Sleep Number
Bed Replacement Parts

Having a problem with your Sleep Number^® bed or need to replace a part that was lost or damaged?

Please click on a scenario in one of the following Sleep Number Bed component sections to determine what component needs to be replaced and how to get it replaced.

FAQs

Sleep Number^® Remotes

I lost my Sleep Number remote

If you need to replace a lost or damaged remote for a new Sleep Number bed or simply want an additional remote for a new Sleep Number bed, click here. If you purchased your bed before 2009, please contact Customer Service at 1-888-484-9263 to order.

If your Sleep Number^® remote is not displaying your Sleep Number correctly, please email or call Customer Service at 1-888-484-9263 to have your remote replaced under warranty.

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I want a second Sleep Number remote

If you need to replace a lost or damaged remote for a new Sleep Number bed or simply want an additional remote for a new Sleep Number bed, click here. If you purchased your bed before 2009, please contact Customer Service at 1-888-484-9263 to order.

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Display is missing portions of Sleep Number

If your Sleep Number^® remote is not displaying your Sleep Number correctly, please email or call Customer Service at 1-888-484-9263 to have your remote replaced under warranty.

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"Lo" is showing on display [replace battery]

If the remote is displaying "Lo" then the battery needs replacing. The battery goes into the back of your Sleep Number^® remote.

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"Er" is showing on display [bind remote]

A code of "Er" indicates a communication failure between the Firmness Control™ System's base unit and the remote. To fix this issue please follow these steps:

1. Make sure that the Firmness Control™ System is properly connected to your outlet and the power cord is securely connected to the base of the Firmness Control™ System. If the Firmness Control™ System is plugged into a surge protector, make sure it is on. If the outlet is wall-switch controlled, check that it is also on.
2. After verifying your Firmness Control™ System has power, you will need to resynchronize the remote to the base unit. The resynchronization steps must be completed within 60 seconds:
• Unplug the Firmness Control™ System and plug it back in.
• Press any button to "wake up" the remote.

Your Firmness Control™ System should now be free of the ER code; however if this does not solve your issue, please follow these steps:

• Unplug the Firmness Control™ System and plug it back in.
• Press any button to "wake up" the remote.
• Simultaneously press the softer (down) and firmer (up) buttons on the remote. The remote display will count down from 10 to 1, then "--" will appear followed by "C1". After "C1" is displayed, release both buttons.
• Simultaneously press the softer and firmer buttons again and "1C" will appear. Release the buttons and the proper Sleep Number setting will be displayed.

Should the problem persist after completing the above resynchronization procedure, please email or call Customer Service at 1-888-484-9263.

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Backlight isn't functioning [replace battery]

Please replace the batteries on your Sleep Number^® remote to have the backlight display work again.

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Sleep Number Remote - Other

We are sorry we do not have information available online about the particular issue you are experiencing. Please check the scenarios within the other component sections at the top of page or in our customer service section to see if you can find information about you are experiencing or call 1-888-484-9263.

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Firmness Control™ System (Air Pump & Air Chamber)

I lost my air chamber, Firmness Control™ System or Sleep Number Remote

If you need to replace a lost or damaged remote for a new Sleep Number bed or simply want an additional remote for a new Sleep Number bed, click here. If you purchased your bed before 2009, please contact Customer Service at 1-888-484-9263 to order.

If you need to replace a lost Firmness Control™ System (Pump) or an Air Chamber then please cal us at 1-888-484-9263. If you believe you have a faulty air system causing you air loss then please click here and follow the instructions under air loss.

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Bed seems to be losing air

Air loss in Sleep Number^® beds is rare and can be resolved by using one of our air loss guides. Please click on a link below to download the appropriate guide for identifying air loss.

• Air loss guide for beds purchased in 2007 or later
• Air loss guide for beds purchased before 2007
• Air loss guide for customers unsure of their purchase date

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Firmness Control™ System (pump) is not operating my bed

Most often when a Firmness Control™ System is not functioning, it is because it was accidentally unplugged, there is an issue with the power outlet, or there is a kink in one of the air hoses. Please follow these tips to see if your issue can be resolved before needing to replace your unit.

