SUPPORT: SLEEPIQ® TECHNOLOGY
Registering your SleepIQ account is quick and easy. You will need the SleepIQ® app or access to a computer to register. Go to your device App Store or Google Play store to get the SleepIQ® app or register online at sleepiq.sleepnumber.com, to set up your account. You will need the email address you provided at the time of purchase and your order number to start registration. Your order number can be found in your confirmation email or sales receipt. Your new SleepIQ® system will require Wi-Fi to connect your bed to your account. Make sure you have your home Wi-Fi password accessible on the day of delivery or at the time of setting up your SleepIQ® system.SleepIQ® Registration Video
Make sure you have completed all registration steps, including setting up each new bed and adding sleeper profiles to each bed.
If you have already started registration, use your username and password to login to your SleepIQ Account, and pick up where you left off.
If registration is not complete, you will see a notification letting you know you have a new bed on your account. Once registration is complete, you are ready for your new bed to arrive. We recommend reviewing the SleepIQ System Requirements to makes sure your home Wi–Fi network and iOS or Android device is ready for your new bed.
Pairing your bed with the SleepIQ® app is easy. It allows you to track your sleep data and control your bed with your mobile device!SleepIQ® Pairing Video
Get the SleepIQ® app and log in to your account
Make sure you've finished SleepIQ® Registration
Fully assemble your bed, securely connect the air system hoses, and plug in your SleepIQ® Firmness Control™ system.
Turn Bluetooth on in the settings of your mobile device
Have your Wi-Fi password accessible (case sensitive)
Stand next to your bed during pairing
- Wi–Fi Connection: SleepIQ requires Wi–Fi to connect to SleepIQ Systems. You can still inflate and deflate your bed without a Wi–Fi connection. NOTE: If you have MAC Filtering set up on your Wi–Fi network, add the MAC address from the label on the SleepIQ Firmness Control system to your network.
- Wi–Fi Password: Passwords are case sensitive and must be between 8 and 64 characters. If you have an open network you will not have to enter a password to connect your SleepIQ system.
- Wi–Fi Security Setting: Make sure the security setting on your Wi–Fi network is WPA2 (recommended), WPA or WEP (not recommended).
- Router Compatibility: The SleepIQ system is a single–band device that requires a 2.4GHz frequency to connect. We recommend a single n–band 2.4GHz or a simultaneous dual–n band router. Please contact the manufacturer of your router for support in checking or setting your router broadcast signal.
If you have a dual–band router that does not broadcast 2.4GHz and 5GHz simultaneously, we recommend choosing between the following options:
- Set your router to 2.4GHz
- Add a single–band 2.4 GHz router
- Upgrade to a simultaneous dual–band router
The SleepIQ app requires a wireless Apple or Android device with the latest operating system in order to run. Older devices may not be able to run the latest iOS or Android operating system. Check with your carrier if you aren't sure if your device supports the latest operating system.
If you recently moved or changed your Wi-Fi password you'll need to update your Wi-Fi Network in the SleepIQ app. Standing next to your bed, turn Bluetooth on in the settings menu of your wireless device, login to the SleepIQ App, tap the remote icon in the top right, tap the settings gear next to your bed, and tap Update Network. Follow the steps to update your Wi-Fi network and reconnect your bed.
Begin by following the Replacement Firmness Control system Installation instructions to replace the old Firmness Control system with the new Firmness Control system. If you are only replacing the SleepIQ processor, unplug the SleepIQ Firmness Control system. Open the door on the face of the system and pull the tab to remove the old processor. Next, insert the new SleepIQ processor. Finally, plug in the SleepIQ Firmness Control system.
Log into the SleepIQ app to pair your new SleepIQ Firmness Control system or processor. Tap the Remote icon, then tap on the icon for your bed. Select the hardware you are replacing — “SIQ Pump” or “SIQ Processor” — and follow the guided process in the app to complete the installation. You will be asked to enter your Wi-Fi password to complete the pairing.
To connect with a supported app or device, navigate to the 'Device connections' tab in the menu within the SleepIQ app. Select the app or device that you would like to connect to view full setup instructions.
Using Activity Tracker allows you to track what's important to you by entering custom details about your day.
You can create unique activity tags for each sleeper. We recommend adding tags that are specific to your lifestyle. Exercise, diet, computer use before bed, medication, alcohol and caffeine are only some examples of the activities you may want to tag. For kids, consider tagging homework and extracurricular activities as well.
All you have to do is tag the activities you want to track for the day. You can even go back and tag your activities for past days. Go to trends to track your average SleepIQ score and activity tags for the past 90 days.
