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Product Support

Sleep Number Mattress

  Mattress Care
:: How do I give my Sleep Number® mattress a very firm look when not in use?
:: What sheets fit my Sleep Number® bed?
:: How do I minimize that new product smell?
:: My i10 bed has a dual-layer ergonomic foam comfort layer. Which end goes up?
:: What can I do to prevent allergens from getting into my mattress?
:: How do I clean my Sleep Number® mattress?
:: How do I move my Sleep Number® bed?
 

Firmness Control System

  Firmness Control System
:: Can I adjust firmness on both sides of the bed at the same time?
:: My bed came with color-coded hoses. Which side do I connect them to?
:: How can I be sure my Firmness Control system is receiving power?
:: How do I install the Firmness Control system?
:: What should I do if I think my bed is losing firmness?
:: I can't find my closure caps, how can I get replacements?
:: What should I do if my mattress isn't getting firmer or softer?
:: Why does my Sleep Number® setting change?
 

Sleep Number Remote Control

  Sleep Number® Remote Control
:: What do I do if I see "Lo" on my Sleep Number® remote?
:: What do I do if I see "Er" on my Sleep Number® remote?
:: Why is my remote operating the wrong side of the bed?
:: What should I do if my remote is not displaying my Sleep Number® properly?
:: The backlight isn't functioning on my Sleep Number® remote, what should I do?
 

NEW Sleep Number Remote Control

  NEW Sleep Number® Remote Control
:: Can I view a Quick Start guide for using my remote online?
:: How do I change my remote language to Spanish?
:: How do I capitalize a letter in the middle of my name?
:: Why does my Sleep Number® deflate past what I am trying to set it to?
:: How do I restore the remote's original settings?
:: How do I use my remote to find my Sleep Number® setting?
:: How do I install my new remote so it connects to the Firmness Control™ system?
:: I have the connectivity error (E1) on my remote. How do I resolve it?
:: I have an inflation error (E2) on my remote. How do I resolve it?
 

Flex Fit Base

  Base Support & Other FAQs
:: Will my memory setting(s) on my FlexFit or FlexFit+ Adjustable Base be erased if the power goes out?
:: Why isn't my FlexFit or FlexFit+ Adjustable Base (Precision Control Adjustable Foundation) working?
:: Is the noise made by my FlexFit Adjustable Base (Precision Control Adjustable Foundation) normal?
:: What if my foam comfort pad appears too small or irregularly shaped?
:: Will a home air filtration system affect my Sleep Number® bed?
:: What should I do if my sleep partner is sleeping higher or lower in the bed than me?
 

Sleep Number DualTemp Layer FAQs

 

DualTemp™ Layer FAQs

:: How do I create my ideal microclimate?
:: How do I position the DualTemp™ layer on my bed?
:: How can I get the best performance from my DualTemp™ layer?
:: What should I do if my DualTemp™ layer turns off during use?
:: Why is the heating and cooling source on my DualTemp™ layer not working?
:: Why am I hearing white noise from the heating and cooling source?
:: How do I clean the filters?
:: What do I do if the heating and cooling system does not shut off?
:: What should I do if the remote for my DualTemp™ layer does not work?
:: What should I do if the remote for my DualTemp™ layer displays “ER”?
:: How can I add a name on my DualTemp™ remote?
:: How do I update a saved name on my DualTemp™ remote?






Mattress Care 

How do I give my Sleep Number® mattress a very firm look when not in use?
Sleep Number® technology allows you to sleep in your bed to allow for full body support. For owners that prefer the bed to look crisp when it is not in use, we recommend inflating the bed to its firmest setting when it is not being slept on.


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What sheets fit my Sleep Number® bed?
Most sheets sold today are commonly referred to as "deep pocket" sheets and can be found at most major department stores. These sheets will fit on the Sleep Number® bed. If you own older sheets, which may not be the "deep pocket" style, you may wish to purchase sheet clips to hold your sheets in place. Our
Bedding Collection features SmartFit® sheets, with exclusive design features to make it easier to make your bed, and for your sheets to stay in place. They include a fully elasticized edge, elastic corner seams, and anchor bands for a secure fit.

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How do I minimize that new product smell?
Customers sensitive to smell may notice an odor coming from their new Sleep Number® bed. The odor is non-toxic and will fade over time. To minimize the new product smell, try laying dryer sheets on top of the air chamber until the smell dissipates.


