Comfortaire Mattress Support

{"description":"","id":204141508,"name":"Fix a Problem","sections":[{"articles":[{"body":"<iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&tree_id=496066331&style=panels&persist_names=Restart&persist_node_ids=2\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360020104454,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360020104454-Dual-Temp-E14-or-E16-Error","title":"Dual Temp - E14 or E16 Error"},{"body":"We're sorry you're experiencing a connectivity problem. We can definitely help fix this! We've found it works best to use separate remotes for your bed and DualTemp Layer.\nPlease <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">contact us </a>if you don't have separate DualTemp remotes. Otherwise, follow these steps to resolve your problem.\n<h2>Overview:</h2>\n<ul>\n<li>This process is two parts.</li>\n<li>After this you'll be able to control your bed and DualTemp Layer with separate remotes. </li>\n</ul>\n<h2>Part 1: Clear Your Bed Remotes</h2>\n1. Unplug your DualTemp heating & cooling fans.\n2. Remove the batteries from all remotes.\n3. Set aside your DualTemp remotes.\n4. Make sure your bed is plugged in to a grounded outlet not controlled by a switch.\n<ul>\n<li>Keep the DualTemp fans unplugged.</li>\n</ul>\n5. Make sure the power cord is firmly connected to the pump. \n<ul>\n<li>Usually the pump is under the bed on the floor. </li>\n<li>In most 360 smart models, your pump is stored inside your base near the foot of the bed.</li>\n</ul>\n6. Reset your bed remote. \nNote:\n<ul>\n<li>If you have two bed remotes, set the other one aside for now. </li>\n<li>If you have more than two, pick the two you want to use to control your bed, and set the second bed remote aside for now.</li>\n</ul>\nHow To Reset Your Bed Remote\n<ul>\n<li>Hold down the up arrow, down arrow, and Enter buttons until the remote asks you to reset to factory settings.</li>\n<li>Important! Press Skip when asked to unplug and plug in your right or only DualTemp engine. </li>\n<li>Follow the steps in the remote until you get to Setup Complete.</li>\n<li>If you'd like to watch a video walk you through this process, see links below under Factory Reset Videos. </li>\n</ul>\n7. Clear binds with the remote you just reset.\nHow To Clear Binds\n<ul>\n<li>Hold down the up and down arrow buttons until the remote opens Clear Bind Table.</li>\n<li>Select Sleep Number.</li>\n<li>You should see a binds cleared message at the top of the screen, letting you know it was successful.</li>\n</ul>\n8. If you have more than one bed remote, reset your second bed remote.\n<ul>\n<li>Follow the same instructions you did in Step 6.</li>\n</ul>\n<h2>Part 2: Set up Your DualTemp Remotes</h2>\nFollow these steps to set up your DualTemp remotes. Set up one remote at a time.\n1. Plug in one DualTemp heating & cooling fan. \n<ul>\n<li>Leave the other fan unplugged.</li>\n</ul>\n2. Insert batteries into one of your DualTemp remotes.\n3. Hold down the up and down arrow buttons to open the System menu.\n4. Select Factory Reset.\n<ul>\n<li>The DualTemp fan will turn on when complete.</li>\n<li>Press the power button to turn off the fan off.</li>\n</ul>\n5. Clear Binds on first remote.\n<ul>\n<li>Hold down the up and down arrow buttons to open the System menu.</li>\n<li>Select Clear Bind Table.</li>\n<li>Select DualTemp.</li>\n<li>A binds cleared message will appear.</li>\n<li>Select back to exit.</li>\n</ul>\n6. Unplug that DualTemp fan and set that remote aside.\n7. Repeat steps 1-5 using the other DualTemp remote and fan. \n8. Plug the first DualTemp fan back in. \n<ul>\n<li>Now you should be able to control your bed and DualTemp Layer with separate remotes.</li>\n</ul>\nPlease <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">contact us</a> if you are still having problems after completing this process. \n<h2>Factory Reset Video</h2>\n<iframe src=\"https://www.youtube.com/embed/79yhgMvBQtw?start=11\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe>","id":360015639913,"section_id":207243608,"label_names":["dualair connectivity","DualTemp","DualTemp Connectivity","Remote connectivity"],"promoted":true,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015639913-Separate-DualTemp-Layer-From-Bed-Remote","title":"Separate DualTemp Layer From Bed Remote"},{"body":"<iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&tree_id=194673318&style=panels&persist_names=Restart&persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360015505513,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015505513-DualTemp-Layer-ER-Error","title":"DualTemp™ Layer ER Error"},{"body":"When ER or EO is displayed, it means there is a communication failure between the Firmness Control system’s base unit (pump) and the remote.\nTo fix this issue, please watch the video below.\n<iframe src=\"https://www.youtube.com/embed/2Ma4-ImejQo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe>\n If it is receiving power and the remote still reads E or ER, please <a href=\"http://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener\">contact us</a>.","id":235643588,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235643588-Error-codes-ER-E-or-E0","title":"Error codes: ER, E or E0"},{"body":"An E1 error usually means your bed isn't getting power. It could be unplugged or their could be a problem with your outlet. Watch the videos below and try the quick troubleshooting steps. \nIf you just installed a replacement pump, your remote needs to be paired back to your bed. Check out <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote\">How To Factory Reset Your Remote</a> to pair your remote. \nQuick Troubleshooting Tips:\n1. Make sure your bed is plugged in to a grounded outlet not controlled by a switch.\n2. Make sure the power cord is firmly connected to the pump. \n3. Try unplugging your bed and plugging it back in.\n4. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.\n5. Insert new batteries if the low battery indicator icon is present on the top of the remote screen.\n6. Try testing a lamp or phone charger in the same outlet to make sure your bed is plugged into a working outlet. \nInstructions for checking power connections differ depending on your bed type. This article contains video instructions for:\n<ul>\n<li>Sleep Number 360® smart beds</li>\n<li>All other Sleep Number® bed</li>\n</ul>\nNot sure if your bed is a 360 smart bed or not?\n360 Smart Beds:\n<ul>\n<li>Hoses detach from the pump</li>\n<li>If you have a Sleep Number base the pump is housed inside the base</li>\n</ul>\nAll other beds:\n<ul>\n<li>The hoses don't detach from the pump</li>\n</ul>\nFixing E1 on a Sleep Number 360® Smart Bed:\n<iframe src=\"https://www.youtube.com/embed/o8aSryxI8b0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe>\nFixing E1 on all other Sleep Number® Beds:\n<iframe src=\"https://www.youtube.com/embed/BdfCtQ4hGw8\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe>\n ","id":235714927,"section_id":207243608,"label_names":["e1","dualair connectivity","connectivity error","e1 remote error"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235714927-Error-codes-E1-DualAir-connectivity-error-","title":"Error codes: E1 (DualAir connectivity error)"},{"body":"The E2 error indicates a Sleep Number® mattress has taken longer than the standard amount of time to inflate from one Sleep Number® setting to the next. The most common cause is a loose connection between the Firmness Control™ base and the air chambers.\n \nTo remedy this, verify the hoses are free of kinks, and then gently tug each of the hose connections to check that all connections are secure. Hoses snap into place when connected properly. Depending on which bed you own the hose connections will be either at the head of the bed or on each side of the bed.","id":235643668,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235643668-Error-codes-E2-inflation-error-","title":"Error codes: E2 (inflation error)"},{"body":"An EX2 error indicates that your remote is unable to communicate with the SleepIQ System.