{"net":false,"calculated":false,"subTotal":{"currencySymbol":"$","currencyIso":"USD","priceType":"BUY","value":0,"formattedValue":"$0.00"},"totalPrice":{"currencySymbol":"$","currencyIso":"USD","priceType":"BUY","value":0,"formattedValue":"$0.00"},"totalItems":0,"totalUnitCount":0}
{"id":230552167,"url":"https://selectcomforthelp.zendesk.com/api/v2/help_center/en-us/articles/230552167-Install-replacement-parts.json","htmlUrl":"https://selectcomforthelp.zendesk.com/hc/en-us/articles/230552167-Install-replacement-parts","title":"Install replacement parts","body":"<p><em>Learn what you can do to troubleshoot any problems you’re having—and, when necessary, how to order replacement parts</em> </p>\n<p>There may come a time when you need to order a replacement part from Sleep Number. Depending on how long you’ve owned your bed, some replacement parts may be covered either fully or partially under your warranty.</p>\n<h2>How to order replacement parts</h2>\n<ol>\n<li><strong>Determine the problem</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">Sometimes you’ll know the replacement part you need, for example a new remote or mattress cover. If you’re not exactly sure what’s wrong, it can help to do some troubleshooting on your own first. That will make it easier for a Sleep Professional to assist you and identify which part you need. See “<a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem\" target=\"_blank\">Fix a Problem</a>”  for more information.</p>\n<ol start=\"2\">\n<li><strong>Contact Customer Service</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">When you contact Customer Service, a Sleep Professional will tell you if the replacement part you need is covered under your warranty, or if not, the cost for the part.</p>\n<ol start=\"3\">\n<li><strong>Replacement part shipped to you</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">Sleep Number will ship your replacement part directly to you; we will verify your preferred shipping address when you order.</p>\n<ol start=\"4\">\n<li><strong>Install replacement part</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">For help installing your part after it arrives, see the articles and videos under “Installing replacement parts” below. Installation services may be available for an additional charge. Contact us for more details.</p>\n<ol start=\"5\">\n<li><strong>Return old part</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">In some cases you may need to return the part you’re replacing to us. We will let you know when you first contact Customer Service.</p>\n<p> </p>\n<h2> </h2>\n<h2>Installing replacement parts</h2>\n<p>These resources will help you install replacement parts.</p>\n<ul>\n<li>How to install replacement air chambers (video) <iframe src=\"https://www.youtube.com/embed/7wcC6AQcD2s\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li><u>How to install foam comfort pads</u> <iframe src=\"https://www.youtube.com/embed/i6S-IAOGCRw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li><u>How to replace foam border walls</u><iframe src=\"https://www.youtube.com/embed/U9P1j3rbTGM\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li><u>How to replace a firmness control system</u> <iframe src=\"https://www.youtube.com/embed/HNXkV6fWAhs\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></li>\n<li>How to replace a mattress cover: Refer to your <a href=\"https://www.sleepnumber.com/support/categories/204218668\" target=\"_blank\"><u>owner’s manual</u></a> for instructions on how to replace your mattress cover </li>\n</ul>\n<p>Other information that may help you with replacement parts:</p>\n<ul>\n<li><a href=\"https://testweb.sleepnumber.com/support/categories/204218668\" target=\"_blank\"><u>Owner’s manuals</u></a><br /><br /></li>\n</ul>\n<h2>Contact Customer Service</h2>\n<p>After you’ve gone through the recommended steps to troubleshoot your issue, please contact Customer Service if you still need additional support or to order replacement parts. If you weren’t able to determine the cause of your issue through your own troubleshooting, a Sleep Professional may ask a few questions to better understand your situation.</p>\n<p><a href=\"https://www.sleepnumber.com/sn/en/contact-us\" target=\"_blank\"><strong>Contact Us</strong></a></p>","locale":"en-us","sourceLocale":"en-us","authorId":12641909488,"commentsDisabled":false,"outdated":false,"labelNames":["spare","parts"],"draft":false,"promoted":false,"position":6,"voteSum":0,"voteCount":0,"sectionId":206657988,"createdAt":1477340474000,"updatedAt":1484077653000,"snUrl":"/support/articles/230552167-Install-replacement-parts"}
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