Customizable comfort within reach

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Now only $1,599

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Queen c4 smart bed

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BOGO 50% off True Temp™ Plush pillows

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Ends Monday Shop now

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Up to 60 mo financing² Learn more

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4th of July Sale Shop now

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Save up to $800 select smart beds^{^}

\"}],\"id\":\"uuid-82b5ed1e-2e44-49ae-b9b0-407d73bf7aeb\"},{\"attributes\":{},\"multi\":false,\"row\":1,\"col\":1,\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"uuid-9aa7b342-0286-4cf7-ad0d-f222c006c936\",\"text\":\"

Ends Monday Shop now

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40% off Limited Edition smart bed

BOGO 50% off True Temp™ Plush pillows

\"}],\"id\":\"uuid-3e1dc7d8-6947-4bb5-9b5e-1bb00de072a7\"},{\"attributes\":{},\"multi\":false,\"row\":1,\"col\":1,\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"uuid-c177aa77-31e5-4547-af10-c3ec940fe219\",\"text\":\"

Ends Monday Shop now

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FREE Delivery most smart beds^{^} Shop now

Up to 60 mo financing² Learn more

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Save up to 50% off select smart beds^{^} Shop Now

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Save an extra 5% Refer a friend

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25% off all sheets and pillows Shop now

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Save up to 50% off select smart beds^{^} Shop Now

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Save an extra 5% Refer a friend

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25% off all sheets and pillows Shop now

\"}],\"id\":\"uuid-c60df152-984f-4269-9e3d-5f233b1fde96\"}]}",[1082,1083,1084],[],[],"tests",{"_1109":1110,"_1111":1112,"_1142":1110,"_1143":1144,"_1183":1184},"offers_test","B","leadModalContent",{"_1113":220,"_1114":1115,"_1116":1115,"_1117":1118,"_1119":205,"_1120":1121,"_1122":1123,"_1124":1125,"_1126":1127,"_1128":1129,"_1130":1131,"_1132":1133,"_1134":1135,"_1136":205,"_1137":205,"_1138":205,"_1139":205,"_1140":1141},"split","desktop_image","https://cdn.sleepnumber.com/image/upload/f_auto,q_auto:eco/v1741105038/workarea/content/assets/2025_Lightbox1_DT-TB","tablet_image","edit_background_color","true","disclaimer_color","background_color","#133157","email_header","Get 5% off","email_content","
Join our list for 5% off your first smart bed purchase*.

Plus, find out more about our products, seasonal sales and more.

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headline",{"_1038":1352,"_1353":59,"_1120":1247,"_1248":1354,"_1250":1355,"_1252":1356,"_1254":1255,"_1256":1255},"1170","gutters","Left","{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{\"margin\":\"4\"},\"parts\":[{\"type\":\"text\",\"id\":\"f69b6d38-7a45-4283-af20-00c3871cf033\",\"textColor\":\"black\",\"typeramp\":\"headline\",\"textSize\":\"lg\",\"textWeight\":\"book\",\"textTransform\":\"none\",\"textWrap\":\"wrap\",\"text\":\"WARRANTIES\"}],\"id\":\"cd216f4e-c9b6-488e-8e59-1c7bf9fdc4fc\"},{\"attributes\":{\"margin\":\"-16\"},\"multi\":false,\"row\":1,\"col\":1,\"parts\":[{\"type\":\"text\",\"id\":\"uuid-a98c88c2-f2e8-4260-ab67-c42a76cc7910\",\"text\":\"Important warranty details, including an arbitration provision, are available below.\",\"typeramp\":\"body\",\"textColor\":\"black\",\"textType\":\"span\",\"textWeight\":\"black\",\"textTransform\":\"none\",\"textWrap\":\"wrap\",\"textSize\":\"md\"}],\"id\":\"uuid-fbeda2ca-3253-4166-af9e-ddbb44f3abbc\"}]}","24",[],[],[],{"_48":1361,"_66":1244,"_68":69,"_14":1362,"_71":1363,"_1064":59,"_214":1365,"_51":155,"_216":59,"_217":205,"_219":335,"_221":1366,"_223":1367,"_225":59,"_226":59},"6669f0c24d08ea0084e75020","6.17 header ",{"_1038":1352,"_1353":59,"_1120":1247,"_1248":1354,"_1250":1364,"_1252":1253,"_1254":1255,"_1256":1255},"{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{},\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"d9fc6289-fb2b-4c47-a03b-b3e1b9ddbb8f\",\"text\":\"

Smart Beds and Bases (as products are defined therein and including Climate360® and ClimateCool™), Stain Protection, and Remote Control and Replacement Parts products purchased June 17, 2024 through Today:

\"}],\"id\":\"d21ecd8a-d3db-4d3a-ae8c-fcd1818da00f\",\"multi\":true}]}",[],[],[],{"_48":1369,"_66":1370,"_68":69,"_14":1371,"_71":1372,"_1064":59,"_214":1375,"_51":163,"_216":59,"_217":205,"_219":335,"_221":1376,"_223":1377,"_225":59,"_226":59},"6669f126d5b16f27c6e1e3ea","faq_list","June 14, 2024 - Today",{"_1373":1374},"faqs","[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-aeb9c4c4-2079-42b5-8dc0-df3292700500\",\"question\":\"SLEEP NUMBER® SMART BED AND BASE 15-YEAR LIMITED WARRANTY (as products are defined therein and including Climate360® and ClimateCool™) \",\"answer\":\"

Smart Beds, Adjustable Bases and Bases (as each is defined herein) purchased on or after June 17, 2024:

\\n

Smart Bed and Base 15 years of protection under our 1-Year Full Warranty and 14-Year Limited Warranty

\\n

Subject to the terms and exclusions below, Sleep Number Corporation (“Sleep Number”) warrants its Smart Beds and Bases (as those terms are defined below) against defects in material or workmanship under normal use and service for a total period of fifteen (15) years from the date of original delivery.

\\n

Sleep Number provides a 1-Year Full Warranty for covered issues reported to Sleep Number during the “First Warranty Year” (the time period between the original delivery date up to, but not including, the first anniversary of the original delivery date).

\\n

In addition to the 1-Year Full Warranty, Sleep Number also provides a 14-Year Limited Warranty from the first anniversary to the fifteenth anniversary of the original delivery date, to provide the total of 15 years of protection. The 1-Year Full Warranty and 14-Year Limited Warranty are referred to collectively below as the “warranties.”

\\n

Please read the following important terms and limitations of the warranties, including an arbitration provision that governs any disputes.

\\n

What products are covered under the warranties?

\\n

The warranties extend to the following products purchased on or after June 17, 2024: (i) all Sleep Number^® smart bed mattresses (“Smart Beds”) other than those excluded below, (ii) FlexFit^TM adjustable bases (“Adjustable Bases”) other than those excluded below, and (iii) Sleep Number integrated bases (“Integrated Bases”) (collectively, Integrated Bases and Adjustable Bases are referred to as “Bases”). The warranties also only apply to customers who purchase a covered Smart Bed or Base for personal, household, or consumer use.

\\n

Excluded from the warranties are the following products (the “Excluded Products”): (i) any products other than Smart Beds and Bases, including bedding, furniture, remote controls, DualTemp^® layer, mattress pads, or other products sold under the Sleep Number trademark, (ii) mattresses marketed for use in recreation vehicles, (iii) FlexFit^TM adjustable bases compatible with or sold with special edition (pSE), limited edition (iLE), or c1 model smart bed mattresses, and (iv) any products purchased before June 17, 2024. The Excluded Products are subject to separate warranties.

\\n

Also excluded from the warranties are: (a) products purchased for, or used in, commercial settings, including, but not limited to, rental properties (e.g., Airbnb, VRBO, etc.), (b) display model products, and (c) SleepIQ^® Technology, including any Sleep Number application functionality or report, the use and function of which is governed by the Sleep Number Smart Sleeper User Agreement available on our website at www.sleepnumber.com/pages/smartsleeper-user-agreement.

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What will we do under the 1-Year Full Warranty?

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During the First Warranty Year, Sleep Number, at our sole discretion, will, within a reasonable period, repair, replace, or refund the warrantied product or part due to a defect in materials or workmanship under normal use and service. During the First Warranty Year, any covered repairs or replacement parts—and, at our sole discretion, any associated labor of our technicians, if we determine such labor is necessary—will be at no cost to you. All troubleshooting of a reported issue is done via phone, chat, email, or other supported channel when determining if your product has a defect covered by the warranties. At our discretion, if we cannot determine the cause of the reported issue, we may send a technician at no charge to you to determine how to resolve the reported issue. If your claim is covered by the 1-Year Full Warranty, we will incur both the cost of returning the warrantied product or part back to us, as well as the cost associated with the transportation, removal, or installation of the warrantied product or part. Under the 1-Year Full Warranty, if we are unable to repair a defect after a reasonable number of attempts, in our sole discretion, we may offer you the election of a replacement or refund for the product or part without charge.

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Who does the 1-Year Full Warranty provide coverage to?

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During the First Warranty Year, the 1-Year Full Warranty provides coverage to any consumer who owns the warrantied product and can provide proof of the original purchase date by providing either of the following pieces of information: (1) the original receipt, or (2) the original purchaser’s name, delivery address, and date of original purchase or delivery. For the purposes of the 1-Year Full Warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number or an affiliate for personal, household, or consumer use.

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What will we do under the 14-Year Limited Warranty?

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After the First Warranty Year until the fifteenth anniversary of the original delivery date, Sleep Number will repair, replace, or refund, at our sole discretion, Smart Beds and Bases (but excluding the Excluded Products) due to a defect in materials or workmanship under normal use and service, provided, however, that any repair or replacement cost of products and parts will be prorated between Sleep Number and you and will be calculated by multiplying our then-current prices for the product or part (or a comparable or compatible product or part if the original product or part is no longer in production) by the percentage of such cost that you are responsible for paying for such product or part as follows:

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\\n Time from Original Delivery Date: \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n First Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original delivery date up to Second anniversary of original delivery date \\n	\\n 35% \\n
\\n Second anniversary of original delivery date up to Third anniversary of original delivery date \\n	\\n 40% \\n
\\n Third anniversary of original delivery date up to Fourth anniversary of original delivery date \\n	\\n 45% \\n
\\n Fourth anniversary of original delivery date up to Fifth anniversary of original delivery date \\n	\\n 50% \\n
\\n Fifth anniversary of original delivery date up to Sixth anniversary of original delivery date \\n	\\n 55% \\n
\\n Sixth anniversary of original delivery date up to Seventh anniversary of original delivery date \\n	\\n 60% \\n
\\n Seventh anniversary of original delivery date up to Eighth anniversary of original delivery date \\n	\\n 65% \\n
\\n Eighth anniversary of original delivery date up to Ninth anniversary of original delivery date \\n	\\n 70% \\n
\\n Ninth anniversary of original delivery date up to Tenth anniversary of original delivery date \\n	\\n 75% \\n
\\n Tenth anniversary of original delivery date up to Eleventh anniversary of original delivery date \\n	\\n 80% \\n
\\n Eleventh anniversary of original delivery date through Fifteenth anniversary of original delivery date \\n	\\n 85% \\n

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Prorated Percentage Calculation Example: If Sleep Number receives notice of a valid 14-Year Limited Warranty claim after the fourth anniversary of the delivery date but before the fifth anniversary of the delivery date, and if Sleep Number’s then-current retail purchase price for a replacement part is $200, Sleep Number would charge $100 for the replacement part (which is 50% of $200) plus applicable taxes, shipping and handling fees, and freight charges for return of the defective part and delivery of the replacement part.

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Under the 14-Year Limited Warranty, you are also responsible for the full cost of all labor and other services for removing the defective part and installing the replacement part. You are responsible for the full cost of returning the warrantied product or part to us. This may include the cost of returning the entire product to us. Pick-up service may be available at your cost. In some cases, pick-up service at your cost may be the only option available for returning a covered product or part to us.

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Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished or recertified products or parts in the repair or replacement of any product or part (e.g., control system, heating or cooling elements, or the air chambers) under the warranties. If the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the value of the warrantied product or part. The value will be equal to the original purchase price of the warrantied product multiplied by the difference of 100% minus the prorated percentage you would be responsible for paying for such product associated with the time from original delivery date. Such refund will not include incidental expenses including original service and delivery fees, bedding, or accessories.

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Refund Calculation Example: If Sleep Number determines, in our sole discretion, to satisfy our obligations hereunder by refunding the value of the warrantied product or part, after the second anniversary of the delivery date but before the third anniversary of the delivery date, and if the original purchase price of the warrantied product was $1000, then the refund to You would be: $600 (which is $1000 multiplied by ((100%) – (40%))).

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Who does the 14-Year Limited Warranty provide coverage to?

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The 14-Year Limited Warranty provides coverage only to those customers who owned the warrantied product on the first anniversary of the original delivery date. The 14-Year Limited Warranty is not transferable.

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What claims are excluded from the warranties?

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At no time will we be responsible for any incidental expenses or costs incurred by you related to or arising from warranted defects in or the performance of the product. If your claim occurs after the First Warranty Year, shipping of products or parts related to your covered warranty claim will be at your expense in both directions and the warranty will not provide coverage for the cost associated with the transportation, inspection, removal, or installation of any product or parts. After the First Warranty Year, the responsibility for the installation of any product or part replaced under the remaining limited warranty and any related installation costs are yours regardless of the prorated cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. The warranties also do not include reimbursement for inconvenience, removal, setup time, or loss of use.

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The warranties exclude claims for conditions arising from normal wear and tear including but not limited to cover compression, foam compression, discoloration of parts, or normal body indentations. The warranties do not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). Damage caused by self-repair, using third-party parts, or from third-party repair services not authorized by Sleep Number is excluded hereunder and will void the warranties. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals, or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect, are also excluded hereunder and will void the warranties. The warranties do not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood, or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Smart Bed and may require you to occasionally adjust your control system to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment, and does not reflect any defect in the product. Consequently, the warranties will not cover claims caused by changes in barometric pressure.

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The warrantied products are not medical devices. They are not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease or other conditions.

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Sleep Number makes no warranties related to the diagnosis, cure, mitigation, treatment, or prevention of any disease or other condition. Sleep Number also makes no warranties related to the accuracy of any SleepIQ^® data or other biosignal or biometric data or its use in any diagnosis, cure, mitigation, treatment, or prevention of disease or other condition.

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For split king and FlexTop king mattresses, the full or partial “split” between the two halves of the mattress is necessary for independent movement. A widening of this split may occur over time and is normal, depending on your use of the Smart Bed and Base and does not reflect any defect in the product. Consequently, the warranties will not cover claims related to the normal widening of the split.

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The warranties exclude claims related to access and use of SleepIQ^® services. The warranties also exclude any claims regarding connectivity, compatible device, or communication protocol issues that are not related to defects in materials or workmanship with the Smart Bed and Base.

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Where do the warranties apply?

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The warranties provide coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Smart Bed or Base outside the United States, including transportation or use in any United States territory or possession, will void the warranties.

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What must I do to keep the warranties in effect?

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Keep the original receipt.

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You may be asked to provide the original receipt at the time of any warranty claim. If you are unable to provide the original receipt, you may be required to provide other verification details, including the name and delivery address of the original purchaser and the date of the original purchase or delivery.

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Use an appropriate foundation.

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Your Smart Bed is designed to work on a firm, solid, non-spring foundation, our Integrated Base or Adjustable Base, or another bed base that is sufficiently strong and stable so as being capable of supporting the weight of the Smart Bed and its occupants. Failure to use an appropriate foundation will void the warranties on your Smart Bed. In some cases, failing to use the Base purchased with or compatible with your Smart Bed may limit the functionality of your Smart Bed, including any heating and cooling features, if applicable.

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Do not remove the law label.

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Do not remove the law label attached to your Smart Bed. This label identifies your Smart Bed as being a genuine Smart Bed and may be required to establish warranty coverage.

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Keep the product in a sanitary condition.

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The warranties shall not apply to any product or part found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects, or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

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What is the warranty on repaired or replaced products or parts?

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Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1-Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under these warranties, and the Replacement Parts 1-Year Full Warranty does not alter the warranties, including, but not limited to, the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended, or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed parts are subject to the remaining warranty coverage, if any, applicable to your original purchase, and you are responsible for the full or prorated cost of any subsequent product or parts as set forth above in the warranty coverage calculation chart.

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In Sleep Number’s sole discretion, any product or part requiring service or replacement under the warranties must either: (i) be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service or replacement, or (ii) be made available to Sleep Number technicians for warranty service or replacement at the customer’s home. If you receive warranty service or replacement but fail to return any replaced part or product to us or fail to make your product reasonably available for service, further warranty coverage may be suspended.

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What are the limitations on the warranties?

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YOUR EXCLUSIVE REMEDY, IN LIEU OF ALL INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, IS LIMITED TO, AT SLEEP NUMBER’S SOLE DISCRETION, REPAIR, REPLACEMENT, OR REFUND OF ANY PRODUCT OR PART DEEMED TO BE DEFECTIVE IN MATERIALS OR WORKMANSHIP UNDER THE TERMS AND CONDITIONS STATED IN THE WARRANTIES.

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SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THe warranties OR ANY IMPLIED WARRANTY ARISING BY LAW EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF SUCH DAMAGES ARE A DIRECT RESULT OF NEGLIGENCE.

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Are there any implied warranties?

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None of Sleep Number’s affiliates, including Select Comfort Retail Corporation, make any warranties, express or implied. The sole warranties are provided by Sleep Number. SLEEP NUMBER’S SUPPLIERS AND AFFILIATES, INCLUDING SELECT COMFORT RETAIL CORPORATION, DISCLAIM ALL WARRANTIES, CONDITIONS, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE PRODUCTS OR SERVICES WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, COMPATIBILITY, OR OF FITNESS FOR A PARTICULAR PURPOSE. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SLEEP NUMBER’S SUPPLIERS AND AFFILIATES, INCLUDING SELECT COMFORT RETAIL CORPORATION, WILL CREATE ANY WARRANTY.

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Sleep Number does not authorize any person or entity to create for Sleep Number any obligation or liability in connection with the warranties.

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How does state law relate to the warranties?

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Some states do not allow the exclusion or limitation of incidental or consequential damages so the foregoing limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

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How do I file a warranty claim?

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You must contact Sleep Number’s Customer Service department, during the warranty period, at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring dispatch of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored, or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

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Important information on Class Action Waiver and Arbitration:

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THIS LIMITED WARRANTY INCLUDES A CLASS ACTION WAIVER AND A REQUIREMENT THAT MOST DISPUTES BETWEEN YOU AND US MUST BE RESOLVED IN BINDING ARBITRATION, AND NOT IN COURT. THERE IS NO JUDGE OR JURY IN ARBITRATION AND DISCOVERY AND APPELLATE RIGHTS ARE MORE LIMITED THAN IN COURT. YOU HAVE A TIME-LIMITED RIGHT TO OPT OUT OF THIS ARBITRATION REQUIREMENT. SEE THE ARBITRATION AGREEMENT AND THE “ARBITRATION/CLASS ACTION WAIVER” AVAILABLE AT www.sleepnumber.com/pages/legal-arbitration.

