Sleep Number Â® Bed Modular Base
Great Customer Service!
The modular base on our Sleep Number bed broke after one year of use. It is made of heavy duty plastic and has hollow cross supports that the bed rests on. Two of our supports bent and deflected under the weight of the bed after a year. It happened slowly over time, resulting in a feeling that we were rolling to the middle. At first, we were concerned that the bed was not standing up. We were quite relieved when we looked and saw the issue with the base. We put the bed temporarily on a solid platform, and it is back to the great bed that it was.
We called customer service, and Joy (who is a Sleep Number 65) ;-) was so incredibly helpful and did not hesitate to send us a new modular base. We'll have it in 7 days at no cost.
We loved the bed. Now we love the customer service as well.
July 30, 2014
Best Customer Service
I've had my sleep number bed for a few years and love it. I did notice recently that one of the legs was cracked so I contacted customer service. They said they would send some new legs and asked how the rest of the frame was. I hadn't noticed any problems but they said they would send a new frame as well. Problem solved! Thanks for such great customer service.
July 30, 2014
Best night sleep ever
After years of sleeping on military cots I Absolutely love my sleep number, I talked so much about the beds comfort that my friends have gone out and purchased also. The customer service dept is outstanding keep up the great work!!!
July 7, 2014
Best Bed Ever!!!
I have had my Sleep Number bed for over 4 years now and still love it as much as ever. It has helped my back pain and improved my sleep more than I thought possible. I bought it with the modular base, and have not encountered a single problem. The base is sturdy, supports a large amount of weight without sagging or making any noise at all. I have the modular base in my original metal bed frame and attached to my wooden headboard. Everything fits perfectly and works great. The modular base cover stays in place perfectly and the mattress never moves or has to be adjusted. When my Sleep Number bed mattress was lifted off the base so I could inspect the base, the modular base was in perfect like new condition, and I feel sure it will last many more years. I am extremely happy with both the mattress and the modular base. I would recommend to anyone!
February 15, 2014
Excellent Foundation! Solid as a rock. Reliable!
This is easy to assemble and is as solid as a rock. And the foundation cover fits perfectly. I don't understand any of the reviews here that claim otherwise and can only imagine that these customers didn't assemble properly. It is sturdy and does't squeak like some metal foundations do when you roll around on the mattress. It was a breeze to assemble and has never presented any problems ever in over 4 yrs. I highly rec this product!
February 4, 2014
The pieces won't stay together and the covering won't stay on! I love the mattress but the base is terrible!
January 15, 2014
Modular Base Poor Quality
We purchased the Queen p5(I believe) from QVC about 3 years ago and at the same time also the modular frame and legs. The bed is the best we have ever owned, and we have owned all of the mattresses available over the last 40 years. I am, however, sorely disappointed in the money we spent on the frame. We have had to prop up the center with coffee cans (which happen to be the right height), as the side -to -side support rail is bowing, and there is no way that we can see to fix this. This has been like this for almost 2 years, and now the other rails are doing the same thing. We are a couple in our early sixty's and the only ones ever on the bed. The supports, being molded plastic, do not seem strong enough for the intended job of supporting the mattress correctly, which as you say is very important. I am at my wits end and ready to have my husband build a platform base of wood, similar to a waterbed base so we don't ruin the mattress. I would never recommend this base to anyone. Save your money and build a solid wooden base for good support.
January 12, 2014
My husband and I noticed that our bed seemed to be sagging in the middle. Today I looked under the bed and saw that the cross brackets were sagging and broken in the middle. I was really upset at the thought of having to replace the base when the bed was expensive in the first place (but we love love love our Sleep Number bed). I used the customer service chat feature and explained the problem. They were happy to replace the base at no charge and it is being shipped. It was a stress-free interaction. Thanks, Select Comfort!
November 29, 2013