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My i10 bed has a dual-layer ergonomic foam comfort layer. Which end goes up?
The dual design allows you to position either the memory foam layer (blue) or the PlushFit™ foam (white) on top. The clipped corners should be positioned at the head of the bed.


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What can I do to prevent allergens from getting into my mattress?
We have many products in our
Natural Allergy Defense line of our Bedding Collection that can help prevent allergens from getting into your Sleep Number® bed. For the ultimate in protection we offer the Total Protection Mattress Pad to prevent any stains to your Sleep Number® Mattress Cover. We also recommend using our Total Encasement Mattress Pad to prevent dust mites and other allergens from getting into your Sleep Number® mattress.

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How do I clean my Sleep Number® mattress?


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How do I move my Sleep Number® bed?
Your Sleep Number® bed is lighter than most traditional beds, making it much easier to move. We suggest that you completely disassemble the mattress, base and frame when moving the bed. Here are some tips when packing your Sleep Number® bed:

If you are using a moving company we suggest that the mattress be moved assembled and in a mattress box.

If you need instructions for reassembling the bed, visit our Assembly section.

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Firmness Control System 

Can I adjust firmness on both sides of the bed at the same time?
The Firmness Control™ System is designed to adjust one side of the Sleep Number® bed at a time.


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My bed came with color-coded hoses. Which side do I connect them to?
Standing at the head of the bed facing the foot, the hose with the blue label connects to the right air chamber and the white labelled hose (with "L" markings) connects to the left.


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How can I be sure my Firmness Control system is receiving power?
We find that the majority of the time a customer’s Firmness Control™ System is not receiving power, it is because it was unplugged or there is an issue with the power outlet the Firmness Control™ System is connected to.

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How do I install the Firmness Control system?
Please follow our
Guide to Installing a replacement Firmness Control System (PDF)

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What should I do if I think my bed is losing firmness?
Air loss in Sleep Number® beds is rare and can be resolved by using one of our air loss guides. Please click on a link below to download the appropriate guide for identifying air loss…


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I can't find my closure caps, how can I get replacements?
If you determine that you need closure caps for your air chambers but can not locate them, then please 
click here to request a set.

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What should I do if my mattress isn't getting firmer or softer?
First verify that your Firmness Control System is receiving power and then verify there are no kinks in your hoses. If the Firmness Control System is receiving power and there are no kinks in your hoses then please
email or call Customer Service at 1-888-484-9263 for further assistance.

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Why does my Sleep Number® setting change?
Your Sleep Number® setting is based on the combination of bodyweight, volume of air in the air chamber, and sleep position. Several factors may contribute to fluctuations in your Sleep Number setting:


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Sleep Number® Remote Control System

What do I do if I see "Lo" on my Sleep Number® remote?
If the remote is displaying "Lo" then the battery needs replacing. The battery goes into the back of your Sleep Number® remote. 

 


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What do I do if I see "Er" on my Sleep Number® remote?
A code of "Er" indicates a communication failure between the Firmness Control™ System's base unit and the remote. To fix this issue please follow these steps:

 1. Make sure that the Firmness Control™ System is properly connected to your outlet and the power cord is securely connected to the base of the Firmness Control™ System. If the Firmness Control™ System is plugged into a surge protector, make sure it is on. If the outlet is wall-switch controlled, check that it is also on.

2. After verifying your Firmness Control™ System has power, you will need to resynchronize the remote to the base unit. The resynchronization steps must be completed within 60 seconds:

Should the problem persist after completing the above resynchronization procedure, please email or call Customer Service at 1-888-484-9263.

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Why is my remote operating the wrong side of the bed?
If your Sleep Number® Firmness Control™ System remote is inflating and deflating the wrong side of the bed, it is likely the left and right hoses going from your Firmness Control™ System to your air chambers are not properly installed. Please check your connections to ensure your left and right hoses are connected to the air chamber on the corresponding side of the bed. If you need help locating these hoses, please refer to your bed’s Owner’s Manual in our
Assembly Section If your problem persists after verifying your connections are correct, please email or call Customer Service at 1-888-484-9263.

