No Sleep Data Recorded | Sleep Number

{"body":"There are a few reasons your data may not be recording.\n<h3>Do you have Privacy mode turned on in the SleepIQ app?</h3>\nOpen the SleepIQ app. Select bed. Scroll down to Privacy Mode. When privacy mode is turned on, your bed will not record sleep data for either side. Turn Privacy Mode off to start recording data again.\n<h3>Do you have SleepIQ turned off in your remote?</h3>\nIf you use a remote to control your bed, press and hold the enter button until a message pops up. The remote will ask if you want to turn SleepIQ on or off. When SleepIQ is turned off, your bed will not record sleep data for either side. \n<h3>Is your bed unplugged or offline?</h3>\nYour bed needs to be online to get sleep data. Unplug your bed, wait 20 seconds and plug back in. Close the SleepIQ app and check again in 5-10 min. Choose Bed. Open the settings gear in the top right. If your bed is still offline, check out our article on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Get-Your-Bed-Back-Online-\" target=\"_blank\" rel=\"noopener\">How To Get Your Bed Back Online</a>. \n<h3>Do you have a sleeper profile set up?</h3>\nYou need to a sleeper profile to get sleep data. Open the SleepIQ app. Choose Profile. Tap the edit account settings icon (top right) to open account settings. Open My Sleep Number Beds. Select your bed. Make sure you have a sleeper profile set up and you are assigned to the correct side of the bed. If needed, <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717414-Edit-Profile\" target=\"_blank\" rel=\"noopener\">edit your bed sides</a> or <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717194-Add-Sleeper-Profiles\" target=\"_blank\" rel=\"noopener\">add a new sleeper</a>. \n<h3>Did you sleep in your bed last night?</h3>\nIf your partner wasn't in bed last night and you slept on their side of the bed or the middle of the bed, that could explain why your data wasn't recorded last night. Sometimes the SleepIQ system doesn't detect you in bed if your FlexFit base was raised when you got in bed. This could be intermittent. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239647-Tips-for-getting-accurate-data\" target=\"_blank\" rel=\"noopener\">Tips For Getting Accurate Data</a> for more information. ","id":360022927173,"section_id":360001618254,"label_names":["sleep data","missing data","no score"],"promoted":false,"snUrl":"/support/articles/360022927173-No-Sleep-Data-Recorded","title":"No Sleep Data Recorded"}

{"description":"Comprehensive support for the SleepIQ App to answer frequently asked questions, help control your Sleep Number mattress and understand your SleepIQ Score.","id":204218648,"name":"SleepIQ® App","sections":[{"articles":[{"body":" \n<h2>Overview</h2>\n<ul>\n<li>Learn how to register your bed, so you're ready for your first night in your new bed.</li>\n<li>You'll need:\n<ul>\n<li>Your smart phone or tablet. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Requirements\">SleepIQ Technology Requirements</a> to make sure your device will work with your bed. </li>\n<li>Your order number from your order confirmation email or your printed receipt. Chat with us online if you can't find it.</li>\n<li>The email address you provided when you purchased your bed.</li>\n</ul>\n</li>\n</ul>\n<h2>Before Your Bed Arrives</h2>\nFollow these steps to register your new SleepIQ Account. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717194-Add-Sleeper-Profiles\" target=\"_self\">Add Sleeper Profiles</a> if you recently purchased a new bed and already have an active SleepIQ Account. \n<ol>\n<li>Download the SleepIQ® app.Visit the App Store or Google Play to download and install the SleepIQ® app on your device. If you purchased your bed in store, you may have already downloaded the app.</li>\n<li>Open the app.</li>\n<li>Choose Register New Bed</li>\n<li>Use your order number and the email address you used when you ordered your bed. If you get an error message, check for typos or try registering with your 10-digit phone number.</li>\n<li>Verify the time zone of your new bed's location.</li>\n<li>Add sleeper profiles for you and your sleep partner. Profiles are required for SleepIQ to track your sleep data.</li>\n<li>When you're done registering your SleepIQ account, register your InnerCircle account and check out the SleepIQ app to learn more about what to expect when your bed arrives. </li>\n</ol>\n<h2>When your bed arrives</h2>\nWhen your bed is delivered, our Home Delivery technicians will assemble and connect your bed to your home WiFi network. Make sure you know your WiFi password on the day of delivery, so our technician can get your bed online. \nIf you are setting up your bed yourself follow <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360000163334-How-To-Connect-Your-Bed-To-WiFi-\" target=\"_self\">Connect Your Bed To WiFi</a> for help getting your bed online. If you have trouble connecting to WiFi check out our helpful<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009067613-Trouble-Connecting-To-Wi-Fi\" target=\"_self\"> troubleshooting article</a>. \nOnce your bed is online you'll be able to<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score\"> track your sleep</a> and use all the features of your new bed. \n ","id":230551507,"section_id":360000911893,"label_names":["SleepIQ App","Register","How To Register","Email"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/230551507-Register-Your-SleepIQ-Account","title":"Register Your SleepIQ® Account"},{"body":"The SleepIQ App lets you set up your SleepIQ account, connect your bed to Wi-Fi, control your bed and track your sleep. No matter what mobile phone or tablet you own, we recommend keeping it up to date with the latest software version. The information below outlines the minimum requirements to use the SleepIQ app. \nYou'll find requirements for:\n<ol>\n<li>Smart Phone or Tablet</li>\n<li>Personal Computer</li>\n<li>Wi-Fi Connection</li>\n<li>Router Compatibility</li>\n</ol>\n<h2>Smart Phone or Tablet </h2>\n<ul>\n<li>The SleepIQ app is available for Android and iOS devices. </li>\n<li>Download the SleepIQ app in your device play store or app store.</li>\n<li>Software requirements:</li>\n<li>iOS 11 or later.</li>\n<li>Android OS 6 or later.</li>\n<li>Bluetooth Low Energy (BLE) 4.0 required for use. Most newer model Android or Apple devices have BLE, but checking the technical specifications on your device manufacturer’s website will help you be certain your phone or tablet has Bluetooth 4.0 or later.</li>\n<li>The SleepIQ app does not work with Windows phones and tablets, Kindle tablets and Motorola phones. </li>\n</ul>\n<h2>Windows or Mac Computer</h2>\n<ul>\n<li>A smart phone or tablet is required to control your bed with the SleepIQ app, but you can view your sleep data and make changes to your SleepIQ account on your computer.</li>\n<li>OS requirements:\n<ul>\n<li>Windows 7 or later</li>\n<li>Mac OS 10.9 or later</li>\n</ul>\n</li>\n<li>Browser requirements:\n<ul>\n<li>Firefox 40 or later</li>\n<li>Google Chrome 46 or later</li>\n<li>Internet Explorer 11 or later</li>\n<li>Safari 8 or later</li>\n</ul>\n</li>\n<li>To view your SleepIQ account, visit <a href=\"https://sleepiq.sleepnumber.com/#/#@0\">sleepiq.sleepnumber.com</a>\n</li>\n</ul>\n<h2>Wi–Fi Connection </h2>\n<ul>\n<li>SleepIQ Technology requires Wi–Fi to set up and connect your bed, to track your sleep and use smart features like <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913-What-is-Responsive-Air-Technology-\">Responsive Air</a>. </li>\n<li>Wi-Fi passwords are case sensitive and must be between 8 and 63 characters. Make sure you know your Wi-Fi password on the day of delivery, so our technician can connect your bed to Wi-Fi. </li>\n<li>Read our article: <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology\">Wi-Fi Networks That Aren't Compatible With SleepIQ Technology</a> to learn about other types of Wi-Fi networks that aren't supported. </li>\n</ul>\n<h2>Router Compatibility</h2>\n<ul>\n<li>Most routers are compatible with SleepIQ Technology, but for the best connection experience we recommend:\n<ul>\n<li>Router that is less than 5 years old.</li>\n<li>Strong Wi-Fi signal strength in your bedroom. Please contact your internet service provider or tech support of your choice for help improving your signal strength if you think you may have low signal spots in your home. </li>\n</ul>\n</li>\n<li>SleepIQ Technology requires a 2.4 GHz setting to connect to your home Wi-Fi network. SleepIQ cannot connect to a 5.0 GHz network. Please contact the manufacturer of your router for support checking or setting your router broadcast signal. </li>\n<li>We recommend setting your router to the default security settings. WPA2 (recommended) or WPA.