Sleep Number ® DualTemp ™ Layer
Great Idea - Poor Execution
We purchased this product for my husband who sleeps very "hot". We tried it out in the store and it seemed great. However, we soon began to notice some problems. First, was that our sheets blocked most of the air so we swapped our fitted for an older one with lower thread count. Next, we noticed that there wasn't much air flow unless BOTH sides were running. Now, we are having problems with the remotes burning through batteries and having errors. Finally, now that the weather has warmed up my husbands side is pumping little to no cool air (and yes, we have the air conditioning on). I will say that the heat felt nice in the winter for me, but again both sides had to be running.
We are big believers in "you get what you pay for", but in this situation you really don't. It really is a shame as I really wanted to like this product.
June 16, 2015
Duel Cooling Product
My husband and I purchased the Dual Air Conditioning Topper and we both love it. Sometimes it gets too cold for me in the middle of the night but the remote quickly adjusts the temperature and then it becomes perfect to fall back asleep with. Since we do sleep with a white noise machine at night, the motor sound does not bother us at all. For me personally, I use to sweat a lot at night, even with our ceiling fan. No anymore!
June 12, 2015
Dual Temp Layer - Poor quality. Units don't last.
DONT" BUY!!!!!!! I've had my unit for 2-1/2 years now and both sides are on their 2nd motors and my side needs a 3rd motor. My warranty is just about up which really concerns me. The units are not lasting. About 6 months in ER messages are repeated and unit stops blowing cold air. Unit refreshes all day long. Repeated problems. I have a king and the top layer of the pad keep bunches up in the middle and you can't pull it flat so you have to zip apart the cover and flip it over because it seems to have "crease" memory if you just try to pull it flat. Awesome idea but very poorly designed and constructed and I don't believe thoroughly tested. They should have offered a longer warranty than just 3 years.
I think they need to do considerably more testing and come up with a unit that can do what it is suppose to do and last longer than 6 months. I count on using mine every night and after my warranty is up and my units will not be replaced I will have nothing more than a fancy $2,000 mattress pad.
June 9, 2015
Great idea but has some problems
My husband & I love the dual temp layer when it works. Sometimes both controllers control only one side. When this happens you have to unplug it and replug it in, over and over again until it finally connects properly. If you leave the batteries in the controller they run out quickly (days). We have to take the batteries out in the morning. We complained about these issues after a few weeks and were sent a complete new system, but the problems continue. We cannot imagine we are the only ones experiencing this. But when it works, it is a real blessing. It cools you when you are too hot and it warms you when you are too cold. We do not think the noise produced by the air flow is loud. Great product even with the flaws!
June 7, 2015
Noisy and Very Hard on Your Back
This was a good idea but not at all worth the price. The layer in the store seemed comfortable and quite. After we received ours found it to be too FIRM and very NOISY. It was installed by Sleep number.
March 17, 2015
Dont waste your time
This thing is bad, super loud, layers split apart, takes hours to feel temperature change, and the cost.
March 3, 2015
Love the product when it's working
We purchased the dual temp around 4 months ago. Shortly after the purchase one of the boxes on the floor went to pot and we had to call the store. They promptly sent a new box which was nice. It did make me a little nervous since it happened so soon.
After that it worked for awhile now we are having other issues.
First inside the pad there are different layers kind of hard to explain how it made up on a review but there is a thin foam layer on top then under that is sort of a mesh. The mesh is holding up fine was a little worried that it would break down but I can say I believe that it's going to hold up fine.
Problem is the thin foam layer. We have an adjustable bed and I believe that is what is causing the issue the foam is stretching out and making large wrinkles in the foam. We unzipped the cover and we've had to cut around 4" off the foam so far to keep it from wrinkling up. I cant imagine it lasting long if it's going to keep stretching out like that.
Second issue is more of a question than an issue but I run mine on cold wife runs hers on heat. I run mine on cold for an hour when I get in bed well after I that every night it's running a refresh cycle for 14 hours +- if that was happening once a week it wouldn't be a big deal but every night at a 14 to 1 seems excessive I hate to think that I have another box going to pot within 6 months of ownership.
Being that its 2 grand I would think it would be holding up a lot better.
Want to sum up with the fact that we love it........well we love it when it's working.
February 13, 2015
Best sleep of my life!
I never write online reviews (kind of a lurker, I always read them!), but after seeing so many bad reviews, I felt the need to share my experience with it.
We purchased a king i8 bed, and the DualTemp to go along with it about 2 months ago. We've previously owned a sleep number bed for close to 10 years, so this was our second. We were sold on the DualTemp even before getting to the store, we have a relative that bought one (for a non-Sleep Number bed), and loved it.
Our experience has been nothing but positive. We turn it on about 20 minutes before we get to bed, on the first heat setting. I've always been a warm sleeper, and couldn't imagine putting more heat into my bed, but after the first night, I'm a believer. It's kept my body temperature consistent throughout the night, and with the Sleep IQ in our i8 bed, I'll typically have nights 80 & above in the scoring system. I can safely say that in the past 2 months, I've never slept better than I am now.
The noise from the fan units was my biggest fear prior to setting everything up, as I typically require dead silence to sleep. However, with the unit placed under the bed, it's a very consistent white noise, not loud at all. I believe that the fan volume has helped me to not wake up at every little creek in the house or car door slam outside. I want to be clear, in my opinion, the fan is not loud at all when placed under the bed.
We also purchased the Lyocell sheets with our bed. The material is designed to allow air through the sheets, and I truly believe that many of the poor comments about the DualTemp system are due to having the wrong sheets on the bed. The DualTemp needs to breathe to work, and if you have thick cotton or flannel sheets, it simply won't do the job it's designed to do. With that said, I won't be buying a bunch of Lyocell sheets due to their very high price, but for now, I can't imagine using another sheet set & getting the same results.
We haven't had to make any adjustments to the DualTemp layer at all. I see some other reviews saying to adjust it every week or every 2 weeks. Maybe we don't toss & turn as much as others, but when you can fully sleep through the night like never before, maybe that's the trick.
My only complaint is with the Sleep IQ mobile app (I know, different product to review, but hear me out!). I want to turn on my DualTemp from downstairs using the app! Call me lazy, but if I can get my Sleep IQ info on the app within the house on the same WiFi network, I want to be able to turn the DualTemp on as well within the app, and not have to go upstairs 20 minutes before we go to bed to do it.
Don't believe all the negative hype, set your system up how it's designed & use it how it's designed, and it's well worth it.
January 6, 2015