Sleep Number bed purchases are estimated for delivery in our standard delivery areas within 2
weeks. Use your Order Number to track your order at www.sleepnumber.com/ordertracking.
Please allow 24 hours for your order to be visible in our tracking system.
For purchases made in or delivered to New Jersey:
The merchandise you have ordered is promised for delivery to you within 8 weeks If the merchandise
ordered by you is not delivered by the promised delivery date, Sleep Number® must offer
you the choice of (1) canceling your order with a prompt, full refund of any payments you have made,
or (2) accepting delivery at a specific later date.
TERMS AND CONDITIONS OF SALE
Shipping and Delivery: Comfort ServiceSM Home
Delivery is available on selected products in selected areas. Shipping and delivery fees are
non-refundable and do not include any return shipping/delivery service which is available for an
additional charge. Comfort ServiceSM Home Delivery outside our standard delivery areas may
available for an additional charge.
In-Home Trial Policy: Except as noted in the
Exclusions/Final Sale section below, new Sleep Number® beds and DualTemp™
layers are covered by an In-Home Trial Period that begins the day your new Sleep
bed or layer arrives. With the exception of the it™ bed, the In-Home Trial Period for
Sleep Number® beds and the DualTemp™ layer is 100 nights. If, after
sleeping on your new bed for a full 30 nights, you are not completely satisfied, contact us before the
of the 100 night In-Home Trial Period to arrange for the return of your Sleep Number®
or layer. For it™ bed purchases, the In-Home Trial Period is 30 nights. If you are not
completely satisfied with your new it™ bed, contact us before the expiration of the 30
night In-Home Trial Period to arrange for its return. For any permitted returns, return
fees apply. Please refer to the Returns section below for further details.
Exclusions/Final Sale: Certain products are not subject to
the In-Home Trial Policy, are not returnable and are a final sale. Listed below are the
return/exchange policies that apply (if purchased):
Adjustable Bases (FlexFit™ 1, FlexFit™2 and FlexFit™3):
Due to their unique handling and delivery requirements, all adjustable bases are excluded from any
In-Home Trial Policy and are not returnable or exchangeable. All sales of FlexFit™
adjustable bases are final.
Bedding Collection: Bedding Collection products are not
returnable. However, within the first 30 days of
your purchase you may elect a one-time exchange of your Bedding Collection purchase for another item
our Bedding Collection.
Upholstered Furniture Collection: All sales of products in
the Upholstered Furniture Collection are final.
As these products are made-to-order items, your order of these items is not cancellable at any time
purchase. These items are also not returnable or exchangeable.
Factory Outlet, Demo, Display, Clearance and Closeout Merchandise:
All sales of factory outlet, demo,
display, clearance and closeout merchandise are final. These sales are excluded from any In-Home
Policy that might otherwise accompany an identical product that is not a factory outlet, demo,
clearance or closeout product.
Returns: Any permissible return must first be authorized by
No unauthorized returns are allowed. Contact
the Sleep Number® Customer Service Center at (800) 472-7185 to obtain a Return Service
(RSO) number before returning any product to us. Once your authorized return has been completely
us in a good and sanitary condition, we will reimburse the purchase price of the items being returned
any return shipping/delivery fees. Refunds are issued to the original method of payment within
21 days. Unauthorized returns will be destroyed with no refund or credit given. You are responsible
return shipping/delivery fees associated with returning or exchanging any product to us. The full
value of any gift-with-purchase promotional items will be deducted from any return refund unless such
promotional items are also returned.
Warranty: Nothing in these Terms and Conditions of Sale is
intended to alter or modify the terms of any
warranty that may accompany your purchase. No one has the authority to change the terms of any
Please refer to the actual warranty for complete details including specific restrictions and
further warranty information please visit http://www.sleepnumber.com/warranty.
SleepIQ™ Technology: Use of the SleepIQ™ system
governed by the terms
of the End User Agreement which will be presented electronically when the SleepIQ™ Service
is activated. A copy of the current End User Agreement is available on our website at
Mattress Recycling Fees: To fund mattress recycling programs,
certain states have enacted laws requiring
retailers to collect a fee on all mattresses and mattress bases sold in or shipped to those states.
recycling fee is legally required and not a Sleep Number® imposed fee. We remit this
the state authority that imposes it. This fee applies regardless of whether or not you will be
an old mattress as a result of this purchase. The fees are as follows: CT - $9 per component for each
mattress or base; CA - $11 per component for each mattress or base. RI - $10 per component for each
Important Information for Promotional/Financed Purchases
Payment terms on purchases financed through Synchrony Financial or HELPcard are governed by your
with them as the card issuer. Available promotional financing plans change over time. Details of the
you selected are listed below and are also available from the card issuer.