</li>\n<li>If you use MAC filtering you’ll need to add your bed’s MAC address to your network before your bed can be connected to your home Wi-Fi network. You bed MAC address is printed on the product label on the your pump. It is a 12 digit string of numbers and letters beginning with CC or 64. You'll will be able to get the MAC address when your bed is delivered. </li>\n</ul>\n<h2>Tested Routers</h2>\nUse this table to find a list of routers that have been tested and found to be compatible with SleepIQ Technology. \n<table width=\"659\">\n<tbody>\n<tr>\n<td width=\"104\">\n<h2>Brand</h2>\n</td>\n<td width=\"158\">\n<h2>Model</h2>\n</td>\n<td width=\"397\">\n<h2>Description</h2>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n2Wire\n</td>\n<td width=\"158\">\n1800HG\n</td>\n<td width=\"397\">\nHyperG Gateway Broadband Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nAirlink+\n</td>\n<td width=\"158\">\nAR315W\n</td>\n<td width=\"397\">\nWireless Router 802.11g 54 Mbps\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nApple\n</td>\n<td width=\"158\">\nA1354\n</td>\n<td width=\"397\">\nAirPort Extreme Base Station 802.11n\nWireless Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nApple\n</td>\n<td width=\"158\">\nA1521\n</td>\n<td width=\"397\">\n1331 Mbps 3-Port Gigabit Wireless AC\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nApple\n</td>\n<td width=\"158\">\nA1077 M9397LL/A\n</td>\n<td width=\"397\">\nAirport Extreme Base Station WiFi Wireless\nNetwork Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nARRIS\n</td>\n<td width=\"158\">\nSBR-AC1750\n</td>\n<td width=\"397\">\nSurfboard Wi-Fi Router 802.11ac Dual Band\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nAsus\n</td>\n<td width=\"158\">\nRT-N12\n</td>\n<td width=\"397\">\nWireless-N300 Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nASUS\n</td>\n<td width=\"158\">\nRT-ACRH17\n</td>\n<td width=\"397\">\nWireless Dual Band Gigabit Router\nWireless-AC1700\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nAsus\n</td>\n<td width=\"158\">\nRT-N66U\n</td>\n<td width=\"397\">\nDual Band 3x3 Wireless-N900 Gigabit\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nASUS\n</td>\n<td width=\"158\">\nWL-500g\n</td>\n<td width=\"397\">\n802.11b/g Multi- Functional Wireless\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nASUS\n</td>\n<td width=\"158\">\nRT-AC1200\n</td>\n<td width=\"397\">\n802.11ac Dual-band USB Router Wireless-\nAC1200\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nAsus\n</td>\n<td width=\"158\">\nRT-N65U\n</td>\n<td width=\"397\">\nDual Band Wireless- N750 Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nASUS\n</td>\n<td width=\"158\">\nWL-530gV2\n</td>\n<td width=\"397\">\nPocket 4-Port Router 54MBPS\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\nF9K1001\n</td>\n<td width=\"397\">\nN150 Wi-Fi Router Dual Band\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\n802.11G\n</td>\n<td width=\"397\">\nG WLAN Router 54 Mbit\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\nF7D7302 V1\n</td>\n<td width=\"397\">\nShare N300 802.11n Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\nF5D8236ed4\n</td>\n<td width=\"397\">\nN Wireless 802.11b/g/n Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\nF7D7301\n</td>\n<td width=\"397\">\nShare Max N300 Wireless N Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\nF7D2301\n</td>\n<td width=\"397\">\nSurf Wireless Router N300\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\nF9K1124V1\n</td>\n<td width=\"397\">\nAC1900 Wi-Fi Dual- Band AC+ Gigabit\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelkin\n</td>\n<td width=\"158\">\nF7D1301tt v1\n</td>\n<td width=\"397\">\nBasic High-Performace Networking Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelking\n</td>\n<td width=\"158\">\nF5D7231-4\n</td>\n<td width=\"397\">\nBelkin F5D7231-4 Wireless G Router\nHWv2\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBelking\n</td>\n<td width=\"158\">\nF5D7231-4\n</td>\n<td width=\"397\">\nBelkin F5D7231-4 Wireless G Router\nHWv1\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBrand\n</td>\n<td width=\"158\">\nModel\n</td>\n<td width=\"397\">\nDescription\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBuffalo\n</td>\n<td width=\"158\">\nWBR2-GS45\n</td>\n<td width=\"397\">\n125* High speed mode wireless cable/dsl\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBuffalo\n</td>\n<td width=\"158\">\nWZR-HP-AG300H\n</td>\n<td width=\"397\">\nAirStation Nfiniti Wireless-N Router &\nAccess Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBuffalo\n</td>\n<td width=\"158\">\nWHR-HP-G54\n</td>\n<td width=\"397\">\nWireless-G MIMO Performace Router &\nAccess Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBuffalo\n</td>\n<td width=\"158\">\nAirstation\n</td>\n<td width=\"397\">\nWireless Broadband Base Station-G\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nBuffalo\n</td>\n<td width=\"158\">\nWHR-HP-GN\n</td>\n<td width=\"397\">\nAirStation Wireless N150 Router & Access\nPoint IEEE802.11N\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nCDR King\n</td>\n<td width=\"158\">\nWR-NET-047-LO\n</td>\n<td width=\"397\">\nWireless-N AP/Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nCisco\n</td>\n<td width=\"158\">\nE2100L\n</td>\n<td width=\"397\">\nAdvanced Wireless-N Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nCisco/Linksys\n</td>\n<td width=\"158\">\nWRT320N\n</td>\n<td width=\"397\">\nDual Band Wireless N Gigabit Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-link\n</td>\n<td width=\"158\">\nDWL-G730AP\n</td>\n<td width=\"397\">\nAirPlus G High Speed 2.4GHz 802.11g\nWireless Router/AP\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-link\n</td>\n<td width=\"158\">\nDI-524\n</td>\n<td width=\"397\">\nWireless router - 802.11b/g\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-Link\n</td>\n<td width=\"158\">\nDIR-879\n</td>\n<td width=\"397\">\nGXO AC1900 Dual\nBand Wi-Fi Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-link\n</td>\n<td width=\"158\">\nDWL-2100AP\n</td>\n<td width=\"397\">\nAirPlus Xtereme G Wireless 108G Access\nPoint\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-link\n</td>\n<td width=\"158\">\nWBR-2310\n</td>\n<td width=\"397\">\nRangebooster G Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-link\n</td>\n<td width=\"158\">\nDIR-300\n</td>\n<td width=\"397\">\n54Mbps Wireless-G 4- Port Network Router\nw/Firewall\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-link\n</td>\n<td width=\"158\">\nWBR-1310\n</td>\n<td width=\"397\">\nWireless G Router 4- Port 10/100 Switch\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-Link\n</td>\n<td width=\"158\">\nDIR-615\n</td>\n<td width=\"397\">\nWireless N 300 Router 802.11N\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-link\n</td>\n<td width=\"158\">\nDI-624\n</td>\n<td width=\"397\">\nAirPlus Xtereme G Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nD-Link\n</td>\n<td width=\"158\">\nDIR-655\n</td>\n<td width=\"397\">\nWireless N Gigabit Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nEnGenius\n</td>\n<td width=\"158\">\nECB9500\n</td>\n<td width=\"397\">\n11N Wireless Gigabit Client Access Point /\nBridge\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nGigaset\n</td>\n<td width=\"158\">\nSE551\n</td>\n<td width=\"397\">\nWLAN dsl/cable Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nHooToo\n</td>\n<td width=\"158\">\nHT-TM02\n</td>\n<td width=\"397\">\nTripMate Nano Travel Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nHP\n</td>\n<td width=\"158\">\nV-M200/RSVLC-1001\n</td>\n<td width=\"397\">\n802.11n Wireless Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nKasda\n</td>\n<td width=\"158\">\nKW6515\n</td>\n<td width=\"397\">\nAC1200M Dual Band Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLB-Link\n</td>\n<td width=\"158\">\nBL-W1210M\n</td>\n<td width=\"397\">\nWireless Dual Band Router AC1200\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLevel One\n</td>\n<td width=\"158\">\nWBR-6000\n</td>\n<td width=\"397\">\nN_One Wireless 802.11b/g/n Broadband Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLevelOne\n</td>\n<td width=\"158\">\nWSK-1000\n</td>\n<td width=\"397\">\n54Mbps StarterKit WBR-3408 WLAN\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLG-Ericsson\n</td>\n<td width=\"158\">\nWAP-2080\n</td>\n<td width=\"397\">\niPECS Dual Band Wireless Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nE4200v2\n</td>\n<td width=\"397\">\nMaximum Performance Dual-\nBand N900 Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nBEFW11S4\n</td>\n<td width=\"397\">\nWireless B Broadband Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nWRT160N\n</td>\n<td width=\"397\">\nUltra RangePlus Wireless-N 802.11b/g/n\nBroadband Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nEA4500\n</td>\n<td width=\"397\">\nDual Band Smart Wi-Fi Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nWRT350N\n</td>\n<td width=\"397\">\nWireless-N Gigabit Router with Storage\nLink\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nEA3500\n</td>\n<td width=\"397\">\nN750 Wireless Dual Band Smart Wi-Fi\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nWRT54G\n</td>\n<td width=\"397\">\nWireless-G Broadband Router with 4 Port\nSwitch\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nE3000\n</td>\n<td width=\"397\">\nLinksys E3000 High Performance Wireless-\nN Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nEA7400\n</td>\n<td width=\"397\">\nAC1750 Referbished Wi-Fi Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nWRT54GL\n</td>\n<td width=\"397\">\nWireless-G Broadband Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nE2500\n</td>\n<td width=\"397\">\nN600 Dual Band WiFi Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nEA6200\n</td>\n<td width=\"397\">\nAC900 Dual-Band Wi-Fi AC Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nWRT54GC\n</td>\n<td width=\"397\">\n54MBPS 2.5GHZ WPA\n4Port\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nEA6350\n</td>\n<td width=\"397\">\nAC1200+ Dual-Band Smart Wi-Fi Gigabit\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nWRT160N\n</td>\n<td width=\"397\">\nUltra RangePlus Wireless-N 802.11b/g/n\nBroadband Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nLinksys\n</td>\n<td width=\"158\">\nEA2750\n</td>\n<td