it could result in a lower SleepIQ score.

What is a good heart rate? What is a good breathing rate?

With SleepIQ you can view your average heart rate and average breathing rate over the night. This is a question best addressed by your physician since every person is different. Keep in mind, the data from SleepIQ technology is averaged and not provided in real time for diagnostic purposes.

How can I view my SleepIQ data?

You can access your SleepIQ data via the Web, iOS app and SLEEP NUMBER® remote. Data is viewable on the following browsers: Desktop: Safari 4+, Chrome 4+, Firefox 7+, IE9+ iOS: 5+ Android: 2.1+

If I read, watch TV or relax in bed before I go to sleep, will this affect my score?

Your SleepIQ score is specific to you and your habits. SleepIQ will track your time in bed and it will be part of your overall habits. Over time, SleepIQ will know and understand your patterns to give you the best possible information.

How long can I view my SleepIQ data?

You can view your data for a rolling 2 year period.

What happens if the power goes out? Will I lose my data?

After your power is restored, your SleepIQ system will automatically power on and reconnect to the Internet. Based on the length of the power outage, you may have a gap in your data.

Do I need Wi-Fi in my bedroom?

Yes, in order for you to get your SleepIQ score and view your data, the SleepIQ system needs to be connected to the Internet via Wi-Fi.

Can I turn off SleepIQ technology?

Yes, you can turn off SleepIQ through your SLEEP NUMBER® remote, SleepIQ app or SleepIQ website at any time. Press the Home button on your remote and hold for 2 seconds. You’ll be asked if you’d like to turn off SleepIQ. It will stay off until you turn it back on.

Is my data kept private?

Yes, your SleepIQ data is confidential to you and your sleep partner. See End User Agreement for detailed information at SleepNumber.com.