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SHIPPING AND DELIVERY OPTIONS

Sleep Number utilizes two primary shipping methods: Comfort Service℠ Home Delivery and UPS standard ground shipping.

  • Comfort Service℠ Home Delivery: With Comfort Service℠ Home Delivery, you choose a date and time for our Home Delivery technicians to deliver and fully assemble your new mattress and/or base for you. Comfort Service℠ Home Delivery is available on certain products and in certain areas but may be available outside our standard delivery area for an additional charge.
  • UPS Shipping: Beds received via UPS ground shipping come with easy-to-follow assembly instructions allowing you to assemble your bed yourself. Certain beds are not available via UPS ground shipping.

Shipping Options by Product

Mattresses

Sleep Number 360® smart beds, including integrated bases or FlexFit adjustable bases, are only available via Comfort Service℠ Home Delivery. Comfort Service℠ Home Delivery includes setup of your new bed and/or base.

Sleep Number® s1, s3 and r5 beds are only available via UPS ground shipping.

The SleepIQ Kids® k2 bed is available via UPS ground shipping or Comfort Service℠ Home Delivery.

With the exception of Sleep Number® s1 and s3 beds, delivery or shipping by either method is at your cost. Shipping and delivery costs do not include return shipping.

Bases

Sleep Number® modular bases can be shipped via UPS ground. Sleep Number 360® integrated bases and frames, and FlexFit adjustable bases require Comfort Service℠ Home Delivery. Shipping or delivery by either method is at your cost and does not include return shipping. (Please note that FlexFit adjustable bases are not returnable and are considered final sale. Please refer to the Returns & Exchanges article for further details.) Comfort Service℠ Home Delivery on adjustable bases includes set-up but does not include the removal of any existing mattress/base.

Bedding

Sleep Number® bedding (excluding DualTemp layer) is shipped free within the 48 contiguous states via UPS ground shipping.

The DualTemp layer is available for delivery via UPS ground shipping or Comfort Service℠ Home Delivery; either shipping method is at your cost. This fee includes setup but does not include removal of any existing mattress/foundation.

Upholstered Collection

Sleep Number® Upholstered Collection purchases are required to be delivered via Comfort Service℠ Home Delivery at your cost. This includes setup but does not include removal of any mattress/base or other furniture. (Please note that purchases from our Upholstered Collection are not returnable and are considered final sale. Please refer to the Returns & Exchanges article for further details.)

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