Rest Assured

We have so much confidence in the durability of the Sleep Number® bed that we’re proud to offer you a 25 year limited warranty, so you can sleep with peace of mind for many years to come.

Sleep Number® Mattress and Modular Base Limited Warranty

Select Comfort Corporation (“Sleep Number”) warrants this mattress and/or mattress base against defects in material or workmanship to the original purchaser for a period of twenty-five (25) years from the date of original purchase or invoice, whichever is later.

What we will do

WHAT WE WILL DO: At our option, Sleep Number® will repair or replace the warranted product or part provided that it is returned to us as provided herein. During the first two (2) warranty years, any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the sleep surface (e.g., the Firmness Control™ system or the air chambers) under this limited warranty.

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HOW WARRANTY COVERAGE IS CALCULATED

During the following warranty years, your repair or replacement cost will be calculated by adjusting our then-current prices for the product or part (or a comparable product or part if the original product or part is no longer in production) as follows:

Warranty Year Original Purchaser's Percent of Product/Part Cost
0–2 No Cost
3–20 20% plus 4% for each completed year from original purchase or invoice date, whichever is later.
21–25 96%
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WHO THIS WARRANTY PROVIDES COVERAGE TO

Your warranty is non-transferrable and sale, transfer or disposal of the warranted product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from SLEEP NUMBER® or an authorized reseller for personal, consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either with the intent to resell or through unauthorized resellers including, without limitation, third party websites such as Craigslist, eBay, or Amazon. If you are not the original purchaser, you take the product “as is” and with any and all faults.

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CLAIMS THIS WARRANTY DOES NOT COVER

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to mattress cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft.”) The warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including the opening of the Firmness Control™ system or remote control. Damage caused from laundering or dry-cleaning the product or any part as well as damaged caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears or spills or factors other than a product defect, are also excluded under and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood or lightning damage or for damage caused by power surges. This warranty does not apply to beds sold as floor models or “demos”. Changes in barometric pressure can impact the feel of your SLEEP NUMBER® mattress and may require you to occasionally adjust your Firmness Control™ system to return to your preferred SLEEP NUMBER® setting. This is normal, is a function of the environment and does not reflect any defect in your SLEEP NUMBER® mattress or Firmness Control™ system.

Consequently, this warranty will not cover claims caused by changes in barometric pressure. This warranty also excludes claims related to the SleepIQ™ module after the first two (2) years as well as access and use of SleepIQ™ services. Any claims related to the SleepIQ™ services are governed by separate Terms and Conditions of Use.

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COSTS THIS WARRANTY DOES NOT COVER

In connection with your warranty claim, you are responsible for returning the warranted product or part to us. If your claim occurs during the first two warranty years, we will incur both the cost of shipping the warranted product or part back to us as well as the cost of our shipment of any repaired or replaced product or part back to you. If your claim occurs after the first two warranty years, shipping of products or parts related to your covered warranty claim will be at your expense in both directions. In either case, you remain responsible for bringing your authorized return to your nearest UPS facility or drop-off location. This warranty does not provide coverage for or the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part.

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WHAT YOU MUST DO TO KEEP THE WARRANTY IN EFFECT

DO NOT REMOVE THE LAW LABEL:

Do not remove the law label attached to your Sleep Number mattress. This label identifies your mattress as being a genuine Sleep Number mattress and may be required to establish warranty coverage.

DO NOT OPEN THE FIRMNESS CONTROL™ SYSTEM OR REMOTE:

Do not open or tamper with the Firmness Control™ system (including the SleepIQ™ module) or the remote except to change the battery.

KEEP THE MATTRESS AND/OR BASE IN A SANITARY CONDITION:

No new warranty is provided with any mattress or any component part that is repaired or replaced under this warranty. The warranty for any replacement mattress, component part, Firmness Control™ system or SleepIQ™ module runs from the date of your original purchase or invoice date, whichever is later. Any mattress, component part or Firmness Control™ system (including an installed SleepIQ™ module, if any) that is replaced under this warranty will be required to be returned to SLEEP NUMBER at the time of replacement.

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WHAT IS THE WARRANTY ON REPAIRED OR REPLACED PRODUCTS OR PARTS?

No new warranty is provided with any mattress or any component part that is repaired or replaced under this warranty. The warranty for any replacement mattress, component part, FirmnessControl™ system or SleepIQ™ module runs from the date of your original purchase or invoice date, whichever is later. Any mattress, component part or Firmness Control™ system (including an installed SleepIQ™ module, if any) that is replaced under this warranty will be required to be returned to SLEEP NUMBER at the time of replacement.

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WHERE DOES THIS WARRANTY APPLY?

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g. Guam, Puerto Rico and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country.