width=\"397\">\nN600 DUAL-BAND WI- FI ROUTER\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nMedialink\n</td>\n<td width=\"158\">\nMLWR-AC1200\n</td>\n<td width=\"397\">\nAC1200 Wireless Gigabit Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nMicrosoft\n</td>\n<td width=\"158\">\nMN-700\n</td>\n<td width=\"397\">\nBroadband Networking Wireless Base Station\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWNR3500L\n</td>\n<td width=\"397\">\nN300 Wireless Gigabit Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWGR614\n</td>\n<td width=\"397\">\nWireless cabel/DSL Router, 54 Mbit/s\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWPN824\n</td>\n<td width=\"397\">\nRangeMax Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWGU624\n</td>\n<td width=\"397\">\nDouble 108 Mbps Wireless Router\n(A/B/G)\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWNR854T\n</td>\n<td width=\"397\">\nRangeMax Next Wireless-N 802.11 300\nRouter- Gigabit Edition\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nKWGR614\n</td>\n<td width=\"397\">\nOpen Source Wireless- G Router 802.11b/g\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWN604\n</td>\n<td width=\"397\">\nWireless-N 150 Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWG602NA\n</td>\n<td width=\"397\">\n54Mbps Wireless-G Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWPN802NA\n</td>\n<td width=\"397\">\nRagemax Wirelss Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWGT624\n</td>\n<td width=\"397\">\n108 Mbps Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWN802Tv2\n</td>\n<td width=\"397\">\nWireless N Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWNDR3300\n</td>\n<td width=\"397\">\nRangeMax Dualband Wireless-N 300 Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWNR2000\n</td>\n<td width=\"397\">\nWireless-N 802.11b/g/n 300\nRouter\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWGT634U\n</td>\n<td width=\"397\">\n108 Mbps Wireless Media Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWG602NA\n</td>\n<td width=\"397\">\n54Mbps Wireless-G Access Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWPN824\n</td>\n<td width=\"397\">\nRangeMax WLAN Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nNetgear\n</td>\n<td width=\"158\">\nWGR101NA\n</td>\n<td width=\"397\">\n1-Port 10/100 Wireless G Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nTenda\n</td>\n<td width=\"158\">\nAC6\n</td>\n<td width=\"397\">\nAC1200 Smart Dual- Band Wifi Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nTP-Link\n</td>\n<td width=\"158\">\nTL-WA901ND\n</td>\n<td width=\"397\">\n300 Mbps Advanced Wireless N Access\nPoint\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nTP-Link\n</td>\n<td width=\"158\">\nTL-WR740N\n</td>\n<td width=\"397\">\n150 Mbps Wireless N router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nTP-Link\n</td>\n<td width=\"158\">\nTL-WDR4300\n</td>\n<td width=\"397\">\nN750 Wireless Dual Band Gigabit Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nTP-Link\n</td>\n<td width=\"158\">\nTL-WA500G\n</td>\n<td width=\"397\">\n54Mbps eXtended Range Wireless G\nAccess Point\n</td>\n</tr>\n<tr>\n<td width=\"104\">\ntp-link\n</td>\n<td width=\"158\">\nArcher C9\n</td>\n<td width=\"397\">\nAC1900 Dual Band Gigabit Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nTRENDnet\n</td>\n<td width=\"158\">\nTEW-432BPR\n</td>\n<td width=\"397\">\n54Mbps Wireless G Broadband Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nTRENDnet\n</td>\n<td width=\"158\">\nTEW-818DRU\n</td>\n<td width=\"397\">\nAC1900 Dual Band Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nWAVLINK\n</td>\n<td width=\"158\">\nWL-WN530A3\n</td>\n<td width=\"397\">\nAC1200 Wireless Dual Band Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nWAVLINK\n</td>\n<td width=\"158\">\nWL-WN529R2P\n</td>\n<td width=\"397\">\n300Mbps Smart Wi-Fi Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nXiaomi\n</td>\n<td width=\"158\">\nMiR3\n</td>\n<td width=\"397\">\nMi Router 3 Gigabit Wi-Fi Router AC1200\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nZyXEL\n</td>\n<td width=\"158\">\nP-330W\n</td>\n<td width=\"397\">\n802.11g Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nZyxel\n</td>\n<td width=\"158\">\nNBG-415N\n</td>\n<td width=\"397\">\nDraft 802.11n Wireless Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nZyXEL\n</td>\n<td width=\"158\">\nMWR102\n</td>\n<td width=\"397\">\n3-in-1 Wireless Pocket Router\n</td>\n</tr>\n<tr>\n<td width=\"104\">\nZyXEL\n</td>\n<td width=\"158\">\nX-550\n</td>\n<td width=\"397\">\nXtrememimo 802.11G MIMO Wireless\nBroadband Router\n</td>\n</tr>\n</tbody>\n</table>","id":235239627,"section_id":360000911893,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235239627-Device-Compatibility-Requirements-For-SleepIQ-Technology-","title":"Device Compatibility Requirements For SleepIQ® Technology "},{"body":"A Wi-Fi connection is required to set up SleepIQ Technology and get the full benefits of your bed. \nThis article outlines the types of networks that are not compatible with SleepIQ Technology. Read our article on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Requirements\">Device Requirements for SleepIQ Technology</a> for full details on mobile device, Wi-Fi and router compatibility requirements. \n \n<h2>Mobile hotspots</h2>\n<ul>\n<li>You may be able to connect your bed to a mobile hotspot, but we don’t recommend it. Using a mobile hotspot can result in interrupted connections and inaccurate sleep data. SleepIQ Technology works best with a 24/7 internet connection. </li>\n</ul>\n<h2>Guest networks and open networks</h2>\n<ul>\n<li>SleepIQ Technology cannot connect to an open network. A Wi-Fi password is required to connect your bed to Wi-Fi. </li>\n</ul>\n<h2>5.0 GHz Wi-Fi networks</h2>\n<ul>\n<li>\nSleepIQ Technology requires a 2.4 GHz setting to connect to your home WiFi network. 5.0 GHz networks are not supported and will not connect to SleepIQ Technology. Most newer routers broadcast both settings, but the only way to be sure of your network setting is to check with your internet service provider. \n</li>\n</ul>\n<h2>Captive portal networks</h2>\n<ul>\n<li>Captive portal networks require you to sign in on a web page before connecting a device to the internet. This type of network is common in coffee shops and hotels. SleepIQ Technology is not able to connect to a captive portal network. </li>\n</ul>\n<h2>Hidden Networks </h2>\n<ul>\n<li>A hidden network is one that the owner has chosen to hide from devices scanning for an available Wi-Fi network. The SleepIQ app has the option to add a hidden Wi-Fi network during setup. This works for a 2.4 GHz hidden network. SleepIQ Technology will not detect or connect to a 5.0 GHz network, even if it is not a hidden network. Adding a 5.0 GHz network as a hidden network is not a work around. </li>\n</ul>\n ","id":360009046333,"section_id":360000911893,"label_names":["network","wifi","Wi-Fi","compatibility"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology","title":"Wi-Fi Networks That Are Not Compatible With SleepIQ® Technology"},{"body":"<h2>Overview</h2>\n<ul>\n<li>Your bed is ready to pair to WiFi once fully assembled.</li>\n<li>It will take about 10-20 minutes to pair your SleepIQ® system.</li>\n<li>You'll need\n<ul>\n<li>An Apple or Android device with the latest operating system.</li>\n<li>A registered SleepIQ account.</li>\n<li>The SleepIQ app from the App Store or Google Play.</li>\n<li>Your WiFi network name and password.</li>\n</ul>\n</li>\n</ul>\n<div class=\"bump-down\">\n<h2 class=\"col-xs-12\">Steps</h2>\n<ol>\n<li class=\"col-xs-12\">\nTurn on Bluetooth in your device settings.\n</li>\n<li class=\"col-xs-12\">\nEnsure your pump is connected to your bed and your bed is plugged into a power source.\n</li>\n<li class=\"col-xs-12\">\nLog into the SleepIQ app with the email and password you previously set up during account registration.\n</li>\n<li class=\"col-xs-12\">\nSelect Bed (bottom middle of screen).\n</li>\n<li class=\"col-xs-12\">\nChoose Pair My Bed.\n<ul>\n<li>\nIf you're not seeing pair my bed, open bed settings (the gear at the top right of the screen).\n</li>\n<li>\nChoose New Bed Parts to start bed pairing. You'll be able to connect your bed to WiFi if your bed hasn't been connected to WiFi yet or you recently installed a replacement Firmness Control® system.\n</li>\n</ul>\n</li>\n<li class=\"col-xs-12\">\nWhen prompted, select your WiFi network and enter your WiFi password. Password are case sensitive. If you don't see your network listed, make sure your router is within range of your bed and your internet service is connected.\n</li>\n<li class=\"col-xs-12\">\nStay next to your bed until pairing is complete.\n<ul>\n<li class=\"col-xs-12\">\nIf you have trouble, check out <a style=\"background-color: #ffffff;\" href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009067613\" target=\"_blank\" rel=\"noopener\">Trouble Connecting to WiFi</a> or contact us at 888-484-9263.\n</li>\n</ul>\n</li>\n</ol>\n<h3 class=\"col-xs-12\">Related Articles</h3>\n<div class=\"col-xs-12\"><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-Device-Compatibility-Requirements-For-SleepIQ-Technology-\" target=\"_self\">Device Compatibility Requirements </a></div>\n<div class=\"col-xs-12 wysiwyg-text-align-left\"><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507-Register-Your-SleepIQ-Account\" target=\"_self\">Register Your SleepIQ Account</a></div>\n<div class=\"col-xs-12 wysiwyg-text-align-left\"><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360026247754-USB-Pairing-Guide\" target=\"_self\">USB Pairing Guide</a></div>\n</div>","id":360000163334,"section_id":360000911893,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360000163334-SleepIQ-App-Bed-Pairing-Guide","title":"SleepIQ App Bed Pairing Guide"},{"body":"<h2>Overview</h2>\n<ul>\n<li>\nSleepIQ® app pairing requires a mobile device that is compatible with your SleepIQ® system. Follow USB pairing to get your bed online if you don't have a compatible smart phone or tablet.