Exchanges & Returns
At Sleep Number we are dedicated to ensuring you experience a great night's sleep. If for any reason you are not completely satisfied, please call us so we can make it right at 1-888-484-9263
Bed Return & Exchange Policy
If you are not completely satisfied after a full 100 nights sleeping on your bed, simply call us toll-free within 100 days of delivery to authorize its return. Upon receipt, we'll reimburse the full purchase price less your shipping or Home Delivery and Setup fees. You pay return shipping. The 100 Night In-Home Trial Policy does not apply to the purchase of Sleep Number® bedding collections or to any mattresses, bases, or sets received in exchange under an original 100 Night In-Home Trial purchase. There are no returns or exchanges on Upholstered Collection, adjustable bases, closeout, demo or Factory Outlet (Sleep Number 4000 and 5000) bed models.
Exchanges between sizes and models (i.e. from Queen to King or from a Sleep Number® c4 bed to a Sleep Number® p5 bed) will require the return of all component parts including the cover, chambers, firmness control system, foam, base, and coverlet. You will be responsible for any difference in price as well as shipping charges of the initial bed back to Sleep Number.
All merchandise being returned must be in good condition and be given a "Return Merchandise Authorization" (RMA) number from Customer Service, which will expire 30 days from date of issue. The RMA must be included with all products returned in order to track your return and promptly process your credit. All refunds will be issued to the original method of payment within approximately 15 business days after all products have been received at Sleep Number. Comfort ServiceSM Home Delivery or freight fees are non-refundable. All shipping and incidental charges to return the bed are the customer's responsibility.
DualTemp™ Layer Return and Exchange Policy100-Night In-Home Trial
We are confident that you will be completely satisfied with your Sleep Number® DualTemp™ system. Please take into consideration that it may take several weeks to adjust and get completely comfortable. Within 100 days, if for any reason you decide to return the system, contact Customer Service to authorize its return. All merchandise being returned must be in good condition and be given a Return Merchandise Authorization number from Customer Service, which will expire 30 days from date of issue. Upon receipt, we'll reimburse the full purchase price less your initial shipping or Home Delivery and Setup fees. You pay return shipping. Refunds will be issued to the original method of payment within approximately 15 business days after all products have been received at Sleep Number. All shipping and incidental charges to return the DualTemp™ system are the customer's responsibility.
30-Day Price Guarantee
You can rest assured you are getting the best value available. If, within 30 days of your purchase, we offer a lower price*, you can simply contact our Customer Service team toll-free and we'll gladly refund the difference.* 30-Day Price Guarantee excludes financing offers and free gifts with purchase.
Bedding Collection 30-Day Exchange Policy
Within 30 days of receiving your Bedding Collection product, you may exchange a product for a different Bedding Collection purchase. Exchanges will only be allowed one time per item purchased. Bedding Collection products cannot be returned for refund. You must provide proof-of-purchase. All sales are final on clearance items.
Please call Customer Service at 1-888-484-9263 to request an exchange. Customer Service will provide you with an RMA number. The RMA must be included with all products returned to process your credit.
We are sorry there are no returns on clearance items, FlexFit™ and FlexFit+™ adjustable bases, demo or Factory Outlet (Sleep Number 4000 and 5000) bed models. All clearance-labeled items are available while supplies last.Please Note: Terms are subject to change without notice. The terms and conditions to which you agree at point of sale are those that govern your purchase.