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What should I do if my remote is not displaying my Sleep Number® properly?
In rare instances a low battery may cause your Sleep Number to not display properly, even when the backlight is still functioning. If a fresh battery does not resolve the issue please
email or call Customer Service to have your remote replaced.

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The backlight isn't functioning on my Sleep Number® remote, what should I do?
Please replace the batteries on your Sleep Number® remote to have the backlight display work again.


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NEW Sleep Number® Remote Control

Can I view a Quick Start guide for using my remote online?
View our quick start manual (PDF).

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How do I change my remote language to Spanish?
To switch to Spanish, hold the menu/select button for five seconds and follow directions on the remote.

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How do I capitalize a letter in the middle of my name?
Select the letter and press the up/down arrows simultaneously. The remote allows for up to two capital letters per name.

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Why does my Sleep Number® deflate past what I am trying to set it to?
Your Firmness Control™ system uses software to inflate and deflate efficiently. If it is not deflating correctly, the base may have lost power or did not train properly when it deflated the first few times it was operated.

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How do I restore the remote's original settings?
To erase all stored information, hold down all three buttons simultaneously for five seconds.

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How do I use my remote to find my Sleep Number® setting?
Your remote can guide you through the process of finding your Sleep Number® setting. Begin by lying on the bed in your preferred sleeping position.


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How do I install my new remote so it connects to the Firmness Control™ system?
Your remote and firmness control from the factory already "bound" or set up to communicate with each other. Simply plug the Firmness Control™ system into a surge protector and install the remote batteries.


To "unbind" a remote from a Firmness Control™ system, hold the Up and Down buttons simultaneously for 20 seconds.

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I have the connectivity error (E1) on my remote. How do I resolve it?
Typically, when a customer's Firmness Control™ system is not receiving power, it is because it was unplugged or there is an issue with the power outlet the Firmness Control™ system is connected to. Try the steps below:


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I have an inflation error (E2) on my remote. How do I resolve it?
The inflation error indicates it has taken a longer than expected time to inflate from one Sleep Number® setting to the next. The most common cause is a loose connection between the Firmness Control™ base and the Air Chambers.


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Base Support & Other FAQs


Will my memory setting(s) on my FlexFit or FlexFit+ Adjustable Base be erased if the power goes out?
Once your memory settings have been programmed, a loss of power will not erase the settings.


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Why isn't my FlexFit or FlexFit+ Adjustable Base (Precision Control Adjustable Foundation) working?
Try the following steps to determine why your Adjustable Base is not operating:



If the Adjustable Base still does not work, contact the Manufacturer’s Customer Service department directly at 1-888-580-9237

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Is the noise made by my FlexFit™ Adjustable Base (Precision Control Adjustable Foundation) normal?
In most cases, the level of noise emitted from your Adjustable Base is directly proportional to the acoustics of the room where the bed is located. When the bed is making adjustments, you can expect a harmonic hum from the lift motors. When the massagers are on, you can expect a low drumming noise. To minimize noise emitted by your FlexFit™ Adjustable Base (Precision Comfort® Adjustable Foundation), try the following:

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What if my foam comfort pad appears too small or irregularly shaped?
The foam for your bed has been vacuum sealed to ensure cleanliness during shipping. To ensure your foam is the correct size and shape, allow at least 20 minutes of expansion time. Gently shake the pad(s) before placing them in your mattress. The pad(s) will recover to full size overnight.


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Will a home air filtration system affect my Sleep Number® bed?
Home air filtration systems that introduce ozone into the air can damage the rubber in the air chamber(s) of your Sleep Number® bed. If you need to use an air filtration system that introduces ozone into the air, we recommend that you place it as far away from your Sleep Number® bed as possible. Home air filtration systems that do not introduce ozone into the air will not affect your Sleep Number® bed.


