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Product Support

		Mattress Care  How do I give my Sleep Number® mattress a very firm look when not in use?  What sheets fit my Sleep Number® bed?  How do I minimize that new product smell?  What can I do to prevent allergens from getting into my mattress?  How do I clean my Sleep Number® mattress?  How do I move my Sleep Number® bed?
		Firmness Control System  Can I adjust firmness on both sides of the bed at the same time?  How can I be sure my Firmness Control system is receiving power?  How do I install the Firmness Control system?  What should I do if I think my bed is losing firmness?  I can't find my closure caps, how can I get replacements?  What should I do if my mattress isn't getting firmer or softer?
		Sleep Number® Remote Control  What do I do if I see "Lo" on my Sleep Number® remote?  What do I do if I see "Er" on my Sleep Number® remote?  Why is my remote operating the wrong side of the bed?  What should I do if my remote is not displaying my Sleep Number® properly?  The backlight isn't functioning on my Sleep Number® remote, what should I do?
		Base Support & Other FAQs  Will my memory setting(s) on my FlexFit or FlexFit+ Adjustable Base be erased if the power goes out?  Why isn't my FlexFit or FlexFit+ Adjustable Base (Precision Control Adjustable Foundation) working?  Is the noise made by my FlexFit Adjustable Base (Precision Control Adjustable Foundation) normal?  What if my foam comfort pad appears too small or irregularly shaped?  Will a home air filtration system affect my Sleep Number® bed?  What should I do if my sleep partner is sleeping higher or lower in the bed than me?

Mattress Care

How do I give my Sleep Number® mattress a very firm look when not in use?
Sleep Number® technology allows you to sleep in your bed to allow for full body support. For owners that prefer the bed to look crisp when it is not in use, we recommend inflating the bed to its firmest setting when it is not being slept on.

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What sheets fit my Sleep Number® bed?
Most sheets sold today are commonly referred to as "deep pocket" sheets and can be found at most major department stores. These sheets will fit on the Sleep Number® bed. If you own older sheets, which may not be the "deep pocket" style, you may wish to purchase sheet clips to hold your sheets in place. Our Bedding Collection features SmartFit® sheets, with exclusive design features to make it easier to make your bed, and for your sheets to stay in place. They include a fully elasticized edge, elastic corner seams, and anchor bands for a secure fit.

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How do I minimize that new product smell?
Customers sensitive to smell may notice an odor coming from their new Sleep Number® bed. The odor is non-toxic and will fade over time. To minimize the new product smell, try laying dryer sheets on top of the air chamber until the smell dissipates.

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What can I do to prevent allergens from getting into my mattress?
We have many products in our Natural Allergy Defense line of our Bedding Collection that can help prevent allergens from getting into your Sleep Number® bed. For the ultimate in protection we offer the Total Protection Mattress Pad to prevent any stains to your Sleep Number® Mattress Cover. We also recommend using our Total Encasement Mattress Pad to prevent dust mites and other allergens from getting into your Sleep Number® mattress.

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How do I clean my Sleep Number® mattress?
We recommend spot cleaning your Sleep Number® mattress cover with sparkling water and mild detergent.

Please do not dry clean or machine wash/dry the mattress cover or base coverlet. Also, please do not apply stain-guard, as it may cause yellowing of the fabric.

We recommend using our Total Protection Mattress Pad to prevent any stains to your Sleep Number® Mattress Cover. We also recommend using our Total Encasement Mattress Pad to prevent dust mites and other allergens from getting into your Sleep Number® mattress.