\n</li>\n<li>\nYou'll need access to a laptop or desktop computer and a blank USB stick. \n</li>\n</ul>\n<h3>Part 1: Download file to USB stick</h3>\n<img src=\"https://www.sleepnumber.com/assets/img/support/zd/SIQ40WebDownloadConfigFile.jpg\" alt=\"\" width=\"449\" height=\"338\">\n<ol>\n<li>Log into your SleepIQ account at <a href=\"https://sleepiq.sleepnumber.com/#/login\" target=\"_blank\" rel=\"noopener\">sleepiq.sleepnumber.com</a>.</li>\n<li>Select settings, top right right, gear icon.</li>\n<li>Select Home Network. \n</li>\n<li>Remove any old WiFi network(s).</li>\n<li>Click Add WiFi Network.</li>\n<li>Type in your WiFi network name and password. Network credentials are case senstive. Click Save.</li>\n<li>Click How to setup your bed.</li>\n<li>Click Download Config File. Click Accept if you get a popup message asking if you want to download the file.</li>\n<li>Insert the USB stick into the computer.</li>\n<li>Remove any files saved to your USB drive. The pump won't be able to download your WiFi network credentials if there are other files saved to the USB drive. </li>\n<li>Transfer the bam-init.conf file from the downloads folder to the USB drive. Do not rename file.</li>\n</ol>\n<h3>Part 2: Connect to WiFi</h3>\n<img src=\"https://www.sleepnumber.com/assets/img/support/zd/SIQFCS.png\" alt=\"\" width=\"449\" height=\"338\"><img src=\"https://www.sleepnumber.com/assets/img/support/zd/360E1MattressOnlyPowerConnection.png\" alt=\"\" width=\"449\" height=\"338\">\n<ol>\n<li>Unplug your base or pump.</li>\n<li>Insert the USB drive into the pump USB port, located on front or side of pump, same side as power cord. </li>\n<li>Plug base or pump back in. </li>\n<li>Remove USB stick after all 5 LED lights stop flashing and blinking.</li>\n<li>If the third LED (WiFi light) is still blinking after 10 minutes, there may have been a typo when entering the network credentials. If the fourth LED is still blinking after 10 minutes check your internet to make sure it is connected.</li>\n</ol>\n<h2>Releated Articles</h2>\n<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-Device-Compatibility-Requirements-For-SleepIQ-Technology-\" target=\"_self\">Device Compatibility Requierments for SleepIQ Technology</a>\n<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009067613-Trouble-Connecting-To-Wi-Fi\" target=\"_self\">Trouble Connecting to WiFi</a>\n \n ","id":360026247754,"section_id":360000911893,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360026247754-USB-Pairing-Guide","title":"USB Pairing Guide"},{"body":" \nMake sure you are near your bed and Bluetooth is turned on in your device settings.\nMake sure your bed is plugged into a working outlet not controlled by a switch.\nIf the SleepIQ app can't find your WiFi network test connecting to WiFi on another device, such as a laptop or smart tv. We recommend opening a web page or streaming video to make sure your internet service is working. Your router could be unplugged or your internet service could be temporarily disconnected. You can try unplugging and plugging in your router to reboot.\nBe careful of typos when entering your WiFi password. WiFi passwords are case sensitive. Watch out if your password contains the letter O, number 0, lowercase L or uppercase i.\nIf you're still having trouble, we recommend contacting your internet service provider to check your router settings and internet signal.\n<ul>\n<li>Your router needs to be set to 2.4 gHZ to work with SleepIQ® technology. If the app can't find your WiFi network it may be set to 5.0 gHZ or your router may be too far away from your bed. </li>\n<li>If your router is in a basement or not broadcasting a strong signal, you may want to talk to your internet service provider about ways to improve the signal strength in your bedroom, such as a range extender. </li>\n<li>If your router is older than 5 years old, you may want to consider upgrading to a newer router.</li>\n<li>Read our full list of:\n<ul>\n<li><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Compatibility-Requirements\">SleepIQ Technology Compatibility Requirements</a></li>\n<li><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology\">Wi-Fi networks that aren’t compatible with SleepIQ Technology</a></li>\n</ul>\n</li>\n</ul>\n ","id":360009067613,"section_id":360000911893,"label_names":["wifi","compatibility"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360009067613-Trouble-Connecting-To-Wi-Fi","title":"Trouble Connecting To Wi-Fi"},{"body":"<h2> </h2>\n<h2>There could be a few reasons your bed is offline. </h2>\nYour bed could be unplugged or there may have been a recent power outage. Usually your bed will reconnect to power on its own after power is restored. If not, unplug your bed, wait 20 seconds, and plug back in. Give your bed 1-2 minutes to reboot. Close and reopen the app. \nIf that doesn't work, use the SleepIQ app to reconnect your bed to WiFi. Make sure you are near your bed and you know your WiFi network name and password. Open the app, select Bed, open the settings gear icon, top right, select \"Did you get a new router?\" to update your WiFi network information. \n<h2>Other things to check:</h2>\nIs your internet service down? Using WiFi on another device is a good way to test this. Sometimes unplugging and plugging in your router helps your WiFi controlled devices reconnect. \nIf you recently installed a replacement Firmness Control system check out <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360000163334-How-To-Connect-Your-Bed-To-Wi-Fi-\" target=\"_blank\" rel=\"noopener\">How To Connect Your Bed to WiFi</a>.\nIf you recently changed your internet service provider, got a new router or changed your WiFi password, use the SleepIQ app to reconnect your bed to WiFi. Make sure you are near your bed and you know your WiFi network name and password. Open the SleepIQ app, select Bed, open the settings gear icon (top right), select \"Did you get a new router?\" to update your WiFi network information. \nThe app will scan for your WiFi network. If the app doesn't find your network try to re-scan. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009067613-Things-to-Check-If-Your-SleepIQ-Pump-Won-t-Connect-To-Wi-Fi\" target=\"_blank\" rel=\"noopener\">Trouble Connecting to WiFi</a> if you get stuck. ","id":235812407,"section_id":360000911893,"label_names":["network","connect","wifi","offline","online"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235812407-Get-Your-Bed-Back-Online-","title":"Get Your Bed Back Online "}],"categoryId":204218648,"id":360000911893,"name":"Set Up","snUrl":"/support/sections/360000911893-Set-Up"},{"articles":[{"body":"<h3>What is SleepIQ Technology?</h3>\nSleepIQ Technology is part of your bed. It uses sensors in your bed to track your sleep and connects to the SleepIQ app, so you can view your daily score, track your activities, control your bed and manage your SleepIQ account. Learn more about <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115005308647-What-is-Sleep-IQ-technology-\" target=\"_self\">SleepIQ technology</a> and how it can improve your sleep.\n<h3>What is a SleepIQ score?</h3>\nYour daily SleepIQ score is based on the quality and quantity of your sleep. The score ranges from 10-100. 100 is the highest score you can get, but anything between 70-100 is considered really great. Read more about <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score\" target=\"_self\">Understanding Your SleepIQ Score</a>.\n<h3>What is a good heart rate? What is a good breathing rate?</h3>\nHeart and breath rate recorded by SleepIQ are averaged and are not recorded in real time for diagnostic purposes. Averages help you track consistency and recognize changes. Keep in mind, average heart rate and breath rate can be impacted by cardiovascular conditioning, daily stress, alcohol use, age, weight and overall health. For example, runners tend to have a lower resting heart rate than other people their age. Have a talk with your physician if you are concerned about changes in your biometrics or why your biometrics are different than your sleep partner.\n<h3>Why isn’t my sleep data recording? </h3>\nThere are a few possible contributors for why your sleep data isn’t recording. Your bed may be offline, you may have Privacy turned on in the Bed tab, you may need to set up your sleeper profile or edit your side of the bed. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360022927173-No-Sleep-Data-Recorded\" target=\"_self\">No Sleep Data Recorded</a>.\n<h3>Does the SleepIQ app work with Alexa?</h3>\nAmazon’s Alexa and Google Home are not able to control your SleepIQ bed. The SleepIQ app does not connect with either of these devices. See list of <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239727-Connect-your-apps-and-smart-devices\">apps and devices the SleepIQ app can connect with</a>.\n<h3>Will my phone or tablet work with the SleepIQ app?</h3>\nThe SleepIQ app is available for iOS and Android phones and tablets.