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Delivery

We'll Ship Your Bed Standard Ground Shipping Includes: Delivery of your mattress & base  Simple instructions to set up your bed yourself, no tools required  Available for $79.99   Frequently Asked Questions      How do I track my order?     How long will it take to receive my Sleep Number® bed     Will all of my Sleep Number® products arrive in a single shipment?     How do I make changes to my order?     How do I report lost or damaged products?     What is the pricing for Bedding Collection shipping?

We'll Set Up Your Bed Comfort ServiceSM Includes:  Delivery and set up of your mattress & base  Remove/relocate one innerspring or foam mattress & box spring Available for $169.99     Frequently Asked Questions      What is my delivery and set up timeline?  How do I schedule or reschedule my installation?  What do I need to do to prepare for my installation?  Will all of my Sleep Number® products arrive at the same time?  How do I make changes to my order?  What preparation is required for base legs or an adjustable base?

How do I track my order?
You can use our Order Tracking Tool to check the status of your order and obtain UPS tracking numbers (if applicable).

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How long does it take to receive my Sleep Number bed?
Your Sleep Number bed* will arrive between 10 and 14 days after your order. *Factory Outlet and Demo models can take between 3 to 4 weeks to arrive

If you are having your bed installed by our technicians then please click here for more information on the scheduling of your installation appointment.

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Will all of my Sleep Number products arrive in a single shipment?
Your Sleep Number bed will arrive at your home as a single shipment; however, Bedding Collection items are shipped separately and when possible will arrive before your bed. Return to top

 
How do I make changes to my order?
To make changes to your order please call Customer Service at 1-888-484-9263.

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How do I report lost or damaged products?
To report missing or damaged products, please call Customer Service at 1-888-484-9263.

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What is the pricing for Bedding Collection Shipping?

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What is my delivery and set up timeline?
Within 5 days of purchase: A home delivery scheduler will contact you to offer you a delivery date and verify delivery address and phone number(s). If you have not been contacted within this period, please call 1-800-717-9503.

Within 2 weeks of purchase: You will be offered a delivery and assembly date within this period.

48 hours prior to delivery: A home delivery scheduler will communicate a 4 hour delivery window of your installation.

1 hour prior to delivery: Your technicians will provide courtesy call before they arrive.

During delivery: A complimentary service of either relocating one innerspring mattress and box spring within your home, or removing one permanently will be provided. A brief review of your Sleep Number bed and owners manual will be presented. Return to top

How do I schedule or reschedule my installation?
Home Delivery will contact you to schedule delivery once the product is available to us for installation or you may contact Home Delivery. Please see the map below for appropriate contact number.



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What do I need to do to prepare for my installation?

• An adult 18 years or older must be present.
• Secure pets and ensure safe walking path and work area before delivery technicians arrive.
• Strip the existing mattress of all linens (Sheets, blankets, etc).
• If your purchase does not include a frame, base legs, or adjustable base, ensure an existing frame is set up.
• Remove waterbed frames if not being used with the Sleep Number bed. If the frame will be used, please drill holes to accommodate firmness control system houses (Guide for Drilling Holes for Waterbed Replacement).
• Sleep Number bed requires electrical source within 5 feet of operation.
• To protect your firmness control system against unexpected power surges, we recommend using a surge protector.
• Due to liability issues, technicians will not attach headboards, disassemble, drill holes in, remove or relocate bedroom furniture, waterbed frames, platform bases, or competitor's adjustable bases.
• Technicians may refuse to install your Sleep Number bed or remove your old mattress if there are obvious signs of mattress contamination, including bodily fluids, bed bugs or other pests.

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Will all of my Sleep Number products arrive at the same time?
Bedding collection items (sheets, pillows, mattress pads, etc.) will be shipped separately. To check the status of these items please use our Order Tracking Tool. 

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How do I make changes to my order?
To make changes to your order, please call Customer Service at 1-888-484-9263. Return to top 

What preparation is required for base legs or an adjustable base?

• If installing on a hardwood floor, or other solid surface floor, we recommend placing rubber caster cups underneath each bed leg.
• If using an existing decorative bed frame with an adjustable base, please reference the FlexFit™ & FlexFit+™  Adjustable Base section on the Assembly tab for minimum space requirements.
• If using a bed skirt with an adjustable base, technicians will need to make 4 small perforations in it to properly install the mattress retainer bar and the mattress retention discs.

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