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\"},{\"id\":\"uuid-a07412be-1b35-4432-8e44-45617fbab3e3\",\"question\":\"SLEEP NUMBER® 10-YEAR STAIN PROTECTION LIMITED WARRANTY\",\"answer\":\"

Sleep Number^® 10-Year Stain Protection Limited Warranty

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Subject to the terms and exclusions below, Sleep Number Corporation (“Sleep Number”) provides this 10-Year Stain Protection Limited Warranty (“Limited Warranty”) on a new (i) Sleep Number^® smart bed mattress, excluding the base, when a Sleep Number^® Total Protection Mattress Pad is purchased within five days of the purchase of the Sleep Number^® smart bed mattress or purchased at the time of delivery and the mattress pad is on the Sleep Number^® smart bed mattress at the time of the occurrence of the stain or (ii) Sleep Number Climate360^® smart bed mattress or ClimateCool™ smart bed mattress (collectively, “Climate™ series smart bed mattress”), excluding the base, when a Sleep Number Climate™ Total Protection Mattress Pad is purchased within five days of the purchase of the Climate™ series smart bed mattress or purchased at the time of delivery and the mattress pad is on the Climate™ series smart bed mattress at the time of the occurrence of the stain.

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The Sleep Number^® smart bed mattress and Climate™ series smart bed mattresses, are collectively referred to herein as “mattress.” The Sleep Number^® Total Protection Mattress Pad and Sleep Number Climate™ Total Protection Mattress Pad are collectively referred to herein as “mattress pad.”

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This Limited Warranty provides coverage only when you purchase and use the Sleep Number® mattress pad that corresponds with your Sleep Number® mattress (e.g., you must use a Climate™ Total Protection Mattress Pad with a Climate™ series smart bed mattress). This warranty applies to Sleep Number® mattress pads purchased on or after June 17, 2024.

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What is the warranty term?

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Ten years from the date of purchase of the Sleep Number^® mattress if the corresponding Sleep Number^® mattress pad is purchased within five days of the purchase of the mattress.

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What does this warranty cover?

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Mattress stain protection from food or beverage spills
Mattress stain protection from human and animal bodily fluids
Mattress stain protection from facial cosmetics
Mattress stain protection from oil and grease spills

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What will we do?

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Sleep Number, at its sole option, may elect to replace the affected part(s) or replace the mattress. If Sleep Number elects to replace the mattress, Sleep Number will endeavor to select a replacement mattress of equal value to the original purchase price of the affected mattress.
Service or replacement is limited to the affected mattress only and the total value of such replacement is limited to $5,000.00.
Sleep Number is not responsible for dye lot, texture, or cover variations in the replacement Sleep Number mattress or parts.
If Sleep Number elects to replace your mattress or affected part(s) due to staining, Sleep Number will provide a one-time replacement of your mattress pad at no charge.
Sleep Number may request that you return the affected mattress, part(s), or the mattress pad used at the time of the staining.

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Who does this warranty provide coverage to?

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This Limited Warranty applies only to consumers who purchase the products directly from Sleep Number and use them for personal, household, or consumer use.
This Limited Warranty is non-transferable and the sale, transfer, or disposal of the warrantied product will void this Limited Warranty.

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What claims are excluded from this warranty?

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Stains caused by general soiling, defined as gradual and non-single occurrence buildup of dirt, dust, body oils, or perspiration
Stains caused by negligence or abuse by user; improper maintenance of the mattress pad and/or mattress; or normal wear and tear
Stains caused by acids; corrosives; nail polish; nail polish remover; inks; gum; paint; bleach; medications and vitamins; chemical hair treatments such as hair gel, hair spray, or mousse; dyes; solvents; non-colorfast material; and stains of unknown origin
Stains allowed by non-warrantied damage or defects to the mattress pad, such as rips or tears
Stains caused during, or as a result of, the mattress being in transit or storage while in your possession
Stains caused by property, structural, or casualty damage or acts of God, such as, but not limited to, flood or fire
Stains on the base, carpet, flooring, or items in proximity to the mattress due to substances running off the mattress or mattress pad
Stains occurring on the mattress used in non-residential settings, or located outdoors or in patios or screened rooms where the mattress may be directly or indirectly exposed to weather elements
Stains occurring on the mattress when the mattress pad is not in use at the time of spillage or staining
Stains or damage to the mattress pad itself (the limited warranty applicable to the mattress pad is Sleep Number’s Bedding Collection Limited Warranty)
Discoloration arising from normal wear and tear
Stains occurring on the mattress when the incorrect mattress pad is used. (For example, the Sleep Number^® Total Protection Mattress Pad must be used with the Sleep Number^® smart bed mattress; the Sleep Number Climate™ Total Protection Mattress Pad must be used with the Sleep Number Climate™ series smart bed mattress).

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What must I do to keep the warranty in effect?

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Keep your original receipt.

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You may be required to provide the original receipt(s) showing purchase of a Sleep Number^® mattress and a Sleep Number^® mattress pad at the time of any warranty claim. If you are unable to provide the original receipt(s), you may be required to provide other verification details, including the name and delivery address of the original purchaser and the date of the original purchase(s).

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Do not remove the law label.

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Do not remove the law label attached to your products. This label identifies your product as being a genuine Sleep Number^® product and may be required to establish warranty coverage.

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Where does this warranty apply?

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This Limited Warranty applies only to products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your mattress pad outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

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What are the limitations on this warranty?

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Your exclusive remedy is limited to repair or replacement of any product or part under the terms and conditions stated above. SLEEP NUMBER WILL BEAR NO OTHER DAMAGES OR EXPENSES AND SPECIFICALLY DISCLAIMS ALL INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This Limited Warranty becomes void if you do not cooperate with Sleep Number in its reasonable efforts to perform under this Limited Warranty.
Repair or replacement of a product under this Limited Warranty does not lengthen the limited warranty period.
Replacement of the mattress or its parts is limited to one occurrence during the life of the Limited Warranty. Replacement of the mattress pad is limited to one mattress pad during the life of the Limited Warranty. Replacement of the mattress or its parts covered by this Limited Warranty fulfills all terms and conditions of this Limited Warranty coverage. No new Limited Warranty is provided with any product that is replaced under this Limited Warranty.

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Are there any implied warranties?

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ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY OR THE DURATION EXISTING UNDER APPLICABLE LAW, WHICHEVER IS SHORTER. The remedies provided in the express warranties are your sole and exclusive remedies. Some jurisdictions do not allow time limitations on implied warranty, so the above limitations may not apply to you.

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How does state law relate to this warranty?

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Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

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How do I file a warranty claim?

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YOU MUST REGISTER YOUR CLAIM WITHIN NO MORE THAN FIVE (5) DAYS OF THE STAIN-CAUSING INCIDENT BY CALLING SLEEP NUMBER’S CUSTOMER SERVICE DEPARTMENT AT (800) 472-7185.
You must provide the date the stain occurred and identify the material(s) or substance(s) causing the stain.
You may be asked to provide a photograph of the stain.

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Important information on Class Action Waiver and Arbitration:

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\"},{\"id\":\"uuid-82ea49ba-0ca1-4ca6-8f5f-0a115e5fe4a8\",\"question\":\"SLEEP NUMBER® REMOTE CONTROL AND REPLACEMENT PARTS 1-YEAR FULL WARRANTY\",\"answer\":\"

Sleep Number^® Remote Control and Replacement Parts 1-Year Full Warranty

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Sleep Number Corporation (“Sleep Number”) warrants that your Sleep Number^® remote control (“Remote Control”) shall be free from defects in material and workmanship for one (1) year from the date of original purchase. This warranty applies to Remote Controls purchased on or after June 17, 2024. Sleep Number also warrants that certain replacement parts purchased or received from Sleep Number (“Replacement Parts”) shall be free from defects in material and workmanship for one (1) year from: (1) the date of purchase of the Replacement Part, whether at full or prorated price, or (2) if provided pursuant to the terms of any applicable full warranty coverage, from the date of replacement. “Replacement Parts” includes any replaceable parts or components of a: Sleep Number 360^® smart bed mattress or Sleep Number^® smart bed mattress (collectively, a “Smart Bed”); Climate360^® smart bed or ClimateCool™ (each inclusive of mattress and smart adjustable base, collectively, “Climate™ series smart bed”); Sleep Number^® s-series, k-series, or r-series bed mattress (“Value bed”); or non-adjustable or adjustable base (“Base”). “Replacement Parts” does not include, and this warranty does not apply to, products such as the following: accessories or bedding products (e.g., pillows, sheets, mattress pads and layers, blankets, comforters, duvets/coverlets, bed skirts, and throws, etc.), DualTemp^® layers, upholstered furniture, SleepIQ^® technology, products that carry a third-party manufacturer’s warranty (other than any Base), replacement of an entire Smart Bed, Climate™ series smart bed, Value bed, or Base. This warranty applies to Replacement Parts purchased, or in the case of Replacement Parts under any applicable full warranty, provided, on or after June 17, 2024. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

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What will we do?

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Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished or recertified products or parts in the repair or replacement of any: (1) Remote Control, or (2) Replacement Part under this warranty. Any repaired or replaced product will be warrantied for the remainder of the original warranty period.

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In the event that the warrantied products are no longer manufactured or available and no other products or comparable quality and value or which meet the product’s technical specifications are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the fair market value of the warrantied product or part. Such refund will not include incidental expenses, including original service and delivery fees.

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Who does this warranty provide coverage to?

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Any consumer who owns the Remote Control or any Replacement Parts and can provide proof of the original purchase date through providing either of the following pieces of information: (1) the original receipt, or (2) the original purchaser’s name, delivery address, and date of original purchase, or in the case of Replacement Parts provided pursuant to the terms of any applicable full warranty coverage, from the date of replacement. For the purposes of this warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number for personal, household or consumer use. This warranty does not apply to products purchased for commercial purposes. This warranty does not apply to the purchase of any display model products.

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What claims are excluded from this warranty?

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Damage resulting from (1) accident, abuse, misapplication, modification or, except where prohibited by law, any unauthorized repair or disassembly of the product not performed by Sleep Number; (2) improper operation or maintenance, usage not in accordance with product instructions, connection to an improper voltage/power supply or battery leakage; (3) use of consumables such as replacement batteries not supplied by Sleep Number; (4) lost parts that were originally supplied by Sleep Number with the product; or (5) normal wear and tear.

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What must I do to keep the warranty in effect?

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Keep your original receipt or verify original purchase details.

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You may be required to provide your original receipt at the time of any warranty claim. If you are unable to provide the original receipt, you may be required to provide other verification details, including the name and delivery address of the original purchaser and the date of the original purchase.

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What is the warranty on repaired or replaced products or parts?

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Remote Control. No new warranty is provided with any Remote Control that is repaired or replaced under this warranty. The warranty for any repaired or replacement Remote Control runs from the date of your original purchase of the Remote Control.

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Replacement Parts. As provided above, the 1-year full warranty period on Replacement Parts runs from the date of purchase or replacement of the Replacement Part. This warranty does not alter the warranty applicable to your Smart Bed, Climate™ series smart bed, Value bed, or Base, including but not limited to the calculation of the prorated warranty coverage periods as set forth in the applicable warranty which will continue concurrently with this warranty and will not be reset, suspended, or tolled during the period this warranty is in effect. When this warranty expires, the Replacement Parts are subject to the prorated warranty calculated from the date of the original purchase of your Smart Bed, Climate™ series smart bed, Value bed, or Base as set forth in the applicable warranty.

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Any Remote Control or Replacement Part that is replaced under this warranty must be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service.

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Where does this warranty apply?

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Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Remote Control or Replacement Parts outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

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What are the limitations on this warranty?

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Your exclusive remedy, in lieu of all incidental, special, or consequential damages including for negligence, is limited to repair or replacement of any product or part deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

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SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY ARISING BY LAW EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

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How does state law relate to this warranty?

\\n

Some states do not allow the exclusion or limitation of incidental or consequential damages so the foregoing limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement Remote Control or Replacement Part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

Important information on Class Action Waiver and Arbitration:

\\n

THIS FULL WARRANTY INCLUDES A CLASS ACTION WAIVER AND A REQUIREMENT THAT MOST DISPUTES BETWEEN YOU AND US MUST BE RESOLVED IN BINDING ARBITRATION, AND NOT IN COURT. THERE IS NO JUDGE OR JURY IN ARBITRATION AND DISCOVERY AND APPELLATE RIGHTS ARE MORE LIMITED THAN IN COURT. YOU HAVE A TIME-LIMITED RIGHT TO OPT OUT OF THIS ARBITRATION REQUIREMENT. SEE THE ARBITRATION AGREEMENT AND THE “ARBITRATION/CLASS ACTION WAIVER” AVAILABLE AT www.sleepnumber.com/pages/legal-arbitration.

\\n

\"}]}]",[],[],[],{"_48":1379,"_66":1244,"_68":69,"_14":1380,"_71":1381,"_1064":59,"_214":1383,"_51":171,"_216":59,"_217":205,"_219":335,"_221":1384,"_223":1385,"_225":59,"_226":59},"656a47d56e6d0c3a418fbea7","12.1.23 Bedding & Dual-Temp HEADER",{"_1038":1265,"_1120":1247,"_1248":1354,"_1250":1382,"_1252":1253,"_1254":1255,"_1256":1255},"{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{},\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"d9fc6289-fb2b-4c47-a03b-b3e1b9ddbb8f\",\"text\":\"

Bedding & DualTemp® Layer purchased December 1, 2023 through Today:

\"}],\"id\":\"d21ecd8a-d3db-4d3a-ae8c-fcd1818da00f\",\"multi\":true}]}",[],[],[],{"_48":1387,"_66":1370,"_68":69,"_14":1388,"_71":1389,"_1064":59,"_214":1391,"_51":195,"_216":59,"_217":205,"_219":335,"_221":1392,"_223":1393,"_225":59,"_226":59},"65ba9647bcb4d5627093f379","Bedding & Dualtemp",{"_1373":1390},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-d041bc07-2e0e-4c0b-aa3b-245911668687\",\"question\":\"SLEEP NUMBER® BEDDING COLLECTION 1 - YEAR LIMITED WARRANTY\",\"answer\":\"

Subject to the terms and exclusions below, Sleep Number Corporation (“Sleep Number”) warrants its bedding collection products against defects in material or workmanship under normal intended use for one year from the date of original purchase. This limited warranty extends to all Sleep Number^® bedding collection items, including pillows, sheets, mattress pads and layers (exclusive of any DualTemp™ layer), blankets, comforters, duvet/coverlet sets, bed skirts, and throws purchased on or after December 1, 2023. This limited warranty does not apply to the DualTemp™ layer or any other products not specifically included in the preceding list. Warranties for other Sleep Number^® products can be found on our website.

\\n

Please read the following important terms and conditions of this limited warranty, including an arbitration provision that governs any disputes.

\\n

What will we do?

\\n

If, during the limited warranty period, the product is found to be defective due to a defect in materials or workmanship under normal use and service, it will be repaired or replaced without charge. Sleep Number reserves the right to substitute products of comparable quality and value. If the warrantied product is no longer manufactured or available and no other products of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by repairing, replacing, or refunding the fair market value of the warrantied product or part. Such refund will not include incidental expenses, including original service and delivery fees.

\\n

Who does this warranty provide coverage to?

\\n

This warranty is non-transferrable and the sale, transfer or disposal of the warrantied product will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number, an affiliate, or an authorized retailer for personal, household, or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either with the intent to resell or through unauthorized resellers or retailers including, without limitation, third-party websites such as Craigslist, eBay, or Alibaba.

\\n

What claims are excluded from this warranty?

\\n

At no time will we be responsible for any incidental expenses or costs incurred by you related to or arising from warranted defects in or the performance of the product. This warranty excludes claims for conditions arising from normal wear and tear, including but not limited to foam or fill compression, discoloration, rips, or tears.

\\n

Use of products containing filling materials diminishes the loft of the filling materials and constitutes normal wear and tear. This warranty does not provide coverage for claims related to comfort preference (e.g. too hard/soft). Damage caused by self-repair, using third-party parts, or from third-party repair services is excluded hereunder and will void this warranty. This warranty does not provide coverage and will become void if claims are a result of damage caused by use of the product in any manner that is inconsistent with applicable owner’s guides, user manuals, or other operational instructions or from laundering, dry-cleaning, or handling the product in a matter that is inconsistent with care labels. This warranty also excludes claims for damage caused by misuse or abuse, including, but not limited to, stains, soil, burns, cuts, tears, spills, odors, shrinkage, or factors other than a product defect. In connection with your warranty claim, you are responsible for returning the warrantied product to us at your own cost. You are also responsible for the cost of us shipping a replacement product to you. In either case, you remain responsible for bringing your authorized return to a third-party delivery facility or drop-off location such as UPS or USPS. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal, or installation of any product except as provided herein. This limited warranty also does not include any reimbursement for inconvenience, removal, or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be asked to provide your original receipt at the time of any warranty claim. If you are unable to provide the original receipt, you may be required to provide other verification details, including the name and delivery address of the original purchaser and the date of the original purchase.

\\n

Do not remove the law label.
Do not remove any law labels attached to your product. This label identifies your product as being a genuine Sleep Number^® product and may be required to establish warranty coverage.

\\n

Keep the product in a sanitary condition.
This warranty shall not apply to any product found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects, or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on repaired or replaced products?

\\n

No new warranty is provided with any product that is repaired or replaced under this warranty. The warranty for any repaired or replacement product runs from the date of original purchase. Any product replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive a replacement product under this warranty but fail to return any replaced product to us as required, further warranty coverage will be suspended until such replaced product is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of covered products outside the United States, including transportation or use in any U.S. territory or possession, will void the warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages, including for negligence, is limited to, at Sleep Number’s sole discretion, repair, replacement, or refund of any product deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY ARISING BY LAW EVEN IF IT HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF SUCH DAMAGES ARE A DIRECT RESULT OF NEGLIGENCE.

\\n

Are there any limitations on implied warranties?

\\n

None of Sleep Number’s affiliates, including Select Comfort Retail Corporation, make any warranties, express or implied. The sole warranties are provided by Sleep Number. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE ONE-YEAR TERM OF THE LIMITED WARRANTY. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SLEEP NUMBER’S SUPPLIERS AND AFFILIATES, INCLUDING SELECT COMFORT RETAIL CORPORATION AND AUTHORIZED RETAILERS, WILL CREATE ANY WARRANTY.

\\n

Sleep Number does not authorize any person or entity to create for Sleep Number any obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact Sleep Number’s Customer Service department, during the warranty period, at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any product to us. Warranty related returns may not be returned to our stores. You may be asked to undertake certain steps to troubleshoot the product for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product. Products returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

Important information on Class Action Waiver and Arbitration:

\\n

\"},{\"id\":\"uuid-6f1bb556-8b99-4236-85e6-e73c9ed710a9\",\"question\":\"SLEEP NUMBER® DUALTEMP™ LAYER AND BUNKIE BOARD 1 YEAR LIMITED WARRANTY\",\"answer\":\"

Subject to the terms and exclusions below, Sleep Number Corporation (“Sleep Number”) warrants certain of its products against defects in materials or workmanship under normal use and service to the original purchaser for a period of one (1) year from the date of original delivery. This particular warranty extends to Sleep Number^® DualTemp^™ layers purchased after May 1, 2017 and Bunkie Boards purchased after September 30, 2024.

\\n

Please read the following important terms and limitations of the warranties, including an arbitration provision that governs any disputes.

\\n

What will we do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. Any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished or recertified products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the layer under this limited warranty. If the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the fair market value of the warrantied product or part. Such refund will not include incidental expenses, including original service and delivery fees.

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non-transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to the purchase of any floor model products.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “it feels too hard/soft”). Damage caused by self-repair, using third-party parts, or from third-party repair services not authorized by Sleep Number is excluded hereunder and will void this warranty. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature or relating to forces outside of Sleep Number’s control including but not limited to fire, flood, or lightning damage or for damage caused by power surges.