• Verify the connection to the wall and to the base of the Firmness Control™ System is secure.
• If the outlet you are using is controlled by a light switch, make sure the light switch is in the "ON" position or, if possible, use an outlet that is not controlled by a light switch.
• Test the outlet for power with a lamp or other appliance. If the outlet has power as indicated by a lamp or other appliance, plug the Firmness Control™ System in and attempt to inflate the bed. If the Firmness Control System turns on (clicks, beeps, or motor runs), the unit is receiving power.
• If it is on and not inflating bed, then check for kinks in the air hoses
• If the Firmness Control™ System does not function, attempt the same in a different outlet and if the Firmness Control™ System is still not functioning, please email or call Customer Service at 1-888- 484-9263.

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I need closure caps

If you need closure caps for your air chambers but can’t find them, please click here to request a set.

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Bed won’t get softer or firmer

Most often when a Firmness Control™ System is not functioning, it is because it was accidentally unplugged, there is an issue with the power outlet, or there is a kink in one of the air hoses. Please follow these tips to see if your issue can be resolved before needing to replace your unit.

• Verify the connection to the wall and to the base of the Firmness Control™ System is secure.
• If the outlet you are using is controlled by a light switch, make sure the light switch is in the "ON" position or, if possible, use an outlet that is not controlled by a light switch.
• Test the outlet for power with a lamp or other appliance. If the outlet has power as indicated by a lamp or other appliance, plug the Firmness Control™ System in and attempt to inflate the bed. If the Firmness Control System turns on (clicks, beeps, or motor runs), the unit is receiving power.
• If it is on and not inflating bed, then check for kinks in the air hoses
• If the Firmness Control™ System does not function, attempt the same in a different outlet and if the Firmness Control™ System is still not functioning, please email or call Customer Service at 1-888- 484-9263.

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Firmness Control™ System (Air Pump & Air Chamber - Other

We are sorry we do not have information available online about the particular issue you are experiencing. Please check the scenarios within the other component sections at the top of page or in our customer service section to see if you can find information about you are experiencing or call 1-888-484-9263.

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Mattress Cover & Foam Comfort Pads

My mattress cover is stained or soiled

We recommend spot cleaning your Sleep Number^® mattress cover with sparkling water and mild detergent. Please do not dry clean or machine wash/dry the mattress cover or base coverlet. Also, please do not apply stain-guard, as it may cause yellowing of the fabric.

We do not offer replacement mattress covers online. To request a price quote for a replacement, please email us or call 1-888-484-9263.

Our Total Protection Mattress Pad is a great way to guard against stains to your Sleep Number^® mattress cover. We also recommend our Total Encasement Mattress Pad to prevent dust mites and other allergens from getting into your Sleep Number^® mattress.

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I lost my Mattress Cover or Foam Comfort Pad

We do not offer mattress covers or foam comfort pad replacements online. To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484- 9263.

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I am rolling to the center of the bed

Occasionally when two sleep partners have different body types and Sleep Number^® settings, it can cause one sleeper to be supported and cradled lower or higher in the bed than their sleep partner. If you are experiencing this with your Sleep Number^® bed, please email or call Customer Service at 1-888-484-9263.

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There are indentations where I sleep

Sleep Number^® technology allows you to sleep in your bed to allow for full body support and alignment. This can result in the appearance of the sagging in the middle or indentations from where someone slept. For owners that prefer the bed to look crisp when it is not in use, we recommend inflating the bed to its firmest setting when it is not being slept on.

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Mattress Cover & Foam Comfort Pad - Other

We are sorry we do not have information available online about the particular issue you are experiencing. Please check the scenarios within the other component sections at the top of page or in our customer service section to see if you can find information about you are experiencing or call 1-888-484-9263.

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Sleep Number FlexFit Adjustable Bases

I lost one of the leg extensions for adjustable base

Sleep Number Adjustable Base Leg extensions are not available online, please email us or call us to receive a price quote or call us now to order at 1-888-484-9263.

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My adjustable base remote is not operating my adjustable base

Check if the green light on the remote appears when buttons are pressed. If the green light does not appear, the batteries need to be replaced. The remote control requires 4 "AAA" batteries.