\n \nFollow these steps to resolve the problem:\n<ul>\n<li>Open the door of the SleepIQ Firmness Control System and push in the SleepIQ Processor to ensure that it is firmly seated.</li>\n<li>Unplug and replug the control system to reboot your SleepIQ Processor.</li>\n<li>Your SleepIQ System will show five solid LED lights once it’s connected to the SleepIQ Server. If your SleepIQ System was previously online, it should automatically reconnect to the SleepIQ Server after rebooting. Your pump will show five solid LED lights when reconnected. It can take up to 10 minutes for the SleepIQ System to reboot.</li>\n</ul>","id":235715027,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715027-Error-codes-EX2","title":"Error codes: EX2"},{"body":"Most often, an E3 bed position connectivity error means the FlexFit™ adjustable base isn't getting power. \nThe first step to fixing this error is identifying if you have a 360 Smart FlexFit adjustable base or not. \n \nSleep Number FlexFit™ 1, 2, or 3 Adjustable Base\n<ul>\n<li>The FlexFit Control System (shown below) has a red light power switch</li>\n<li>The control system is located on the floor under your bed</li>\n</ul>\n<img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360004710214/FlexFit_Control_System_Face.jpg\" alt=\"FlexFit_Control_System_Face.jpg\" width=\"174\" height=\"175\">Red Power Switch\nSleep Number 360 Smart FlexFit™ 1, 2, or 3 Adjustable Base\n<ul>\n<li>Electronics are housed inside the base</li>\n<li>There is a Sleep Number Favorite button (shown below) on the side of the base that returns your bed to flat</li>\n</ul>\n<img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360004710454/360_favorite_button_bedframe_020518.jpg\" alt=\"360_favorite_button_bedframe_020518.jpg\" width=\"184\" height=\"193\">Favorite Button\nSleep Number® FlexFit™:\nYour FlexFit™ adjustable base control system is under your bed on the floor at the head of your bed. Watch the video below and check out troubleshooting tips.\n \n<iframe src=\"https://www.youtube.com/embed/pdxMwEfZKWg\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe>\n<ol>\n<li>Check these power connections:</li>\n</ol>\n<ul>\n<li>You are in the same room as your bed when you use your remote.</li>\n<li>The power cord is plugged in to a grounded outlet not controlled by a switch. </li>\n<li>The detachable end of the power cord is firmly connected to the control system</li>\n<li>The red power switch is illuminated red when on</li>\n<li>Try taking the batteries out of the remote and putting them back in to clear a frozen remote.</li>\n</ul>\n<ol start=\"2\">\n<li>Frequent E3 errors when plugged in:</li>\n</ol>\n<ul>\n<li>If your bed is plugged into a surge protector we recommend plugging your FlexFit™ adjustable base into a wall outlet or power strip instead. The base may not be getting enough power or you may have a faulty surge protector or power strip.</li>\n<li>We recommend power cycling your FlexFit™ adjustable base by unplugging and plugging it back in. This forces the control system to switch to a different remote channel.</li>\n<li>Sometimes a remote channel gets busy. Your base has four radio frequency channels. You can try power cycling up to four times or any time you notice a recurrence of frequent E3 errors.</li>\n</ul>\n3. Have you recently installed a replacement FlexFit control system?\nCheck out <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote\">How to Factory Reset Your Remote</a> if you recently installed a replacement FlexFit control system and need to pair your remote to your bed.\n \n \nSleep Number 360® Smart FlexFit™:\nYour FlexFit™ control system and Firmness Control™ system, the pump that controls your bed, are housed inside your base. Follow these steps to check your power connections.\n<ol>\n<li>Check these Connections:</li>\n</ol>\n<ul>\n<li>Check the power cord at the head of your bed. Make sure it is plugged in to an outlet not controlled by a switch.</li>\n<li>The power cord and base wire connections to the pump, located at the left foot of your bed on a shelf under the platform of your adjustable base. Tip: The easiest way to access these connections is by laying on the floor and reaching under the base. </li>\n<li>Try taking the batteries out of the remote and putting them back in to clear a frozen remote.</li>\n</ul>\n<img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360004743133/360_FlexFit_pump_power_cords.png\" alt=\"360_FlexFit_pump_power_cords.png\" width=\"320\" height=\"200\">Power cord and base to pump connection wire\n<ul>\n<li>There is also a power cord connected to the FlexFit™ control system underneath your base. We recommend checking this if you have recently moved your bed. See <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003854914-Moving-Your-360-Smart-Bed-with-FlexFit-Adjustable-Base\">Moving My 360 Smart FlexFit Adjustable Base</a> for help accessing the electronics of your base.</li>\n</ul>\n <img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000463993/360Web_FF_Smart_Control_Box_Power_Connection.jpg\" alt=\"360Web_FF_Smart_Control_Box_Power_Connection.jpg\" width=\"513\" height=\"297\">\n \n<ol start=\"2\">\n<li>Frequent E3 Errors When Plugged In:</li>\n</ol>\n<ul>\n<li>We recommend power cycling your bed by unplugging and plugging it back in. This forces the electronics to switch to a different remote channel.</li>\n<li>Sometimes a remote channel gets busy. Your bed has four radio frequency channels. You can try power cycling up to four times or any time you notice a recurrence of frequent E3 errors.</li>\n</ul>\n \n \n \n \n \n \n \n ","id":235715127,"section_id":207243608,"label_names":["e3","e3 remote error"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715127-Error-codes-E3-Bed-position-connectivity-error-","title":"Error codes: E3 (Bed position connectivity error)"},{"body":"The E13 error code indicates that your bed is not online and connected to the SleepIQ® server. \n \nYou may see the E13 code if your SleepIQ® system hasn’t been set up or if you have recently made changes to your home Wi-Fi network, such as changing your Wi-Fi network security setting, network name or network password.\n \n \nThe E13 error can also pop up during remote set up. It’s OK to press “Continue” to bypass the error and finish setting up your SleepIQ® system after finishing your remote setup. \n \n \nIf you have not yet set up your SleepIQ® account, please read how to.\n \n \nIf your SleepIQ® system was already set up but your bed is offline, please read how to <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">reconnect SleepIQ®</a>.\n ","id":235715347,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715347-Error-codes-E13-SleepIQ-server-error-","title":"Error codes: E13 (SleepIQ server error)"},{"body":"If the remote is displaying “Lo” then the battery needs to be replaced. The battery cover on the back of your remote can be easily popped off to replace the battery.","id":235715447,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715447-Error-codes-LO-battery-","title":"Error codes: LO (battery)"}],"categoryId":204141508,"id":207243608,"name":"Remote error codes","snUrl":"/support/sections/207243608-Remote-error-codes"},{"articles":[{"body":"Some ways you may have noticed your remote stopped working:\n<ul>\n<li>My backlight has dimmed or stopped working</li>\n<li>My batteries need to be replaced frequently</li>\n<li>My remote gets stuck during an update</li>\n</ul>\nBefore troubleshooting, you will need a fresh pair of AA batteries.