\\n

The warranties products are not medical devices. They are not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease or other conditions.

\\n

Sleep Number makes no warranties related to the diagnosis, cure, mitigation, treatment, or prevention of any disease or other condition.

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product or part to us. Shipping of products or parts related to your warranty claim will be at your expense in both directions. In either case, you remain responsible for bringing your authorized return to a third-party delivery facility or drop-off location such as UPS or USPS. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Do not remove the law label.
Do not remove the law label attached to your DualTemp layer. This label identifies your product as being a genuine Sleep Number^® product and may be required to establish warranty coverage.

\\n

Keep the DualTemp layer or Bunkie Board in a sanitary condition.
This warranty shall not apply to any product or part found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects, or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

No new warranty is provided with any DualTemp layer, Bunkie Board, or any part that is repaired or replaced under this warranty. The warranty on any replacement layer or part runs from the date of your original purchase. Any layer or part that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g. Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number DualTemp layer or Bunkie Board outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages, including for negligence, is limited to, at Sleep Number’s sole discretion, repair or replacement of any product or part deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

Are there any implied warranties?

\\n

No express or implied warranties are extended to any person and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

Some states do not allow the exclusion or limitation of incidental or consequential damages I so the foregoing limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary from state to state.

\\n

How do I file a warranty claim?

\\n

You must contact Sleep Number’s Customer Service department during the warranty period at (800)-472-7185 at the phone number printed on the back cover of your owner’s manual to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring dispatch of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored, or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

Important information on Class Action Waiver and Arbitration:

\\n

\"}]}]",[],[],[],{"_48":1395,"_66":1244,"_68":69,"_14":1396,"_71":1397,"_1064":59,"_214":1399,"_51":1273,"_216":59,"_217":205,"_219":335,"_221":1400,"_223":1401,"_225":59,"_226":59},"656a473a3b15f39eaeb42052","Valid 4.11.23 - Today - HEADER",{"_1038":1265,"_1120":1247,"_1248":1354,"_1250":1398,"_1252":1253,"_1254":1255,"_1256":1255},"{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{},\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"d9fc6289-fb2b-4c47-a03b-b3e1b9ddbb8f\",\"text\":\"

Products purchased April 11, 2023 through Today:

\"}],\"id\":\"d21ecd8a-d3db-4d3a-ae8c-fcd1818da00f\",\"multi\":true}]}",[],[],[],{"_48":1403,"_66":1370,"_68":69,"_14":1404,"_71":1405,"_1064":59,"_214":1407,"_51":1408,"_216":59,"_217":205,"_219":335,"_221":1409,"_223":1410,"_225":59,"_226":59},"65b13ae155eab8006f968309","April 11, 2023 - Today ALL ELEMENTS",{"_1373":1406},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-8d7db1a1-cff8-4418-9796-9dc487e0214e\",\"question\":\"UPHOLSTERED FURNITURE- ESSENTIALS AND SIGNATURE COLLECTION LIMITED WARRANTY\",\"answer\":\"

Sleep Number furniture is manufactured by Bernhardt Furniture Company, who warrants these products under the Bernhardt Casegoods and Upholstered Beds Limited Warranty. Please click here to learn more.

\"},{\"id\":\"uuid-2e18e62d-5316-4346-8904-c125a1d95a54\",\"question\":\"UPHOLSTERED FURNITURE- LIFESTYLE COLLECTION LIMITED WARRANTY\",\"answer\":\"

Sleep Number furniture is manufactured by Ergomotion, Inc., who warrants these products under the Ergomotion Limited Warranty. Please click here to learn more.

\"},{\"id\":\"uuid-96b98219-fd7b-48a5-973e-3c25d92f7d7d\",\"question\":\"FLEXFIT™ 15 YEAR LIMITED WARRANTY\",\"answer\":\"

FULL ONE YEAR WARRANTY
LIMITED AND PRORATED 15-YEAR PARTS WARRANTY

\\n

Leggett & Platt, Incorporated (“L&P”) provides the following warranty to the individual who is the purchaser of the new and unused Sleep Number adjustable base containing L&P components (the “adjustable base”), subject to the terms and conditions set forth herein. This warranty begins on the “warranty commencement date” which is the date of purchase of the new unused adjustable base by the original retail purchaser. As used in this warranty, “new and unused” means an adjustable base that is purchased new in the box, and that has not been refurbished, used as a floor or display model, or otherwise been used prior to purchase by the individual to whom this warranty is made.

\\n

Full One Year Warranty

\\n

The L&P components of this adjustable base are warranted against defects in workmanship or materials caused by L&P or its suppliers, for a period of one (1) year from the warranty commencement date. Upon receipt of notice by L&P from the purchaser during the first one (1) year after the warranty commencement date, L&P at its option will either repair or replace (at no cost to purchaser) any component that L&P determines to be defective because of a breach of this warranty. L&P will pay all labor and transportation costs then authorized in writing by L&P in advance for the repair or replacement of such component.

\\n

Limited and Prorated 15-Year Parts Warranty

\\n

During the second (2nd) through fifteenth (15th) year from the warranty commencement date, upon L&P receipt of notice from the purchaser during the 2nd through 15th years after the warranty commencement date, as to any L&P component that is determined by L&P to have a defect in workmanship or materials caused by L&P or its suppliers, L&P at its option will provide one of the following remedies to the purchaser, subject in each case to purchaser’s payment to L&P of the “prorated price” (as hereinafter defined) for the replacement component:

\\n

L&P may sell to the purchaser the same or a functionally equivalent replacement component, at a prorated price determined in accordance with the following table and at L&P prices then in effect for such component, plus any applicable sales taxes and fees for packaging, shipping, and handling, and fees for labor, administrative, or other services provided to the purchaser. This means the purchaser must pay all shipping and transportation costs for return of the defective component and for shipment and transportation of the replacement component. The purchaser also must pay, and is solely responsible for, all labor, services, and installation costs, including for determining whether a component is defective, removal of the component, and installation of the replacement component.

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Year after Warranty Commencement Date \\n	\\n Percentage of retail price payable by purchaser \\n
\\n 2nd Year \\n	\\n 35% \\n
\\n 3rd Year \\n	\\n 40% \\n
\\n 4th Year \\n	\\n 45% \\n
\\n 5th Year \\n	\\n 50% \\n
\\n 6th Year \\n	\\n 55% \\n
\\n 7th Year \\n	\\n 60% \\n
\\n 8th Year \\n	\\n 65% \\n
\\n 9th Year \\n	\\n 70% \\n
\\n 10th Year \\n	\\n 75% \\n
\\n 11th Year \\n	\\n 80% \\n
\\n 12th Year through 15th Year \\n	\\n 85% \\n

\\n

Example: If L&P receives notice of a valid warranty claim during the 4th year after the warranty commencement date, and if L&P’s retail price for a replacement component is $200, then the price L&P would charge to the purchaser for the replacement component would be $90 (which is 45% of $200) plus applicable taxes, shipping, handling, and administrative fees, and freight charges for return of the defective component and delivery of the replacement component. Again, the purchaser would also be responsible for all labor and other services for removing the defective component and installing the replacement component.

\\n

\\n
If the same or functionally equivalent replacement component is not available, or if L&P otherwise determines for any reason in its discretion that it will not sell or provide such replacement component, then L&P may provide an alternative remedy that L&P determines would have comparable value to the consumer, including but not limited to one of the following:
\\n
(a) Offer to the purchaser other components, mechanisms, or modifications that would allow the purchaser to continue to use the adjustable base, at prorated prices comparable to those in the table above, plus taxes and the other fees and charges, including shipping, handling, freight, labor, and service fees as referenced above; or
\\n
(b) If due to changes in technology, unavailability of electronic components, or other factor beyond the reasonable control of L&P, then L&P’s obligation is limited to restoring the base functionality of the adjustable base, which may require a new control system and may not include integration with the air pump or other Sleep Number technology; or
\\n
(c) L&P may elect to pay to the purchaser a partial refund amount for the defective component, equal to L&P’s then current price for such component, less the prorated amount (determined in accordance with the table above) that the purchaser would have paid to L&P for such component.
\\n

\\n

Additional Terms and Conditions

\\n

This warranty does not cover or apply: (a) to any damage caused by the purchaser or any person other than L&P; (b) if there has been any repair, modification, or replacement of the adjustable base or any components not authorized by L&P or performed by any person not qualified to make such repairs or replacements; (c) if the adjustable base or any component has been mishandled (whether in transit or by any other means), subjected to physical or electrical abuse or misuse, or otherwise operated or maintained in any manner inconsistent with the operation and maintenance procedures outlined in this document or provided by L&P or Sleep Number with the adjustable base; (d) to any damage caused by acts of God or nature, or by accidents or casualty events, including but not limited to damage by lightning, floods, windstorms, fire, earthquake, or the like, or by the fault, negligence, acts, or omissions of purchaser or any person other than L&P; (e) to any damage to mattresses, fabric, cables, electrical cords, or items or components supplied by dealers or persons other than L&P (contact the dealer for warranty information, if any, on these other items or components); (f) if there has been any modification of the adjustable base or any component without the prior written consent of L&P; (g) costs for unnecessary service costs, including costs for in-home service calls solely for the purpose of educating the purchaser or user about the adjustable base or finding an unsatisfactory power connection or other issue not caused by a component that is defective because of a breach of this warranty; or (h) if the recommended weight restriction is not followed (including any restriction in manuals, advisories, or instructions provided by L&P or Sleep Number), and in the event of such weight restriction is exceeded then this warranty will be void.

\\n

Repairs to or replacement of an adjustable base or its components under the terms of this limited warranty will apply to the original warranty period and will not serve to extend such period. The decision to repair or to supply replacement components, or any other remedy, will not serve to extend such period.

\\n

The decision to repair or to replace defective components under this warranty, or to provide a partial refund or any other remedy, shall be made, or cause to be made, by L&P at its option and in its sole discretion, to the extent allowed by applicable law.

\\n

Any remedy specified in this warranty (including repair or replacement) shall, to the extent permitted by applicable law, be the sole remedy of the purchaser. To the extent permitted by applicable law, L&P will have no liability for any other remedy or for any special, indirect, incidental, or consequential damages, or for any other damage, claim, or loss not expressly covered by the terms of this warranty.

\\n

This warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses, other than the labor and shipping costs specifically referenced in the “Full One Year Warranty” section above for repairs or replacements for defective components during the first year after the warranty commencement date. L&P and its service technicians will not be responsible for moving furniture or any other items not attached to the adjustable base in order to perform service on the adjustable base or any component.

\\n

It is the sole responsibility of the purchaser to provide adequate space and accessibility to the adjustable base. In the event that the technician is unable to perform service due to lack of accessibility, the service call will be billed to the purchaser and the service will have to be rescheduled.

\\n

TO THE EXTENT PERMITTED BY APPLICABLE LAW, L&P MAKES NO OTHER WARRANTY WHATEVER, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES, INCLUDING FOR MERCHANTABILITY OR FITNESS OF PURPOSE ARE DISCLAIMED AND EXCLUDED FROM THIS DOCUMENT, OR TO THE EXTENT APPLICABLE LAW DOES NOT ALLOW SUCH DISCLAIMER AND EXCLUSION, ARE LIMITED TO THE WARRANTY PERIODS STATED FOR THE EXPRESS WARRANTIES IN THIS DOCUMENT.

\\n

The warranties set forth in this document are provided only to the original retail purchaser of the adjustable base to the extent permitted by applicable law. Further, to the extent permitted by applicable law, the limited 15-year warranty set forth above is not assignable or transferable to any other person or any subsequent buyer, owner, or user of the adjustable base.

\\n

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion of such damages may not apply to every purchaser.

\\n

This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state. This warranty is valid in all 50 states, Puerto Rico, and Canada.

\\n

CONTACT INFORMATION:

\\n

Sleep Number
Customer Service Department
1001 3rd Ave S
Minneapolis, MN 55404
1-800-472-7185

\\n

Leggett & Platt, Incorporated
517 Vineyard’s Crossing
Lexington, NC 27295
Attention: Adjustable Bed Group
1-855-447-3274

\\n

\"}]}]",[],12,[],[],{"_48":1412,"_66":1244,"_68":69,"_14":1413,"_71":1414,"_1064":59,"_214":1416,"_51":1417,"_216":59,"_217":205,"_219":335,"_221":1418,"_223":1419,"_225":59,"_226":59},"6669f72afe191024a5488ccb","6.12 apri 11- june 16",{"_1038":1265,"_1120":1247,"_1248":1354,"_1250":1415,"_1252":1253,"_1254":1255,"_1256":1255},"{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{},\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"d9fc6289-fb2b-4c47-a03b-b3e1b9ddbb8f\",\"text\":\"

Product purchased April 11, 2023 through June 16, 2024:

\"}],\"id\":\"d21ecd8a-d3db-4d3a-ae8c-fcd1818da00f\",\"multi\":true}]}",[],13,[],[],{"_48":1421,"_66":1370,"_68":69,"_14":1422,"_71":1423,"_1064":59,"_214":1425,"_51":1426,"_216":59,"_217":205,"_219":335,"_221":1427,"_223":1428,"_225":59,"_226":59},"6669f82b0dd76a006d4a4066","April 11,2023-june 16, 2024",{"_1373":1424},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-15329bf5-b139-4ba4-8241-3d439fdb023d\",\"question\":\"SLEEP NUMBER® 10-YEAR STAIN PROTECTION LIMITED WARRANTY\",\"answer\":\"

10-Year Stain Protection Limited Warranty on a new (i) Sleep Number^® smart bed mattress, excluding the base, when a Sleep Number^® Total Protection Mattress Pad is purchased within five days of the purchase of the Sleep Number^® smart bed mattress and the mattress pad is on the Sleep Number^® smart bed mattress at the time of the occurrence of the stain or (ii) Sleep Number Climate360^® smart bed mattress, excluding the base, when a Sleep Number Climate360^® Total Protection Mattress Pad is purchased within five days of the purchase of the Sleep Number Climate360^® smart bed mattress and the mattress pad is on the Sleep Number Climate360^® smart bed mattress at the time of the occurrence of the stain.

\\n

The Sleep Number^® smart bed mattress and Sleep Number Climate360^® smart bed mattress are collectively referred to herein as “mattress.” The Sleep Number^® Total Protection Mattress Pad and Sleep Number Climate360^® Total Protection Mattress Pad are collectively referred to herein as “mattress pad.”

\\n

This limited warranty provides coverage only when you purchase and use the Sleep Number® mattress pad that corresponds with your Sleep Number® mattress (e.g., you must use a Climate360^® Total Protection Mattress Pad with a Climate360^® smart bed mattress).

\\n

What is the warranty term?

\\n

Ten years from the date of purchase of the Sleep Number^® mattress if the corresponding Sleep Number^® mattress pad is purchased within five days of the purchase of the mattress.

\\n

What does this warranty cover?

\\n

Mattress stain protection from food or beverage spills
Mattress stain protection from human and animal bodily fluids
Mattress stain protection from facial cosmetics
Mattress stain protection from oil and grease spills

\\n

What will we do?

\\n

Sleep Number, at its sole option, may elect to replace the affected part(s) or replace the mattress. If Sleep Number elects to replace the mattress, Sleep Number will endeavor to select a replacement mattress of equal value to the original purchase price of the affected mattress.
Service or replacement is limited to the affected mattress only and the total value of such replacement is limited to $5,000.00.
Sleep Number is not responsible for dye lot, texture, or cover variations in the replacement Sleep Number mattress or part(s).
If Sleep Number elects to replace your mattress or affected part(s) due to staining, Sleep Number will provide a one-time replacement of your mattress pad at no charge.
Sleep Number may request that you return the affected mattress, part(s), or the mattress pad used at the time of the staining.

\\n

Who does this warranty provide coverage to?

\\n

This Limited Warranty applies only to consumers who purchase the products directly from Sleep Number and use them for personal, household, or consumer use.
This Limited Warranty is non-transferable and the sale, transfer, or disposal of the warrantied product will void this Limited Warranty.

\\n

What claims are excluded from this warranty?

\\n

Stains caused by general soiling, defined as gradual and non-single occurrence buildup of dirt, dust, body oils, or perspiration
Stains caused by negligence or abuse by user; improper maintenance of the mattress pad and/or mattress; or normal wear and tear
Stains caused by acids; corrosives; nail polish; nail polish remover; inks; gum; paint; bleach; medications and vitamins; chemical hair treatments such as hair gel, hair spray, or mousse; dyes; solvents; non-colorfast material; and stains of unknown origin
Stains allowed by non-warrantied damage or defects to the mattress pad, such as rips or tears
Stains caused during, or as a result of, the mattress being in transit or storage while in your possession
Stains caused by property, structural, or casualty damage or acts of God, such as, but not limited to, flood or fire
Stains on the base, carpet, flooring, or items in proximity to the mattress due to substances running off the mattress or mattress pad
Stains occurring on the mattress used in non-residential settings, or located outdoors or in patios or screened rooms where the mattress may be directly or indirectly exposed to weather elements
Stains occurring on the mattress when the mattress pad is not in use at the time of spillage or staining
Stains or damage to the mattress pad itself (the limited warranty applicable to the mattress pad is Sleep Number’s Bedding Collection Limited Warranty)
Discoloration arising from normal wear and tear
Stains occurring on the mattress when the incorrect mattress pad is used. (For example, the Sleep Number^®Total Protection Mattress Pad must be used with the Sleep Number 360^® smart bed mattress; the Sleep Number Climate360^® Total Protection Mattress Pad must be used with the Sleep Number Climate360^® smart bed mattress).

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your products. This label identifies your product as being a genuine Sleep Number^® product and may be required to establish warranty coverage.

\\n

Where does this warranty apply?

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy is limited to repair or replacement of any product or part under the terms and conditions stated above. SLEEP NUMBER WILL BEAR NO OTHER DAMAGES OR EXPENSES AND SPECIFICALLY DISCLAIMS ALL INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This Limited Warranty becomes void if you do not cooperate with Sleep Number in its reasonable efforts to perform under this Limited Warranty.
Repair or replacement of a product under this Limited Warranty does not lengthen the limited warranty period.
Replacement of the mattress or its parts is limited to one occurrence during the life of the Limited Warranty. Replacement of the mattress pad is limited to one mattress pad during the life of the Limited Warranty. Replacement of the mattress or its parts covered by this Limited Warranty fulfills all terms and conditions of this Limited Warranty coverage. No new Limited Warranty is provided with any product that is replaced under this Limited Warranty.

\\n

Are there any implied warranties?

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

YOU MUST REGISTER YOUR CLAIM WITHIN NO MORE THAN FIVE (5) DAYS OF THE STAIN-CAUSING INCIDENT BY CALLING SLEEP NUMBER’S CUSTOMER SERVICE DEPARTMENT AT (800) 472-7185.
You must provide the date the stain occurred and identify the material(s) or substance(s) causing the stain.
You may be asked to provide a photograph of the stain.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to or arises out of the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Trial by Jury and Class Action Waiver: By purchasing the Sleep Number product to which this warranty is attached, you understand and agree that except as provided herein, you have waived your right to have your Dispute with us resolved by either a jury or bench trial. We have waived our right to a jury or bench trial as well. You also understand and agree that you have waived your right to participate in any litigation related to your Dispute on a class basis or as a class member.

\\n

Fundamental Fairness: Sleep Number supports the proposition that all parties to a Dispute that is subject to these ADR provisions are entitled to a fundamentally fair process and hearing. Toward that end, Sleep Number intends these ADR provisions to fully support the Consumer Due Process Protocol as published by the American Arbitration Association (“AAA”). Each party shall be given adequate notice of hearings and an opportunity to be heard and to present relevant evidence.