If the remote's green light does appear, please:

1. Make sure that the Adjustable Base is plugged into a working outlet.
2. Perform the Auto-Learn function in the steps below on the Adjustable Foundation.
• Step A: Press the Learn button on the Power Down box once (the Power Down box sits on the floor and is attached by a cord to the Adjustable Base; if it is a King-size Adjustable Foundation, there will be 2 Power Down boxes). Each time the Learn button is pressed, a red light should appear on the Power Down box. DO NOT HOLD THE LEARN BUTTON, just press and release it.
• Step B: Simultaneously press and hold the POS1 and Head Massage On/Off button. The green transmission light will flash slowly and then flash rapidly. Continue to hold for 2 seconds once the light flashes rapidly then release the buttons.

Try the remote control again. If it doesn't work, then reset the unit by unplugging the Adjustable Base unit for 45 seconds. We recommend trying the Auto-Learn function again after the reset. If it still doesn't work, at this point, call the Adjustable Base manufacturer, Leggett & Platt, at 1-800-888-3078.

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Head or foot is stuck in a raised/lowered position

If the head or foot of the Adjustable Foundation will not go all the way down, please do the following:

1. Move the bed to the “up” position and Check for obstructions under the Adjustable Base head or foot. Remove any obstructions then try lowering it again.
2. The head of the bed may be too close to the wall or to the headboard. There should be a 1.5" space between the base unit and the headboard bracket. If this space is not present, it will prevent the head from being completely lowered.

Important: If the bed is stuck in an up position during a power outage or when the remote has been lost, the customer can use the Power Down box to lower the positioning of the Adjustable Base. By pressing and holding the Learn button on the Power Down box, the Adjustable Foundation will be lowered to the “down” position. If you have a King-size Adjustable Foundation, you will need to locate both Power Down boxes. Each Power Down box has 2 "9-Volt" batteries. After approximately 3 manual lowerings, the batteries on the Power Down box will need to be replaced.

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Sleep Number FlexFit Adjustable Bases - Other

We are sorry we do not have information available online about the particular issue you are experiencing. Please check the scenarios within the other component sections at the top of page or in our customer service section to see if you can find information about you are experiencing or call 1-888-484-9263.

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Sleep Number Modular Bases, Legs, & Brackets

I lost a piece of my modular base, how do I replace it?

Sorry, we do not offer modular base (foundation) pieces online. To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484-9263.

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My Modular Base (Foundation) is damaged

Sorry, we do not offer modular base (foundation) pieces online. To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484-9263.

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I lost one of my modular base legs

Sorry, we do not offer single modular base (foundation) legs online. To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484-9263.

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I lost one of the brackets to attach my head or footboard

Sorry, we do not offer single modular base (foundation) hardware online, you must order a replacement set to get another bracket. Click to order a replacement set of brackets.

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Sleep Number Modular Bases, Legs, Brackets – Other

We are sorry we do not information available online about the particular issue you are experiencing. Please check the scenarios within the other component sections at the top of page or in our customer service section to see if you can find information about you are experiencing or call 1-888-484-9263.

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Sleep Number^® DualTemp^™ Layer

I need to order DualTemp^™ replacement filters

Click here to order DualTemp^™ replacement filters or email us requesting a price quote for the part desired or call 1-888-484-9263.

My DualTemp^™ cover or layer is soiled

Outer Cover Cleaning Instructions: The top of the layer can be zipped off for washing. Machine wash on gentle cycle in cold water. Line dry. Note: Only the top portion of the cover should be removed for washing.

Foam Comfort Layer and Active Layer Cleaning Instructions: If necessary, spot clean foam with a warm, soapy solution using a mild detergent. Do not saturate. Air dry.

To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484-9263.

I lost my DualTemp^™ remote

Sorry, we do not offer DualTemp^™ remotes online. To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484-9263.

I lost my DualTemp^™ comfort foam

Sorry, we do not offer DualTemp^™ comfort foam online. To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484-9263.

I lost my DualTemp^™ power supply or power cord

Sorry, we do not offer DualTemp^™ power supplies or power cords online. To request a price quote for a replacement, please email us requesting a price quote for the part desired or call 1-888-484-9263.

Other Bed Components

If you need a bed component that is not listed here, please email or call or Customer Service department at 1-888-484-9263.

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