\nSee <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Compatibility-Requirements\">Device Compatibility Requirements for SleepIQ Technology</a>. \n<h3>Do I need WiFi to set up my bed?</h3>\nYour bed needs to connect to WiFi to record your SleepIQ score. If your bed isn't connected to WiFi, you can still control your bed with the SleepIQ app. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/234966088-Control-Your-Bed\" target=\"_blank\" rel=\"noopener\">Control Your Bed</a> for more information. \n<h3>What happens if the power goes out? Will I lose my data?</h3>\nYour bed requires power and a connection to WiFi to record your sleep data. Outages longer than a couple hours may result in no score recorded last night or inaccurate recording during the outage. \nAfter your power is restored, your SleepIQ system will automatically power on and reconnect to WiFi. If you notice that you are not getting a SleepIQ score after your power is restored, we recommend checking your router and unplugging and plugging in your bed to get your bed back online. \n<h3>Can I edit my sleep session?</h3>\nThe SleepIQ app allows you to edit or remove a sleep session for up to a week after the sleep session was recorded. You can restore your sleep session if you change your mind. After 7 days you can no longer edit, remove or restore your sleep session. Editing allows you to remove time in bed. It does not allow you to add time in bed. \n<h3>How long can I view my sleep data?</h3>\nYou can view your daily score for a rolling 90 days. Data older than 90 days is stored as weekly, monthly and yearly averages. To see your sleep history, open the SleepIQ app, select Sleep, tap the calendar icon on the top right.\nYou will see a calendar view with scores for each day. More than one score means you had more than one sleep session. An X means no score was recorded that day. Maybe you were out of town, had Privacy turned on, or your bed was offline. Scores are color coded, so you can easily spot your lowest and highest scores. Select week, month or year to see helpful summaries of your average score, best score and average time in bed for each time period. \n<h3>Can I turn data recording off?</h3>\nYes, you can turn data recording off at any time with the SleepIQ app or Sleep Number® remote. \nWith your app: Select Bed; scroll down to Privacy. When Privacy Mode is on, no data will be recorded for either side of the bed. \nWith your remote: Press and hold the enter button until asked if you’d like to turn SleepIQ off, approximately 2-4 seconds. When SleepIQ is turned off, no data will be recorded for either side of the bed. Follow the same steps to turn SleepIQ back on. \n<h3>Is my data kept private? </h3>\nYes, your SleepIQ data is confidential to you and your sleep partner. See the <a href=\"https://www.sleepnumber.com/sleepiq-end-user-agreement\">SleepIQ End User Agreement</a> for detailed information. This is the agreement you accept when you register your SleepIQ account. \n ","id":115000213054,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000213054-SleepIQ-Technology-Common-Questions","title":"SleepIQ® Technology Common Questions"},{"body":"<h2>What is SleepIQ® technology?</h2>\nSleepIQ technology is a sleep wellness device you don’t have to wear and never need to charge. It uses sensors in your bed to track your sleep, so all you need to do is sleep. Your bed connects to the SleepIQ app, so you can view your sleep data, track your activities, control your bed and manage your SleepIQ account.\n<h2>What to Expect When You Use SleepIQ® Technology</h2>\n<ol>\n<li>After your first night</li>\n</ol>\nWhen your bed arrives, it gets paired to WiFi by our delivery technicians or the SleepIQ app. You’ll get a SleepIQ score the morning after your very first night—and every morning after. Check out our article on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score\" target=\"_blank\" rel=\"noopener\">Understanding Your SleepIQ Score</a> to learn more.\n<ol start=\"2\">\n<li>Getting to know you</li>\n</ol>\nAfter you get to know each other for a while, SleepIQ will learn your trends and habits and know what an average night of sleep looks like for you. From this information, SleepIQ will offer individualized tips and recommendations about how to improve your quality of sleep.\nAs SleepIQ technology learns your sleep routines, it will give you suggestions, like your ideal bedtime and wake up time, to help you learn how to get your best possible sleep.\n<ol start=\"3\">\n<li>Each month</li>\n</ol>\nEach month you will receive an email with your monthly SleepIQ report highlighting how you slept plus articles, videos and the latest research for improving your sleep quality.\n<ol start=\"4\">\n<li>Over time</li>\n</ol>\nThe more you personalize your activities and wellness profile, the more insights you'll experience. \n<h2>How does SleepIQ® technology help me improve my sleep?</h2>\nResearch shows tracking your sleep brings awareness to the little choices and habits you make each day that impact the quality of your sleep. Awareness is what sparks those aha, I know what I need to do, gut feeling moments of intuition and inspiration that lead to lasting change. This same principle is true with food and fitness tracking. If you want to improve something, the first step is being aware of your current state.\nOnce you start using the SleepIQ app, you’ll be surprised how quickly you start discovering insights that help you focus on opportunities to optimize the quality of your sleep. If you want to immerse yourself even more, subscribe to our blog, <a href=\"https://blog.sleepnumber.com/%20%20%C2%A0\" target=\"_blank\" rel=\"noopener\">Hello. Good Night.</a>, for more tips and stories to inspire you on your journey. \nWant to improve your sleep even more? Join the nation; take the <a href=\"https://mysleep30.com/challenge/\" target=\"_blank\" rel=\"noopener\">Sleep30 challenge by Sleep Number!</a>\n ","id":115005308647,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115005308647-What-is-Sleep-IQ-technology-","title":"What is Sleep IQ® technology?"},{"body":"The SleepIQ app gives you a daily sleep score based on the quality and quantity of your sleep.\n<h3>What’s a good score?</h3>\nThe score range is 10-100. We consider scores between 60-85 to be pretty great. Scores over 85 are extraordinary. Anything under 60 might mean your sleep needs a little attention. That said, when it comes to sleep, everyone is remarkably unique. Your score should always be interpreted by how you feel. If you’re feeling refreshed in the morning and have energy for your day, you’re probably at a good score for you.\n<h3>What affects your SleepIQ score?</h3>\nSleepIQ uses time in bed, movement, bed exits, heart rate and breaths to calculate daily score. SleepIQ uses your averages to help you understand what’s good for you.\nYour Sleep: The more restful your sleep, the higher your score. Restful sleep is green. Restless sleep is orange. Bed exits are red. Time to fall asleep is gray. \nYour Biometrics: The more stable your heart rate and breaths, the higher your score. Daily biometrics that are higher or lower than your personal average can contribute to a lower score.\nYour Goal: The closer you are to your goal, the higher your score. That means sleeping more or less than your sleep goal can result in a lower score.\nIf you need to, you can adjust your sleep goal with the SleepIQ app. Open the Sleep tab, scroll down to My Sleep Goal, tap View Details, tap Adjust My Sleep Goal. Make sure to save your changes! You can always increase after you're consistently hitting your goal. \nYour Averages: Your averages make your daily score more meaningful, because they give you a personalized point of comparison. After a couple weeks of sleeping in your bed, you’ll be well on your way to knowing your average score. A higher-than-average score indicates you’re sleeping well; a lower-than-average score indicates you could be sleeping better.\n<h3>Improving Your Score</h3>\nWe know understanding your score is important to you, because you care about improving your score, and that's why improving your sleep is our favorite topic too! We could chat for hours...but, if we could only give one tip, it would be…Routines. \nWe’ve noticed sleepers with the highest scores tend to have the most consistent routines. They go to bed and wake up at the same time every day. Consistent routines are a byproduct of healthy commitments you make and keep. The SleepIQ app can help you start a new routine. See our article on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines\" target=\"_blank\" rel=\"noopener\">Using Routines</a>. \nWant to geek out with us and improve your sleep even more? Join the <a href=\"https://mysleep30.com/challenge/\" target=\"_blank\" rel=\"noopener\">Sleep30 challenge by Sleep Number®.</a> Your Sleep Number bed is magic, but your bed can’t do all the work after all.\n \n \n \n ","id":230552307,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score","title":"Understanding your SleepIQ® score"},{"body":"There are a few reasons your data may not be recording.\n<h3>Do you have Privacy mode turned on in the SleepIQ app?</h3>\nOpen the SleepIQ app. Select bed. Scroll down to Privacy Mode. When privacy mode is turned on, your bed will not record sleep data for either side. Turn Privacy Mode off to start recording data again.\n<h3>Do you have SleepIQ turned off in your remote?</h3>\nIf you use a remote to control your bed, press and hold the enter button until a message pops up. The remote will ask if you want to turn SleepIQ on or off. When SleepIQ is turned off, your bed will not record sleep data for either side. \n<h3>Is your bed unplugged or offline?