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How do I move my Sleep Number® bed?
Your Sleep Number® bed is lighter than most traditional beds, making it much easier to move. We suggest that you completely disassemble the mattress, base and frame when moving the bed. Here are some tips when packing your Sleep Number® bed:

• The Mattress Cover and Foam Comfort Pad(s) should all be double bagged to prevent stains.
• The Air Chambers should be deflated and boxed to prevent possible abrasions and other damage.
• The Firmness Control™ System should be packed in a box and surrounded by some sort of packing material if the original box is not available.
• The Sleep Number® Remote, closure caps, and instructions should be tucked in the box with the Firmness Control™ System to prevent them from being lost.
• Although the Sleep Number® Modular Base (Foundation) is very strong, it can be bent or twisted during moving. We recommend completely disassembling and boxing the Modular Base for moving.
• Disassemble the frame and headboard, save all your hardware in a bag and tape it to one of the larger frame parts so they aren’t lost while moving.

If you are using a moving company we suggest that the mattress be moved assembled and in a mattress box.

• The mattress can be fully inflated, capped off and packaged in a mattress box for moving.
• The Firmness Control™ System should be packed in a box, with packing material, and transported in a manner where it will be exposed to minimal shock and vibration.

If you need instructions for reassembling the bed, visit our Assembly section.

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Firmness Control System 

Can I adjust firmness on both sides of the bed at the same time?
The Firmness Control™ System is designed to adjust one side of the Sleep Number® bed at a time.

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How can I be sure my Firmness Control system is receiving power?
We find that the majority of the time a customer’s Firmness Control™ System is not receiving power, it is because it was unplugged or there is an issue with the power outlet the Firmness Control™ System is connected to.

• Verify the connection to the wall and to the base of the Firmness Control™ System is secure.
• If the outlet you are using is controlled by a light switch, make sure the light switch is in the "ON" position or, if possible, use an outlet that is not controlled by a light switch.
• Test the outlet for power with a lamp or other appliance. If the outlet has power as indicated by a lamp or other appliance, plug the Firmness Control™ System in and attempt to inflate the bed. If the Firmness Control System turns on, the unit is receiving power.
• If the Firmness Control™ System does not function, attempt the same in a different outlet and if the Firmness Control™ System is still not functioning, please email or call Customer Service at 1-888-484-9263. 
   

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How do I install the Firmness Control system?
Please follow our Guide to Installing a replacement Firmness Control System

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What should I do if I think my bed is losing firmness?
Air loss in Sleep Number® beds is rare and can be resolved by using one of our air loss guides. Please click on a link below to download the appropriate guide for identifying air loss…Air loss guide for beds purchased in 2007 or later 
Air loss guide for beds purchased before 2007 
Air loss guide for customers unsure of their purchase date

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I can't find my closure caps, how can I get replacements?
If you determine that you need closure caps for your air chambers but can not locate them, then please click here to request a set.

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What should I do if my mattress isn't getting firmer or softer?
First verify that your Firmness Control System is receiving power and then verify there are no kinks in your hoses. If the Firmness Control System is receiving power and there are no kinks in your hoses then please email or call Customer Service at 1-888-484-9263 for further assistance.

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Sleep Number® Remote Control System

What do I do if I see "Lo" on my Sleep Number® remote?
If the remote is displaying "Lo" then the battery needs replacing. The battery goes into the back of your Sleep Number® remote. 

 

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What do I do if I see "Er" on my Sleep Number® remote?
A code of "Er" indicates a communication failure between the Firmness Control™ System's base unit and the remote. To fix this issue please follow these steps:

 1. Make sure that the Firmness Control™ System is properly connected to your outlet and the power cord is securely connected to the base of the Firmness Control™ System. If the Firmness Control™ System is plugged into a surge protector, make sure it is on. If the outlet is wall-switch controlled, check that it is also on.

2. After verifying your Firmness Control™ System has power, you will need to resynchronize the remote to the base unit. The resynchronization steps must be completed within 60 seconds:

• Unplug the Firmness Control™ System and plug it back in.
• Press any button to "wake up" the remote.
• Your Firmness Control™ System should now be free of the ER code; however if this does not solve your issue, please follow these steps:
  • Unplug the Firmness Control™ System and plug it back in.
  • Press any button to "wake up" the remote.
  • Simultaneously press the softer (down) and firmer (up) buttons on the remote. The remote display will count down from 10 to 1, then "--" will appear followed by "C1".
  • After "C1" is displayed, release both buttons.
  • Simultaneously press the softer and firmer buttons again and "1C" will appear.
  • Release the buttons and the proper Sleep Number setting will be displayed.