\\n

ADR Administrator and Rules: Unless we both otherwise agree in writing, any mediation or arbitration under these ADR provisions of this warranty shall be administered by and pursuant to the non-binding mediation or binding arbitration rules of the AAA concerning consumer-related disputes in effect at the time a case is filed. Information on these rules can be found on the AAA website (www.adr.org) or by contacting the AAA at (800) 778-7879.

\\n

ADR Process: Except in the case of a Small Claim, as defined below, you agree that any and all Disputes between us shall be submitted first to non-binding mediation. If the Dispute is not resolved through mediation, you may then submit the Dispute for binding arbitration. Further information on the ADR process may found on the AAA website (www.adr.org).

\\n

Restrictions on Arbitration: Disputes shall be arbitrated on an individual basis. You have no right to or authority for any Dispute to be arbitrated on a class action basis or in a purported representative capacity on behalf of the general public or other persons or entities similarly situated. The arbitrator’s authority to resolve disputes and to make awards is limited to Disputes between you and us alone. Furthermore, disputes brought by either you or us against the other may not be joined or consolidated in arbitration with disputes brought by or against any third party unless agreed to in writing by all parties. No arbitration award or decision on any Dispute shall be given preclusive effect as to issues or claims in any dispute with anyone who is not a party to the arbitration. Should any portion of this paragraph be stricken from this warranty or deemed otherwise unenforceable, then this entire ADR section shall be stricken from this warranty.

\\n

Small Claims: If your Dispute is for damages of less than the jurisdictional limit for claims made in small claims court where you live (a “Small Claim”), you may elect to file your Small Claim on a non-class/non-consolidated/non-representative basis in such small claims court instead of submitting your Small Claim to the AAA for mediation or arbitration as required by this warranty. If your Small Claim is unsuccessful in small claims court and you wish to further pursue your Small Claim, you agree to submit Your Small Claim to the AAA as a Dispute for binding arbitration but not mediation under this warranty.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. There may be no fee to file a request to mediate with the AAA, but there is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney, as well as other fees, costs, and expenses related to preparing your case for mediation or arbitration.

\\n

Right to Representation: During the ADR process (either mediation or arbitration) you have the right, at your own expense, to be represented by an attorney. The choice of whether to retain an attorney and the costs and expenses of such attorney are entirely yours.

\\n

Initiating the Dispute Resolution Process: Please contact your local small claims court clerk for instructions on submitting your Small Claim to the small claims court. To submit your Dispute to mediation (initial claims) or arbitration (appeals), please contact the AAA.

\\n

Selection of Neutrals: Any mediation or arbitration filed with the AAA will be heard by an independent and neutral third party (a “Neutral”). As part of the ADR process, all parties are entitled to a Neutral who is independent and impartial. Toward that end and pursuant to the AAA rules for the selection of a Neutral, each party will be provided with a list of available Neutrals by the AAA. Each party will be entitled to strike those Neutrals the party deems unacceptable. The parties shall then rank the Neutrals remaining on their list. The AAA will select the Neutral from the names remaining on the list starting with the highest mutually ranked Neutral.

\\n

Location of Mediation or Arbitration: In the case of face-to-face proceedings, such proceedings will be conducted at a locale that is reasonably convenient to each party with due consideration of each party’s ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the location will be selected by the Neutral.

\\n

Nature of Hearing: In some cases, the Neutral may find it more expeditious and/or less costly to render an opinion based on written submissions only (no hearing) or based on a hearing conducted telephonically. The Neutral shall always have discretionary authority as to whether to require a face-to-face hearing at the request of either party.

\\n

Remedies and Awards: The Neutral shall be empowered to grant whatever relief would be available in court or in equity. In the case of arbitration, the decision of the Neutral and any award granted to either party shall be final and binding but subject to review in accordance with applicable statutes governing arbitration awards. In making the award, the Neutral should apply any identified, pertinent contract terms, statutes, and legal precedents. The Neutral shall also provide a brief written explanation of the basis for any award at the time it is made.

\"},{\"id\":\"uuid-18361887-f1ea-4321-9642-b473d8381469\",\"question\":\"SMART BED AND BASE 15 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number^® smart bed, FlexFit^TM adjustable base, and integrated base 1-year full warranty, 15-year limited warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants its mattresses, adjustable bases, and non-adjustable integrated bases against defects in material or workmanship under normal use and service for a total period of fifteen (15) years from the date of original purchase consisting of a Full Warranty during the “First Warranty Year” (the time period between the original purchase date up to, but not including, the first anniversary of the original purchase date) and a Limited Warranty thereafter. This warranty extends to: (i) all Sleep Number^® smart bed mattresses (“Smart Beds”) except those marketed as Climate360^® smart beds (inclusive of mattress and smart adjustable base, collectively, a “Climate360^® smart bed”) or Sleep Number 360^® smart beds (“360^® smart beds”), (ii) FlexFit^TM adjustable bases sold with Smart Beds (“Adjustable Bases”), and (iii) Sleep Number integrated bases (“Integrated Bases”) (collectively, Integrated Bases and Adjustable Bases are referred to as “Bases”) purchased on or after April 11, 2023. This warranty also applies to the Smart Control system that adjusts the firmness of your covered Smart Bed or Adjustable Base.

\\n

This warranty does not apply to: (i) 360^® smart beds, (ii) FlexFit^TM adjustable bases compatible with or sold with 360^® smart beds, (iii) Climate360^® smart beds; (iv) the Sleep Number^® smart remote control, which is sold separately and is covered by a separate warranty; (v) SleepIQ^® technology, including any SleepIQ^® application functionality or SleepIQ^® reports, the use and function of which is governed by the SleepIQ User Agreement available on our website at www.sleepnumber.com/pages/sleepiq-end-user-agreement; or (vi) bedding, furniture or other products sold by Sleep Number.

\\n

What will we do?

\\n

During the First Warranty Year, Sleep Number, at our sole option, will repair, replace, or refund the warrantied product or part due to a defect in materials or workmanship under normal use and service. During the First Warranty Year, any covered repairs or replacement parts and the associated labor of our technicians, if such labor is necessary, will be at no cost to you. During the First Warranty Year, the warranty may be voided if you perform your own repairs, use third-party parts, or use a third-party repair service.

\\n

Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished or recertified products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the Smart Bed (e.g., the Smart Control system or the air chambers) under this warranty. If the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the fair market value of the warrantied product or part. Such refund will not include incidental expenses including original service and delivery fees.

\\n

How is warranty coverage calculated after the First Warranty Year?

\\n

After the First Warranty Year until the fifteenth anniversary of the date of original purchase, any repair or replacement cost is prorated and will be calculated by multiplying our then-current prices for the product or part (or a comparable product or part if the original product or part is no longer in production) by the percentage of such cost that you are responsible for paying for such product or part as follows:

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Time from Original Purchase Date \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n First Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original purchase date up to eleventh anniversary of original purchase date \\n	\\n 30% plus 5% for each completed year from original purchase date \\n
\\n Eleventh anniversary of original purchase date through fifteenth anniversary of original purchase date \\n	\\n 85% \\n

\\n

Example: If Sleep Number receives notice of a valid warranty claim during the 4th year after the warranty commencement date, and if Sleep Number’s then-current retail purchase price for a replacement part is $200, then the price Sleep Number would charge for the replacement part would be $90 (which is 45% of $200) plus applicable taxes, shipping and handling fees, and freight charges for return of the defective part and delivery of the replacement part. Again, you would also be responsible for any labor and other services for removing the defective part and installing the replacement part.

\\n

What costs does this warranty cover?

\\n

Depending on the timing of your warranty claim, you may be responsible for the cost of returning the warrantied product or part to us. This may include the cost of returning the entire product to us. Pick-up service may be available at your cost. In some cases, pick-up service at your cost may be the only option available for returning a covered product or part to us.

\\n

If your claim occurs during the First Warranty Year, we will incur both the cost of returning the warrantied product or part back to us or to you, as well as the cost associated with the transportation, inspection, removal or installation of the warrantied product or part. At no time will we be responsible for any incidental expenses or costs incurred by you related to or arising from warranted defects in or the performance of the product. If your claim occurs after the First Warranty Year, shipping of products or parts related to your covered warranty claim will be at your expense in both directions and the warranty will not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts. After the First Warranty Year, the responsibility for the installation of any product or part replaced under the remaining limited warranty and any related installation costs are yours regardless of the pro-rated cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. This warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

Who does this warranty provide coverage to?

\\n

During the First Warranty Year, this warranty provides coverage to any consumer who owns the warrantied product and can provide proof of the original purchase date through providing either of the following pieces of information: (1) the original receipt; or (2) the original purchaser’s name, delivery address, and date of original purchase. For the purposes of this warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number for personal, household or consumer use. This warranty only applies to customers who purchase the product directly from Sleep Number for personal, household or consumer use. This warranty does not apply to products purchased for commercial purposes. After the First Warranty Year, the remaining fourteen years of limited warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. This warranty does not apply to the purchase of any display model products. If you are not the original purchaser, the warranty will follow the product during the First Warranty Year, but you understand that SleepIQ^® technology is not a part of this warranty, may not be transferred to a new owner, and therefore may not be operable for you. After the First Warranty Year, the warranty provides coverage only to those customers who owned the warrantied product on the first anniversary of the original purchase date, and the remaining limited warranty is no longer transferable after that date.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to Smart Bed cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). Damage caused by self-repair, using third-party parts, or from third-party repair services is excluded hereunder and will void this warranty. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. This warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood, or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Smart Bed and may require you to occasionally adjust your Smart Control system to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in the product. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

For split king and FlexTop king mattresses, the full or partial “split” between the two halves of the mattress is necessary for independent movement. A widening of this split may occur over time and is normal, depending on your use of the Smart Bed and does not reflect any defect in the product. Consequently, this warranty will not cover claims related to the normal widening of the split.

\\n

This warranty excludes claims related to access and use of SleepIQ^® services. This warranty also excludes any claims regarding connectivity, compatible device or communication protocol issues that are not related to defects in materials or workmanship with the Smart Bed or Base. Any claims related to the SleepIQ^® services are governed by a separate SleepIQ User Agreement. This warranty also excludes claims related to any Sleep Number^® smart remote control(s) that may have been optionally purchased at any time. Any claims related to a Sleep Number^® smart remote control are governed by a separate warranty applicable to such purchase.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

You may be required to provide the original receipt at the time of any warranty claim. If you are unable to provide the original receipt, you may be required to provide other verification details, including the name and delivery address of the original purchaser and the date of the original purchase.

\\n

Use an appropriate foundation.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your Smart Bed. This label identifies your Smart Bed as being a genuine Smart Bed and may be required to establish warranty coverage.

\\n

Keep the product in a sanitary condition.

\\n

This warranty shall not apply to any product or part found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1-Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under this warranty, and the Replacement Parts 1-Year Full Warranty does not alter this warranty, including but not limited to the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed parts are subject to the remaining warranty coverage, if any, applicable to your original purchase, and you are responsible for the full or prorated cost of any subsequent product or parts as set forth above in the warranty coverage calculation chart.

\\n

In Sleep Number’s sole discretion, any product or part requiring service or replacement under this warranty must either: (i) be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service or replacement; or (ii) be made available to Sleep Number technicians for warranty service or replacement at the customer’s home. If you receive warranty service or replacement but fail to return any replaced part or product to us or fail to make your product reasonably available for service, further warranty coverage may be suspended.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Smart Bed or Base outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SMART BED, INTEGRATED BASE, ADJUSTABLE BASE, OR SMART CONTROL SYSTEM IS LIMITED IN DURATION TO THE EXTENT PERMITTED UNDER APPLICABLE LAW. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your Smart Bed, Integrated Base, or Adjustable Base is suitable for you or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring dispatch of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored, or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

Small Claims: : If your Dispute is for damages of less than the jurisdictional limit for claims made in small claims court where you live (a “Small Claim”), you may elect to file your Small Claim on a non-class/non-consolidated/non-representative basis in such small claims court instead of submitting your Small Claim to the AAA for mediation or arbitration as required by this warranty. If your Small Claim is unsuccessful in small claims court and you wish to further pursue your Small Claim, you agree to submit Your Small Claim to the AAA as a Dispute for binding arbitration but not mediation under this warranty.

\\n

Costs and Fees Imposed by AAA:You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"},{\"id\":\"uuid-bd686c0f-600c-47cc-831a-889b70fcbe72\",\"question\":\"360® SMART BED 15 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number 360^® Smart Bed and Integrated Base 1-Year Full Warranty, 15-Year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants certain of its mattresses and non-adjustable integrated bases against defects in material or workmanship under normal use and service for a total period of fifteen (15) years from the date of original purchase consisting of a Full Warranty during the “First Warranty Year” (the time period between the original purchase date up to, but not including, the first anniversary of the original purchase date) and a Limited Warranty thereafter. This warranty extends to all Sleep Number 360^® smart bed mattresses (“360Smart Beds”) and Sleep Number 360^® integrated bases (“Integrated Bases”) purchased after March 28, 2020. This warranty also applies to the Firmness Control™ system or Smart Control system that adjusts the firmness of your covered 360 Smart Bed. This warranty does not apply to any Sleep Number^® remote controls which are sold separately and are covered by a separate warranty. This warranty also does not apply to SleepIQ^® technology, including any SleepIQ^® application functionality or SleepIQ^® reports, the use and function of which is governed by the SleepIQ User Agreement available on our website at www.sleepnumber.com/pages/sleepiq-end-user-agreement. This warranty also does not apply to any non-Sleep Number 360^® smart beds (such as the Sleep Number^® s-series, k-series, and r-series bed mattresses), the next generation Sleep Number^® smart beds launched on April 11, 2023, Climate360^® smart beds (inclusive of mattress and smart adjustable base, collectively, a “Climate360^® smart bed”), modular bases, or FlexFit™ adjustable bases.

\\n

What will we do?

\\n

Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished or recertified products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the 360 Smart Bed (e.g., the Firmness Control™ system, Smart Control system, or the air chambers) under this warranty. If warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the fair market value of the warrantied product or part. Such refund will not include incidental expenses including original service and delivery fees.

\\n

How is warranty coverage calculated after the First Warranty Year?

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Time from Original Purchase Date \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n First Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original purchase date up to eleventh anniversary of original purchase date \\n	\\n 30% plus 5% for each completed year from original purchase date \\n
\\n Eleventh anniversary of original purchase date through fifteenth anniversary of original purchase date \\n	\\n 85% \\n

\\n

What costs does this warranty cover?

\\n

Depending on the timing of your warranty claim, you may be responsible for the cost of returning the warrantied product or part to us. This may include the cost of returning the entire 360 Smart Bed or Integrated Base to us. Pick-up service may be available at your cost. In some cases, pick-up service at your cost may be the only option available for returning a covered product or part to us.

\\n

If your claim occurs during the First Warranty Year, we will incur both the cost of returning the warrantied product or part back to us or to you, as well as the cost associated with the transportation, inspection, removal or installation of the warrantied product or part. At no time will we be responsible for any incidental expenses or costs incurred by you related to or arising from warranted defects in or the performance of the 360 Smart Bed or Integrated Base. If your claim occurs after the First Warranty Year, shipping of products or parts related to your covered warranty claim will be at your expense in both directions and the warranty will not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts. After the First Warranty Year, the responsibility for the installation of any product or part replaced under the remaining limited warranty and any related installation costs are yours regardless of the pro-rated cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. This warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

Who does this warranty provide coverage to?

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to 360 Smart Bed cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). Damage caused by self-repair, using third-party parts, or from third-party repair services is excluded hereunder and will void this warranty. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. This warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood, or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your 360 Smart Bed and may require you to occasionally adjust your Firmness Control™ system or Smart Control system to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in your 360 Smart Bed, Firmness Control™ system, or Smart Control system. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

This warranty excludes claims related to access and use of SleepIQ^® services. This warranty also excludes any claims regarding connectivity, compatible device or communication protocol issues that are not a related to defects in materials or workmanship with the 360 Smart Bed. Any claims related to the SleepIQ^® services are governed by a separate SleepIQ User Agreement. This warranty also excludes claims related to any Sleep Number^® remote controls that may have been optionally purchased at any time. Any claims related to a Sleep Number^® remote control are governed by a separate warranty applicable to such purchase.

\\n

What must I do to keep the warranty in effect?

\\n

Keep the original receipt.

\\n

Use an appropriate foundation.

\\n

Your 360 Smart Bed is designed to work on a firm, solid, non-spring foundation, our Integrated Base, or an adjustable bed base that is sufficiently strong and stable so as being capable of supporting the weight of the 360 Smart Bed and its occupants. Failure to use an appropriate foundation will void your warranty.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your 360 Smart Bed. This label identifies your 360 Smart Bed as being a genuine product and may be required to establish warranty coverage.

\\n

Keep the mattress and/or base in a sanitary condition.

\\n

the weight of the Smart Bed and its occupants. Failure to use an appropriate foundation will void your warranty.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1 Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under this warranty, and the Replacement Parts 1-Year Full Warranty does not alter this warranty, including but not limited to the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed parts are subject to the remaining warranty coverage, if any, applicable to your original purchase, and you are responsible for the full or prorated cost of any subsequent product or parts as set forth above in the warranty coverage calculation chart.

\\n

In Sleep Number’s sole discretion, any 360 Smart Bed or part requiring service or replacement under this warranty must either: (i) be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service or replacement; or (ii) be made available to Sleep Number technicians for warranty service or replacement at the customer’s home. If you receive warranty service or replacement but fail to return any replaced part or product to us or fail to make your product reasonably available for service, further warranty coverage may be suspended.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your 360 Smart Bed or Integrated Base outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR 360^® SMART BED, INTEGRATED BASE, FIRMNESS CONTROL™ SYSTEM, OR SMART CONTROL SYSTEM IS LIMITED IN DURATION TO THE EXTENT PERMITTED UNDER APPLICABLE LAW. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your 360 Smart Bed and/or Integrated Base is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring dispatch of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"},{\"id\":\"uuid-b1913dcc-fb89-48b3-9f78-321d934a0ebf\",\"question\":\"SLEEP NUMBER® REMOTE CONTROL AND REPLACEMENT PARTS 1-YEAR FULL WARRANTY\",\"answer\":\"

\\n

Sleep Number Corporation (“Sleep Number”) warrants that your Sleep Number^® remote control (“Remote Control”) shall be free from defects in material and workmanship for one (1) year from the date of original purchase. This warranty applies to Remote Controls purchased after March 28, 2020. Sleep Number also warrants that certain replacement parts purchased or received from Sleep Number (“Replacement Parts”) shall be free from defects in material and workmanship for one (1) year from: (1) the date of purchase of the Replacement Part, whether at full or prorated price, or (2) if provided pursuant to the terms of any applicable full warranty coverage, from the date of replacement. “Replacement Parts” includes any replaceable parts or components of a: Sleep Number 360^® smart bed mattress or Sleep Number^® smart bed mattress (collectively, a “Smart Bed”); Climate360^® smart bed (inclusive of mattress and smart adjustable base, collectively, “Climate360^® smart bed”); Sleep Number^® s-series, k-series, or r-series bed mattress (“Value bed”); or non-adjustable or adjustable base (“Base”). “Replacement Parts” does not include, and this warranty does not apply to, products such as the following: accessories or bedding (e.g., pillows, sheets, mattress pads and layers, blankets, comforters, duvets/coverlets, bed skirts, and throws, etc.), DualTemp™ products, upholstered furniture, SleepIQ^® technology, products that carry a third-party manufacturer’s warranty (other than any Base), replacement of an entire Smart Bed, Climate360^® smart bed, Value bed, or Base. This warranty applies to Replacement Parts purchased, or in the case of Replacement Parts under any applicable full warranty, provided, after March 28, 2020. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

\\n

What will we do?