</h3>\nYour bed needs to be online to get sleep data. Unplug your bed, wait 20 seconds and plug back in. Close the SleepIQ app and check again in 5-10 min. Choose Bed. Open the settings gear in the top right. If your bed is still offline, check out our article on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Get-Your-Bed-Back-Online-\" target=\"_blank\" rel=\"noopener\">How To Get Your Bed Back Online</a>. \n<h3>Do you have a sleeper profile set up?</h3>\nYou need to a sleeper profile to get sleep data. Open the SleepIQ app. Choose Profile. Tap the edit account settings icon (top right) to open account settings. Open My Sleep Number Beds. Select your bed. Make sure you have a sleeper profile set up and you are assigned to the correct side of the bed. If needed, <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717414-Edit-Profile\" target=\"_blank\" rel=\"noopener\">edit your bed sides</a> or <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717194-Add-Sleeper-Profiles\" target=\"_blank\" rel=\"noopener\">add a new sleeper</a>. \n<h3>Did you sleep in your bed last night?</h3>\nIf your partner wasn't in bed last night and you slept on their side of the bed or the middle of the bed, that could explain why your data wasn't recorded last night. Sometimes the SleepIQ system doesn't detect you in bed if your FlexFit base was raised when you got in bed. This could be intermittent. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239647-Tips-for-getting-accurate-data\" target=\"_blank\" rel=\"noopener\">Tips For Getting Accurate Data</a> for more information. ","id":360022927173,"section_id":360001618254,"label_names":["sleep data","missing data","no score"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360022927173-No-Sleep-Data-Recorded","title":"No Sleep Data Recorded"},{"body":"Responsive Air™ technology is included with all Sleep Number 360® smart mattresses. Responsive Air™ means your bed adjusts to you, so you don’t have to think about it. \n<h3>How Responsive Air™ Works</h3>\nSleepIQ® technology monitors the air pressure in your bed throughout the night to maintain your Sleep Number® setting while you sleep. Responsive Air will make small adjustments as needed to keep you comfortable from the time you crawl in bed to the time you wake up. \n<h3>Turning Responsive Air™ On and Off</h3>\nWhen your bed is delivered, Responsive Air is turned off by default. Your bed needs to be online to turn Responsive Air on or off. Open the SleepIQ app, choose Bed, scroll down to Responsive Air, open Responsive Air to turn on or off. Make sure to check your sleep partner's side of the bed. Responsive Air can be controlled independently for each side. Responsive Air can only be turned on or off with the SleepIQ app. \nLearn how to <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/230551727-How-to-find-your-Sleep-Number-setting\">find your Sleep Number® setting.</a>\n<h3>How Often Responsive Air™ Adjusts</h3>\nResponsive Air adjusts when you first get in bed, while you sleep, and after both sleepers get out of bed for the day. If both sleepers have Responsive Air turned on, SleepIQ® technology will adjust one side of the bed at a time. Read <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/115000114274-Troubleshooting-Responsive-Air-\" target=\"_self\">Troubleshooting Responsive Air</a> if you aren't sure if it's working as designed. \n<ul>\n<li>When you get in bed: Responsive Air will automatically soften your mattress in response to the pressure of your body weight. Each sleeper will have their first adjustment within 10 minutes of laying down.</li>\n<li>While you sleep: Temperature changes, weather changes, change of sleep position can all impact the air pressure in your bed. Throughout the night, Responsive Air will check the pressure of each side of the bed, and automatically let air in or or out to maintain your Sleep Number setting. </li>\n<li>When you wake up: Responsive Air will make one last adjustment about 15 minutes after both sleepers are out of the bed for the day. </li>\n</ul>\nResponsive Air responds to the pressure and weight on the bed. If your bed ever feels flat or too soft there may have been extra weight or pressure when Responsive Air made an adjustment. Two people laying on the same side of the bed, kneeling or kids jumping on the bed at the time Responsive Air makes an adjustment can all impact the air pressure of the bed. If you notice this, you can wait for Responsive Air to make another adjustment or use the SleepIQ app or remote to increase the firmness of your mattress. \n \n ","id":115000111913,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000111913-What-is-Responsive-Air-Technology-","title":"What is Responsive Air™ Technology?"}],"categoryId":204218648,"id":360001618254,"name":"FAQs","snUrl":"/support/sections/360001618254-FAQs"},{"articles":[{"body":"Applies to: SleepIQ® App Bed Control, for help with your remote, check out our <a href=\"https://www.sleepnumber.com/support/categories/204141508\" target=\"_blank\" rel=\"noopener\">remote troubleshooting articles.</a>\n<h2>Overview</h2>\n<ul>\n<li>The SleepIQ app uses WiFi or Bluetooth to connect to your bed. The app can control your Sleep Number setting, FlexFit™ base and features. The app does not connect with DualTemp™ Layers. </li>\n<li>WiFi control works when your bed is online. You can adjust your Sleep Number setting and FlexFit base when your bed is offline, but your bed needs to be online to turn Responsive Air (included with 360 smart mattresses) on or off. </li>\n<li>Bluetooth control works when you are near your bed. Bluetooth range reaches up to 8 feet. Make sure you have Bluetooth turned on in your phone or tablet settings. You do not need to connect to your bed in your device settings. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-Device-Compatibility-Requirements-For-SleepIQ-Technology-\" target=\"_self\">Device Compatibility Requirements</a> for a full list of Bluetooth requirements.</li>\n</ul>\n<h2>Sleep Number® setting</h2>\n<ul>\n<li>Use the app to adjust your Sleep Number setting, find your ideal Sleep Number setting, and save your favorite Sleep Number setting. Check out <a href=\"https://www.sleepnumber.com/support/categories/204141528-Comfort-Care/articles/235185187-Getting-comfortable-Your-Sleep-Number-Setting\" target=\"_blank\" rel=\"noopener\">Getting Comfortable: Finding Your Sleep Number setting. </a>\n</li>\n</ul>\n<h2>FlexFit™ Base</h2>\n<ul>\n<li>Make sure you are near your base when making adjustments. Use the SleepIQ app to make micro-adjustments, go to your Favorite preset bed position or save a Favorite position. The SleepIQ app does not have a FlexFit Base timer. Sleep Number remotes have a FlexFit Base timer. </li>\n</ul>\n<h2>Saving your Favorite FlexFit Base Position</h2>\n<ul>\n<li>Adjust the bed to your favorite position. Tap Save as Favorite. </li>\n<li>Sleep Number 360® Smart FlexFit™ Base owners: Once you’ve set your favorite FlexFit position, you can use the Sleep Number button on the side of your bed to easily adjust to Flat or your Favorite.</li>\n<li>FlexTop and Split sizes allow each sleep partner to save their own Favorite settings. FlexTop sizes adjust the right and left head independently and the foot together. Split sizes adjust the right and left head and foot independently. </li>\n</ul>\n<table>\n<tbody>\n<tr>\n<td width=\"213\">\nSize\n</td>\n<td width=\"213\">\nFavorite\n</td>\n<td width=\"213\">\nFlat\n</td>\n</tr>\n<tr>\n<td width=\"213\">\nFlexTop® King\n</td>\n<td width=\"213\">\nFavorite adjusts both sides together if the foot is included. Head only Favorite adjusts the selected side. \n</td>\n<td width=\"213\">\nFlat returns foot to flat and head of selected side. \n</td>\n</tr>\n<tr>\n<td width=\"213\">\nSplit King\n</td>\n<td width=\"213\">\nFavorite adjusts right and left sides independently.\n</td>\n<td width=\"213\">\nFlat adjusts right and left sides independently.\n</td>\n</tr>\n</tbody>\n</table>\n<h2>Troubleshooting Controlling Your Bed</h2>\nIf you're having problems controlling your bed with the SleepIQ app check your phone or tablet software version. Make sure your device is updated to the latest software version. Make sure the SleepIQ app is also updated to the latest version.\nTurn Bluetooth off on your partner's phone or tablet and try your device again. Your bed can only connect to one Bluetooth controlled device at a time. \nStill having trouble? Follow these troubleshooting steps. \n<ol>\n<li>Log out of the SleepIQ app.</li>\n<li>Turn off your phone or tablet.</li>\n<li>Unplug your bed for 20 seconds.</li>\n<li>Plug back in and make sure the power cord is securely connected to a working outlet not operated by a switch.</li>\n<li>Turn your phone or tablet back on.</li>\n<li>Turn Bluetooth on in your device settings.</li>\n<li>Make sure your phone or tablet is connected to WiFi or data.</li>\n<li>Log back into the SleepIQ app.</li>\n<li>Make sure you are near your bed. Try controlling your bed again. If you're still experiencing error messages, please <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_self\">contact us</a> for help fixing the problem.