Should the problem persist after completing the above resynchronization procedure, please email or call Customer Service at 1-888-484-9263.
  

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Why is my remote operating the wrong side of the bed?
If your Sleep Number® Firmness Control™ System remote is inflating and deflating the wrong side of the bed, it is likely the left and right hoses going from your Firmness Control™ System to your air chambers are not properly installed. Please check your connections to ensure your left and right hoses are connected to the air chamber on the corresponding side of the bed. If you need help locating these hoses, please refer to your bed’s Owner’s Manual in our Assembly Section. If your problem persists after verifying your connections are correct, please email or call Customer Service at 1-888-484-9263.

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What should I do if my remote is not displaying my Sleep Number^® properly?
If portions of your Sleep Number® remote are not displaying your complete number, then please email or call Customer Service to have your remote replaced.

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The backlight isn't functioning on my Sleep Number^® remote, what should I do?
Please replace the batteries on your Sleep Number® remote to have the backlight display work again.

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Base Support & Other FAQs 

Will my memory setting(s) on my FlexFit or FlexFit+ Adjustable Base be erased if the power goes out?
Once your memory settings have been programmed, a loss of power will not erase the settings.

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Why isn't my FlexFit or FlexFit+ Adjustable Base (Precision Control Adjustable Foundation) working?
Try the following steps to determine why your Adjustable Base is not operating:

• Check that it is securely plugged into the electrical outlet.
• Check the outlet by plugging in a lamp or another electrical device.
• Replace batteries in remote hand control (requires 4 "AAA" batteries).
• Reset the adjustable base by unplugging the bed for 45 seconds.

If the Adjustable Base still does not work, contact the Manufacturer’s Customer Service department directly at 1-888-580-9237

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Is the noise made by my FlexFit^™ Adjustable Base (Precision Control Adjustable Foundation) normal?
In most cases, the level of noise emitted from your Adjustable Base is directly proportional to the acoustics of the room where the bed is located. When the bed is making adjustments, you can expect a harmonic hum from the lift motors. When the massagers are on, you can expect a low drumming noise. To minimize noise emitted by your FlexFit™ Adjustable Base (Precision Comfort® Adjustable Foundation), try the following:

• Be sure the headboard brackets were removed during delivery. Remove them if they are still packaged beneath the bed.
• If your bed is on a hard-surfaced floor, place carpet squares or rubber caster cups under the casters. Rubber caster cups are available for purchase by emailing Customer Service or by calling 1-888-484-9263
• Raise the head or foot slightly to alleviate contact with the frame

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 What if my foam comfort pad appears too small or irregularly shaped?
The foam for your bed has been vacuum sealed to ensure cleanliness during shipping. To ensure your foam is the correct size and shape, allow at least 20 minutes of expansion time. Gently shake the pad(s) before placing them in your mattress. The pad(s) will recover to full size overnight.

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Will a home air filtration system affect my Sleep Number^® bed?
Home air filtration systems that introduce ozone into the air can damage the rubber in the air chamber(s) of your Sleep Number® bed. If you need to use an air filtration system that introduces ozone into the air, we recommend that you place it as far away from your Sleep Number® bed as possible. Home air filtration systems that do not introduce ozone into the air will not affect your Sleep Number® bed.

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What should I do if my sleep partner is sleeping higher or lower in the bed than me?
Occasionally when two sleep partners have different body styles and Sleep Number® settings, it can cause one sleeper to be supported and cradled lower or higher in the bed than their sleep partner. If you are experiencing this with your Sleep Number® bed, please email or call Customer Service at 1-888-484-9263

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