Sleep Number® Core Line Mattress and Modular Base 25 Year Limited Warranty
Select Comfort Corporation (“Sleep Number”) warrants certain of its mattresses and/or mattress bases against defects in material or workmanship under normal use and service to the original purchaser for a period of twenty–five (25) years from the date of original purchase. This warranty extends to all Sleep Number® mattresses (our “Core Line”) and Sleep Number® modular bases purchased after September 19, 2016, excluding the it™ bed. This warranty also applies to the Firmness Control™ system that controls your covered mattress. However, if your Firmness Control™ system contains a SleepIQ® module, that specific SleepIQ® module is only covered for a period of two (2) years from the original date of purchase. Note, if your Firmness Control™ system connects with SleepIQ® services, then your Firmness Control™ system contains a SleepIQ® module. This warranty does not apply to it™ beds or it™ bases or frames.
What will we do?
During the warranty period and at our sole option, Sleep Number will repair or replace the warranted product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. During the first two (2) warranty years, any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the mattress (e.g., the Firmness Control™ system or the air chambers) under this limited warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.
How is warranty coverage calculated?
During the following warranty years (e.g. years 3-25), your repair or replacement cost will be calculated by multiplying our then–current prices for the product or part (or a comparable product or part if the original product or part is no longer in production) by the percentage of such cost that you are responsible for paying for such product or part as follows:
Warranty Year Percentage of cost you are responsible for paying under a warranty claim:
|Warranty Year||Original Purchaser's Percent of Product/Part Cost|
|3–20||20% plus 4% for each completed year from original purchase or invoice date, whichever is later|
Who does this warranty provide coverage to?
Your warranty is non–transferrable and the sale, transfer or disposal of the warranted product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either with the intent to resell or through unauthorized resellers including, without limitation, third–party websites such as Craigslist, eBay, Amazon or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to any floor model Core Line products.
What claims are excluded from this warranty?
Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to mattress cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). The warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Firmness Control™ system or remote control. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry–cleaning the product or any part thereof as well as damaged caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Sleep Number mattress and may require you to occasionally adjust your Firmness Control™ system to return to your preferred Sleep Number® setting. This is normal, is a function of the environment and does not reflect any defect in your Sleep Number® mattress or Firmness Control™ system. Consequently, this warranty will not cover claims caused by changes in barometric pressure.
This warranty also excludes claims related to the SleepIQ™ module after the first two (2) years as well as access and use of SleepIQ™ services. Any claims related to the SleepIQ™ services are governed by separate Terms and Conditions of Use.
What costs does this warranty cover?
In connection with your warranty claim, you are responsible for returning the warranted product or part to us. If your claim occurs during the first two (2) warranty years, we will incur both the cost of shipping the warranted product or part back to us as well as the cost of our shipment of any repaired or replaced product or part back to you. If your claim occurs after the first two warranty years, shipping of products or parts related to your covered warranty claim will be at your expense in both directions. In either case, you remain responsible for bringing your authorized return to your nearest UPS facility or drop–off location. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.
What must I do to keep the warranty in effect?
Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.
Use an appropriate foundation.
Your Sleep Number mattress is designed to work on a firm, solid, non–spring foundation or adjustable bed base that is sufficiently strong and stable so as being capable of supporting the weight of the mattress and its occupants. Failure to use an appropriate foundation will void your warranty.
Do not remove the law label.
Do not remove the law label attached to your Sleep Number mattress. This label identifies your mattress as being a genuine Sleep Number mattress and may be required to establish warranty coverage.
Do not open the Firmness Control™ system or remote.
Do not open or tamper with the Firmness Control™ system (including the SleepIQ™ module) or the remote except to change the battery.
Keep the mattress and/or base in a sanitary condition.
This warranty shall not apply to any product or part found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.
What is the warranty on repaired or replaced products or parts?
No new warranty is provided with any mattress or any component part that is repaired or replaced under this warranty. The warranty for any replacement mattress, component part, Firmness Control™ system or SleepIQ™ module runs from the date of your original purchase. Any mattress, component part or Firmness Control™ system (including an installed SleepIQ™ module, if any) that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement.
Where does this warranty apply?Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time.
What are the limitations on this warranty?Your exclusive remedy, in lieu of all incidental, special or consequential damages including for negligence, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated in this warranty.
SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Are there any implied warranties?
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER MATTRESS AND/OR BASE OR FIRMNESS CONTROL™ SYSTEM (INCLUDING AN INSTALLED SLEEPIQ™ MODULE, IF ANY) IS LIMITED IN DURATION TO TWO YEARS. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.
Sleep Number does not make any warranty and specifically disclaims any warranty that your Sleep Number mattress and/or base is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.
How does state law relate to this warranty?
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.
How do I file a warranty claim?
You must contact our Customer Service department at the phone number printed on the back cover of your owner’s manual to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored. You may also contact us by email or write to: Sleep Number Customer Service, 9800 59th Avenue North, Minneapolis, MN 55442.