</li>\n</ol>\n<h2>Related Articles</h2>\n<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Get-Your-Bed-Back-Online-\" target=\"_blank\" rel=\"noopener\">My Bed is Offline</a>\n<a href=\"https://www.sleepnumber.com/support/categories/204141528-Comfort-Care/articles/235185487-Using-your-remote\" target=\"_blank\" rel=\"noopener\">Using Your Remote</a>\n<a href=\"https://www.sleepnumber.com/support/categories/204141508\" target=\"_blank\" rel=\"noopener\">Troubleshooting Your Remote</a>\n<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-Device-Compatibility-Requirements-For-SleepIQ-Technology-\" target=\"_self\">Device Compatibility Requirements</a>\n<a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/115000135514-Using-Sleep-Number-Foot-Warming\" target=\"_self\">Using Foot Warming</a>\n \n \n \n \n ","id":234966088,"section_id":360000911913,"label_names":[],"promoted":true,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/234966088-Control-Your-Bed","title":"Control Your Bed"},{"body":"Try these tips to make sure SleepIQ is capturing the most accurate sleep data and providing the best possible insights and recommendations.\n<h3>1. Baseline your bed. \n</h3>\nMake sure your bed has a proper baseline at the initial set up and after a power outage. Baselining your bed allows SleepIQ technology to take a pressure reading of the bed with no one in bed, so that SleepIQ can accurately detect when you are in bed. Give your bed two weeks to improve data recording. Avoid baselining your bed too often. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360019092813-Baseline-Your-Bed\" target=\"_blank\" rel=\"noopener\">Baseline Your Bed</a> for instructions. \n<h3>2. Verify your bed time zone.</h3>\nYou can check and edit the bed's time zone with the SleepIQ app. An accurate time zone is important for recording the correct in and out of bed times. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717414-Edit-Profile\" target=\"_blank\" rel=\"noopener\">Edit Profile</a> for steps to edit your bed's time zone. \n<h3>Good to know:</h3>\nAdjusting your Sleep Number setting immediately after getting out of bed can interfere with accuracy while SleepIQ is finalizing your SleepIQ score. If you like to inflate your bed to 100 in the morning, we recommend waiting 20 minutes after you get out of bed.\nYour SleepIQ system can record multiple sleep sessions. If you take short naps during the day you may notice a really low score for those sleep sessions. The score that matters most is your main sleep session. The dates at the top of the Sleep screen will tell you what sleep session you are looking at. Scroll through the dates to make sure you're looking at the correct sleep session. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score\" target=\"_self\">Understanding Your SleepIQ Score</a> to learn more about what affects your score. \nSee your sleep partner's data instead of your own. Check out our View My Sleep Data for some helpful tips. ","id":235239647,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235239647-Tips-for-getting-accurate-data","title":"Tips for getting accurate data"},{"body":"Following a bedtime routine is a great way to get more consistent, restful sleep. Once you add a routine you'll get bed time reminders. If your bed has foot warming, your bed will have your foot warmer ready when you get in bed.\n<img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000409413/Waking_Up_Happy_Image.jpg\" alt=\"Waking_Up_Happy_Image.jpg\" width=\"719\" height=\"542\">\n<h3>Overview</h3>\n \n<ul>\n<li>You can add up to one routine per day. Set the time you want to go to bed and set a bedtime reminder.</li>\n<li>You need your own login to add a routine. Only the sleeper logged into the SleepIQ app will see the option to add a routine. </li>\n</ul>\n<h3>Steps</h3>\n<ol>\n<li>Log into the SleepIQ® app with your own login credentials. If you don't have your own login, you can easily add one. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717674-How-To-Set-Up-An-Account-For-A-Sleeper\" target=\"_blank\" rel=\"noopener\">How To Create a Login For Another User.</a> </li>\n<li>Select Bed.</li>\n<li>Scroll down to select View Routines.</li>\n<li>Tap the button on the bottom of the screen to add a new routine or tap an existing routine to make edits.\n<ul>\n<li>You can turn your existing routine on or off.</li>\n<li>Turn bedtime reminders on or off.</li>\n<li>If you have foot warming, set foot warming to stay off or turn on 30 minutes before bed.</li>\n<li>Make sure to choose Set to save your changes or use cancel to exit without saving your changes.</li>\n</ul>\n</li>\n<li>Check your phone or tablet settings to allow the SleepIQ app to send notifications.</li>\n</ol>\n<h3>Good To Know</h3>\n<ul>\n<li>Getting in bed before your set bedtime will pause your routine for that day. </li>\n<li>Foot warming is a feature of the Sleep Number 360® smart FlexFit™ 3 adjustable base. </li>\n<li>Your bed needs to be online to add, edit or remove a routine. </li>\n</ul>\nCheck out <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/360007813253-My-Routine-Didn-t-Work\">Problem With Routines</a> for help with a routine you've already set up. \n<h2> </h2>\n \n ","id":115000114414,"section_id":360000911913,"label_names":["routines","routine"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines","title":"Using Routines"},{"body":"<h2>Things To Know</h2>\n<ul>\n<li>If you are already in bed when your routine is scheduled to start your routine will be paused for that day. You won't get bedtime notifications and your foot warming will not turn on automatically.</li>\n<li>When you have foot warming set to turn on with your routine, foot warming will turn on 30 minutes before your scheduled bed time. Foot warming will turn off when you get in bed. Your bed needs to be online for routines to work as designed. </li>\n</ul>\n<h2>Things to Check</h2>\n<ul>\n<li>View Your Routines to make sure the status is on and Bedtime reminders are on. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines\" target=\"_blank\" rel=\"noopener\">Using Routines</a> for steps to view or edit your routines. </li>\n<li>If you are not seeing View Routines in the SleepIQ app you are logged in as a different sleeper. Only the sleeper logged in can view or add routines. </li>\n<li>Check your phone or tablet settings. Scroll down to the SleepIQ app. Make sure your device is set to allow notifications from the SleepIQ app. </li>\n<li>Make sure your bed is online. Open the SleepIQ app. Select Bed. Open the settings gear, top right. If your bed is offline see steps to <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Get-Your-Bed-Back-Online-\" target=\"_blank\" rel=\"noopener\">Get Your Bed Back Online</a>. </li>\n</ul>\n<h1> </h1>","id":360007813253,"section_id":360000911913,"label_names":["Routine","Add Routine"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007813253-Problem-With-Routines","title":"Problem With Routines"},{"body":"Connect your Fitbit or MapMyRun to share data from your workouts and fitness activities with your SleepIQ account. View and log activities in your daily sleep data. \nConnect your SleepIQ account with Apple Health to share sleep session start and end times with Apple Health. \nSleepIQ is not able to connect with Nest Learning Thermostat™, Amazon Alexa or Google Home. A username and password for the third-party app or device is required to connect your app. \n<h3>How to Connect</h3>\n<ol>\n<li>Log in to the SleepIQ app.\n<ul>\n<li>Only the sleeper logged in can connect their wellness apps. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717674-Create-Login-for-Another-User\" target=\"_self\">Create Login For Another User</a> if your sleep partner doesn't have their own account. </li>\n</ul>\n</li>\n<li>Select Profile, bottom right.</li>\n<li>Scroll down to Connect Your Apps, select View Details. </li>\n<li>Select the app you would like to connect.</li>\n<li>Connect to the third-party app. If prompted to log in, with the credentials for the app you are connecting to. These are not your SleepIQ email address and password. </li>\n<li>Grant any permission the third-party consumer wants to share information with SleepIQ technology.</li>\n</ol>\nOnce you are connected you can view data from MapMyFitness and Fitbit in your Sleep Activity Tracking. Go to Apple Health Kit to see your sleep data from SleepIQ Technology. If you are not seeing your data check with your other app provider to make sure your app is allowing data to be shared with the SleepIQ app.\nApple is a registered trademark of Apple Inc.; Fitbit is a registered trademark and service mark of Fitbit, Inc.; MapMyRun is a trademark of Under Armour, Inc.","id":235239727,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235239727-Connect-your-apps-and-smart-devices","title":"Connect your apps and smart devices"},{"body":"<h2>What is Baselining?</h2>\nA baseline is the air pressure reading of the mattress when the bed is empty. This allows your SleepIQ system to detect when you get in and out of bed, and is important for recording accurate SleepIQ data.\n<h2>Before Baselining</h2>\n<ul>\n<li>If you have an adjustable base set the bed position to Flat.</li>\n<li>Each sleeper should set their Sleep Number® Setting on their side of the bed.</li>\n<li>Make sure there aren’t people, pets, or heavy objects on the bed. Bedding is ok.</li>\n</ul>\n<h2>Baseline through the SleepIQ App</h2>\n<ol>\n<li>Log in to the SleepIQ app.</li>\n<li>Select Bed.</li>\n<li>Open the settings gear icon (top right).</li>\n<li>Choose \"Need to baseline your bed?\"</li>\n</ol>\n<h2>Baseline through the SleepIQ Website</h2>\n<ol>\n<li>Log into your SleepIQ account at <a href=\"sleepiq.sleepnumber.com\" target=\"_self\">sleepiq.sleepnumber.com</a>.</li>\n<li>Click Bed Control (top right).</li>\n<li>Click your bed’s name.