\\n

Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished or recertified products or parts in the repair or replacement of any (i) Remote Control or (ii) Replacement Part that does not come into contact with the outer sleeping surface of the Smart Bed (e.g., the Firmness Control™ system, the Smart Control system, the Thermal Module or the air chambers) under this warranty. Any repaired or replaced product will be warrantied for the remainder of the original warranty period.

\\n

Who does this warranty provide coverage to?

\\n

Any consumer who owns the Remote Control or any Replacement Parts and can provide proof of the original purchase date through providing either of the following pieces of information: (1) the original receipt; or (2) the original purchaser’s name, delivery address, and date of original purchase, or in the case of Replacement Parts provided pursuant to the terms of any applicable full warranty coverage, from the date of replacement. For the purposes of this warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number for personal, household or consumer use. This warranty does not apply to products purchased for commercial purposes. This warranty does not apply to the purchase of any display model products.

\\n

What claims are excluded from this warranty?

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt or verify original purchase details.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Replacement Parts. As provided above, the 1-year full warranty period on Replacement Parts runs from the date of purchase or replacement of the Replacement Part. This warranty does not alter the warranty applicable to your Smart Bed, Climate360® smart bed, Value bed, or Base, including but not limited to the calculation of the prorated warranty coverage periods as set forth in the applicable warranty which will continue concurrently with this warranty and will not be reset, suspended, or tolled during the period this warranty is in effect. When this warranty expires, the Replacement Parts are subject to the prorated warranty calculated from the date of the original purchase of your Smart Bed, Climate360® smart bed, Value bed, or Base as set forth in the applicable warranty.

\\n

Any Remote Control or Replacement Part that is replaced under this warranty must be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service.

\\n

Where does this warranty apply?

\\n

What are the limitations on this warranty?

\\n

Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

Some states do not allow the exclusion or limitation of incidental or consequential damages so the foregoing limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

\\n

How do I file a warranty claim?

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"},{\"id\":\"uuid-1eb4cecd-797d-40d3-8b58-f6077b173ef4\",\"question\":\"CLIMATE360® SMART BED 15 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number Climate360® smart bed 1 Year Full Warranty, 15 Year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants its Climate360® smart bed (inclusive of mattress and smart adjustable base, collectively, “Climate360® smart bed”) against defects in material or workmanship under normal use and service for a total period of fifteen (15) years from the date of original purchase consisting of a Full Warranty during the “First Warranty Year” (the time period between the original purchase date up to, but not including, the first anniversary of the original purchase date) and a Limited Warranty thereafter. This warranty extends to all Climate360® smart beds purchased on or after September 19, 2022.This warranty also applies to the Smart Control system or Thermal Module that adjusts the firmness or temperature of your covered Climate360® smart bed. This warranty does not apply to the Sleep Number 360^® smart remote control, which is sold separately and is covered by a separate warranty. This warranty also does not apply to SleepIQ^® technology, including any SleepIQ^® application functionality or SleepIQ^® reports, the use and function of which is governed by the SleepIQ User Agreement available on our website at www.sleepnumber.com/pages/sleepiq-end-user-agreement. This warranty also does not apply to the Sleep Number 360^®smart beds, any non-Sleep Number 360^® smart beds (such as the Sleep Number^® s-series and r-series mattresses), modular bases, or FlexFit™ adjustable bases.

\\n

What will we do?

\\n

Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the Climate360™ smart bed (e.g., the Smart Control system, Thermal Module, or air chambers) under this warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the actual purchase price of the warrantied product or part. Purchase price does not include incidental expenses including original service and delivery fees.

\\n

How is warranty coverage calculated after the First Warranty Year?

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Time from Original Purchase Date \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n First Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original purchase date up to eleventh anniversary of original purchase date \\n	\\n 30% plus 5% for each completed year from original purchase date \\n
\\n Eleventh anniversary of original purchase date through fifteenth anniversary of original purchase date \\n	\\n 85% \\n

\\n

What costs does this warranty cover?

\\n

Depending on the timing of your warranty claim, you may be responsible for the cost of returning the warrantied product or part to us. This may include the cost of returning the entire Climate360™ smart bed to us. Pick-up service may be available at your cost. In some cases, pick-up service at your cost may be the only option available for returning a covered product or part to us.

\\n

If your claim occurs during the First Warranty Year, we will incur both the cost of returning the warrantied product or part back to us or to you, as well as the cost associated with the transportation, inspection, removal or installation of the warrantied product or part. At no time will we be responsible for any incidental expenses or costs incurred by you related to or arising from warranted defects in or the performance of the Climate360™ smart bed. If your claim occurs after the First Warranty Year, shipping of products or parts related to your covered warranty claim will be at your expense in both directions and the warranty will not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts. After the First Warranty Year, the responsibility for the installation of any product or part replaced under the remaining limited warranty and any related installation costs are yours regardless of the pro-rated cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. This warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

Who does this warranty provide coverage to?

\\n

During the First Warranty Year, this warranty provides coverage to any consumer who owns the warrantied product and can provide proof of the original purchase date through providing either of the following pieces of information: (1) the original receipt; or (2) the original purchaser’s name, delivery address, and date of original purchase. For the purposes of this warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number or an authorized reseller for personal, household or consumer use. This warranty only applies to customers who purchase the product directly from Sleep Number or an authorized reseller for personal, household, or consumer use. This warranty does not apply to products purchased for commercial purposes. After the First Warranty Year, the remaining fourteen years of limited warranty does not apply to products purchased: for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. This warranty does not apply to the purchase of any display model products. If you are not the original purchaser, the warranty will follow the product during the First Warranty Year, but you understand that SleepIQ^® technology is not a part of this warranty, may not be transferred to a new owner, and therefore may not be operable for you. After the First Warranty Year, the warranty provides coverage only to those customers who owned the warrantied product on the first anniversary of the original purchase date, and the remaining limited warranty is no longer transferable after that date.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to Climate360™ smart bed cover compression, foam compression, discoloration of parts, or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Smart Control system or Thermal Module. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals, or other operational instructions, or from laundering or dry-cleaning the product or any part thereof, as well as damage caused by misuse or abuse, including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood, or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Climate360™ smart bed and may require you to occasionally adjust your Smart Control system or Thermal Module to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in your Climate360™ smart bed, Smart Control system, or Thermal Module. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

This warranty excludes claims related to access and use of SleepIQ^® services. This warranty also excludes any claims regarding connectivity, compatible device, or communication protocol issues that are not related to defects in materials or workmanship with the Climate360™ smart bed. Any claims related to the SleepIQ^® services are governed by a separate SleepIQ User Agreement. This warranty also excludes claims related to any Sleep Number 360^® smart remote control(s) that may have been optionally purchased at any time. Any claims related to a Sleep Number 360^® smart remote control are governed by a separate warranty applicable to such purchase.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

Use an appropriate foundation.

\\n

Your Climate360™ smart bed mattress is designed to work on the smart adjustable base with which the mattress is sold collectively as the Climate360™ smart bed. Failure to use the Climate360™ smart bed mattress paired with the smart adjustable base will void your warranty.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your Climate360™ smart bed. This label identifies your Climate360™ smart bed as being a genuine Climate360™ smart bed and may be required to establish warranty coverage.

\\n

Do not open the Smart Control system or Thermal Module.

\\n

Do not open or tamper with the Smart Control system, or Thermal Module. Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Smart Control system or Thermal Module.

\\n

Keep the Climate360^™ smart bed in a sanitary condition.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1 Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under this warranty, and the Replacement Parts 1-Year Full Warranty does not alter this warranty, including but not limited to the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended, or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed part are subject to the remaining warranty coverage, if any, applicable to your original purchase of your Climate360™ smart bed, and you are responsible for the full or prorated cost of any subsequent product or parts as set forth above in the warranty coverage calculation chart.

\\n

Any entire Climate360™ smart bed or part requiring service or replacement under this warranty must be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service or replacement. If you receive warranty service or replacement but fail to return any replaced part or product to us, further warranty coverage may be suspended until such part or product is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Climate360™ smart bed outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages including for negligence, is limited to repair or replacement of any product or component deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR CLIMATE360™ SMART BED, SMART CONTROL SYSTEM, OR THERMAL MODULE IS LIMITED IN DURATION TO THE EXTENT PERMITTED UNDER APPLICABLE LAW. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your Climate360™ smart bed is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action, or controversy between us that relates to or arises out of the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],14,[],[],{"_48":1430,"_66":1332,"_68":69,"_14":1431,"_71":1432,"_1064":59,"_214":1433,"_51":1434,"_216":59,"_217":205,"_219":220,"_221":1435,"_223":1436,"_225":59,"_226":59},"5f7fca0c7bcdd8008316d2bb","Spacer 1",{"_1038":1039,"_1120":1335,"_1336":1337,"_1338":59,"_1339":1039,"_1340":1341,"_1342":1343,"_1344":205},[],22,[],[],{"_48":1438,"_66":1244,"_68":69,"_14":1439,"_71":1440,"_1064":59,"_214":1442,"_51":1443,"_216":59,"_217":205,"_219":335,"_221":1444,"_223":1445,"_225":59,"_226":59},"656a4557bfcd106b09ed985d","valid 4.11.23 - 11.30.23 - HEADER",{"_1038":1265,"_1120":1247,"_1248":1354,"_1250":1441,"_1252":1253,"_1254":1255,"_1256":1255},"{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{},\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"d9fc6289-fb2b-4c47-a03b-b3e1b9ddbb8f\",\"text\":\"

Products purchased APRIL 11, 2023 through NOVEMBER 30, 2023:

\"}],\"id\":\"d21ecd8a-d3db-4d3a-ae8c-fcd1818da00f\",\"multi\":true}]}",[],23,[],[],{"_48":1447,"_66":1370,"_68":69,"_14":1448,"_71":1449,"_1064":59,"_214":1451,"_51":1452,"_216":59,"_217":205,"_219":335,"_221":1453,"_223":1454,"_225":59,"_226":59},"65b143b41cca8e0084ef5f48","Products from 4.11.23 - 11.30.23 (ALL ELEMENTS)",{"_1373":1450},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-4de5f6b3-9411-4636-871a-2ba35ce0f99f\",\"question\":\"SLEEP NUMBER® BEDDING COLLECTION 1 - YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number Corporation (“Sleep Number”) warrants its bedding collection products against defects in material or workmanship under normal intended use for one year from the date of original purchase. This limited warranty extends to all Sleep Number^® bedding collection items, including pillows, sheets, mattress pads and layers (exclusive of any DualTemp™ layer), blankets, comforters, duvet/coverlet sets, bed skirts, and throws purchased after March 28, 2020. This limited warranty does not apply to the DualTemp™ layer or any other products not specifically included in the preceding list. Warranties for other Sleep Number^® products can be found on our website.

\\n

What will we do?

\\n

If, during the limited warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. Sleep Number reserves the right to substitute products of comparable quality and value. If the warrantied product is no longer manufactured or available and no other products of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the fair market value of the warrantied product or part. Such refund will not include incidental expenses, including original service and delivery fees.

\\n

Who does this warranty provide coverage to?

\\n

This warranty is non-transferrable and the sale, transfer or disposal of the warrantied product will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba.

\\n

What claims are excluded from this warranty?

\\n

This warranty excludes claims for conditions arising from normal wear and tear, including but not limited to foam or fill compression, discoloration, rips, or tears.

\\n

Use of products containing filling materials diminishes the loft of the filling materials and constitutes normal wear and tear. This warranty does not provide coverage for claims related to comfort preference (e.g. too hard/soft). This warranty does not provide coverage and will become void if claims are a result of damage caused by use of the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or handling the product in a matter that is inconsistent with care labels. This warranty also excludes claims for damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, spills, odors, shrinkage, or factors other than a product defect.

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product to us. We will incur the cost of shipping a replacement product to you. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal, or installation of any product except as provided herein. This limited warranty also does not include any reimbursement for inconvenience, removal, or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.

\\n

Do not remove the law label.
Do not remove any law labels attached to your product. This label identifies your product as being a genuine Sleep Number^{^®} product and may be required to establish warranty coverage.

\\n

Keep the product in a sanitary condition.
This warranty shall not apply to any product found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on replaced products?

\\n

No new warranty is provided with any product that is replaced under this warranty. The warranty for any replacement product runs from the date of original purchase. Any product replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive a replacement product under this warranty but fail to return any replaced product to us as required, further warranty coverage will be suspended until such replaced product is returned.

\\n

Where does this warranty apply?

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages including for negligence, is limited to replacement of any product deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER PRODUCT IS LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF PURCHASE. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number makes no warranty and specifically disclaims any warranty that your Sleep Number product is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any product to us. Warranty related returns may not be returned to our stores. You may be asked to undertake certain steps to troubleshoot the product for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product. Products returned to us without an RSO will be destroyed and no warranty claim will be honored, or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

\"},{\"id\":\"uuid-31c3a2b5-5aa5-46ce-b9fe-e5874e5afcd7\",\"question\":\"DUAL TEMP® 1 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number Corporation (“Sleep Number”) warrants certain of its products against defects in materials or workmanship under normal use and service to the original purchaser for a period of one (1) year from the date of original purchase. This particular warranty extends to Sleep Number^{^®} DualTemp^™ layers purchased after May 1, 2017.

\\n

What will we do?

\\n

Who does this warranty provide coverage to?

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference. (e.g. “it feels too hard/soft”). Damage caused by self-repair, using third-party parts, or from third-party repair services is excluded hereunder and will void this warranty. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature or relating to forces outside of Sleep Number’s control including but not limited to fire, flood, or lightning damage or for damage caused by power surges.

\\n

What costs does this warranty cover?

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim. If you are unable to provide the original receipt, you may be required to provide other verification details, including the name and delivery address of the original purchaser and the date of the original purchase.

\\n

Keep the DualTemp layer in a sanitary condition.
This warranty shall not apply to any product or part found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

No new warranty is provided with any DualTemp layer or any part that is repaired or replaced under this warranty. The warranty on any replacement layer or part runs from the date of your original purchase. Any layer or part that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g. Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number DualTemp layer outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages, including for negligence, is limited to repair or replacement of any product or part deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER DUALTEMP LAYER IS LIMITED IN DURATION TO THREE YEARS. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your Sleep Number DualTemp layer is suitable for your or any particular medical condition. No express or implied warranties are extended to any person and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at the phone number printed on the back cover of your owner’s manual to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],24,[],[],{"_48":1456,"_66":1244,"_68":69,"_14":1457,"_71":1458,"_1064":59,"_214":1460,"_51":1461,"_216":59,"_217":205,"_219":220,"_221":1462,"_223":1463,"_225":59,"_226":59},"5f7fcd8cbcb562007623eed0","valid 3.29.20 to 4.10.23 - HEADER",{"_1038":1265,"_1120":1247,"_1248":1354,"_1250":1459,"_1252":1253,"_1254":1255,"_1256":1255},"{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{},\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"d9fc6289-fb2b-4c47-a03b-b3e1b9ddbb8f\",\"text\":\"

Products purchased MARCH 29, 2020 through APRIL 10, 2023:

\"}],\"id\":\"d21ecd8a-d3db-4d3a-ae8c-fcd1818da00f\",\"multi\":true}]}",[],27,[],[],{"_48":1465,"_66":1370,"_68":69,"_14":1466,"_71":1467,"_1064":59,"_214":1469,"_51":1470,"_216":59,"_217":205,"_219":335,"_221":1471,"_223":1472,"_225":59,"_226":59},"65b1449211c09ae6d27c6a9e","13. 360 Bed 15 Year Ltd Warranty",{"_1373":1468},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-ce14b249-6986-4426-91a4-a98370ceaf5c\",\"question\":\"360® SMART BED 15 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number 360^® Smart Bed and Integrated Base 1 Year Full Warranty, 15 Year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants certain of its mattresses and non-adjustable integrated bases against defects in material or workmanship under normal use and service for a total period of fifteen (15) years from the date of original purchase consisting of a Full Warranty during the “First Warranty Year” (the time period between the original purchase date up to, but not including, the first anniversary of the original purchase date) and a Limited Warranty thereafter. This warranty extends to all Sleep Number 360^® smart bed mattresses (“Smart Beds”) and Sleep Number 360^® integrated bases (“Integrated Bases”) purchased after March 28, 2020. This warranty also applies to the Firmness Control™ system or Smart Control system that adjusts the firmness of your covered Smart Bed. This warranty does not apply to the Sleep Number 360^® smart remote control which is sold separately and is covered by a separate warranty. This warranty also does not apply to SleepIQ^® technology, including any SleepIQ^® application functionality or SleepIQ^® reports, the use and function of which is governed by the SleepIQ User Agreement available on our website at www.sleepnumber.com/pages/sleepiq-end-user-agreement. This warranty also does not apply to any non-Sleep Number 360^® smart beds (such as the Sleep Number^® s-series, k-series, and r-series bed mattresses), Climate360™ smart beds (inclusive of mattress and smart adjustable base, collectively, a “Climate360™ smart bed”), modular bases, or FlexFit™ adjustable bases.

\\n

What will we do?

\\n

Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the Smart Bed (e.g., the Firmness Control™ system, Smart Control system, or the air chambers) under this warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the actual purchase price of the warrantied product or part. Purchase price does not include incidental expenses including original service and delivery fees.

\\n

How is warranty coverage calculated after the First Warranty Year?

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Time from Original Purchase Date \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n First Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original purchase date up to eleventh anniversary of original purchase date \\n	\\n 30% plus 5% for each completed year from original purchase date \\n
\\n Eleventh anniversary of original purchase date through fifteenth anniversary of original purchase date \\n	\\n 85% \\n

\\n

What costs does this warranty cover?

\\n

Depending on the timing of your warranty claim, you may be responsible for the cost of returning the warrantied product or part to us. This may include the cost of returning the entire Smart Bed or Integrated Base to us. Pick-up service may be available at your cost. In some cases, pick-up service at your cost may be the only option available for returning a covered product or part to us.

\\n

If your claim occurs during the First Warranty Year, we will incur both the cost of returning the warrantied product or part back to us or to you, as well as the cost associated with the transportation, inspection, removal or installation of the warrantied product or part. At no time will we be responsible for any incidental expenses or costs incurred by you related to or arising from warranted defects in or the performance of the Smart Bed or Integrated Base. If your claim occurs after the First Warranty Year, shipping of products or parts related to your covered warranty claim will be at your expense in both directions and the warranty will not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts. After the First Warranty Year, the responsibility for the installation of any product or part replaced under the remaining limited warranty and any related installation costs are yours regardless of the pro-rated cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. This warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

Who does this warranty provide coverage to?