\nFollow these steps:\n<ol>\n<ol>\n<li>Remove batteries from the battery compartment.</li>\n<li>Hold down ‘enter’ button, reinsert batteries. </li>\n<li>Continue to hold down ‘enter’ button. At the bottom of the screen, a message should appear that reads “searching.”</li>\n<li>Continue to hold the button until a new message appears that reads “downloading.”</li>\n<li>Release the button.</li>\n<li>Place the battery cover back on the remote.</li>\n<li>Set the remote on a flat surface and allow up to 30 minutes for the update to complete.</li>\n</ol>\n</ol>\n<img src=\"https://www.sleepnumber.com/assets/img/support/Asset1ForceUpdate.png\" alt=\"\" width=\"286\" height=\"714\"> <img src=\"https://www.sleepnumber.com/assets/img/support/Asset2ForceUpdate.png\" alt=\"\" width=\"286\" height=\"714\"> <img src=\"https://www.sleepnumber.com/assets/img/support/Asset3ForceUpdate.png\" alt=\"\" width=\"286\" height=\"714\"> <img src=\"https://www.sleepnumber.com/assets/img/support/Asset4ForceUpdatex.png\" alt=\"\" width=\"286\" height=\"714\"> <img src=\"https://www.sleepnumber.com/assets/img/support/Asset5ForceUpdate.png\" alt=\"\" width=\"286\" height=\"714\"> <img src=\"https://www.sleepnumber.com/assets/img/support/Asset6ForceUpdate.png\" alt=\"\" width=\"286\" height=\"714\"> <img src=\"https://www.sleepnumber.com/assets/img/support/Asset7ForceUpdate.png\" alt=\"\" width=\"286\" height=\"714\"> \n ","id":360034788853,"section_id":207243748,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360034788853-Trouble-With-Remote-Battery-Life-Backlight-or-Stuck-Updating","title":"Trouble With Remote Battery Life, Backlight or Stuck Updating"},{"body":"Release Date: August 25, 2019\n<ul>\n<li>Improve connectivity</li>\n<li>Improve battery life</li>\n<li>Version: v5.0.3</li>\n</ul>\nHow to get an update on a Sleep Number 360® Smart Bed remote \nWhen the Firmness Control System is online the update will start automatically, upon remote wake up.\nFor best results during an update:\n<ul>\n<li>Insert a fresh pair of AA batteries</li>\n<li>Keep the remote near the bed/pump</li>\n<li>Do not move or use your remote until the update is complete</li>\n</ul>\nGenerally, how long it takes a remote to update depends on the quality of the bed's Wi-Fi connection to the internet. An update can take anywhere from 30 minutes to 5 days to complete.\nHow to confirm your remote has been updated \nYou can check your remote version by going to SYSTEM and selecting ABOUT SYSTEM. Check to ensure your remote version matches the latest version listed above. If your remote gets stuck updating or doesn't get the update, make sure your bed is online, then complete a force update.\n<ul>\n<li><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407\" target=\"_self\">Get your bed back online</a></li>\n<li><a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/360034788853\" target=\"_self\">How to complete a force update </a></li>\n</ul>\n \n ","id":235715727,"section_id":207243748,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715727-Sleep-Number-360-smart-Bed-Remote-Updates","title":"Sleep Number 360 smart Bed Remote Updates"},{"body":"Applies to: Silver Sleep Number® Remotes\nSilver bed remotes are designed to adjust your Sleep Number® setting and FlexFit™ base. DualTemp™ Layers come with their own remote. The SleepIQ® app does not connect to the DualTemp™ Layer. \nFor the best experience, use your DualTemp remotes to control your DualTemp Layer and your bed remote or SleepIQ app to control you Sleep Number setting and FlexFit Base.\nIf Sleep Number, FlexFit or SleepIQ is missing from the Home screen of your remote, this means the remote needs to be reset, so that you can control these features. If any of these options are present, but grayed out, try checking your bed power cords to make sure everything is plugged into a working outlet before resetting your remote.\nInstructions to complete a Factory Reset vary by product type, Sleep Number 360® remote or traditional Sleep Number® remote. See <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360020305874-Set-Up-or-Reset-My-Remote\" target=\"_self\">How To Complete A Remote Factory Reset</a>.","id":235644508,"section_id":207243748,"label_names":["test"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235644508-Sleep-Number-Bed-Position-SleepIQ-or-DualTemp-options-missing","title":"Sleep Number®, Bed Position, SleepIQ® or DualTemp™ options missing"},{"body":"If your Sleep Number Firmness Control System remote is inflating and deflating the wrong side of the bed, it is likely the left and right hoses connected to your Firmness Control System are not properly installed.\n \n<h2>Verify hose connections </h2>\nPlease check your connections to ensure your left and right hoses are connected to the air chamber on the corresponding side of the bed. If you need help locating these hoses, please refer to your <a href=\"https://www.sleepnumber.com/support/categories/204218668-Warranty-Manuals\" target=\"_blank\" rel=\"noopener\">bed’s manual</a>.\n \n<h2>Adjustable bases </h2>\nIf you have a <a href=\"https://www.sleepnumber.com/c/mattresses/king\">Split King</a> or FlexTop King FlexFit adjustable base, and your remote is not operating your Sleep Number and Bed Position on the same side of the bed, it is likely that one of the components is not installed properly.\nPlease check the hose connections on your Firmness Control System to ensure the right and left hoses are connected to the corresponding air chambers. Also check the FlexFit junction cables to be sure that the right side base is plugged into the corresponding Sleep Number right side of the FlexFit Control System, and the left base is plugged into the corresponding Sleep Number Left side of the FlexFit Control System.\n If your problem persists after verifying your connections are correct, please <a href=\"https://www.sleepnumber.com/contact-us\">contact Customer Service.</a>","id":235644368,"section_id":207243748,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235644368-Remote-operating-wrong-side-of-bed","title":"Remote operating wrong side of bed"},{"body":"In rare instances a low battery may cause your Sleep Number to not display properly, even when the backlight is still functioning on a wireless remote.\nIf a fresh battery does not resolve the issue or your remote(s) is hardwired into your Firmness Control System, then please <a href=\"http://www.sleepnumber.com/contact-us\">contact Customer Service</a>.","id":235715567,"section_id":207243748,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715567-Remote-missing-portions-of-my-Sleep-Number-setting","title":"Remote missing portions of my Sleep Number® setting"}],"categoryId":204141508,"id":207243748,"name":"Remote issues","snUrl":"/support/sections/207243748-Remote-issues"},{"articles":[{"body":"Comfortaire is now part of Sleep Number, and we are eager to provide assistance to Comfortaire owners. For help with your mattress, please contact our team dedicated to Comfortaire support.\n<ul>\n<li>\nHours: M-F, 8AM-5PM EST</li>\n<li>\nPhone: 1-800-759-0594</li>\n<li>\nEmail: <a href=\"mailto:support@comfortaire.com\">support@comfortaire.com</a> </li>\n</ul>\n ","id":360035475454,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360035475454-Comfortaire-Mattress-Support","title":"Comfortaire Mattress Support"},{"body":"Environmental factors, such as weather and room temperature impact the air pressure in your Sleep Number® mattress, and can even cause your mattress to soften. This article provides information to help you determine if environmental factors are causing variations in your bed’s firmness. \nThis three night sleep test will help you determine if you are experiencing normal fluctuations in air pressure due to the environment, Responsive Air adjustments or potential air loss.