Sleep Number ® Bed Modular Base
1" sag between sides in the modular base.
We've had our select comfort bed since 2006 and one thing that I found out recently is the plastic modular base was sagging in the middle by 1". I don't know if that started from day 1 or when it started.
I believe that if I would have not purchased the base and used my old box spring we would not have had the issues through the years trying to solve the sagging of the bed by buying more foam to build up the center of the bed from the top instead of removing the base. Customer service did the best they could throughout the years trying to help us solve this problem but I don't believe they had any idea the modular base was the problem.
This explained why we always had the feeling we were falling to the center and the bed was concaved. Today (06-21-15) I replaced the modular plastic frame with a new box spring and disassembled the modular frame and place in the garage for disposal.
June 21, 2015
The bed base keeps breaking. It needs to be made of a stronger material. I had no problems the first 3 years.
April 8, 2015
I have a problem with the bed being 100 % comfortable because of the hard plastic bases...why don't you have soft comfortable bases ?
December 9, 2014
We have had a Sleep Number bed for six year now. We love the bed and it has been reliable in all aspects. We have fitted the base into our existing queen frame and it fit nicely. Because of moving furniture and renovations we have assembled and disassembled several times and have not had any issues with the base locking back together and fitting snug. I did however notice some sagging in the vertical cross members. It may have been ok in over time but I built a set of slats out of 1x4 stock that were glued at right angles to give added vertical strength. One under each cross member works great and no worries about vertical support.
November 28, 2014
Great Customer Service!
The modular base on our Sleep Number bed broke after one year of use. It is made of heavy duty plastic and has hollow cross supports that the bed rests on. Two of our supports bent and deflected under the weight of the bed after a year. It happened slowly over time, resulting in a feeling that we were rolling to the middle. At first, we were concerned that the bed was not standing up. We were quite relieved when we looked and saw the issue with the base. We put the bed temporarily on a solid platform, and it is back to the great bed that it was.
We called customer service, and Joy (who is a Sleep Number 65) ;-) was so incredibly helpful and did not hesitate to send us a new modular base. We'll have it in 7 days at no cost.
We loved the bed. Now we love the customer service as well.
July 30, 2014
Best Customer Service
I've had my sleep number bed for a few years and love it. I did notice recently that one of the legs was cracked so I contacted customer service. They said they would send some new legs and asked how the rest of the frame was. I hadn't noticed any problems but they said they would send a new frame as well. Problem solved! Thanks for such great customer service.
July 30, 2014
Best night sleep ever
After years of sleeping on military cots I Absolutely love my sleep number, I talked so much about the beds comfort that my friends have gone out and purchased also. The customer service dept is outstanding keep up the great work!!!
July 7, 2014
Best Bed Ever!!!
I have had my Sleep Number bed for over 4 years now and still love it as much as ever. It has helped my back pain and improved my sleep more than I thought possible. I bought it with the modular base, and have not encountered a single problem. The base is sturdy, supports a large amount of weight without sagging or making any noise at all. I have the modular base in my original metal bed frame and attached to my wooden headboard. Everything fits perfectly and works great. The modular base cover stays in place perfectly and the mattress never moves or has to be adjusted. When my Sleep Number bed mattress was lifted off the base so I could inspect the base, the modular base was in perfect like new condition, and I feel sure it will last many more years. I am extremely happy with both the mattress and the modular base. I would recommend to anyone!
February 15, 2014