\\n

During the First Warranty Year, this warranty provides coverage to any consumer who owns the warrantied product and can provide proof of the original purchase date through providing either of the following pieces of information: (1) the original receipt; or (2) the original purchaser’s name, delivery address, and date of original purchase. For the purposes of this warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number or an authorized reseller for personal, household or consumer use. This warranty only applies to customers who purchase the product directly from Sleep Number or an authorized reseller for personal, household or consumer use. This warranty does not apply to products purchased for commercial purposes. After the First Warranty Year, the remaining fourteen years of limited warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. This warranty does not apply to the purchase of any display model products. If you are not the original purchaser, the warranty will follow the product during the First Warranty Year, but you understand that SleepIQ^® technology is not a part of this warranty, may not be transferred to a new owner, and therefore may not be operable for you. After the First Warranty Year, the warranty provides coverage only to those customers who owned the warrantied product on the first anniversary of the original purchase date, and the remaining limited warranty is no longer transferable after that date.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to Smart Bed cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Firmness Control™ system or Smart Control system. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood, or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Smart Bed and may require you to occasionally adjust your Firmness Control™ system or Smart Control system to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in your Smart Bed, Firmness Control™ system, or Smart Control system. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

This warranty excludes claims related to access and use of SleepIQ^® services. This warranty also excludes any claims regarding connectivity, compatible device or communication protocol issues that are not a related to defects in materials or workmanship with the Smart Bed. Any claims related to the SleepIQ^® services are governed by a separate SleepIQ User Agreement. This warranty also excludes claims related to any Sleep Number 360^® smart remote control(s) that may have been optionally purchased at any time. Any claims related to a Sleep Number 360^® smart remote control are governed by a separate warranty applicable to such purchase.

\\n

What must I do to keep the warranty in effect?

\\n

Keep the original receipt or verify original purchase details.

\\n

Use an appropriate foundation.

\\n

Your Smart Bed is designed to work on a firm, solid, non-spring foundation, our Integrated Base, or an adjustable bed base that is sufficiently strong and stable so as being capable of supporting the weight of the Smart Bed and its occupants. Failure to use an appropriate foundation will void your warranty.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your Smart Bed. This label identifies your Smart Bed as being a genuine Smart Bed and may be required to establish warranty coverage.

\\n

Do not open the Firmness Control™ system or Smart Control system

\\n

Do not open or tamper with the Firmness Control™ system or Smart Control system. Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Firmness Control™ system or Smart Control system.

\\n

Keep the mattress and/or base in a sanitary condition.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1 Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under this warranty, and the Replacement Parts 1-Year Full Warranty does not alter this warranty, including but not limited to the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed part are subject to the remaining warranty coverage, if any, applicable to your original purchase of your Smart Bed, and you are responsible for the full or prorated cost of any subsequent product or parts as set forth above in the warranty coverage calculation chart.

\\n

Any entire Smart Bed or part requiring service or replacement under this warranty must be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service or replacement. If you receive warranty service or replacement but fail to return any replaced part or product to us, further warranty coverage may be suspended until such part or product is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Smart Bed or Integrated Base outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY ARISING BY LAW EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER 360^® SMART BED, INTEGRATED BASE, FIRMNESS CONTROL™ SYSTEM, OR SMART CONTROL SYSTEM IS LIMITED IN DURATION TO THE EXTENT PERMITTED UNDER APPLICABLE LAW. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your Smart Bed and/or Integrated Base is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],29,[],[],{"_48":1474,"_66":1370,"_68":69,"_14":1475,"_71":1476,"_1064":59,"_214":1478,"_51":1479,"_216":59,"_217":205,"_219":335,"_221":1480,"_223":1481,"_225":59,"_226":59},"65b1450e981cc100831093f4","14. FAQ 360® SMART REMOTE CONTROL & REPLACEMENT PARTS 1 YEAR FULL WARRANTY",{"_1373":1477},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-43ef1c01-f793-4570-9bab-3c99fb2a6518\",\"question\":\"360® SMART REMOTE CONTROL & REPLACEMENT PARTS 1 YEAR FULL WARRANTY\",\"answer\":\"

Sleep Number 360^® Smart Remote Control and Replacement Parts 1 Year Full Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants that your Sleep Number 360^® smart remote control (“Remote Control”) shall be free from defects in material and workmanship for one (1) year from the date of original purchase. This warranty applies to Remote Controls purchased after March 28, 2020. Sleep Number also warrants that certain replacement parts purchased or received from Sleep Number (“Replacement Parts”) shall be free from defects in material and workmanship for one (1) year from: (1) the date of purchase of the Replacement Part, whether at full or prorated price, or (2) if provided pursuant to the terms of any applicable full warranty coverage, from the date of replacement. “Replacement Parts” includes any replaceable parts or components of a: Sleep Number 360^® smart bed mattress (“Smart Bed”); Climate360™ smart bed (inclusive of mattress and smart adjustable base, collectively, “Climate360™ smart bed”); Sleep Number^® s-series, k-series, or r-series bed mattress (“Value bed”); or non-adjustable or adjustable base (“Base”). “Replacement Parts” does not include, and this warranty does not apply to, products such as the following: accessories or bedding (e.g., pillows, sheets, mattress pads and layers, blankets, comforters, duvets/coverlets, bed skirts, and throws, etc.), DualTemp™ products, upholstered furniture, SleepIQ^® technology, products that carry a third-party manufacturer’s warranty (other than any Base), replacement of an entire Smart Bed, Climate360™ smart bed, Value bed, or Base. This warranty applies to Replacement Parts purchased, or in the case of Replacement Parts under any applicable full warranty, provided, after March 28, 2020. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

\\n

What will we do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace your warrantied Remote Control or Replacement Parts due to a covered claim upon return of your Remote Control or Replacement Parts under a valid Return Service Order obtained through Customer Service. Sleep Number will cover any shipping costs associated with valid claims during the warranty period. Remote Control or Replacement Parts returns cannot be made in our stores. During the warranty period any covered repairs or replacement product will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any (i) Remote Control or (ii) Replacement Part that does not come into contact with the outer sleeping surface of the Smart Bed (e.g., the Firmness Control™ system, the Smart Control system, the Thermal Module or the air chambers) under this warranty. Any repaired or replaced product will be warrantied for the remainder of the original warranty period.

\\n

In the event that the warrantied products are no longer manufactured or available and no other products or comparable quality and value or which meet the product’s technical specifications are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by refunding the actual purchase price of the warrantied product. Purchase price does not include incidental expenses, including original service and delivery fees.

\\n

Who does this warranty provide coverage to?

\\n

Any consumer who owns the Remote Control or any Replacement Parts and can provide proof of the original purchase date through providing either of the following pieces of information: (1) the original receipt; or (2) the original purchaser’s name, delivery address, and date of original purchase, or in the case of Replacement Parts provided pursuant to the terms of any applicable full warranty coverage, from the date of replacement. For the purposes of this warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number or an authorized reseller for personal, household or consumer use. This warranty does not apply to products purchased for commercial purposes. This warranty does not apply to the purchase of any display model products.

\\n

What claims are excluded from this warranty?

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt or verify original purchase details.

\\n

You may be required to provide your original receipt at the time of any warranty claim.

\\n

Do not open the Remote Control or Replacement Parts.

\\n

Do not open, modify, or tamper with your Remote Control except to change the battery as instructed. Do not open, modify, or tamper with the Replacement Parts except as specifically instructed by Sleep Number for purposes of installing or uninstalling the Replacement Parts. Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any Remote Control or Replacement Parts including but not limited to the opening of the Remote Control or Replacement Parts.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Replacement Parts. As provided above, the 1-year full warranty period on Replacement Parts runs from the date of purchase or replacement of the Replacement Part. This warranty does not alter the warranty applicable to your Smart Bed, Climate360™ smart bed, Value bed, or Base, including but not limited to the calculation of the prorated warranty coverage periods as set forth in the applicable warranty which will continue concurrently with this warranty and will not be reset, suspended, or tolled during the period this warranty is in effect. When this warranty expires, the Replacement Parts are subject to the prorated warranty calculated from the date of the original purchase of your Smart Bed, Climate360™ smart bed, Value bed, or Base as set forth in the applicable warranty.

\\n

Any Remote Control or Replacement Part that is replaced under this warranty must be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service.

\\n

Where does this warranty apply?

\\n

What are the limitations on this warranty?

\\n

Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

Some states do not allow the exclusion or limitation of incidental or consequential damages so the foregoing limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

\\n

How do I file a warranty claim?

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],31,[],[],{"_48":1483,"_66":1370,"_68":69,"_14":1484,"_71":1485,"_1064":59,"_214":1487,"_51":1488,"_216":59,"_217":205,"_219":335,"_221":1489,"_223":1490,"_225":59,"_226":59},"65b145861cca8e006aef5b87","15. FAQDUAL TEMP 1 YEAR LIMITED WARRANTY",{"_1373":1486},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-88ba19b0-721e-4c74-804b-2e56321a1e5e\",\"question\":\"DUAL TEMP® 1 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number^{^®} DualTemp^™ Layer 1 Year Limited Warranty

\\n

What we will do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. Any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the layer under this limited warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non-transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to the purchase of any floor model products.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference. (e.g. “it feels too hard/soft”). Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the heating and cooling source or remote control. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature or relating to forces outside of Sleep Number’s control including but not limited to fire, flood, or lightning damage or for damage caused by power surges.

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product or part to us. Shipping of products or parts related to your warranty claim will be at your expense in both directions. In either case, you remain responsible for bringing your authorized return to your nearest UPS facility or drop-off location. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.

\\n

Do not remove the law label.
Do not remove the law label attached to your DualTemp layer. This label identifies your product as being a genuine Sleep Number^{^®} product and may be required to establish warranty coverage.

\\n

Do not open the heating/cooling source or remote.

\\n

Do not open or tamper with the heating/cooling source connected to your DualTemp layer or any remote control except to change the battery. Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the heating/cooling source connected to your DualTemp layer or any remote control.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

No new warranty is provided with any DualTemp layer or any component part that is repaired or replaced under this warranty. The warranty on any replacement layer or component part runs from the date of your original purchase. Any layer or component part that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g. Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number DualTemp layer outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages, including for negligence, is limited to repair or replacement of any product or component deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],33,[],[],{"_48":1492,"_66":1370,"_68":69,"_14":1493,"_71":1494,"_1064":59,"_214":1496,"_51":1497,"_216":59,"_217":205,"_219":335,"_221":1498,"_223":1499,"_225":59,"_226":59},"65b15450985b91007769c38c","16.FAQ SLEEP NUMBER® 10-YEAR STAIN PROTECTION LIMITED WARRANTY",{"_1373":1495},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-51b591df-142f-498a-8f88-4dbef80b3bb1\",\"question\":\"SLEEP NUMBER® 10-YEAR STAIN PROTECTION LIMITED WARRANTY\",\"answer\":\"

10-Year Stain Protection Limited Warranty:

\\n

What is the warranty term?

\\n

Ten years from the date of purchase of the Sleep Number^® mattress if the corresponding Sleep Number^® mattress pad is purchased within five days of the purchase of the mattress.

\\n

What does this warranty cover?

\\n

\\n
Mattress stain protection from food or beverage spills
\\n
\\n
Mattress stain protection from human and animal bodily fluids
\\n
\\n
Mattress stain protection from facial cosmetics
\\n
\\n
Mattress stain protection from oil and grease spills
\\n

\\n

What will we do?

\\n

\\n
Sleep Number, at its sole option, may elect to replace the affected part(s) or replace the mattress. If Sleep Number elects to replace the mattress, Sleep Number will endeavor to select a replacement mattress of equal value to the original purchase price of the affected mattress.
\\n
\\n
Service or replacement is limited to the affected mattress only and the total value of such replacement is limited to $5,000.00.
\\n
\\n
Sleep Number is not responsible for dye lot, texture, or cover variations in the replacement Sleep Number mattress or parts.
\\n
\\n
If Sleep Number elects to replace your mattress or affected part(s) due to staining, Sleep Number will provide a one-time replacement of your mattress pad at no charge.
\\n
\\n
Sleep Number may request that you return the affected mattress, part(s), or the mattress pad used at the time of the staining.
\\n

\\n

Who does this warranty provide coverage to?

\\n

\\n
This Limited Warranty applies only to consumers who purchase the products directly from Sleep Number and use them for personal, household, or consumer use.
\\n
\\n
This Limited Warranty is non-transferable and the sale, transfer, or disposal of the warrantied product will void this Limited Warranty.
\\n

\\n

What claims are excluded from this warranty?

\\n

\\n
Stains caused by general soiling, defined as gradual and non-single occurrence buildup of dirt, dust, body oils, or perspiration
\\n
\\n
Stains caused by negligence or abuse by user; improper maintenance of the mattress pad and/or mattress; or normal wear and tear
\\n
\\n
Stains caused by acids; corrosives; nail polish; nail polish remover; inks; gum; paint; bleach; medications and vitamins; chemical hair treatments such as hair gel, hair spray, or mousse; dyes; solvents; non-colorfast material; and stains of unknown origin
\\n
\\n
Stains allowed by non-warrantied damage or defects to the mattress pad, such as rips or tears
\\n
\\n
Stains caused during, or as a result of, the mattress being in transit or storage while in your possession
\\n
\\n
Stains caused by property, structural, or casualty damage or acts of God, such as, but not limited to, flood or fire
\\n
\\n
Stains on the base, carpet, flooring, or items in proximity to the mattress due to substances running off the mattress or mattress pad
\\n
\\n
Stains occurring on the mattress used in non-residential settings, or located outdoors or in patios or screened rooms where the mattress may be directly or indirectly exposed to weather elements
\\n
\\n
Stains occurring on the mattress when the mattress pad is not in use at the time of spillage or staining
\\n
\\n
Stains or damage to the mattress pad itself (the limited warranty applicable to the mattress pad is Sleep Number’s Bedding Collection Limited Warranty)
\\n
\\n
Discoloration arising from normal wear and tear
\\n
\\n
Stains occurring on the mattress when the incorrect mattress pad is used. (For example, the Sleep Number^® Total Protection Mattress Pad must be used with the Sleep Number 360® smart bed mattress; the Sleep Number Climate360™ Total Protection Mattress Pad must be used with the Sleep Number Climate360™ smart bed mattress).
\\n

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your products. This label identifies your product as being a genuine Sleep Number^® product and may be required to establish warranty coverage.

\\n

Where does this warranty apply?

\\n

What are the limitations on this warranty?

\\n

\\n
Your exclusive remedy is limited to repair or replacement of any product or part under the terms and conditions stated above. SLEEP NUMBER WILL BEAR NO OTHER DAMAGES OR EXPENSES AND SPECIFICALLY DISCLAIMS ALL INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
\\n
\\n
This Limited Warranty becomes void if you do not cooperate with Sleep Number in its reasonable efforts to perform under this Limited Warranty.
\\n
\\n
Repair or replacement of a product under this Limited Warranty does not lengthen the limited warranty period.
\\n
\\n
Replacement of the mattress or its parts is limited to one occurrence during the life of the Limited Warranty. Replacement of the mattress pad is limited to one mattress pad during the life of the Limited Warranty. Replacement of the mattress or its parts covered by this Limited Warranty fulfills all terms and conditions of this Limited Warranty coverage. No new Limited Warranty is provided with any product that is replaced under this Limited Warranty.
\\n

\\n

Are there any implied warranties?

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

\\n
YOU MUST REGISTER YOUR CLAIM WITHIN NO MORE THAN FIVE (5) DAYS OF THE STAIN-CAUSING INCIDENT BY CALLING SLEEP NUMBER’S CUSTOMER SERVICE DEPARTMENT AT (800) 472-7185.
\\n
\\n
You must provide the date the stain occurred and identify the material(s) or substance(s) causing the stain.
\\n
\\n
You may be asked to provide a photograph of the stain.
\\n

\\n

How are disputes resolved?

\\n

\"}]}]",[],35,[],[],{"_48":1501,"_66":1370,"_68":69,"_14":1502,"_71":1503,"_1064":59,"_214":1505,"_51":1506,"_216":59,"_217":205,"_219":335,"_221":1507,"_223":1508,"_225":59,"_226":59},"65b1551c0d347ee6dfefd105","17. FAQ SLEEP NUMBER® BEDDING COLLECTION 1 YEAR LIMITED WARRANTY",{"_1373":1504},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-4be0769d-8483-4135-a8f0-b0b11d65a252\",\"question\":\"SLEEP NUMBER® BEDDING COLLECTION 1 YEAR LIMITED WARRANTY\",\"answer\":\"

\\n

What will we do?

\\n

If, during the limited warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. Sleep Number reserves the right to substitute products of comparable quality and value. In the event that the warrantied product is no longer manufactured or available and no other products of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product in the form of a one-time payment. Replacement products may differ visually from the original warrantied product.

\\n

Who does this warranty provide coverage to?

\\n

This warranty is non-transferrable and the sale, transfer or disposal of the warrantied product will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba.

\\n

What claims are excluded from this warranty?

\\n

This warranty excludes claims for conditions arising from normal wear and tear, including but not limited to foam or fill compression, discoloration, rips, or tears.

\\n

Use of products containing filling materials diminishes the loft of the filling materials and constitutes normal wear and tear. This warranty does not provide coverage for claims related to comfort preference (e.g. too hard/soft). This warranty does not provide coverage and will become void if claims are a result of damage caused by use of the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or handling the product in a matter that is inconsistent with care labels. This warranty also excludes claims for damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, spills, odors, shrinkage, or factors other than a product defect.

\\n

What costs does this warranty cover?

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.

\\n

Keep the product in a sanitary condition.
This warranty shall not apply to any product found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on replaced products?

\\n

Where does this warranty apply?

\\n

What are the limitations on this warranty?

\\n

Are there any implied warranties?

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

How are disputes resolved?

\\n

\"}]}]",[],37,[],[],{"_48":1510,"_66":1370,"_68":69,"_14":1511,"_71":1512,"_1064":59,"_214":1514,"_51":1515,"_216":59,"_217":205,"_219":335,"_221":1516,"_223":1517,"_225":59,"_226":59},"65b155823c9f1600775c165b","18. FAQUPHOLSTERED FURNITURE- ESSENTIALS AND SIGNATURE COLLECTION LIMITED WARRANTY",{"_1373":1513},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-775ee2d9-b776-46cd-9d87-e64e97f9e22f\",\"question\":\"UPHOLSTERED FURNITURE- ESSENTIALS AND SIGNATURE COLLECTION LIMITED WARRANTY\",\"answer\":\"

\"}]}]",[],39,[],[],{"_48":1519,"_66":1370,"_68":69,"_14":1520,"_71":1521,"_1064":59,"_214":1523,"_51":1524,"_216":59,"_217":205,"_219":335,"_221":1525,"_223":1526,"_225":59,"_226":59},"65b155fb985b91006a69b503","19. FlexFit 15 Year Ltd Warranty",{"_1373":1522},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-00a86707-0168-480e-8d5d-8b04a347d40c\",\"question\":\"FLEXFIT™ 15 YEAR LIMITED WARRANTY\",\"answer\":\"

FULL ONE YEAR WARRANTY
LIMITED AND PRORATED 15-YEAR PARTS WARRANTY

\\n

Full One Year Warranty

\\n

Limited and Prorated 15-Year Parts Warranty

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Year after Warranty Commencement Date \\n	\\n Percentage of retail price payable by purchaser \\n
\\n 2nd Year \\n	\\n 35% \\n
\\n 3rd Year \\n	\\n 40% \\n
\\n 4th Year \\n	\\n 45% \\n
\\n 5th Year \\n	\\n 50% \\n
\\n 6th Year \\n	\\n 55% \\n
\\n 7th Year \\n	\\n 60% \\n
\\n 8th Year \\n	\\n 65% \\n
\\n 9th Year \\n	\\n 70% \\n
\\n 10th Year \\n	\\n 75% \\n
\\n 11th Year \\n	\\n 80% \\n
\\n 12th Year through 15th Year \\n	\\n 85% \\n

\\n

\\n
If the same or functionally equivalent replacement component is not available, or if L&P otherwise determines for any reason in its discretion that it will not sell or provide such replacement component, then L&P may provide an alternative remedy that L&P determines would have comparable value to the consumer, including but not limited to one of the following:
\\n
(a) Offer to the purchaser other components, mechanisms, or modifications that would allow the purchaser to continue to use the adjustable base, at prorated prices comparable to those in the table above, plus taxes and the other fees and charges, including shipping, handling, freight, labor, and service fees as referenced above; or
\\n
(b) If due to changes in technology, unavailability of electronic components, or other factor beyond the reasonable control of L&P, then L&P’s obligation is limited to restoring the base functionality of the adjustable base, which may require a new control system and may not include integration with the air pump or other Sleep Number technology; or
\\n
(c) L&P may elect to pay to the purchaser a partial refund amount for the defective component, equal to L&P’s then current price for such component, less the prorated amount (determined in accordance with the table above) that the purchaser would have paid to L&P for such component.
\\n

\\n

Additional Terms and Conditions

\\n

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion of such damages may not apply to every purchaser.

