Sleep Number ® Remote
I Love the Bed but hate the Remote and since the bed is no good without the remote , this presents a problem. This remote started losing portions of the digital display within a year of purchase . Now there is no longer any display. I have a watch with a digital display that is over 5 years old and still functions fine. That watch cost $24.95. For a product that cost as much as this bed you would think that they would get a quality remote to go with it. If not for the Remote I would highly recommend this bed. I t seems like mine is not the only problem with the remote's. Sleep number should replace their obviously defective remotes for free.
April 15, 2015
Remotes do not last
This is the second remote that failed. You can't adjust the bed without remote. The LED display malfunctions, flawed design.
October 26, 2014
Classic Remote Failed
The top two thirds of the LCD screen on my Classic Series remote control stopped working. It was never abused in any way and only received regular use, but the LCD just quit working. The remote still worked to change the pressure, but I had to guess at the setting number (imagine no being able to see anything but the bottom half of numbers). To change the pressure setting, I need to run it all the way up to 100 and then count the steps downward until I reached the desired setting. I called customer service and all they would do was knock-off some of my replacement cost, which doesn't seem fair.
May 8, 2014
Romote replacement is expensive!
Bought bed in 2009. Just had to pay over $115.00 to get a new remote control. Because it has a memory which we never used, the basic remote won't work on our bed. The basic remote costs $49.00.
February 8, 2014
Sleep number chat line
Excellent service from their chat line! I am overseas and chatted to consultant WENDI who was able to sort out my dilemma regarding my remote quickly and efficiently. Highly recommend this service if unable to get joy through other methods.
January 30, 2014
Worst Purchase Ever
Nine years ago I bought two top of the line Select Comfort Bed, , each one cost me about 3,500 , first year was great, second year had to replace pump, the past couple of years the remote is not working, pump was about 259.00. Lost air or it gains air all by itself, I wake up in the middle of the night because my neck or back is hurting, I have to keep putting air in or letting air out, worst purchase ever.
October 30, 2013
Bought our bed in 2009. Remote just quit working. First the LED quit displaying the complete number so I replaced the battery. Then it didn't display anything. I called customer service and they are sending out a new remote. Wonderful company...wonderful bed!! Great investment for a great night's sleep!
June 3, 2013
Remote busted- GREAT customer service
My remote failed, put off calling for a new one. When I finally did I was pleased with the quick, FRIENDLY, helpful representative. GREAT customoer service! Sending a new one ASAP! GREAT company!!!!! Have told everybody I know about this bed already, and now will pass on the great service as well!!!
April 3, 2013