{"body":"<p><em>These are the weight and size limits for return shipments.</em></p>\n<h3>Weight Limits</h3>\n<ul>\n<li>Up to 150 pounds or 70 kilograms</li>\n</ul>\n<h3>Size Limits</h3>\n<ul>\n<li>Up to 108 inches or 270 centimeters in length</li>\n<li>Up to 130 inches or 330 centimeters in length and girth combined<br>\n<ul>\n<li>Measure the distance around the box at the widest point to find the girth.</li>\n<li>Measure the side perpendicular to the widest point to find the length.</li>\n<li>Add the length and girth measurements to obtain the total package size.</li>\n</ul>\n</li>\n</ul>","id":360033235593,"section_id":206657968,"label_names":[],"promoted":false,"snUrl":"/support/articles/360033235593-UPS-Shipping-Weight-and-Size-Limits","title":"UPS Shipping Weight and Size Limits"}
{"description":"","id":204225387,"name":"Shipping & Delivery","sections":[{"articles":[{"body":"<h2>Overview</h2>\n<p>When you visit our store, call or chat online to order we'll schedule your delivery at the time of purchase. If you purchase your bed online you can expect an order confirmation email within 48 hours with an invitation to schedule your delivery. We are unable to guarantee requests for a specific time of day. We recommend choosing a day you or someone over the age of 18 can be home morning, afternoon or early evening. </p>\n<h2>What to expect</h2>\n<ul>\n<li class=\"wysiwyg-text-align-left\">We'll offer you the soonest date available, typically two weeks out from the date of purchase. </li>\n<li class=\"wysiwyg-text-align-left\">We'll call or text you within 48 hours of your scheduled delivery to confirm the date and notify you of your time window. </li>\n<li class=\"wysiwyg-text-align-left\">On the day of your delivery, our technician will contact you to let you know we're on the way. </li>\n<li class=\"wysiwyg-text-align-left\">If you need to change your delivery date for any reason, please give us a call at <strong><span class=\"wysiwyg-color-blue110\">1-888-411-2188<font color=\"#000000\">.</font></span></strong>\n</li>\n</ul>","id":360041196174,"section_id":206657968,"label_names":[],"promoted":false,"snUrl":"/support/categories/204225387-Shipping-Delivery/articles/360041196174-Scheduling-My-Delivery","title":"Scheduling My Delivery"},{"body":"<p>Sleep Number utilizes two primary shipping methods: Comfort Service℠ Home Delivery and UPS standard ground shipping.</p>\n<ul>\n<li>\n<strong>Comfort Service<sup>SM </sup>Home</strong> <strong>Delivery<br></strong>With Comfort Service℠ Home Delivery, you choose a date and time for our Home Delivery technicians to deliver and fully assemble your new mattress and/or base for you. Comfort Service℠ Home Delivery is available on certain products and in certain areas but may be available outside our standard delivery area for an additional charge.</li>\n<li>\n<strong>UPS Shipping<br></strong>Beds received via UPS ground shipping come with easy-to-follow assembly instructions allowing you to assemble your bed yourself. Certain beds are not available via UPS ground shipping.</li>\n</ul>\n<h2><strong><span class=\"wysiwyg-font-size-large\">Shipping Options by Product</span><br> </strong></h2>\n<p><strong>Mattresses</strong></p>\n<p>Sleep Number 360® smart beds, including integrated bases or FlexFit™ adjustable bases, are only available via Comfort Service℠ Home Delivery. Comfort Service℠ Home Delivery includes setup of your new bed and/or base and removal of your existing mattress by our Home Delivery technicians. </p>\n<p>Sleep Number® s1, s3 and r5 beds are only available via UPS ground shipping.</p>\n<p>The SleepIQ Kids® k2 bed is available via UPS ground shipping or Comfort Service℠ Home Delivery.</p>\n<p>With the exception of Sleep Number® s1 and s3 beds, delivery or shipping by either method is at your cost. Shipping and delivery costs do not include return shipping.