\n<ul>\n<li>Fluctuations in air pressure that are gradual or sporadic are usually caused by changes in the environment.</li>\n<li>For mattresses with Responsive Air™ technology, you may notice your mattress letting air in or out a few times a day to maintain your Sleep Number® setting in response to changes in the environment or your sleep position. </li>\n<li>If your mattress continually gets very soft over night, it may be losing air from a connection or component part.</li>\n</ul>\nFollow these simple steps:\n<ol>\n<li>Lay in bed and set your bed to your preferred Sleep Number setting.</li>\n<li>If you have Responsive Air™ technology, turn it off.</li>\n<li>Set your remote aside and do not use the SleepIQ App to adjust your Sleep Number setting during the sleep test. </li>\n<li>Sleep on the bed for three nights.</li>\n</ol>\nWhat happened?\n<ul>\n<li>If your bed got slightly softer and/or firmer or no change, you are experiencing normal environmental changes. Read more about <a href=\"https://www.sleepnumber.com/support/categories/204141528-Comfort-Care/articles/360024057594-How-Air-Pressure-Works-in-your-Mattress\" target=\"_self\">how air pressure works in your mattress</a>. </li>\n<li>If your bed continually got softer and softer over 3 nights and feels like air has left the mattress, you may be experiencing air loss. Air loss means air continuously leaves the bed and does not go back in unless you adjust your Sleep Number setting. Follow <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/360015837314-My-Bed-Is-Losing-Air\" target=\"_self\">troubleshooting steps</a> to check air connections.</li>\n</ul>\n \n ","id":360024209494,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360024209494-3-Night-Sleep-Test","title":"3 Night Sleep Test"},{"body":"Make sure you are near your bed and Bluetooth is turned on in your device settings.\nMake sure your bed is plugged into a working outlet not controlled by a switch.\nIf the SleepIQ app can't find your WiFi network test connecting to WiFi on another device, such as a laptop or smart tv. We recommend opening a web page or streaming video to make sure your internet service is working. Your router could be unplugged or your internet service could be temporarily disconnected. You can try unplugging and plugging in your router to reboot.\nBe careful of typos when entering your WiFi password. WiFi passwords are case sensitive. Watch out if your password contains the letter O, number 0, lowercase L or uppercase i.\nIf you're still having trouble, we recommend contacting your internet service provider to check your router settings and internet signal.\n<ul>\n<li>Your router needs to be set to 2.4 gHZ to work with SleepIQ® technology. If the app can't find your WiFi network it may be set to 5.0 gHZ or your router may be too far away from your bed. </li>\n<li>If your router is in a basement or not broadcasting a strong signal, you may want to talk to your internet service provider about ways to improve the signal strength in your bedroom, such as a range extender. </li>\n<li>If your router is older than 5 years old, you may want to consider upgrading to a newer router.</li>\n<li>Read our full list of:\n<ul>\n<li><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Compatibility-Requirements\">SleepIQ Technology Compatibility Requirements</a></li>\n<li><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology\">Wi-Fi networks that aren’t compatible with SleepIQ Technology</a></li>\n</ul>\n</li>\n</ul>","id":115000113234,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000113234-Trouble-Connecting-Your-Bed-to-WiFi","title":"Trouble Connecting Your Bed to WiFi"},{"body":"<h2>There could be a few reasons your bed is offline. </h2>\nYour bed could be unplugged or there may have been a recent power outage. Usually your bed will reconnect to power on its own after power is restored. If not, unplug your bed, wait 20 seconds, and plug back in. Give your bed 1-2 minutes to reboot. Close and reopen the app. \nIf that doesn't work, use the SleepIQ app to reconnect your bed to WiFi. Make sure you are near your bed and you know your WiFi network name and password. Open the app, select Bed, open the settings gear icon, top right, select \"Did you get a new router?\" to update your WiFi network information. \n<h2>Other things to check:</h2>\nIs your internet service down? Using WiFi on another device is a good way to test this. Sometimes unplugging and plugging in your router helps your WiFi controlled devices reconnect. \nIf you recently installed a replacement Firmness Control system check out <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360000163334-How-To-Connect-Your-Bed-To-Wi-Fi-\" target=\"_blank\" rel=\"noopener\">How To Connect Your Bed to WiFi</a>.\nIf you recently changed your internet service provider, got a new router or changed your WiFi password, use the SleepIQ app to reconnect your bed to WiFi. Make sure you are near your bed and you know your WiFi network name and password. Open the SleepIQ app, select Bed, open the settings gear icon (top right), select \"Did you get a new router?\" to update your WiFi network information. \nThe app will scan for your WiFi network. If the app doesn't find your network try to re-scan. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009067613-Things-to-Check-If-Your-SleepIQ-Pump-Won-t-Connect-To-Wi-Fi\" target=\"_blank\" rel=\"noopener\">Trouble Connecting to WiFi</a> if you get stuck. ","id":235744148,"section_id":360004220354,"label_names":["network","offline","internet"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235744148-Get-Your-Bed-Back-Online","title":"Get Your Bed Back Online"},{"body":"<iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&tree_id=506012928000&style=panels&persist_names=Restart&persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360015837314,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015837314-My-Bed-Is-Losing-Air","title":"My Bed Is Losing Air"},{"body":"<iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&tree_id=292110385000&style=panels&persist_names=Restart&persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360017471894,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360017471894-My-Bed-Won-t-Inflate-Or-Deflate","title":"My Bed Won't Inflate Or Deflate"},{"body":"Applies to: Sleep Number® 360 smart mattresses\nThis article provides some helpful tips if you think your bed's Responsive Air™ feature may not be working properly. <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913\">Learn more about Responsive Air™.