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[{"id":235185487,"url":"https://selectcomforthelp.zendesk.com/api/v2/help_center/en-us/articles/235185487-Using-your-remote.json","htmlUrl":"https://selectcomforthelp.zendesk.com/hc/en-us/articles/235185487-Using-your-remote","title":"Using your remote","body":"<p><span class=\"wysiwyg-font-size-large wysiwyg-font-size-medium\">Our remotes allow you to control the various features of your mattress and/or adjustable base. <br /><br />If your mattress has SleepIQ<sup>®</sup> technology, you can control your mattress through the SleepIQ<sup>®</sup> app. Learn more about <a href=\"http://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507\">Setting up SleepIQ<sup>®</sup></a></span></p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Set up your remote</span><br /><br /></strong>The first step in getting your remote up and running is to bind, or connect, your remote to your mattress. Watch the video below to determine which remote you own, and to watch the relevant instructions for binding your remote with your mattress.</p>\n<p><iframe src=\"https://www.youtube.com/embed/TWKyxDxJj2E\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p> </p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Finding your Sleep Number setting</span></strong></p>\n<p>Your remote is what allows you to control the ideal firmness and support level of your mattress -- what we call your Sleep Number setting. Our latest remotes can guide you through the process of finding your Sleep Number setting.</p>\n<p>Begin by lying on the bed in your preferred sleeping position.</p>\n<ul>\n<li>Press the Side button to choose your side of the bed</li>\n<li>Press the Menu button to show the main menu</li>\n<li>From the menu, choose Settings</li>\n<li>In Settings, choose 'Find Your Sleep Number'</li>\n<li>Follow the instructions on your remote to find your Sleep Number setting. This will take a few minutes.</li>\n</ul>\n<p>It’s OK if your Sleep Number setting isn’t the same setting you found in the store. Give your body a little time to adjust. Soon you’ll be enjoying all the benefits of a better night’s sleep.</p>\n<p> </p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Having remote issues?</span></strong></p>\n<p><span class=\"wysiwyg-font-size-medium\">If you are experiencing any issues with your remote, please refer to articles within our <a href=\"https://www.sleepnumber.com/support/categories/204141508\">Fix a Problem</a> section.</span></p>","locale":"en-us","sourceLocale":"en-us","authorId":12641909488,"commentsDisabled":true,"outdated":false,"labelNames":[],"draft":false,"promoted":true,"position":2,"voteSum":0,"voteCount":0,"sectionId":206666767,"createdAt":1479245069000,"updatedAt":1484141413000,"snUrl":"/support/articles/235185487-Using-your-remote"},{"id":230551727,"url":"https://selectcomforthelp.zendesk.com/api/v2/help_center/en-us/articles/230551727-How-to-find-your-Sleep-Number-setting.json","htmlUrl":"https://selectcomforthelp.zendesk.com/hc/en-us/articles/230551727-How-to-find-your-Sleep-Number-setting","title":"How to find your Sleep Number® setting","body":"<p><em>All you need is 5 minutes, your remote and the pillow you usually use.<br /><br /></em></p>\n<p>When you find your ideal Sleep Number<sup>®</sup> setting, you’ll feel aligned, supported and comfortable. Your setting will likely change over time as your body and support needs change, yet whether it’s your first or your 500th night in your bed, the steps to finding your Sleep Number<sup>®</sup> setting will stay the same. Sleeping with a partner? They should follow these same steps, to find their own setting. </p>\n<p> </p>\n<h2>Steps to finding your Sleep Number<sup>®</sup> setting</h2>\n<p>When you follow these steps, you’ll experience a range of Sleep Number<sup>®</sup> settings, from the firmest (100) to a very soft setting. Experiencing the entire range will make it easier to determine what level of support feels best to you.