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WHAT ARE THE LIMITATIONS ON THIS WARRANTY?

Your exclusive remedy, in lieu of all incidental, special or consequential damages including for negligence, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated in this warranty. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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ARE THERE ANY IMPLIED WARRANTIES?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER® MATTRESS AND/OR BASE OR FIRMNESS CONTROL™ SYSTEM (including an installed SleepIQ™ module, if any) IS LIMITED IN DURATION TO TWO YEARS. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN. SLEEP NUMBER does not make any warranty and specifically disclaims any warranty that your Sleep Number mattress and/or base is suitable for your particular medical condition. No express or implied warranties are extended to any persons who purchased the product from anyone other than Sleep Number or its authorized retailers and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for it any other obligation or liability in connection with this warranty.

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HOW STATE LAW RELATES TO THIS WARRANTY:

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

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HOW TO FILE A WARRANTY CLAIM:

You must contact our Customer Service department at the phone number printed on he back cover of your owner’s manual to obtain a Return Merchandise Authorization (RMA) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RMA will be destroyed and no warranty claim will be honored. You may also contact us by email at customerservice@selectcomfort.com or in writing to: Sleep Number Customer Service, 9800 59th Avenue North, Minneapolis, MN 55442.

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Sleep Number® Adjustable Base Warranty by Leggett & Platt


2-5-25 Warranty

Leggett & Platt, Incorporated (“L&P”) warrants this adjustable bed to the consumer who is the original purchaser (the “purchaser”), subject to the terms and conditions set forth herein. This warranty begins on the “warranty commencement date” which is the date of purchase for new unused beds and the date of manufacture for beds that have been used as floor or display models. Thus, on a floor model bed, the warranty is a portion of the limited 25 year warranty.

FULL 2 YEAR WARRANTY

This adjustable bed is warranted against defects in the workmanship or materials for a period of two (2) years from the warranty commencement date. Upon notice during the first two (2) years after the warranty commencement date, L&P will repair or replace (at no cost to the purchaser) any defective adjustable bed part, and L&P will pay all authorized labor and transportation costs associated with the repair or replacement of any parts found to be defective.

5 YEAR LIMITED WARRANTY

During the third through the fifth year from the warranty commencement date, upon receipt of notice, L&P will replace any adjustable bed part found to be defective. This limited five (5) year warranty shall not apply unless the defective part is returned to L&P within ten (10) days of purchaser’s receipt of the replacement part. Purchaser shall pay all service and transportation costs related to the replacement of the defective part.

25 YEAR LIMITED WARRANTY

Upon notice during the sixth year through the twenty-fifth year from the warranty commencement date, L&P will replace, upon terms and conditions set forth in this paragraph, any mechanical bed part found to be defective. Electronics, electrical components, drive motors and massage motors are excluded. This limited twenty-five (25) year warranty shall not apply unless the defective part is returned to L&P within ten (10) days of purchaser’s receipt of the replacement part. In years 6–25, purchaser shall pay all service and transportation costs related to the replacement of the defective part.

Additional Terms and Conditions

This warranty does not apply; (a) to any damage caused by the purchaser; (b) if there has been any repair or replacement of adjustable bed parts by unauthorized personnel; (c) if the adjustable bed has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in this document and this warranty; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by dealers. Contact the dealer for warranty information on these items; (e) if there has been any modification to the adjustable bed without prior written consent by L&P; (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the adjustable bed or finding an unsatisfactory power connection; (g) if the recommended weight restriction is not followed (refer to advisory section), the warranty will be void.

Repairs to or replacement of an adjustable bed or its components under the terms of this limited warranty will apply to the original warranty period and will not serve to extend such period.

The decision to repair or to replace defective parts under this warranty shall be made, or cause to be made, by L&P at its option and in its sole discretion.

Repair or replacement shall be the sole remedy of the purchaser. There shall be no liability on the part of L&P for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty.

This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. Leggett & Platt or its service technicians shall not be responsible for moving furniture or any other items not attached to the adjustable bed in order to perform service on the adjustable bed.

It is the sole responsibility of the purchaser to provide adequate space and accessibility to the adjustable bed. In the event that the technician is unable to perform service due to lack of accessibility, the service call will be billed to the purchaser and the service will have to be rescheduled.

L&P makes no other warranty whatever, express or implied, and all implied warranties of merchantability and fitness for a particular purpose are disclaimed by L&P and excluded from this agreement. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser.

This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state. This warranty is valid in all 50 states, Puerto Rico, and Canada.

CONTACT INFORMATION:
Sleep Number Customer Service Department 9800 59th Avenue North Minneapolis, MN.   55442. USA Phone: 800-728-9298

 

 

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