</a>\n<h3>Things to check:</h3>\n<ul>\n<li>Make sure your bed is online. Check the status of your bed in the SleepIQ app. Select Bed, open the settings gear icon (top right). If your bed is offline read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Get-Your-Bed-Back-Online-\" target=\"_self\">Get Your Bed Back Online</a>. </li>\n<li>Go back to Bed. Scroll down to check the status of Responsive Air™. Make sure to check both sides of bed. Responsive Air can be turned on or off for either side of the bed. </li>\n</ul>\n<h3>Good to know:</h3>\nIf you have a FlexFit base, keep in mind Responsive Air™ will not make adjustments when the head or foot of the bed is elevated above the snore position. \nResponsive Air™ usually makes an adjustment right when you get in bed. If your sleep partner gets in bed after you, their side won't adjust right away. Responsive Air adjusts one side of the bed at a time. If two people get in bed on the same side, and Responsive Air adjusts, your bed may feel softer than usual when one of you leaves the bed or rolls over to the other side. Responsive Air will make another adjustment in about 30 minutes, but you may want to use your SleepIQ app or remote to adjust your Sleep Number setting sooner. \nIt's normal not to notice adjustments in the middle of the night. We spent a lot of time researching what amount of adjustment keeps you comfortable without disrupting your sleep. The adjustments are designed to be quiet and subtle and not too frequent. Your bed does not adjust every time you roll over. Your bed can adjust up to once per hour on each side. \nIf your pump seems to be adjusting all the time, or taking a long time to fill instead of letting air out when you first get in bed, it is possible that your bed has a slow leak. Check to make sure your air hoses are securely connected to your mattress on both sides of the bed. If this does not resolve your issue please chat with us online or call us for further support. \nAbout 15 minutes after you get out of bed in the morning, it's normal to hear your bed filling with air. Responsive Air is done adjusting until you get back in bed. \n ","id":115000114274,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000114274-Troubleshooting-Responsive-Air-","title":"Troubleshooting Responsive Air™"},{"body":"Applies To: Traditional Sleep Number Mattresses. Does not apply to Sleep Number 360 smart mattresses.\n<h2>Overview</h2>\nYou can adjust the amount of air in your mattress to your desired comfort level, which makes it normal to see an impression where your body lays, especially if you have a lower Sleep Number setting. If you are noticing a dip that doesn't go away when your bed is filled to 100 on both sides, follow these steps to inspect your mattress. \n<h2>Steps</h2>\n1. Remove all bedding.\n2. Locate the zipper at the head of the bed and unzip to remove the top cover panel.\n3. Use your hands to inspect the foam comfort layer.\n<ul>\n<li>Note: c2 models do not have a foam comfort layer. </li>\n</ul>\n4. Place the foam between both hands to feel from the corner to where your body lies.\n<ul>\n<li>You are feeling to see if the foam is softer, less supportive, or thinner than the corner of the pad. If you notice a loss of support<a href=\"https://www.sleepnumber.com/contact-us\" target=\"_self\"> contact us</a> for help ordering a replacement comfort layer.</li>\n</ul>\n5. Hold the top cover panel on one side and shake like a rug to fluff. Repeat on all four sides before zipping back on.\n \n<h2> </h2>\n ","id":360018963594,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360018963594-My-Mattress-Has-Dips-or-Impressions","title":"My Mattress Has Dips or Impressions"},{"body":"Sleep Number mattresses are lightweight by design, which may cause slight shifting on top of your base. It's normal to need to slide your mattress back into place about as often as you would change your bedding. See these additional troubleshooting tips to help minimize or correct sliding. \n<h2>Traditional Sleep Number® Bed</h2>\n<h3>\nModular Base\n</h3>\n<ul>\n<li>Make sure that the base coverlet is right-side out and securely in place. The coverlet is designed to minimize surface sliding.</li>\n<li>If this does not resolve the issue, try placing rug grip material on the four corners underneath your mattress to help prevent the mattress from sliding on the base.</li>\n<li>Adding a headboard and footboard to your modular base is another option to consider. You can also purchase compatible <a href=\"https://www.sleepnumber.com/sn/en/Bedding/Bed-Accessories/p/comp-modularLegs\">legs,</a> <a href=\"https://www.sleepnumber.com/sn/en/Bedding/Bed-Accessories/p/106279\">headboard & footboard brackets</a> online, at your local Sleep Number® store or over the phone with Customer Service.</li>\n</ul>\n<h3>Traditional FlexFit™ Base</h3>\n<ul>\n<li>Your mattress is bolted to the base. Check the bolt attachments to make sure they are </li>\n<li>To access and tighten the bolts, unzip your mattress. Remove the air chambers and any base pad.</li>\n<li>If you notice the bolts are stripped, please <a href=\"http://www.sleepnumber.com/contact-us\">contact us</a> to order a replacement set.</li>\n<li>If your cover is torn, please <a href=\"http://www.sleepnumber.com/contact-us\">contact us</a> to order a replacement cover.</li>\n</ul>\n<h2>Sleep Number 360® Smart Bed</h2>\n<h3>Integrated Base</h3>\n<ul>\n<li>The upholstered material on the surface of your base is designed to minimize sliding. If your mattress is sliding over time we recommend placing your mattress and base inside furniture that will help keep the mattress in place. </li>\n</ul>\n<h3>360 smart FlexFit™ Base</h3>\n<ul>\n<li>Your mattress attaches to your FlexFit™ base with magnets. If your mattress is sliding off the foot of the base or two or more inches on either side, please check the the magnet attachments.</li>\n<li>Push the mattress back onto the base to re-align. Lift the corners to make sure the magnet attachments are secure. </li>\n<li>Safety Warning: Magnets are extremely strong. Avoid pinching your hands when accessing magnet attachments. </li>\n<li>Your FlexFit™ base will always be about 1-2 inches narrower than your mattress, so the base can fit into a standard bed frame. If you notice your mattress is hanging off the base by more than two inches after adjusting and re-attaching magnets, please contact us for help. </li>\n</ul>\n \n ","id":235641988,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235641988-Mattress-sliding-on-base","title":"Mattress sliding on base"},{"body":"Applies To: Traditional Sleep Number Mattresses. \nIt’s important to know that because Sleep Number® beds are made primarily of fabric and foam we expect to see a little curvature along the edges and a small amount of bowing doesn’t necessarily mean that your cover needs to be replaced. Please follow this guide to check if your mattress cover is stretched.\n \n<h2>Before You Begin</h2>\nRemove all bedding from your mattress and set both sides of your bed to 100 while not in the bed.\n \n<h2>Measure the Mattress Cover</h2>\nTake three measurements of the width (side to side) of your mattress: one at the head, on at the middle, and one at the foot. Please make sure these measurements are taken from the widest point of the head, foot, and center of the mattress. You may want to have a second person assist you in order to get the most accurate reading possible.\n \n<h2>For FlexFit™ Adjustable Base Owners</h2>\nPlease Note: If you own a FlexFit™ adjustable base, it will always be about one inch narrower than your mattress so it can fit into a standard bed frame. If you notice that your mattress is hanging over the side by more than one inch, or if your mattress is sliding on your base, please check the <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/235641988\" target=\"_self\">Mattress Sliding on Base guide.</a>\n \n<a href=\"https://www.sleepnumber.com/contact-us\">Contact us</a> with the results of your troubleshooting for further assistance.\n ","id":360019125273,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360019125273-My-Mattress-Hangs-Over-My-Base","title":"My Mattress Hangs Over My Base"},{"body":"The foam comfort pad located underneath your mattress cover provides the majority of padding for your Sleep Number® bed. If the comfort pad in your bed develops a crack, tear, or has lost firmness it can cause discomfort. Please follow these steps to check your foam comfort pad for damage or compression.\n<h2>Before You Begin</h2>\n<ul>\n<li>Remove all bedding from your mattress.</li>\n<li>Set both sides of your bed to 100 while not in the bed.</li>\n</ul>\n<h2>Steps</h2>\n1. Open your mattress cover.\n<ul>\n<ul>\n<li>Locate the zipper at the head of your bed and completely unzip. If the bed is a Duvet-style and has two zippers, unzip the top zipper.</li>\n<li>Remove the top panel of the mattress cover and set it aside.