Account Set Up: Home Network Questions


What internet browser do I need to use SleepIQ? (posted on Sleep Number.com)

Desktop: Safari 4+, Chrome 4+, Firefox 7+, IE9+

SleepIQ® System FAQs

If you are having difficulty finding your network information, the information below may provide some high level direction to assist in your SleepIQ® account set up. The high level answers are a starting point in your search. Sleep Number does not troubleshoot home network system issues.

  1. The information you will need to create your SleepIQ® account is:
    1. Email Address you used when you ordered your product
    2. Home WiFi network Name and Password
  2. Here are the FAQs that can help you locate the information needed
  3. If you can’t find it, please contact your home network provider

Q: How to find your web browser version?

In General:

  1. Open Web Browser
  2. Find version in one of the following ways:
    1. Internet Explorer: Click Help, Click About Internet Explorer
    2. Google Chrome: Click “Triple Bars (Upper Right)”/Spanner Menu icon (tool tip says “Customize and control google Chrome”), Click About Google Chrome
    3. Firefox: Click Help, Click About Mozilla Firefox
    4. Safari: Click Help, Click About Safari

How to find and connect to your network name?

Windows:

  1. Click Start, click Settings, click Control Panel, click Network and Internet Connections, and then click Network Connections.
  2. In the left pane, under Network Tasks, click View available wireless networks.
    NOTE: If you don't see the network you want to connect to, click Refresh network list. If you see the network but the signal is weak, move the PC closer to the wireless router.
  3. Click the network you want to connect to, and then click Connect.

Apple:

  1. Click the Wi-Fi menu icon Network Wifi and select your Wi-Fi network from the list of available networks
  2. If prompted, enter the password for your Wi-Fi network.
  3. Check "Remember this network" to have your Mac automatically join your home network.

How to find your network password?

Note:If you don't know the password, check with the person who set up the network.

  1. Windows 7:
    1. Click the wireless network icon on the taskbar (lower-right corner).
    2. Right-click your wireless network name, and then select Properties.
    3. Select Show characters to see the wireless network password.
  2. Windows 8:
    1. From the Start screen, swipe in from the right edge of the screen, and then tap Settings.
      1. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.
    2. Tap or click the wireless network icon Network Signal .
    3. Tap and hold or right click on a wireless network name, and then choose View connection properties.
    4. Select Show characters to see the wireless network password.
  3. Mac:
    1. Click “Go” in upper toolbar, Click Utilities
    2. Click Keychain Access
    3. Select the name of the WiFi network that you need to access
    4. Click "i" icon on the bottom toolbar
    5. Check the "Show Password" box.

How to find the authentication type and other network properties?

Windows:

  1. Click Start, click Settings, click Network and Internet Connections, and then click Wireless Network Connections.
  2. In the left pane, under Network Tasks, click View available wireless networks.
  3. Click on desired Wifi Network
  4. Click on Properties
  5. View Authentication Level and other network properties

NOTE: Please refer to the installation guide if you need to change any of the specific settings found above.