\\n

CONTACT INFORMATION:

\\n

Sleep Number
Customer Service Department
1001 3rd Ave S
Minneapolis, MN 55404
1-800-472-7185

\\n

Leggett & Platt, Incorporated
517 Vineyard’s Crossing
Lexington, NC 27295
Attention: Adjustable Bed Group
1-855-447-3274

\\n

\"}]}]",[],41,[],[],{"_48":1528,"_66":1370,"_68":69,"_14":1529,"_71":1530,"_1064":59,"_214":1532,"_51":1533,"_216":59,"_217":205,"_219":335,"_221":1534,"_223":1535,"_225":59,"_226":59},"65b1565e3c9f1600775c16ac","20. Value Line 15yr Ltd Warranty",{"_1373":1531},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-f9837fc3-77bd-436d-964c-6a50e00ced88\",\"question\":\"VALUE LINE 15 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number^® Value Line Bed and Modular Base 15 Year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants certain of its mattresses and/or mattress bases against defects in material or workmanship under normal use and service to the original purchaser for a period of fifteen (15) years from the date of original purchase. This warranty extends to Sleep Number^® s-series, k-series, and r-series bed mattresses and the Firmness Control™ system or Smart Control system that controls each bed (each, a “Value bed”), and Sleep Number^® modular bases (together with Value beds, “Value Line”) purchased after March 28, 2020. This warranty does not apply to Sleep Number 360^® smart beds, Sleep Number 360^® integrated bases, FlexFit™ adjustable bases, Sleep Number Climate360™ smart bed (inclusive of mattress and smart adjustable base, collectively, “Climate360™ smart bed”). This warranty also does not apply to SleepIQ^® technology, the use and function of which is governed by the SleepIQ User Agreement available on our website at www.sleepnumber.com/pages/sleepiq-end-user-agreement.

\\n

What will we do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. During the “Initial Warranty Year” (the time period between the original purchase date up to, but not including, the first anniversary of the original purchase date), any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the Value bed (e.g., the Firmness Control™ system, Smart Control system, or the air chambers) under this limited warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.

\\n

How is warranty coverage calculated?

\\n

During the warranty years following the first year (e.g., 1st anniversary of original purchase date up to 15th anniversary of original purchase date), your repair or replacement cost is prorated and will be calculated by multiplying our then-current prices for the product or part (or a comparable product or part if the original product or part is no longer in production) by the percentage of such cost that you are responsible for paying for such product or part as follows:

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Time from Original Purchase Date \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n Initial Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original purchase date up to eleventh anniversary of original purchase date \\n	\\n 30% plus 5% for each completed year from original purchase date \\n
\\n Eleventh anniversary of original purchase date through fifteenth anniversary of original purchase date \\n	\\n 85% \\n

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product or part to us. If your claim occurs during the Initial Warranty Year, we will incur both the cost of shipping the warrantied product or part back to us as well as the cost of our shipment of any repaired or replaced product or part back to you. If your claim occurs after the Initial Warranty Year, shipping of products or parts related to your covered warranty claim will be at your expense in both directions. In either case, you remain responsible for bringing your authorized return to your nearest UPS facility or drop-off location. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs is yours regardless of whether there is any cost to you for the repaired or replaced product or part. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non-transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or use for commercial purposes. This warranty does not apply to products purchased either for commercial purposes, with the intent to resell, or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to any display model Value Line products.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to Value bed cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Firmness Control™ system, Smart Control system, or remote control. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears, or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood, or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Value bed and may require you to occasionally adjust your Firmness Control™ system or Smart Control system to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in your Value bed, Firmness Control™ system, or Smart Control system. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

Of the Value beds, only the k-series includes SleepIQ^® technology, and this warranty does not apply to any SleepIQ^® technology.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

You may be required to provide your original receipt at the time of any warranty claim.

\\n

Use an appropriate foundation.

\\n

Your Sleep Number mattress is designed to work on a firm, solid, non–spring foundation or adjustable bed base that is sufficiently strong and stable so as being capable of supporting the weight of the mattress and its occupants. Failure to use an appropriate foundation will void your warranty.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your Sleep Number mattress. This label identifies your mattress as being a genuine Sleep Number mattress and may be required to establish warranty coverage.

\\n

Do not open the Firmness Control™ system, Smart Control system, or any remote control.

\\n

Do not open or tamper with the Firmness Control™ system, Smart Control system, or any included remote control except to change the battery. Except where prohibited by law, the warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Firmness Control™ system, Smart Control system or remote control.

\\n

Keep the Value Line product in a sanitary condition.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1 Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under this warranty, and the Replacement Parts 1-Year Full Warranty does not alter this warranty, including but not limited to the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed parts are subject to the remaining warranty coverage, if any, applicable to your original purchase of your Value Line product, and you are responsible for the full or prorated cost of any subsequent product or part as set forth above in the warranty coverage calculation chart.

\\n

Any entire Value Line product or part requiring service or replacement under this warranty must be returned to Sleep Number with a Return Service Order obtained through Customer Service to receive warranty service or replacement. If you receive warranty service or replacement but fail to return any replaced part or product to us, further warranty coverage may be suspended until such part or product is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Value Line product outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages including for negligence, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated in this warranty.

\\n

Are there any implied warranties?

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your Value Line product is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],43,[],[],{"_48":1537,"_66":1370,"_68":69,"_14":1538,"_71":1539,"_1064":59,"_214":1541,"_51":1542,"_216":59,"_217":205,"_219":335,"_221":1543,"_223":1544,"_225":59,"_226":59},"65b156de19e6c7db3a172e92","21. RV 15 Year Ltd Warranty",{"_1373":1540},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-8d6ddf05-c7ff-4d8f-a83b-3ae72b275d3a\",\"question\":\"RV (R-SERIES) 15 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number^® RV (r-series) 15 Year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants certain of its mattresses and/or mattress bases against defects in material or workmanship under normal use and service to the original purchaser for a period of fifteen (15) years from the date of original purchase. This warranty extends to Sleep Number^® s-series, k-series, and r-series bed mattresses and the Firmness Control™ or Smart Control system that controls each bed (each, a “Value bed”), and Sleep Number^® modular bases (together with Value beds, “Value Line”) purchased after March 28, 2020. This warranty does not apply to Sleep Number 360^® smart beds, Sleep Number 360^® integrated bases, FlexFit™ adjustable bases, or Climate360™ smart beds (inclusive of mattress and smart adjustable base, collectively, a “Climate360™ smart bed”). This warranty also does not apply to SleepIQ^® technology, the use and function of which is governed by the SleepIQ User Agreement available on our website at www.sleepnumber.com/pages/sleepiq-end-user-agreement.

\\n

What will we do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. During the “Initial Warranty Year” (the time period between the original purchase date up to, but not including, the first anniversary of the original purchase date), any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the Value bed (e.g., the Firmness Control™ system, Smart Control system, or the air chambers) under this limited warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.

\\n

How is warranty coverage calculated?

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Time from Original Purchase Date \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n Initial Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original purchase date up to eleventh anniversary of original purchase date \\n	\\n 30% plus 5% for each completed year from original purchase date \\n
\\n Eleventh anniversary of original purchase date through fifteenth anniversary of original purchase date \\n	\\n 85% \\n

\\n

What costs does this warranty cover?

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non-transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or use for commercial purposes. This warranty does not apply to products purchased either for commercial purposes, with the intent to resell, or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to any display model Value Line products.

\\n

What claims are excluded from this warranty?

\\n

Of the Value beds, only the k-series includes SleepIQ^® technology, and this warranty does not apply to any SleepIQ^® technology.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

You may be required to provide your original receipt at the time of any warranty claim.

\\n

Use an appropriate foundation.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your Sleep Number mattress. This label identifies your mattress as being a genuine Sleep Number mattress and may be required to establish warranty coverage.

\\n

Do not open the Firmness Control^™ system, Smart Control system, or any remote control.

\\n

Keep the Value Line product in a sanitary condition.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1 Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under this warranty, and the Replacement Parts 1-Year Full Warranty does not alter this warranty, including but not limited to the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed parts are subject to the remaining warranty coverage, if any, applicable to your original purchase of your Value Line product, and you are responsible for the full or prorated cost of any subsequent product or part as set forth above in the warranty coverage calculation chart.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Value Line product outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special, or consequential damages including for negligence, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated in this warranty.

\\n

Are there any implied warranties?

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased, the transaction related to that purchase, or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis, including without limitation causes of action arising out of data breaches (including claims resulting from alleged actions of our vendors and contractors) (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],45,[],[],{"_48":1546,"_66":1370,"_68":69,"_14":1547,"_71":1548,"_1064":59,"_214":1550,"_51":1551,"_216":59,"_217":205,"_219":335,"_221":1552,"_223":1553,"_225":59,"_226":59},"65b15799985b91007769c905","22. FAQCLIMATE360™ SMART BED 15 YEAR LIMITED WARRANTY",{"_1373":1549},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-89435d91-18eb-416f-872d-fb28fc314fd9\",\"question\":\"CLIMATE360® SMART BED 15 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number Climate360® smart bed 1 Year Full Warranty, 15 Year Limited Warranty

\\n

What will we do?

\\n

How is warranty coverage calculated after the First Warranty Year?

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Time from Original Purchase Date \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n First Warranty Year \\n	\\n No cost \\n
\\n First anniversary of original purchase date up to eleventh anniversary of original purchase date \\n	\\n 30% plus 5% for each completed year from original purchase date \\n
\\n Eleventh anniversary of original purchase date through fifteenth anniversary of original purchase date \\n	\\n 85% \\n

\\n

What costs does this warranty cover?

\\n

Depending on the timing of your warranty claim, you may be responsible for the cost of returning the warrantied product or part to us. This may include the cost of returning the entire Climate360™ smart bed to us. Pick-up service may be available at your cost. In some cases, pick-up service at your cost may be the only option available for returning a covered product or part to us.

\\n

If your claim occurs during the First Warranty Year, we will incur both the cost of returning the warrantied product or part back to us or to you, as well as the cost associated with the transportation, inspection, removal or installation of the warrantied product or part. At no time will we be responsible for any incidental expenses or costs incurred by you related to or arising from warranted defects in or the performance of the Climate360™ smart bed. If your claim occurs after the First Warranty Year, shipping of products or parts related to your covered warranty claim will be at your expense in both directions and the warranty will not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts. After the First Warranty Year, the responsibility for the installation of any product or part replaced under the remaining limited warranty and any related installation costs are yours regardless of the pro-rated cost to you for the repaired or replaced product or part. In some instances, installation services may be available at your additional cost. This warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

Who does this warranty provide coverage to?

\\n

During the First Warranty Year, this warranty provides coverage to any consumer who owns the warrantied product and can provide proof of the original purchase date through providing either of the following pieces of information: (1) the original receipt; or (2) the original purchaser’s name, delivery address, and date of original purchase. For the purposes of this warranty, an “original purchaser” is a consumer who purchased the product directly from Sleep Number or an authorized reseller for personal, household or consumer use. This warranty only applies to customers who purchase the product directly from Sleep Number or an authorized reseller for personal, household, or consumer use. This warranty does not apply to products purchased for commercial purposes. After the First Warranty Year, the remaining fourteen years of limited warranty does not apply to products purchased: for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon, or Alibaba. This warranty does not apply to the purchase of any display model products. If you are not the original purchaser, the warranty will follow the product during the First Warranty Year, but you understand that SleepIQ^® technology is not a part of this warranty, may not be transferred to a new owner, and therefore may not be operable for you. After the First Warranty Year, the warranty provides coverage only to those customers who owned the warrantied product on the first anniversary of the original purchase date, and the remaining limited warranty is no longer transferable after that date.

\\n

What claims are excluded from this warranty?

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

Use an appropriate foundation.

\\n

Do not remove the law label.

\\n

Do not open the Smart Control system or Thermal Module.

\\n

Keep the Climate360^™ smart bed in a sanitary condition.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Sleep Number warrants certain replacement bed parts under a separate Replacement Parts 1 Year Full Warranty. Other than the Replacement Parts 1-Year Full Warranty, no new warranty is provided with any product or any part that is repaired or replaced under this warranty, and the Replacement Parts 1-Year Full Warranty does not alter this warranty, including but not limited to the calculation of the prorated warranty coverage periods as set forth above, which continue concurrently with any other applicable warranty and will not be reset, suspended, or tolled. After the term of the Replacement Parts 1-Year Full Warranty, covered replacement bed part are subject to the remaining warranty coverage, if any, applicable to your original purchase of your Climate360™ smart bed, and you are responsible for the full or prorated cost of any subsequent product or parts as set forth above in the warranty coverage calculation chart.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico, and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Climate360™ smart bed outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Are there any implied warranties?

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to initiate a warranty claim at: Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

\"}]}]",[],47,[],[],{"_48":1555,"_66":1332,"_68":69,"_14":1556,"_71":1557,"_1064":59,"_214":1558,"_51":1559,"_216":59,"_217":205,"_219":220,"_221":1560,"_223":1561,"_225":59,"_226":59},"5f7fd0c07baff5017a6d6113","Spacer 2",{"_1038":1039,"_1120":1335,"_1336":1337,"_1338":59,"_1339":1039,"_1340":1341,"_1342":1343,"_1344":205},[],48,[],[],{"_48":1563,"_66":1244,"_68":69,"_14":1564,"_71":1565,"_1064":59,"_214":1567,"_51":1568,"_216":59,"_217":205,"_219":335,"_221":1569,"_223":1570,"_225":59,"_226":59},"642f045e8a9d6100774c09e9","4.11 before 3.29.2020",{"_1038":1265,"_1120":1247,"_1248":1354,"_1250":1566,"_1252":1253,"_1254":1255,"_1256":1255},"{\"grid\":false,\"rows\":2,\"cols\":{\"1\":2,\"2\":2},\"elements\":[{\"attributes\":{},\"parts\":[{\"type\":\"wysiwyg\",\"id\":\"d9fc6289-fb2b-4c47-a03b-b3e1b9ddbb8f\",\"text\":\"

Products purchased before MARCH 29, 2020:

\"}],\"id\":\"d21ecd8a-d3db-4d3a-ae8c-fcd1818da00f\",\"multi\":true}]}",[],49,[],[],{"_48":1572,"_66":1370,"_68":69,"_14":1573,"_71":1574,"_1064":59,"_214":1576,"_51":1577,"_216":59,"_217":205,"_219":335,"_221":1578,"_223":1579,"_225":59,"_226":59},"65b16d481f02b405de992256","23. 360 Bed 25 Year Ltd Warranty (Old)",{"_1373":1575},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-23a38a5b-3000-4a65-a5b9-d8b2401c4e66\",\"question\":\"360 SMART BED 25 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number 360^™ Smart Bed Mattress, Integrated Base and Frame 25 Year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants certain of its mattresses and/or mattress bases and frames against defects in material or workmanship under normal use and service to the original purchaser for a period of twenty–five (25) years from the date of original purchase. This particular warranty extends to all Sleep Number 360^™ smart bed mattresses (our “Smart Beds”) and Sleep Number 360^™ smart bed integrated bases and frames purchased after January 1, 2017. This warranty also applies to the Firmness Control^™ system that controls your covered mattress. However, if your Firmness Control^™ system contains a SleepIQ^® module, that specific SleepIQ^® module is only covered for a period of two (2) years from the original date of purchase. This warranty does not apply to the Sleep Number 360^™ smart bed remote which is sold separately and is covered by a separate warranty.

\\n

What will we do?

\\n

Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the mattress (e.g., the Firmness Control system or the air chambers) under this limited warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.

\\n

How is warranty coverage calculated?

\\n

During the following warranty years (e.g. years 3-25), your repair or replacement cost will be calculated by multiplying our then–current prices for the product or part (or a comparable product or part if the original product or part is no longer in production) by the percentage of such cost that you are responsible for paying for such product or part as follows:

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Warranty Year \\n	\\n Percentage of cost of product or part you are responsible for paying under a warranty claim: \\n
\\n 0–2 \\n	\\n No cost \\n
\\n 3–20 \\n	\\n 20% plus 4% for each completed year from original date of purchase \\n
\\n 21–25 \\n	\\n 96% \\n

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non–transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number^® or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third–party websites such as Craigslist, eBay, Amazon or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to the purchase of any floor model products.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to mattress cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). The warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Firmness Control system. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry–cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Sleep Number mattress and may require you to occasionally adjust your Firmness Control^™ system to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in your Sleep Number mattress or Firmness Control system. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

This warranty excludes claims related to the SleepIQ module after the first two (2) years as well as access and use of SleepIQ services. This warranty also excludes any claims regarding connectivity, compatible device or communication protocol issues that are not a related to defects in materials or workmanship with the SleepIQ module during the first two warranty years. Any claims related to the SleepIQ services are governed by a separate SleepIQ^® End User License Agreement. This warranty also excludes claims related to any Sleep Number 360 Smart Bed Remote Control(s) that may have been optionally purchased at any time. Any claims related to a Sleep Number 360 Smart Bed Remote Control are governed by a separate warranty applicable to such purchase.

\\n

What costs does this warranty cover?

\\n

Depending on the timing of your warranty claim, you may be responsible for the cost of returning the warrantied product or part to us. This may include the cost of returning the entire mattress, base or frame to us. Pick-up service may be available at your cost. In some cases, pick-up service at your cost may be the only option available for returning a covered product or part to us.

\\n

If your claim occurs during the first two (2) warranty years, we will incur both the cost of returning the warrantied product or part back to us as well as the cost of our shipment of any repaired or replaced product or part back to you. If your claim occurs after the first two warranty years, shipping of products or parts related to your covered warranty claim will be at your expense in both directions. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part. In some instances installation services may be available at your additional cost. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

You may be required to provide your original receipt at the time of any warranty claim.

\\n

Use an appropriate foundation.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your Sleep Number mattress. This label identifies your mattress as being a genuine Sleep Number mattress and may be required to establish warranty coverage.

\\n

Do not open the Firmness Control™ system or remote.

\\n

Do not open or tamper with the Firmness Control system (including the SleepIQ module) or any remote except to change the battery.