- Make sure your bed has a proper baseline at the initial set up and after a power outage. Baselining your bed allows SleepIQ technology to take a pressure reading of the bed with no one in bed, so that SleepIQ can accurately detect when you are in bed.
- Verify the time zone assigned to your bed. You can check and edit the bed's time zone in the Bed Settings. Time zone is important, because SleepIQ will measure the longest sleep session in a 12–hour period spanning from 12:00 pm to 11:59 am the next morning.
- Turn SleepIQ off when watching TV or reading in bed. Turning off SleepIQ technology when you are in bed, but not sleeping, will prevent this from being tracked as a restless slice of your overall sleep session. To turn SleepIQ on or off via the SleepIQ App use the toggle switch in the Bed Settings. No sleep data will be recorded for either side of the bed when SleepIQ is turned off. To turn SleepIQ on or off with your remote hold down the Enter/Select button for 10 seconds or until your remote prompts you to turn SleepIQ on or off.
Your SleepIQ data will show you your total time in bed, and how much of that time was restful, restless or out of bed. Tracked activities can be stored in your data. Based on your daily sleep data, SleepIQ will provide a report of your daily, weekly and monthly averages. Go to Trends to track your average SleepIQ Score and activity tags from the last 90 days.
We all know that most adults need an average of 7 to 9 hours of sleep per night, but you may only be averaging 5 or 6 hours per night. SleepIQ technology can help you track how much sleep you are getting each night, and set achievable goals to get more sleep or maintain your existing sleep habits.
When setting your Sleep Goal we recommend setting an achievable goal and working your way up to your ideal sleep goal. Setting an unrealistic sleep goal can result in lower SleepIQ scores if you are not consistently reaching your goal.
Start by setting a goal that is a half hour longer than your current average hours of sleep per night. After you have reached that goal consistently for a few weeks, set a new goal until you have reached your ideal sleep goal.
You need to register your account before you can login and use your SleepIQ system. To register, visit sleepiq.sleepnumber.com/#/register and complete the registration steps. You will need your order number and the email address you provided at the time of purchase. If you have forgotten your password, click here to reset it.
If you are having trouble pairing your bed, here's what you should check for:
- Bluetooth is turned on in your wireless device, and you are standing next to your bed.
- Device software is updated to the latest version. Note: Older wireless devices aren't compatible with Apple and Android's latest software version. If you aren't sure if your device is running the latest software version we recommend checking with your wireless carrier.
- Bed is fully assembled, hoses are securely attached to the mattress, and the SleepIQ pump is plugged in.
- You entered the correct Wi-Fi password during pairing.
- Your internet is connected and you are able to browse the internet on your device.
- You have a strong Wi-Fi signal in your bedroom.
- If you have a firewall, you added the MAC address on the bottom of the pump to your network.
- You are trying to connect to a regular wireless network and not a guest network.
There are a few possible explanations for why you may not be seeing a score recorded on a night that you were in bed. This could happen if your bed or profile isn't set up, you don't have the correct side of the bed you sleep on selected, or your bed is offline. Keep in mind that your score for each day is for the previous night's sleep.
Steps to check your Sleeper Profile:
- Log in to the SleepIQ App.
- In the menu, select the settings gear icon next to the sleeper not getting a score. Check to see the side of the bed listed for that sleeper is correct. If you sleep on the left side of the bed you want to make sure your profile is set to the left on the app screen.
- If your sleep partner hasn't been added to your bed they won't be able to get a score. Tap Add Sleeper in your sleeper settings menu to add them to your account.
Steps to check your bed status:
- Log in to the SleepIQ App and tap the remote icon.
- Check the bed status under the bed name. If your bed says it is offline, this is usually because it got unplugged or disconnected from power. Make sure your SleepIQ System is plugged in, or reset your pump by unplugging and plugging it back in.
- Wait for all 5 LED lights on the SleepIQ pump to come back on, indicating that your SleepIQ System is back online. You may need to log out and log back in to the SleepIQ App to see your bed status refresh to display as online.
- If any lights on the pump are still blinking after 10 minutes this means your pump is still offline.
The SleepIQ Firmness Control System requires a valid Wi–Fi network and “n” band router with 2.4 GHz enabled to connect to the SleepIQ Server.
You will be asked to select your Wi–Fi Network and enter your Wi–Fi password when you pair your bed to the SleepIQ Server. Remember, the network name and password are case sensitive. Additionally, SleepIQ will not be able to connect if your password has fewer than eight characters or more than 64 characters.
Check your router settings. A single band router must be set to 2.4 GHz. Dual–band routers must operate 2.4 GHz and 5 GHz simultaneously, or be set to 2.4 GHz. For help determining the specifications of your router, or to change the setting on your router, please contact the router manufacturer.