</li>\n</ul>\n</ul>\n<img src=\"https://www.sleepnumber.com/assets/img/support/LegacyMattressZipper.jpg\" alt=\"\" width=\"449\" height=\"338\"> \n2. Check the foam comfort pad(s) for damage.\n<ul>\n<li>Carefully check your foam comfort pad for tears, rips, or other damage.</li>\n<li>Tears may begin to develop in the bottom of the pad without ripping through the top.Flip it over and check the bottom as well.</li>\n</ul>\n3. Check the firmness of your foam comfort pad(s).\n<ul>\n<li>Place one hand under the corner for the foam comfort pad and your other hand on top of it so the pad is sandwiched between your hands.</li>\n<li>Squeeze the pad between your hands to check the feel of the foam.</li>\n<li>Move your hands to the area of the pad where the center of your body would be when lying down.</li>\n<li>Squeeze the pad between your hands again. If the area is softer, less supportive, or thinner than the corner of the pad, your foam comfort pad may need to be replaced.</li>\n</ul>\nNote: You can help reduce wear and tear on your foam comfort pad by occasionally rotating the pad 180 degrees (so the head is at the foot and vice versa). This step isn’t required, but may help prolong the life of this component.\nIf your foam comfort pad is damaged or has lost firmness, <a href=\"https://www.sleepnumber.com/contact-us\">contact us</a> with the results of your troubleshooting for further assistance.","id":360016182593,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360016182593-Foam-Comfort-Pad-Troubleshooting","title":"Foam Comfort Pad Troubleshooting"},{"body":"The sidewalls in your Sleep Number® bed provide support and create the shape of your mattress. If part your sidewall becomes misshapen or broken down you may lose some of this support. Please follow this guide to check your sidewalls for damage or wear.\n<h2>Before You Begin</h2>\n<ul>\n<li>Remove all bedding from you mattress.</li>\n<li>Set both sides of your bed to 100 while not in the bed.</li>\n</ul>\n<h2>Steps</h2>\n1. Open your mattress cover.\n<ul>\n<ul>\n<li>Locate the zipper at the head of your bed and completely unzip. If the bed is a Duvet-style and has two zippers, unzip the top zipper.</li>\n<li>Remove the top panel of the mattress cover and set it aside.</li>\n</ul>\n</ul>\n<img src=\"https://www.sleepnumber.com/assets/img/support/LegacyMattressZipper.jpg\" alt=\"\" width=\"449\" height=\"338\"> \n2. Check the firmness of your foam side and end walls.\n<ul>\n<li>Remove the foam side or end wall and carefully inspect it for tears, rips, or other damage.</li>\n<li>Squeeze one end of the foam wall between your hands, then squeeze several spots near the center of the foam wall.</li>\n<li>If the center of the foam wall is softer, less supportive, or thinner than the end, the wall may need to be replaced.</li>\n</ul>\nIf your foam side or end wall is damaged or has lost firmness, <a href=\"https://www.sleepnumber.com/contact-us\">contact us</a> with the results of your troubleshooting for further assistance.","id":360016085054,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360016085054-Foam-Side-And-End-Wall-Troubleshooting","title":"Foam Side And End Wall Troubleshooting"},{"body":"Sleep Number® mattresses are designed to conform to the body to eliminate pressure points. When you sleep on a Sleep Number® bed, the body displaces the air in the air chamber. This can leave an impression where you sleep when the bed is set to a lower Sleep Number® setting. Here are a couple of things that can help make the surface of your mattress look even when no one is in the bed. \n<h2>Set your Sleep Number setting to 100</h2>\nMake sure no one is lying on the bed and set the Sleep Number® setting for the misshapen side of the bed to the highest setting of 100. After the mattress has fully adjusted, see if the surface appears even. If it does, the uneven appearance is likely due to the fact that the mattress is not full when at a lower Sleep Number® setting. This is easily addressed by changing your Sleep Number® setting to 100 when you are not in bed. \n<h2>New Mattress</h2>\nA newer mattress can take time to fill out. This is normal. Allow a couple of days for the foam inside your mattress to expand. Filling your bed to its fullest setting can help fill out the corners and surface when you are not sleeping in the bed. \n \nFor a Sleep Number 360™ smart bed, we recommend turning on Responsive Air™, so your bed can fill automatically after you and your sleeping partner get out of bed for the day. Read more about the benefits of <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/115000114274-Responsive-Air-\">Responsive Air technology</a> to understand how Responsive Air™ adjusts to you.\n \n<h2>Fluff your mattress cover </h2>\nSome Sleep Number® mattresses have a pillow top mattress cover. Over time, the fill inside your mattress cover will become compressed just like a pillow or a mattress topper. If you’ve had your bed for a while and this is the case, unzip and remove the top of your mattress cover and fluff the fill material by vigorously shaking it like you would a down comforter.\n \nWe do not recommend this if you have a memory foam bed or a Sleep Number 360™ smart bed, as these mattresses do not have foam or fiber fill in their covers. Smoothing your hand over the bed when it is fully inflated to Sleep Number® setting 100 should resolve any unevenness you might be noticing. \n<h2>Still uneven?</h2>\nIf these steps did not improve the surface appearance, please <a href=\"http://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">contact us</a> so that we can provide a quote for a replacement cover.\n ","id":235712447,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235712447-Mattress-looks-misshapen","title":"Mattress looks misshapen"},{"body":"<h2>Base causing noise</h2>\nA noisy mattress is most often caused by a loose bed frame or when the modular base rubs on a metal bed frame. If your modular base is placed inside a bed frame, we recommend tightening the frame. If this does not resolve your issue, we recommend attaching legs to the modular base. Legs can be used in place of a bed frame. \n<h2>Pump (Firmness Control™ System) causing noise</h2>\nThough faint, you may be able to hear sounds from your Firmness Control™ system when you are changing your Sleep Number setting. To muffle the sound, put the Firmness Control system on a carpeted floor. If you have hardwood or tile, try placing a rug underneath so that the sounds do not echo off the flooring.","id":235713547,"section_id":360004220354,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235713547-Mattress-is-noisy","title":"Mattress is noisy"}],"categoryId":204141508,"id":360004220354,"name":"Mattress Troubleshooting","snUrl":"/support/sections/360004220354-Mattress-Troubleshooting"},{"articles":[{"body":"Try these steps first.\n<ol>\n<li>Set your remote down.</li>\n<li>Unplug your base.</li>\n<li>Wait 20 seconds.</li>\n<li>Plug back in, making sure your base is plugged into an outlet that is getting power.\n<ul>\n<li>If your FlexFit base control system is located on the floor under the bed, make sure the power cord is securely pushed into the system. If there is a red switch, make sure it is on.</li>\n</ul>\n</li>\n<li>Once you know your base is getting power attempt to return the base to flat with your remote or SleepIQ app.</li>\n<li>If your base still won't adjust, please <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_self\">contact customer service</a>.