Choosing a mattress is one of the most important decisions you can make. And we want to help make sure that the decision you make is the right one. So we invite you to test your new mattress in the best place possible: the comfort of your own home.
The 100-Night Trial begins the day your new SLEEP NUMBER® bed arrives in your home to make sure you're 100% comfortable. Because the unique air-chamber design of the Sleep Number bed may be different from what you are used to, it may take time to find the level of comfort and support that's right for you. Please note that terms of 100 Night Trial are subject to change.
If you are not completely satisfied after sleeping on your bed for a full 30 nights, simply call us toll-free within 100 days of delivery to authorize its return. Upon receipt, we'll reimburse the full purchase price less your shipping or Home Delivery and Setup fees. You pay return shipping.
We invite you to test your new mattress in the best place possible: The comfort of your own home.
Due to unique shipping and handling requirements, no returns or exchanges are accepted on the Upholstered Collection and FlexFit™ adjustable bases. There are no returns or exchanges on closeout, demo or Factory Outlet (Sleep Number 4000 and 5000) bed models.
If, within 100 days of delivery, you are not satisfied, you are eligible for a one-time exchange to another Sleep Number bed. You must contact customer service to authorize this exchange. You will be responsible for any price difference as well as shipping costs.
Customer Service 1-888-484-9263
You may exchange your mattress or modular base one-time within the 100-Night In-Home Trial period. Exchanges between sizes and models (i.e. from Queen to King or from a Sleep Number® c4 bed to a Sleep Number® p5 bed) will be processed as whole bed exchanges. You will be responsible for any difference in price as well as shipping charges of the initial bed back to Sleep Number.
All merchandise being returned must be in good condition and be given a "Return Merchandise Authorization" (RMA) number from Customer Service, which will expire 30 days from date of issue. The RMA must be included with all products returned in order to track your return and promptly process your credit. All refunds will be issued to the original method of payment within approximately 15 business days after all products have been received at Sleep Number. Comfort ServiceSM Home Delivery or freight fees are non-refundable. All shipping and incidental charges to return the bed are the customer's responsibility.
The Sleep Number representative can also provide valuable tips on how to efficiently pack the bed and suggest a shipping carrier to minimize your expense.
Any item that is defective at time of arrival, or is found to be defective within the trial period, will be replaced at no cost to you. The shipping charges to replace the defective product will be incurred by Sleep Number.
If a component is found to be defective after the trial period, the replacement part is covered under the terms of the warranty. You will be responsible for any related costs and the cost of shipping the defective component back to Sleep Number. Call Customer Service at 1-888-580-9237 for troubleshooting assistance and if you need to process the replacement order.
We recognize that components may break, become soiled or unusable and may not be covered under the warranty. As long as you own our bed and can provide proof of purchase, you can purchase replacement components. All component sales are final and carry a 2-Year Limited Warranty from the purchase date. Product discounts and bedding promotions do not apply to components. Call Customer Service at 1-888-580-9237 for current pricing and to process the component purchase.
Within 30 days of receiving your Bedding Collection product, you may exchange a product for a different Bedding Collection purchase. Exchanges will be allowed one-time per item purchased. You must provide proof-of-purchase. Bedding Collection products can not be returned for refund. All sales are final on clearance items.
Please call Customer Service at 1-888-484-9263 to request an exchange. Customer Service will provide you with an RMA number. The RMA must be included with all products returned to process your credit.
We're sorry there are no returns on Clearance items. All Clearance-labeled items are available while supplies last and are offered online only.