Make sure the security setting on your Wi–Fi network is WPA2 (recommended), WPA or WEP (not recommended).
If you have MAC Filtering set up on your home network you will need to add the SleepIQ System MAC address to your network. The MAC address is located on the label on the bottom of your SleepIQ Firmness Control System.
If you are still unable to connect to Wi–Fi, make sure the MAC address was entered correctly. The MAC address contains 12 characters and begins with “CC04B40.” You should be able to enter the exact MAC address listed on the product label. However, you may need to use “CC04B48” instead.
Most likely, your SleepIQ® system got unplugged or a temporary power outage kicked your system offline. Make sure your system is plugged in, or reset your pump by unplugging and plugging it back in.
Wait for all 5 LED lights on the SleepIQ pump to come back on, indicating that it is back online. You may need to log out and log back into the SleepIQ App to see your bed status refresh to display as online.
If any lights on the pump are still blinking after 10 minutes this means your pump is still offline.
Make sure you are getting internet service by using a different device to browse the internet. If you are temporarily not getting internet service or your signal strength is weak in your bedroom, we recommend bringing your pump back online when your internet connection has been restored.
Update Wi-Fi network
If you recently moved or made changes to your wireless network you’ll need to update your Wi-Fi network in the SleepIQ app. Standing next to your bed, turn Bluetooth on and log in to the SleepIQ App. Tap the remote icon in the top right, tap the settings gear next to your bed, and tap Update Network. Follow the steps to update your Wi-Fi network and reconnect your bed.
An EX2 error indicates that your remote is unable to communicate with the SleepIQ System. Follow these steps to resolve the problem:
- Open the door of the SleepIQ Firmness Control System and push in the SleepIQ Processor to ensure that it is firmly seated.
- Unplug and replug the control system to reboot your SleepIQ Processor.
- Your SleepIQ System will show five solid LED lights once it's connected to the SleepIQ Server. If your SleepIQ System was previously online, it should automatically reconnect to the SleepIQ Server after rebooting. Your pump will show five solid LED lights when reconnected. It can take up to 10 minutes for the SleepIQ System to reboot.
You may be seeing this if you haven't installed your SleepIQ System, or have recently made changes to your home Wi-Fi network, such as changed your Wi-Fi network security setting, network name or network password.
If you have not setup your SleepIQ account yet, please go to our SleepIQ setup section for more information on how to complete setup. If you have already setup your SleepIQ account, then please verify and update your network settings based on any changes to your home network settings in the settings section of your SleepIQ app. Once your SleepIQ System is connected, all five LED lights on the face of your Firmness Control System will be solid, not blinking.
Your bed can get disconnected because of low Wi–Fi signal, disconnected router, updated Wi–Fi network name or password, or loss of power to the SleepIQ System.
If your bed was previously connected and has lost connection, please follow the troubleshooting steps for Bed Not Connected.
The SleepIQ system records your sleep score until you get out of bed, so you may see inaccurate data or no score if you are checking before getting out of bed. Depending on the speed of your Wi–Fi connection, it may take up to 20 minutes to update your data.
We recommend checking your previous nights sleep data 15 minutes after getting out of bed. Try logging in and out of the SleepIQ App to refresh your data. If this does not resolve the issue, we recommend checking for updates to the SleepIQ App or your device's operating.
Your bed may also need to be baselined. It needs to be baselined at the initial set up and after power outages. Set your Sleep Number Setting while lying in bed. Your sleep partner does not need to be on the bed to baseline it.
Follow these steps to baseline your bed:
- Log into the SleepIQ App
- Click on menu
- Click on the Settings Icon next to your bed
- Select Baseline
- With no one on the bed, click the Baseline button on the bed detail screen
Set a realistic Sleep Goal
Your sleep goal is the number of hours you'd like to sleep every night to feel your best. You can enter and update it in your profile settings. Your sleep goal–entered in hours–should be realistic and based on your average good night's sleep. If you overestimate the hours, it could result in a lower SleepIQ score.
Are you naturally a restless sleeper?
Sleepers who move a lot in their sleep or get up in the middle of the night will naturally have lower Sleep Scores. The important thing to pay attention to is whether or not last night was a good night of rest for you. A score of 50 may be a good night's sleep for you, whereas it may be a poor night's sleep for someone else.
Turn SleepIQ off when watching TV or reading in bed
Turn off SleepIQ when you are in bed, but not sleeping, to prevent the time from being tracked as a restless portion of your overall sleep session. To turn SleepIQ on or off, use the toggle switch in the Bed Settings. No sleep data will be recorded for either side of the bed when SleepIQ is turned off.