</li>\n<li>Under Troubleshooting, click Baseline Bed. </li>\n<li>Click yes when prompted. If you can't see the option to click yes, scroll further down the page, try zooming out, or use a different internet browser.</li>\n</ol>\n<h2>Baseline through the Remote</h2>\n<ol>\n<li>Go to the Home menu.</li>\n<li>Select System.</li>\n<li>Select Settings.</li>\n<li>Select Reset Preferences.</li>\n<li>Select Reset SleepIQ or Baseline SleepIQ. (Language varies by remote version.)</li>\n<li>Follow the prompts in the remote until resetting the Firmness Control™ system is complete. </li>\n</ol>","id":360019092813,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360019092813-Baseline-Your-Bed","title":"Baseline Your Bed"}],"categoryId":204218648,"id":360000911913,"name":"Using the SleepIQ® App","snUrl":"/support/sections/360000911913-Using-the-SleepIQ-App"},{"articles":[{"body":"All you have to do is open the SleepIQ® app to see last night's SleepIQ® score. Here are some helpful tips to make viewing your data easier. \n<h2>Seeing your sleep partner’s data instead of your own?</h2>\nWe recommend resetting the default sleeper for your mobile device.\n<ol>\n<li>Choose Profile (bottom right)</li>\n<li>Open account settings (pencil icon top right)</li>\n<li>Select Default Sleeper.</li>\n<li style=\"list-style-type: none;\">\n</ol>\n<h2>Want to compare your data to your sleep partner’s data?</h2>\n<ol>\n<li>Choose Sleep.</li>\n<li>Tap the person icon, top right, to open Household Compare. You’ll see your sleep data alongside your sleep partner’s data for the date on the top of the screen.</li>\n</ol>\n<h2>Want to compare a different day?</h2>\n<ol>\n<li>Go back to Sleep.</li>\n<li>Scroll through dates or tap the calendar icon, top right, to select the date you want to compare.</li>\n<li>Exit calendar.</li>\n<li>Open Household Compare.</li>\n</ol>\n<h2>Have more than one bed?</h2>\n<ul>\n<li>We recommend editing your name in your sleeper profile to make it obvious which sleeper profile is attached to each bed.</li>\n<li>See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717414-Edit-Profile\" target=\"_self\">How to edit sleeper profile.</a>\n</li>\n</ul>","id":360025099794,"section_id":360001645033,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360025099794-View-My-Sleep-Data","title":"View My Sleep Data"},{"body":"<h2>Overview</h2>\nAdding sleeper profiles is a crucial step toward ensuring you and your sleep partner get a nightly SleepIQ score after your bed is online. Follow the steps below to add a new sleeper profile.\n<h2>Steps</h2>\n<ol>\n<li>Log into the SleepIQ App.</li>\n<li>Select Profile.</li>\n<li>Select the edit account settings icon, top right.</li>\n<li>Open My Sleep Number Beds.</li>\n<li>Choose your bed.</li>\n<li>Scroll down to add a new sleeper.\n<ul>\n<li>If this option is not highlighted or is not available, there are no open spots to add a new sleeper profile on your account. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717414-Edit-Profile\" target=\"_blank\" rel=\"noopener\">Edit Profile</a> to edit the name and information of an existing sleeper profile. </li>\n</ul>\n</li>\n</ol>\n \n<div class=\"ms-rte-layoutszone-outer\">\n \n</div>\n<div class=\"ms-rte-layoutszone-outer\">\n \n \n \n</div>","id":360007717194,"section_id":360001645033,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007717194-Add-Sleeper-Profiles","title":"Add Sleeper Profiles"},{"body":"<h2>Overview</h2>\n<ul>\n<li>Follow these steps to create a login for any sleeper on your SleepIQ® account. Having your own login lets you add routines and makes viewing your sleep data easier. </li>\n<li>The SleepIQ app allows each sleeper to have their own login credentials. InnerCircle allows one login per account. Users should register and login to InnerCircle with the email address they used when their bed was purchased. </li>\n</ul>\n<h2>Steps</h2>\n<ol>\n<li>Log into the SleepIQ app with the account owner's credentials.</li>\n<li>Select Sleep (bottom left).</li>\n<li>Select the sleeper's name from the drop-down menu. Select the sleeper you want to create a login for.</li>\n<li>Select Profile (bottom right).</li>\n<li>Open the edit account settings icon (top right).</li>\n<li>Select Email & Password.</li>\n<li>Enter their email address and password, select Save. \n<ul>\n<li>Use the eye icon to see the password. Passwords must be 8-30 characters, contain at least 1 uppercase letter, one lowercase letter, 1 number, 1 special character. </li>\n</ul>\n</li>\n<li>Have them go to their email to validate their email address before trying to login. Look for an email with the subject: SleepIQ password reset email. Open the email and select the Valid Email link to validate the email address. Now they can log in to the SleepIQ app with their own email address and password. </li>\n</ol>\n ","id":360007717674,"section_id":360001645033,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007717674-Create-Login-for-Another-User","title":"Create Login for Another User"},{"body":"<h3>Overview</h3>\n<ul>\n<li>Accurate settings are important for tracking your sleep data and calculating your SleepIQ score. </li>\n<li>Use the SleepIQ app to edit your sleeper profile, account settings or sleep goal.</li>\n<li>There is no option to delete or remove a sleeper profile. We recommend editing the existing sleeper profile. </li>\n</ul>\n<h3>Edit Sleeper Profile</h3>\n<ol>\n<li>Open the SleepIQ App.</li>\n<li>Select Sleep (bottom left).</li>\n<li>Select the sleeper name from the drop-down menu.</li>\n<li>Select Profile (bottom right).</li>\n<li>Select Answer Questions under Get Smarter Sleep.</li>\n<li>Choose the section you would like to edit.</li>\n<li>Scroll down to save your changes.</li>\n</ol>\n<h3>Edit email address and password</h3>\n<ol>\n<li>Select Sleep (bottom left).</li>\n<li>Select the sleeper name from the drop-down menu.</li>\n<li>Select Profile (bottom right).</li>\n<li>Select the edit account settings icon, top right.</li>\n<li>Select email address & password.</li>\n<li>Enter your new email address and password.</li>\n<li>Save your changes when complete.</li>\n<li>If you changed or added an email address, go to your email inbox to validate your email address. </li>\n</ol>\n<h3>Edit Bed Time Zone or Side of Bed</h3>\n<ol>\n<li>Select Profile.</li>\n<li>Select the edit account settings icon, top right.</li>\n<li>Open My Sleep Number Beds.</li>\n<li>Select your bed.</li>\n<li>Select your new time zone or adjust your side of the bed.</li>\n</ol>\n<h3>Adjust Your Sleep Goal</h3>\n<ol>\n<li>Select Sleep (bottom left).</li>\n<li>Select the sleeper name from the drop-down menu.</li>\n<li>Scroll down to My Sleep Goal, select View Details.</li>\n<li>Select Adjust My Goal.</li>\n<li>Choose a goal between 6.5-9 hours. We recommend choosing an achievable goal. Sleeping more or less than your goal can lower your SleepIQ score. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score\" target=\"_self\">Understanding My Score</a> to learn more. </li>\n</ol>","id":360007717414,"section_id":360001645033,"label_names":["Remove Sleeper","Delete Sleeper","Edit Profile"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007717414-Edit-Profile","title":"Edit Profile"},{"body":"<h2>Overview</h2>\n<ul>\n<li>If you forgot your password or would like to change it, follow these steps to reset your SleepIQ account password. </li>\n<li>Your SleepIQ account and InnerCircle account do not share the same login credentials. Follow the steps below to reset your SleepIQ account password. If you're having trouble logging into InnerCircle, please visit <a href=\"https://www.sleepnumber.com/support/categories/204141548-Orders-Account/articles/233428347-Problems-signing-in-to-InnerCircle-sleepnumber-com-account-\" target=\"_blank\" rel=\"noopener\">Problems Logging Into InnerCircle</a>. </li>\n</ul>\n<h2>Steps</h2>\n<ol>\n<li>Open the SleepIQ app.</li>\n<li>Choose Login.</li>\n<li>Choose Forgot Password.</li>\n<li>Enter the email address connected to your account. </li>\n<li>Tap Reset Password, select Send.\n<ul>\n<li>You'll see a message that an email has been sent to reset your password.</li>\n<li>You should receive the email right away. If you don't see it, check your promotions, spam or other folder. </li>\n</ul>\n</li>\n<li>Open the SleepIQ password reset email.</li>\n<li>Select the password reset link. </li>\n<li>Create a new password, select Save.\n<ul>\n<li>Passwords must contain a minimum 8 characters, max 30 characters, at least 1 uppercase, 1 lowercase, 1 number, 1 special character.</li>\n</ul>\n</li>\n<li>Go back to the SleepIQ App to log in with your new password. If unable to login, delete and re-install the app to clear your old password.</li>\n</ol>\n ","id":235763288,"section_id":360001645033,"label_names":["Log in","SleepIQ account","Forgot password","Can't Log in","Reset Password"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235763288-Reset-Your-SleepIQ-Password","title":"Reset Your SleepIQ Password"},{"body":"<ol>\n<li>Select Profile.</li>\n<li>Select edit account settings icon, top right.</li>\n<li>Scroll down to select log out. </li>\n</ol>","id":360007715334,"section_id":360001645033,"label_names":["SleepIQ account","SleepIQ App","Log out"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007715334-How-To-Log-Out-of-the-SleepIQ-App","title":"How To Log Out of the SleepIQ® App"}],"categoryId":204218648,"id":360001645033,"name":"Manage Your SleepIQ Account","snUrl":"/support/sections/360001645033-Manage-Your-SleepIQ-Account"}],"snUrl":"/support/categories/204218648-SleepIQ-App"}

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