</p>\n<ol>\n<li><strong> Lie on your bed</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">With your remote in hand, lie down in your normal sleeping position—whether that’s your back, side or stomach. If you usually wake up in a different position than you fall asleep in, lie in your “waking up” position because that’s typically the one you spend the most time in at night.</p>\n<p class=\"wysiwyg-indent4\">Make sure your pillow is fully supporting your head and neck.</p>\n<ol start=\"2\">\n<li><strong> Go to the “Find Your Sleep Number” feature on your remote</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">On your remote:</p>\n<ul class=\"wysiwyg-indent4\">\n<ul>\n<li>Press the Home button</li>\n<li>Select Sleep Number</li>\n<li>Press the Favorite button</li>\n<li>Select Find Your Sleep Number</li>\n<li>Select Continue</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent4\">Depending on which model remote you have, this feature may be found in a slightly different menu.</p>\n<ol start=\"3\">\n<li><strong> Experience your bed getting firmer, then softer</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">First, your bed will get firmer—increasing all the way to 100, the firmest Sleep Number<sup>®</sup> setting. As the bed gets firmer, relax and pay attention to how your body feels.</p>\n<p class=\"wysiwyg-indent4\">After reaching the firmest setting, your bed will get softer. Again, pay attention to how your body feels as the bed gets softer.<br /><br /></p>\n<p><strong>Find your ideal level of support—your Sleep Number</strong><sup>®</sup> <strong>setting</strong></p>\n<p>Next, your bed will gradually increase in firmness. The moment your body feels perfectly supported, with no discomfort at your pressure points, select Enter. You have found your Sleep Number<sup>®</sup> setting!</p>\n<p> </p>\n<h2>What comfort and alignment look like</h2>\n<p>At your ideal Sleep Number<sup>®</sup> setting your neck and back should be aligned in the same position as when you’re standing.</p>\n<ul>\n<li>If you sleep on your back, the mattress should “fill in” to support the small of your back.</li>\n<li>If you sleep on your side, the mattress should “fill in” to support the curves of your side.</li>\n</ul>\n<p>Through the use of DualAir™ technology, the Sleep Number<sup>®</sup> mattress conforms to your body—and gives you incredible comfort and support.</p>\n<p> </p>\n<h2>Give your Sleep Number<sup>®</sup> setting a few nights</h2>\n<p>We recommend sleeping at your Sleep Number<sup>®</sup> setting for two to five nights. If you’re not comfortable after that, try adjusting your setting by 5 or 10.</p>\n<ul>\n<li>Increasing your setting—for example, from 35 to 40—will provide a firmer mattress.</li>\n<li>Decreasing your setting—for example, from 35 to 30—will provide a softer mattress.</li>\n</ul>\n<p>How you feel in the morning is an indication of how well you slept. If you have SleepIQ<sup>®</sup> , review your sleep score and data for a more detailed look at how you’re sleeping.</p>\n<p> </p>\n<h2>When to change your Sleep Number<sup>®</sup> setting</h2>\n<p>Your Sleep Number<sup>®</sup> setting is based on a combination of:</p>\n<ul>\n<li>Body weight</li>\n<li>Volume of air in the air chamber of the mattress</li>\n<li>Your sleeping position</li>\n</ul>\n<p>Learn more about when you should consider <a href=\"http://www.sleepnumber.com/support/categories/204141528-Comfort-Care/articles/235626167-When-to-change-your-Sleep-Number-setting\">adjusting your Sleep Number<sup>®</sup> setting</a>. </p>\n<p> </p>","locale":"en-us","sourceLocale":"en-us","authorId":12641909488,"commentsDisabled":false,"outdated":false,"labelNames":["delivery"],"draft":false,"promoted":true,"position":2,"voteSum":0,"voteCount":0,"sectionId":206657988,"createdAt":1477339996000,"updatedAt":1480968340000,"snUrl":"/support/articles/230551727-How-to-find-your-Sleep-Number-setting"},{"id":235647467,"url":"https://selectcomforthelp.zendesk.com/api/v2/help_center/en-us/articles/235647467-Install-replacement-parts.json","htmlUrl":"https://selectcomforthelp.zendesk.com/hc/en-us/articles/235647467-Install-replacement-parts","title":"Install replacement parts","body":"<p><em>Learn what you can do to troubleshoot any problems you’re having—and, when necessary, how to order replacement parts</em> </p>\n<p>There may come a time when you need to order a replacement part from Sleep Number. Depending on how long you’ve owned your bed, some replacement parts may be covered either fully or partially under your warranty.