\n<ul>\n<li>If your FlexFit base control system has a power down box (picutred below), please attempt to force the base to flat: Press and hold the learn button (approximately 30 seconds). Then, contact our adjustable base service provider at 855-447-3274 Monday through Saturday, closed Sundays. </li>\n</ul>\n</li>\n</ol>\n<img src=\"https://www.sleepnumber.com/assets/img/support/zd/FFAutoLearnPowerDown.jpg\" alt=\"\" width=\"449\" height=\"338\">\n \n \n ","id":360031475274,"section_id":360004220634,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360031475274-FlexFit-Base-Stuck-Upright","title":"FlexFit Base Stuck Upright"},{"body":"Applies to: Traditional Sleep Number FlexFit adjustable bases. Does not apply to 360 smart FlexFit adjustable bases. Refer to<a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/115000134234-Troubleshooting-My-FlexFit-Smart-Adjustable-Base\"> 360 Smart FlexFit Troubleshooting</a> if your bed has a Favorite Button on the side of the bed at hip level.\n<h2>Overview</h2>\nCheck out the info below for help with some of the most commonly asked questions related to FlexFit adjustable bases. If you are experiencing an issue that is not listed, please contact us so we can help.\nTopics include:\n<ul>\n<li>Won't turn on or operate</li>\n<li>Error messages</li>\n<li>Base won't go flat</li>\n<li>Noisy Base</li>\n<li>Massage or lighting doesn't work</li>\n</ul>\n<h2>Won’t turn on or operate</h2>\nFollow troubleshooting steps below depending on the model FlexFit Adjustable Base you own.\nFlexFit+\n<img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360028701074/img-1.png\" alt=\"img-1.png\">\n<ul>\n<li>Verify the power cord from the Power Down box is plugged into a working outlet. A King size model has two Power Down boxes.</li>\n<li>Unplug the power cord, wait 30 seconds, plug back into a working outlet to reset the electronic components.</li>\n<li>Ensure remote batteries are not dead. </li>\n</ul>\nFlexFit 1, 2 or 3\n<img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000429134/427e93174358c4a8abf50faa786205fe81fccc17c6d66795b3d468fd977141ab.png\" alt=\"427e93174358c4a8abf50faa786205fe81fccc17c6d66795b3d468fd977141ab.png\">\n<ul>\n<li>Make sure the base is plugged in.</li>\n<li>Attempt to adjust the base to check for error messages. </li>\n<li>For error messages</li>\n<li>If Bed Position is missing from the list of option on the Home Screen, complete a factory reset to reconnect the remote to your base. Follow<a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/235644508-Sleep-Number-Bed-Position-SleepIQ-or-DualTemp-options-missing\" target=\"_self\"> solution for option missing</a> from remote Home screen.</li>\n</ul>\n<h2>Solving FlexFit 1, 2, or 3 Error Messages</h2>\nThis usually occurs when a connection is loose. We recommend pushing in all FlexFit Connections to ensure they are secure. For connectivity errors follow <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/235715127-Error-codes-E3-Bed-position-connectivity-error-\" target=\"_self\">Troubleshooting E3 Bed Position Connectivity Error</a>. For all other error messages follow steps to check connections.\n<ul>\n<li>Check the mounted connections under your base to see if a wire or cable has been disconnected or damaged. Also, check the connections on the back of the FlexFit Control system, located near the head of the bed. </li>\n<li>If you have an Eastern King, FlexTop King or Split King, please check the mounted connections under both sides.</li>\n<li>After verifying connections, unplug the FlexFit Control System for 20 seconds then plug back in. If this does not resolve the issue you are experiencing, please contact Customer Service for further assistance.</li>\n</ul>\n<h2>Base won't go flat</h2>\n<ul>\n<li>Check to make sure there is nothing obstructing the base from moving, such as furniture or bedding.</li>\n<li>If you have a Split King size bed, make sure the bases are not too close together. This may be causing the bed to not go completely flat.</li>\n<li>For older model adjustable bases (sold 2013 and before), follow these steps to manually return your base to flat. Press and hold the learn button on the power down box to slowly force the bed to go flat. If this function does not work, replace the battery in the Power Down Box. The Power Box requires a 9-volt battery.</li>\n</ul>\n \n<h2>Noisy base</h2>\nUsually sound is related to the acoustics of the room the bed is in. You can expect a humming sound from the lift motors when the bed is adjusting and a low drumming noise from the massage motors when the massage feature is turned on.\nTo minimize the level of normal sound emitted by your FlexFit Adjustable Base, we recommend the following:\n<ul>\n<li>If you are hearing a rattling sound, check if there are headboard brackets that were left in their packaging under your bed.</li>\n<li>If your bed is on hard wood or tile, put carpet squares or rubber caster cups under the legs of the base</li>\n<li>Raise the head or foot slightly to alleviate contact with the frame when using the massage feature</li>\n<li>Make sure there isn’t anything under the bed that may be vibrating against the base.</li>\n<li>Please contact Customer Service if you are hearing grinding or abnormal noise while operating your bed.</li>\n</ul>\n<h2>My Base Adjusts, but massage or lighting isn't working</h2>\n<h3>FlexFit 3 Nightstand lamp isn’t working</h3>\n<ul>\n<li>Make sure the lamp that is being operated by the Universal remote is switched to the on position, and is securely plugged into the right or left nightstand outlet of your FlexFit 3 Control Box.</li>\n<li>Verify FlexFit Control Box is getting power by verifying the Red Power Switch is illuminated, and testing that you are able to adjust the base.</li>\n<li>If still unable to turn on nightstand through the remote, test the lamp by plugging it into a wall outlet. </li>\n</ul>\n<h3>FlexFit 3 Underbed lighting isn’t working</h3>\n<ul>\n<li>Verify the FlexFit Control System is securely plugged in and the red switch is illuminated indicating the system is receiving power.</li>\n<li>Verify the red underbed lighting cable is securely connected to the FlexFit Control System and the red wire extension under the bed.</li>\n<li>Inspect the lighting strip and red cable extension for any visible signs of damage and to make sure the light strip is plugged into the red cable extension, and the red cable extension is plugged into the FlexFit Control System. </li>\n</ul>\n<h3>FlexFit + or FlexFit 3 Massage is not working</h3>\nFlexFit+ \n<ul>\n<li>Ensure power down box, the black power box underneath the base, is plugged into a working outlet, and receiving power.</li>\n<li>Make sure the remote has working batteries, and is operating other functions of the base.</li>\n</ul>\nFlexFit 3\n<ul>\n<li>Check under your bed to see if a wire or cable has been disconnected or damaged. We recommend pushing in all FlexFit control system connections to ensure they are secure.</li>\n</ul>","id":235185727,"section_id":360004220634,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235185727-Troubleshooting-my-Traditional-FlexFit-Base","title":"Troubleshooting my Traditional FlexFit™ Base"},{"body":"Applies to: 360 Smart FlexFit 1, 2, and 3 bases. For all other adjustable bases, please refer to <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/235185727-Troubleshooting-my-FlexFit-adjustable-base\">Troubleshooting my FlexFit Adjustable Base</a>.\n<h2>Overview</h2>\n360 smart FlexFit bases have a Sleep Number Favorite button on the sides of the base. All electronics are housed inside the base.\n<h2>Steps</h2>\n1. Check to see if the base is catching on your furniture. \n2. Set down your remote or close the SleepIQ app.\n3. Unplug the main power cord. Wait 20 seconds. Plug back in. \n4. While you're waiting, turn Bluetooth on in your mobile device settings if you are using the SleepIQ app to control your bed.