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What should I do if my sleep partner is sleeping higher or lower in the bed than me?
Occasionally when two sleep partners have different body styles and Sleep Number® settings, it can cause one sleeper to be supported and cradled lower or higher in the bed than their sleep partner. If you are experiencing this with your Sleep Number® bed, please
email or call Customer Service at 1-888-484-9263

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DualTemp™ Layer FAQs


How do I create my ideal microclimate?
It’s recommended that you turn on the DualTemp™ layer 20 minutes before going to bed. Keep the layer covered with a blanket/comforter/quilt to maintain the desired temperature. If you often wake up too warm or too cold, try setting the layer’s timer to turn off after 3-5 hours. For more airflow to the lower portion of your bed, place the connectors at the foot of the bed. Be sure the lighter gray side of the layer is facing up


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How do I position the DualTemp™ layer on my bed?
The DualTemp™ layer is designed to be used on top of your mattress and mattress pad and underneath a fitted sheet only. Do not place a mattress pad on top of the DualTemp™ layer. Doing so will greatly reduce its performance. Use sheets made from a breathable material that will allow for airflow. Flannel and micro-fleece sheets are not recommended. Layers may shift with use so re-align inner layers as needed to ensure a smooth sleeping surface.


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How can I get the best performance from my DualTemp™ layer?
The temperature of the air circulating in the layer is dependent on your room temperature. In a cool room, the settings will be cooler than in a warmer room. If you have a bed skirt you may need to place the heating and cooling source next to the bed rather than underneath, or consider removing your bed skirt. If you store items under your bed, ensure you have at least one foot of space around the heating and cooling source. It’s recommended to clean or replace filters on the heating and cooling source every 6 months.

Note: When using the cooling mode in a high humidity environment, water can collect in the bottom of the heating and cooling source. The water will automatically be removed during the refreshing system cycle. Do not unplug or move the heating and cooling source until the cycle is complete.

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What should I do if my DualTemp™ layer turns off during use?
The DualTemp™ layer is designed to automatically shut off after 10 hours. Verify that the timer was not set.


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Why is the heating and cooling source on my DualTemp™ layer not working?
Make sure the power supply is securely plugged into the heating and cooling source and the power cord is securely plugged into a working wall outlet or surge protector.

NOTE: A grounded electrical surge protection device is recommended. Test the outlet by plugging in another working appliance. Check to make sure the outlet is not controlled by a wall switch. Verify that the power supply light is illuminated.

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Why am I hearing white noise from the heating and cooling source?
The heating and cooling source generates white noise while operating. Most people find white noise soothing. Wood or tile floors may create slightly more white noise. Reduce it by placing a square of carpet or other sound absorbing material directly beneath the heating and cooling source. You may wish to operate your DualTemp™ layer at a lower setting to reduce white noise. Another option is to position the layer with the connectors at the foot of the bed. Be sure the lighter gray side of the layer is facing up.

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How do I clean the filters?
Remove the magnetic filter frame from the top of the heating and cooling source, then remove the (shorter) filter. Remove the magnetic filter frame from the front/side of the heating and cooling source and remove the second (longer) filter. Hand wash filters with a mild liquid soap and air dry completely. Finally, insert the clean filters and replace the magnetic filter frames.


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What do I do if the heating and cooling system does not shut off?
The refreshing system cycle may run the drying fans up to 14 hours after use. Once the system has completed refreshing it will shut off on its own.


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What should I do if the remote for my DualTemp™ layer does not work?
Check the remote batteries and replace if they are not working. Verify that you are using the correct remote for the appropriate side of the bed.

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 What should I do if the remote for my DualTemp™ layer displays “ER”?
The “ER” code indicates a communication failure between the remote and the heating and cooling source. Make sure the power supply is securely plugged into the heating and cooling source and the power cord is securely plugged into a working wall outlet or surge protector. Check to make sure the outlet is not controlled by a wall switch. Verify that the power supply light is illuminated.

If this does not resolve the issue please email or call Customer Service at 1-888-484-9263.

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How can I add a name on my DualTemp™ remote?
To enter your name on the first use press the power button to start. Use the up or down button to highlight the option to input your name. Press the power button to select the highlighted option. Press Power to continue. On the “Enter your name” screen use the up/down arrows to scroll to the desired letter and press Power to select. You can delete an incorrect letter by selecting “DEL” listed before A. Use “Nil” found after Z to enter a space. Hold the Power button for a few seconds when complete. You will be able to make corrections or save.


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How do I update a saved name on my DualTemp™ remote?
Press and hold the Up and Down arrows simultaneously for about 5 seconds, then just follow the prompts outlined above to enter a new name.

Live Product Support

Call Us:
1-888-484-9263

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Mon. - Fri. 8:00 am - 8:00 pm
Sat. 8.30 am - 5:00 pm
 
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Call Us:
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Sun. 8.30 am - 7:00 pm

 

 

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