</p>\n<h2>How to order replacement parts</h2>\n<ol>\n<li><strong>Determine the problem</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">Sometimes you’ll know the replacement part you need, for example a new remote or mattress cover. If you’re not exactly sure what’s wrong, it can help to do some troubleshooting on your own first. That will make it easier for a Sleep Professional to assist you and identify which part you need. See “<a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem\" target=\"_blank\">Fix a Problem</a>”  for more information.</p>\n<ol start=\"2\">\n<li><strong>Contact Customer Service</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">When you contact Customer Service, a Sleep Professional will tell you if the replacement part you need is covered under your warranty, or if not, the cost for the part.</p>\n<ol start=\"3\">\n<li><strong>Replacement part shipped to you</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">Sleep Number will ship your replacement part directly to you; we will verify your preferred shipping address when you order.</p>\n<ol start=\"4\">\n<li><strong>Install replacement part</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">For help installing your part after it arrives, see the articles and videos under “Installing replacement parts” below. Installation services may be available for an additional charge. Contact us for more details.</p>\n<ol start=\"5\">\n<li><strong>Return old part</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">In some cases you may need to return the part you’re replacing to us. We will let you know when you first contact Customer Service.</p>\n<p> </p>\n<h2> </h2>\n<h2>Installing replacement parts</h2>\n<p>These resources will help you install replacement parts.</p>\n<ul>\n<li>How to install replacement air chambers (video) <iframe src=\"https://www.youtube.com/embed/7wcC6AQcD2s\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li><u>How to install foam comfort pads</u> <iframe src=\"https://www.youtube.com/embed/i6S-IAOGCRw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li><u>How to replace foam border walls</u><iframe src=\"https://www.youtube.com/embed/U9P1j3rbTGM\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li><u>How to replace a firmness control system</u> <iframe src=\"https://www.youtube.com/embed/HNXkV6fWAhs\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li>How to replace a mattress cover: Refer to your <a href=\"https://www.sleepnumber.com/support/categories/204218668\" target=\"_blank\"><u>owner’s manual</u></a> for instructions on how to replace your mattress cover </li>\n</ul>\n<p>Other information that may help you with replacement parts:</p>\n<ul>\n<li><a href=\"https://testweb.sleepnumber.com/support/categories/204218668\" target=\"_blank\"><u>Owner’s manuals</u></a><br /><br /></li>\n</ul>\n<h2>Contact Customer Service</h2>\n<p>After you’ve gone through the recommended steps to troubleshoot your issue, please contact Customer Service if you still need additional support or to order replacement parts. If you weren’t able to determine the cause of your issue through your own troubleshooting, a Sleep Professional may ask a few questions to better understand your situation.</p>\n<p><a href=\"https://www.sleepnumber.com/sn/en/contact-us\" target=\"_blank\"><strong>Contact Us</strong></a></p>","locale":"en-us","sourceLocale":"en-us","authorId":12641909488,"commentsDisabled":false,"outdated":false,"labelNames":["spare","parts"],"draft":false,"promoted":true,"position":5,"voteSum":0,"voteCount":0,"sectionId":206499148,"createdAt":1480342520000,"updatedAt":1484077607000,"snUrl":"/support/articles/235647467-Install-replacement-parts"}]
Video Guides

Find your Sleep Number Setting
Getting Comfortable
SleepIQ® Set Up