\n5. Try adjusting your base again with the SleepIQ app or your 360 remote. \nIf these steps do not resolve the issue you are experiencing or you are seeing the same error message, please call or chat with us online for additional support. ","id":115000134234,"section_id":360004220634,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000134234-Troubleshooting-My-360-Smart-FlexFit-Base","title":"Troubleshooting My 360 Smart FlexFit™ Base"},{"body":"The modular base is designed to provide heavy-duty support, up to 400 pounds per side. If you're experiencing a dip in the middle of your bed, follow these steps to inspect your base.\n<ol>\n<li>Use a flashlight to inspect the horizontal support beams under your base (shown below). Check for bowing or breaks.\n<ul>\n<li>If your base is enclosed inside furniture, remove and set aside the mattress and base coverlet to uncover the modular base.</li>\n<li>Lift and pull the decking panels away from the base to expose the support beams.</li>\n</ul>\n</li>\n<li>Inspect the decking panels (shown below). Make sure they are straight. Check for warping or damage.</li>\n<li>Inspect the legs or frame supporting the modular base.\n<ul>\n<li>If using a bed frame, make sure the center of the base is supported.</li>\n<li>If using Sleep Number legs, make sure bolts and nuts are securely fastened.</li>\n</ul>\n</li>\n<li>If you found bowing or breaks, please discontinue use of the modular base and contact <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_self\">Sleep Number customer service</a> for replacement parts. For safety, we recommend placing your mattress on the floor until any damaged parts have been replaced. </li>\n</ol>\n<img src=\"https://www.sleepnumber.com/assets/img/support/zd/ModBaseQueenLegs.jpg\" alt=\"\" width=\"449\" height=\"338\">\n<img src=\"https://www.sleepnumber.com/assets/img/support/zd/ModBaseDeckingPanels.jpg\" alt=\"\" width=\"449\" height=\"338\">","id":360032719014,"section_id":360004220634,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360032719014-Inspect-Your-Modular-Base","title":"Inspect Your Modular Base"},{"body":"Applies to: Sleep Number 360® smart FlexFit™ Bases\n<h2>Overview</h2>\n<ul>\n<li>The Favorite button, located on the side of your bed, is a convenient way to return your bed to flat at the push of a button.</li>\n<li>Once you save your Favorite FlexFit position in the SleepIQ app, you can use the button to go to your Favorite of Flat. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/234966088-Control-Your-Bed\" target=\"_blank\" rel=\"noopener\">Control Your Bed</a> for how to save a Favorite Bed Position with the SleepIQ app or follow these steps to save your favorite with a remote.\n<ul>\n<li>Adjust the bed to your desired position. Next, hold down the star button until the remote prompts you set the current position as your favorite. Select Yes to save. </li>\n</ul>\n</li>\n</ul>\n \n<h2>My FlexFit Base button is orange.</h2>\n<ul>\n<li>When your base is operating normally, when not in motion, the button back light is off, when in motion or adjusting, the button back light is blue. </li>\n<li>If your FlexFit base button back light is orange, a cord may be disconnected, or there is a problem with your base.\n<ul>\n<li>If you recently moved your base, watch <a href=\"https://youtu.be/Ixv8gGzxRKQ\" target=\"_blank\" rel=\"noopener\">moving your 360 FlexFit™ Base</a> for help reconnecting the cables under your base.</li>\n<li>If you haven't recently moved, close the app or set down your remote, try unplugging your base for 20 seconds, plug back in and try adjusting again. If you are still experiencing errors while adjusting your base, <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_self\">contact us</a> for help fixing the problem. </li>\n</ul>\n</li>\n</ul>\n \n ","id":115000135414,"section_id":360004220634,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000135414-360-smart-FlexFit-Base-Favorite-Button","title":"360 smart FlexFit™ Base Favorite Button"},{"body":"Having your feet gently warmed before bed helps you fall asleep faster. We recommend setting up a Routine for the most effortless experience. \n<h2>Recommendations</h2>\n<ul>\n<li>Allow 15-30 minutes for Foot warming to heat up.</li>\n<li>Blankets and a heavy comforter will help trap the heat. </li>\n<li>Avoid placing more than a mattress pad and fitted sheet over the top of the mattress. Additional layers may block the heat from transferring.</li>\n<li>Control foot warming with the SleepIQ app, remote or effortlessly with Routines.</li>\n</ul>\n<h2>Set Up a Routine</h2>\n<ul>\n<li>With Routines you can crawl into a bed that is ready to warm your feet. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines\" target=\"_self\">Using Routines</a> to learn more.</li>\n</ul>\n<h2>Control Foot Warming with the SleepIQ App</h2>\n<ol>\n<li>Open the SleepIQ app.</li>\n<li>Choose Bed.</li>\n<li>Scroll down to Foot Warming.</li>\n<li>Choose temperature setting.</li>\n<li>Set a timer. </li>\n</ol>\n<h2>Control Foot Warming with your Remote</h2>\n<ol>\n<li>Press the Left/Right button to choose the side of the bed you want to control.</li>\n<li>Press the Foot warming button to turn on/off or select your temperature setting.</li>\n<li>Once Foot warming is turned on you have the option to set a timer for foot warming. After you turn Foot warming on, press the Timer button and set the timer for 15 minutes up to 6 hours. If no timer is set, foot warming will turn off automatically after 2 hours.</li>\n</ol>\n<h2>Problem with Foot Warming App Message or Remote Error.</h2>\n<ol>\n<li>Close the SleepIQ app or set the remote down.</li>\n<li>Unplug the bed bed. </li>\n<li>Wait 20 seconds.</li>\n<li>Plug back in.</li>\n<li>Wait 1 minute for the bed to reboot.</li>\n<li>If using a remote, remove and re-insert the batteries to clear the error.</li>\n<li>Test controlling foot warming again.</li>\n<li>If the error persists, please <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener\">contact us</a> for support.</li>\n</ol>\n<h2>Foot Warming Doesn't Get Warm at all</h2>\nThings to try:\n<ol>\n<li>Check to make sure your bed is plugged in. The power cord is located at the head of your bed.</li>\n<li>Try switching to a different screen in the SleepIQ® app and returning to the Bed tab.</li>\n<li>Make sure Foot warming is connected to your bed. Check the gray or black cable under your bed next to your air hose connections located on both sides of the bed.</li>\n</ol>\n<img src=\"https://www.sleepnumber.com/assets/img/support/zd/FootWarmingCables.png\" alt=\"\" width=\"449\" height=\"338\"> \n \n \n ","id":115000135514,"section_id":360004220634,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000135514-Using-Sleep-Number-Foot-Warming","title":"Using Sleep Number Foot Warming"}],"categoryId":204141508,"id":360004220634,"name":"Base Troubleshooting","snUrl":"/support/sections/360004220634-Base-Troubleshooting"},{"articles":[{"body":"<iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&tree_id=251432610000&style=panels&persist_names=Restart&persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":115004432834,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115004432834-My-DualTemp-Layer-Doesn-t-Work","title":"My DualTemp™ Layer Doesn't Work"},{"body":"<iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&tree_id=527821685&style=panels&persist_names=Restart&persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360015552114,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015552114-Both-My-Remotes-Control-The-Same-Side-or-The-Same-DualTemp-Layer","title":"Both My Remotes Control The Same Side or The Same DualTemp™ Layer"}],"categoryId":204141508,"id":206499148,"name":"DualTemp Layer Troubleshooting","snUrl":"/support/sections/206499148-DualTemp-Layer-Troubleshooting"}],"snUrl":"/support/categories/204141508-Fix-a-Problem"}

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