Shipping Options

For many Sleep Number® products, we offer two convenient shipping options.

Product Standard Ground Shipping Custom Service
Beds $89.99
  • Delivery of your mattress and modular base, plus simple instructions to set up your bed yourself (no tools required) Note: FlexFit™ Adjustable bases must be shipped using our Custom Service℠ Home Delivery.
  • Mattresses and modular bases are packaged in 1 to 6 boxes, depending on the bed model. Orders are shipped in their entirety, but occasionally boxes may get separated during transit.
  • Delivery and set up of your mattress and base
  • Removal/relocation of one innerspring or foam mattress and box spring
DualTempTM Layer $39.99

Free when purchased with a bed

  • Delivery of your DualTemp™ Layer, plus simple instructions to set up your DualTemp™ Layer yourself
  • Delivered as one 39" x 25" x 20" package. Weight depends on size. TXL: 36lbs Queen: 51lbs King: 56lbs

Free when purchased with a bed

  • Delivery and set-up of your DualTempTM Layer
SleepIQ® Technology Upgrade Free
  • Delivery of your SleepIQ® technology upgrade, plus simple instructions to set up the technology upgrade yourself
  • Delivery and set-up of your SleepIQ® technology upgrade

Bedding Collection Shipping Options

Bedding collection items (sheets, pillows, mattress pads, etc.) are shipped UPS. The following delivery charges apply:

For Orders Totaling Shipping Charge
$0.00 - $25.00 $4.95
$25.01 - $50.00 $6.95
$50.01 - $75.00 $8.95
$75.01 - $100.00 $10.95
$100.01 - $125.00 $12.95
$125.01 - $150.00 $14.95
$150.01 - $200.00 $16.95
$200.01 - $250.00 $18.95
More Than $250.00 $19.95

For all items, shipping is available within the 48 contiguous states. For shipping charges to Alaska, Hawaii, Canada or Puerto Rico, please call 1-888-411-2188. We regret that we cannot ship to P.O. boxes or other international destinations.

Prices subject to change. Standard Ground Shipping and Comfort Service℠ Delivery, Setup & Removal exclude return shipping costs and any delivery fees or freight will not be refunded in the event of a return. For additional shipping information please contact us at 1-888-411-2188.

Track your order

You can use our Order Tracking Tool to check the status of your order and obtain UPS tracking numbers (if applicable).

Make changes to your order

Orders with multiple items

Timing: Standard ground shipping

Timing: Custom Service Home Delivery

Prepare for your Custom Service Home Delivery

Prepare for your base

Report lost or damaged products