</p>\n<p><strong>Bases</strong></p>\n<p>Sleep Number<sup>®</sup> modular bases can be shipped via UPS ground. Sleep Number 360® integrated bases and frames, and FlexFit™ adjustable bases require Comfort Service℠ Home Delivery. Shipping or delivery by either method is at your cost and does not include return shipping. (Please note that FlexFit™ adjustable bases are not returnable and are considered final sale. Please refer to the Returns & Exchanges article for further details.) Comfort Service℠ Home Delivery on adjustable bases includes set-up but does not include the removal of any existing mattress/base.</p>\n<p><strong>Bedding</strong></p>\n<p>Sleep Number<sup>®</sup> bedding (excluding DualTemp™ layer) is shipped free within the 48 contiguous states via UPS ground shipping. </p>\n<p>The DualTemp™ layer is available for delivery via UPS ground shipping or Comfort Service℠ Home Delivery; either shipping method is at your cost. This fee includes setup but does not include removal of any existing mattress/foundation.</p>\n<p><strong>Upholstered Collection</strong></p>\n<p>Sleep Number<sup>®</sup> Upholstered Collection purchases are required to be delivered via Comfort Service℠ Home Delivery at your cost. This includes setup but does not include removal of any mattress/base or other furniture. (Please note that purchases from our Upholstered Collection are not returnable and are considered final sale. Please refer to the Returns & Exchanges article for further details.)</p>","id":233427887,"section_id":206657968,"label_names":[],"promoted":false,"snUrl":"/support/categories/204225387-Shipping-Delivery/articles/233427887-Shipping-and-Delivery-Options","title":"Shipping and Delivery Options"},{"body":"<p><strong><em>Not all products are available for shipment to all geographical locations.</em></strong></p>\n<h2><span class=\"wysiwyg-underline\"><strong><span class=\"wysiwyg-font-size-large\">Shipping in the U.S.</span></strong></span></h2>\n<h3><strong>Comfort Service<sup>SM</sup> Home Delivery</strong></h3>\n<p>Comfort Service℠ Home Delivery is available in select areas. Service outside these areas may be available for an additional charge. Please chat with us online if you have questions about whether or not we deliver in your area. Comfort Service℠ Home Delivery is not available in Hawaii.</p>\n<p> </p>\n<p><strong>UPS Ground Shipping</strong></p>\n<p>Sleep Number can ship via UPS ground to all contiguous states as well as Puerto Rico and the U.S. Virgin Islands. </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-medium\"> </span></p>\n<p> </p>\n<p> </p>\n<p> </p>","id":233427987,"section_id":206657968,"label_names":[],"promoted":false,"snUrl":"/support/categories/204225387-Shipping-Delivery/articles/233427987-Where-we-ship","title":"Where we ship"},{"body":"<p><em>These are the weight and size limits for return shipments.</em></p>\n<h3>Weight Limits</h3>\n<ul>\n<li>Up to 150 pounds or 70 kilograms</li>\n</ul>\n<h3>Size Limits</h3>\n<ul>\n<li>Up to 108 inches or 270 centimeters in length</li>\n<li>Up to 130 inches or 330 centimeters in length and girth combined<br>\n<ul>\n<li>Measure the distance around the box at the widest point to find the girth.</li>\n<li>Measure the side perpendicular to the widest point to find the length.</li>\n<li>Add the length and girth measurements to obtain the total package size.</li>\n</ul>\n</li>\n</ul>","id":360033235593,"section_id":206657968,"label_names":[],"promoted":false,"snUrl":"/support/categories/204225387-Shipping-Delivery/articles/360033235593-UPS-Shipping-Weight-and-Size-Limits","title":"UPS Shipping Weight and Size Limits"}],"categoryId":204225387,"id":206657968,"name":"[all shipping and delivery]","snUrl":"/support/sections/206657968--all-shipping-and-delivery-"}],"snUrl":"/support/categories/204225387-Shipping-Delivery"}
