If your remote has an error code on it, then please go to our remote trobuleshooting section for help on resolving this error. Please contact us by phone or chat if you have lost or damaged your remote. In some cases, your remote won't turn on unless the system is plugged in and the batteries are operational. Please check your power connections and the remote batteries before contating us for replacement.
Do not machine wash or dry clean. This will result in shrinking and damage to the mattress cover or base coverlet. Spot clean your Sleep Number mattress cover and base coverlet with sparkling water and mild detergent. Do not saturate. Air dry. Do not apply stain-guard, as it may cause yellowing of the fabric.
Air loss in Sleep Number beds is rare and can be resolved by using one of two air-loss troubleshooting methods
For air loss on only one side of a dual chamber bed, watch this video about Hose-Swapping.Play Video
For air loss on single air chamber beds (twin, full, and some queen size beds) or if you're experiencing air loss on both sides of the bed, watch this video about CappingPlay Video
Tips for sleeping comfortable in your new bed, plus how to find your Sleep Number® setting.