\\n

Keep the mattress and/or base in a sanitary condition.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

No new warranty is provided with any product or any component part that is repaired or replaced under this warranty. The warranty for any replacement mattress, component part, Firmness Control system or SleepIQ module runs from the date of your original purchase. Any mattress, component part or Firmness Control system (including an installed SleepIQ module, if any) that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number 360 Smart Bed, integrated base or frame outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special or consequential damages including for negligence, is limited to repair or replacement of any product or component deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER 360 SMART BED, INTEGRATED BASE OR FRAME BASE OR FIRMNESS CONTROL SYSTEM (INCLUDING AN INSTALLED SLEEPIQ MODULE, IF ANY) IS LIMITED IN DURATION TO TWO YEARS. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your Sleep Number mattress and/or base is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at the phone number printed on the back cover of your owner’s manual to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing at Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

Remedies and Awards: The Neutral shall be empowered to grant whatever relief would be available in court or in equity. In the case of arbitration, the decision of the Neutral and any award granted to either party shall be final and binding but subject to review in accordance with applicable statutes governing arbitration awards. In making the award, the Neutral should apply any identified, pertinent contract terms, statutes and legal precedents. The Neutral shall also provide a brief written explanation of the basis for any award at the time it is made.

\\n

\"}]}]",[],51,[],[],{"_48":1581,"_66":1370,"_68":69,"_14":1582,"_71":1583,"_1064":59,"_214":1585,"_51":1586,"_216":59,"_217":205,"_219":335,"_221":1587,"_223":1588,"_225":59,"_226":59},"65b16dd1f2d5480077fe9cb0","24. Core Line 25 Year Ltd Warranty (Old)",{"_1373":1584},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-6a765b42-59cd-4109-b0fb-30375af79261\",\"question\":\"CORE LINE 25 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number^® Core Line Mattress and Modular Base 25 Year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants certain of its mattresses and/or mattress bases against defects in material or workmanship under normal use and service to the original purchaser for a period of twenty–five (25) years from the date of original purchase. This warranty extends to all Sleep Number^® mattresses (our “Core Line”) and Sleep Number^® modular bases purchased after May 1, 2017, excluding the it^™ bed and the Sleep Number 360^™ Smart Bed. This warranty also applies to the Firmness Control^™ system that controls your covered mattress. However, if your Firmness Control system contains a SleepIQ^® module, that specific SleepIQ module is only covered for a period of two (2) years from the original date of purchase. Note, if your Firmness Control system connects with SleepIQ^® services, then your Firmness Control system contains a SleepIQ module. This warranty does not apply to it^™ beds or it^™ bed bases or frames or to Sleep Number 360^™ Smart Beds, integrated bases or frames.

\\n

What will we do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. During the first two (2) warranty years, any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the mattress (e.g., the Firmness Control system or the air chambers) under this limited warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.

\\n

How is warranty coverage calculated?

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n Warranty Year \\n	\\n Percentage of cost you are responsible for paying under a warranty claim: \\n
\\n 0–2 \\n	\\n No cost \\n
\\n 3–20 \\n	\\n 20% plus 4% for each completed year from original date of purchase later \\n
\\n 21–25 \\n	\\n 96% \\n

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non–transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third–party websites such as Craigslist, eBay, Amazon or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to any floor model Core Line products.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to mattress cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). The warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the Firmness Control system or remote control. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry–cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your Sleep Number mattress and may require you to occasionally adjust your Firmness Control system to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in your Sleep Number mattress or Firmness Control system. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

This warranty also excludes claims related to the SleepIQ module after the first two (2) years as well as access and use of SleepIQ services. Any claims related to the SleepIQ services are governed a separate SleepIQ^® End User License Agreement. This warranty also excludes any claims regarding connectivity, compatible device or communication protocol issues that are not a related to defects in materials or workmanship with the SleepIQ module during the first two warranty years.

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product or part to us. If your claim occurs during the first two (2) warranty years, we will incur both the cost of shipping the warrantied product or part back to us as well as the cost of our shipment of any repaired or replaced product or part back to you. If your claim occurs after the first two warranty years, shipping of products or parts related to your covered warranty claim will be at your expense in both directions. In either case, you remain responsible for bringing your authorized return to your nearest UPS facility or drop–off location. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

You may be required to provide your original receipt at the time of any warranty claim.

\\n

Use an appropriate foundation.

\\n

Do not remove the law label.

\\n

Do not remove the law label attached to your Sleep Number mattress. This label identifies your mattress as being a genuine Sleep Number mattress and may be required to establish warranty coverage.

\\n

Do not open the Firmness Control system or remote.

\\n

Do not open or tamper with the Firmness Control system (including the SleepIQ module) or the remote except to change the battery.

\\n

Keep the mattress and/or base in a sanitary condition.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

No new warranty is provided with any mattress or any component part that is repaired or replaced under this warranty. The warranty for any replacement mattress, component part, Firmness Control system or SleepIQ module runs from the date of your original purchase. Any mattress, component part or Firmness Control system (including an installed SleepIQ module, if any) that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number bed outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special or consequential damages including for negligence, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated in this warranty.

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER^® MATTRESS AND/OR BASE OR FIRMNESS CONTROL^™ SYSTEM (INCLUDING AN INSTALLED SLEEPIQ^® MODULE, IF ANY) IS LIMITED IN DURATION TO TWO YEARS. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at the phone number printed on the back cover of your owner’s manual to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact in writing at Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

Remedies and Awards: The Neutral shall be empowered to grant whatever relief would be available in court or in equity. In the case of arbitration, the decision of the Neutral and any award granted to either party shall be final and binding but subject to review in accordance with applicable statutes governing arbitration awards. In making the award, the Neutral should apply any identified, pertinent contract terms, statutes and legal precedents. The Neutral shall also provide a brief written explanation of the basis for any award at the time it is made.

\\n

\"}]}]",[],53,[],[],{"_48":1590,"_66":1370,"_68":69,"_14":1591,"_71":1592,"_1064":59,"_214":1594,"_51":1595,"_216":59,"_217":205,"_219":335,"_221":1596,"_223":1597,"_225":59,"_226":59},"65b16e4e35fd21d3290f835b","25. 360 Bed Remote 2 Year Ltd Warranty (Old)",{"_1373":1593},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-873c2f6e-096d-43ea-b6e2-529b3a8329c2\",\"question\":\"360 SMART BED REMOTE CONTROL 2 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number 360^™ Smart Bed Remote Control 2 year Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants to the original purchaser that your Sleep Number 360^™ Smart Bed Remote Control shall be free from defects in material and workmanship for two (2) years from the date of purchase. This warranty is non-transferable and is limited to both the original purchaser and to the United States (excluding its territories or possessions). This warranty gives you specific legal rights. You may also have other rights. These rights may vary from state to state.

\\n

What will we do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace your warrantied Sleep Number 360 Smart Bed Remote Control due to a covered claim provided that it is returned to us as directed by us. Remote Control returns cannot be made in our stores. During the warranty period any covered repairs or replacement product will be at no cost to you. Sleep Number may, at its sole option, replace your product, provide a functionally equivalent replacement product or repair any product with new, refurbished or used products or parts as long as such parts are in compliance with the product’s technical specifications. Any repaired or replaced product will be warrantied for the remainder of the original warranty period.

\\n

In the event that the warrantied products are no longer manufactured or available and no other products or comparable quality and value or which meet the product’s technical specifications are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product in the form of a one-time payment.

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non–transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third–party websites such as Craigslist, eBay, Amazon or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults.

\\n

What claims are excluded from this warranty?

\\n

This warranty excludes claims resulting from (1) accident, abuse, misapplication or any unauthorized repair, modification or disassembly of the product; (2) improper operation or maintenance, usage not in accordance with product instructions, connection to an improper voltage/power supply or battery leakage; (3) use of consumables such as replacement batteries not supplied by Sleep Number; (4) lost parts that were originally supplied by Sleep Number with the product; or (5) normal wear and tear.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.

\\n

You may be required to provide your original receipt at the time of any warranty claim.

\\n

Do not open the remote.

\\n

Do not open or tamper with your Sleep Number 360 Smart Bed Remote Control except to change the battery as instructed.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

No new warranty is provided with any product or part that is repaired or replaced under this warranty. The warranty for any repaired or replacement remote runs from the date of your original purchase. Any remote that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number 360^™ Smart Bed Remote Control outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER 360^™ SMART BED REMOTE CONTROL IS LIMITED IN DURATION TO TWO YEARS. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at the phone number printed on the back cover of your owner’s manual to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing at Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

Remedies and Awards: The Neutral shall be empowered to grant whatever relief would be available in court or in equity. In the case of arbitration, the decision of the Neutral and any award granted to either party shall be final and binding but subject to review in accordance with applicable statutes governing arbitration awards. In making the award, the Neutral should apply any identified, pertinent contract terms, statutes and legal precedents. The Neutral shall also provide a brief written explanation of the basis for any award at the time it is made.

\"}]}]",[],55,[],[],{"_48":1599,"_66":1370,"_68":69,"_14":1600,"_71":1601,"_1064":59,"_214":1603,"_51":1604,"_216":59,"_217":205,"_219":335,"_221":1605,"_223":1606,"_225":59,"_226":59},"65b16ed23c9f1600775c2cc8","26. It Bed 2 Year Ltd Warranty (Old)",{"_1373":1602},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-578b4bc3-e929-4dd6-9911-78dc174196f3\",\"question\":\"IT BED 2 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number^® it^™ bed and it^™ bed base 2 year Limited Warranty

\\n

What will we do?

\\n

During the warranty period, Sleep Number will repair or replace, at its sole option, the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. Any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the it^™ bed (e.g., the ActiveComfort technology module or the air chambers) under this limited warranty.

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non–transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third–party websites such as Craigslist, eBay, Amazon or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to any floor model it^™ beds or it^™ bed bases.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to mattress cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference (e.g., “The bed feels too hard/soft”). The warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the ActiveComfort technology module. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry–cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears or spills or factors other than a product defect, are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature including but not limited to fire, flood or lightning damage or for damage caused by power surges. Changes in barometric pressure or environmental temperature can impact the feel of your it^™ bed and may require you to occasionally adjust your ActiveComfort technology module to return to your preferred Sleep Number^® setting. This is normal, is a function of the environment and does not reflect any defect in your it^™ bed or ActiveComfort technology module. Consequently, this warranty will not cover claims caused by changes in barometric pressure.

\\n

This warranty also excludes claims related to the access and use of the SleepIQ^® services. The SleepIQ services are governed by a separate End User License Agreement. This warranty also excludes any claims regarding connectivity, compatible device or communication protocol issues that are not a related to defects in materials or workmanship with the ActiveComfort technology module which controls your bed.

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product or part to us. We will incur both the cost of shipping the warrantied product or part back to us as well as the cost of our shipment of any repaired or replaced product or part back to you. In either case, you remain responsible for bringing your authorized return to your nearest UPS facility or drop–off location. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.

\\n

Use an appropriate foundation.
Your it^™ bed is designed to work on a firm, solid, non–spring foundation or adjustable bed base that is sufficiently strong and stable so as being capable of supporting the weight of the mattress and its occupants. Failure to use an appropriate foundation will void your warranty.

\\n

Do not remove the law label.
Do not remove the law label attached to it^™ bed. This label identifies your mattress as being a genuine it^™ bed and may be required to establish warranty coverage.

\\n

Do not open the ActiveComfort technology module.
Do not open or tamper with the ActiveComfort technology module.

\\n

Keep the mattress and/or base in a sanitary condition.
This warranty shall not apply to any product or part found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

No new warranty is provided with any mattress or any component part that is repaired or replaced under this warranty. The warranty for any replacement mattress, component part or ActiveComfort technology module runs from the date of your original purchase. Any mattress, component part or ActiveComfort technology module that is replaced under this warranty will be required to be returned to Sleep Number at the time of replacement. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g., Guam, Puerto Rico and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number it^™ bed outside the United States, including transportation or use in any US territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER^® MATTRESS AND/OR BASE OR ActiveComfort^™ technology module (INCLUDING AN INSTALLED SLEEPIQ^® MODULE, IF ANY) IS LIMITED IN DURATION TO TWO YEARS. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

Sleep Number does not make any warranty and specifically disclaims any warranty that your it^™ bed and/or base is suitable for your or any particular medical condition. No express or implied warranties are extended to any persons and all such warranties are hereby excluded. Sleep Number does not authorize any person or entity to create for Sleep Number any other obligation or liability in connection with this warranty.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at the phone number printed on the back cover of your owner’s manual to obtain a Return Service Order (RSO) number prior to returning any products or parts to us. You may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing at Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

Remedies and Awards: The Neutral shall be empowered to grant whatever relief would be available in court or in equity. In the case of arbitration, the decision of the Neutral and any award granted to either party shall be final and binding but subject to review in accordance with applicable statutes governing arbitration awards. In making the award, the Neutral should apply any identified, pertinent contract terms, statutes and legal precedents. The Neutral shall also provide a brief written explanation of the basis for any award at the time it is made.

\\n

\"}]}]",[],57,[],[],{"_48":1608,"_66":1370,"_68":69,"_14":1609,"_71":1610,"_1064":59,"_214":1612,"_51":1613,"_216":59,"_217":205,"_219":335,"_221":1614,"_223":1615,"_225":59,"_226":59},"65b16f420bc3b2006a7edf6c","27. Dual Temp 1 Year Ltd Warranty (Old)",{"_1373":1611},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-986788d5-14db-4a51-9f35-24d815a0fbdb\",\"question\":\"DUAL TEMP® 1 YEAR LIMITED WARRANTY\",\"answer\":\"

Sleep Number^® DualTemp^™ Layer 1 Year Limited Warranty

\\n

What we will do?

\\n

During the warranty period and at our sole option, Sleep Number will repair or replace the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. Any covered repairs or replacement parts will be at no cost to you. Sleep Number reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the layer under this limited warranty. In the event that the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.

\\n

Who does this warranty provide coverage to?

\\n

Your warranty is non-transferrable and the sale, transfer or disposal of the warrantied product or part will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased for commercial purposes, with the intent to resell or through unauthorized resellers including, without limitation, third-party websites such as Craigslist, eBay, Amazon or Alibaba. If you are not the original purchaser, you take the product “as is” and with any and all faults. This warranty does not apply to the purchase of any floor model products.

\\n

What claims are excluded from this warranty?

\\n

Your warranty excludes claims for conditions arising from normal wear and tear including but not limited to cover compression, foam compression, discoloration of parts or normal body indentations. This warranty does not provide coverage for claims related to comfort preference. (e.g. “it feels to hard/soft”). The warranty does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including but not limited to the opening of the heating and cooling source or remote control. Damage caused by using the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or dry-cleaning the product or any part thereof as well as damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears or spills or factors other than a product defect are also excluded hereunder and will void this warranty. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature or relating to forces outside of Select Comfort’s control including but not limited to fire, flood or lightning damage or for damage caused by power surges.

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product or part to us. Shipping of products or parts related to your warranty claim will be at your expense in both directions. In either case, you remain responsible for bringing your authorized return to your nearest UPS facility or drop-off location. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product or parts except as provided above. The responsibility for the installation of any product or part replaced under this warranty and any related installation costs are yours regardless of whether there is any cost to you for the repaired or replaced product or part. In some instances installation services may be available at your additional cost. This limited warranty also does not include reimbursement for inconvenience, removal, set up time or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.

\\n

Do not open the heating/cooling source or remote.
Do not open or tamper with the heating/cooling source connected to your DualTemp layer or any remote control except to change the battery.

\\n

What is the warranty on repaired or replaced products or parts?

\\n

Where does this warranty apply?

\\n

Your warranty provides coverage for products purchased and used in the United States excluding its territories and possessions (e.g. Guam, Puerto Rico and the Virgin Islands). It is not applicable to claims for products purchased or used in any other country at any time. Transportation or use of your Sleep Number DualTemp layer outside the United States, including transportation or use in any U.S. territory or possession, will void this warranty.

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special or consequential damages, including for negligence, is limited to repair or replacement of any product or component deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

\\n

Are there any implied warranties?

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

Remedies and Awards: The Neutral shall be empowered to grant whatever relief would be available in court or in equity. In the case of arbitration, the decision of the Neutral and any award granted to either party shall be final and binding but subject to review in accordance with applicable statutes governing arbitration awards. In making the award, the Neutral should apply any identified, pertinent contract terms, statutes and legal precedents. The Neutral shall also provide a brief written explanation of the basis for any award at the time it is made.

\"}]}]",[],59,[],[],{"_48":1617,"_66":1370,"_68":69,"_14":1618,"_71":1619,"_1064":59,"_214":1621,"_51":1622,"_216":59,"_217":205,"_219":335,"_221":1623,"_223":1624,"_225":59,"_226":59},"65b16fa2bb6be8007a7a25a6","28. 10 Year Stain Protection Ltd Warranty (Old)",{"_1373":1620},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-0c4f8121-1f4d-484e-80d1-c705f4209ebf\",\"question\":\"SLEEP NUMBER® 10-YEAR STAIN PROTECTION LIMITED WARRANTY\",\"answer\":\"

Limited Warranty Coverage:

\\n

Ten-Year Stain Protection Limited Warranty on a new Sleep Number^® mattress, excluding the foundation, when a Sleep Number^® Total Protection Mattress Pad is purchased on the same day and the pad is on the mattress at the time of spillage causing the stain.

\\n

The Limited Warranty Term:

\\n

Ten years from the date of purchase of the Sleep Number^® mattress if a Sleep Number^® Total Protection Mattress Pad is purchased on the same day.

\\n

This Limited Warranty Covers:

\\n

\\n
Mattress stain protection from food or beverage spills
\\n
\\n
Mattress stain protection from human and animal bodily fluids
\\n
\\n
Mattress stain protection from facial cosmetics
\\n
\\n
Mattress stain protection from crayons
\\n
\\n
Mattress stain protection from oil and grease spills
\\n

\\n

This Limited Warranty Does Not Cover:

\\n

\\n
Stains caused by general soiling, defined as gradual and non-single occurrence buildup of dirt, dust, body oils, or perspiration
\\n
\\n
Stains caused by negligence or abuse by user; improper maintenance of the Total Protection Mattress Pad and/or mattress; or normal wear and tear
\\n
\\n
Stains caused by acids; corrosives; nail polish; nail polish remover; inks; gum; paint; bleach; medications and vitamins; chemical hair treatments such as hair gel, hair spray, or mousse; dyes; solvents; non-colorfast material; and stains of unknown origin
\\n
\\n
Stains allowed by non-warrantied damage or defects to the Total Protection Mattress Pad, such as rips or tears
\\n
\\n
Stains caused during, or as a result of, the mattress in transit or storage while in your possession
\\n
\\n
Stains caused by property, structural, or casualty damage or acts of God, such as, but not limited to, flood or fire
\\n
\\n
Stains on foundation, carpet, flooring, or items in proximity to the mattress due to substances running off the mattress or Total Protection Mattress Pad
\\n
\\n
Stains occurring on the mattress used in non-residential settings, or located outdoors or in patios or screened rooms where the mattress may be directly or indirectly exposed to weather elements
\\n
\\n
Stains occurring on the mattress when the Total Protection Mattress Pad is not in use at the time of spillage or staining
\\n
\\n
Stains or damage to the Total Protection Mattress Pad itself (the limited warranty applicable to the Total Protection Mattress Pad is Sleep Number’s Bedding Collection Limited Warranty)
\\n

\\n

What You Must Do:

\\n

\\n
Keep your original receipt(s) showing purchase of a Sleep Number^® mattress and a Sleep Number^® Total Protection Mattress Pad on the same date. These must be provided at the time of any warranty claim, unless ordered online or through our service department, then you will need your order number.
\\n
\\n
Do not remove the law label attached to your product. This label identifies your product as being a genuine Sleep Number^® product and may be required to establish warranty coverage.
\\n
\\n
REGISTER CLAIM WITHIN NO MORE THAN FIVE (5) DAYS OF INCIDENT BY CALLING 800-472-7185.
\\n
\\n
Provide the date the stain occurred and identify the material(s) or substance(s) causing the stain.
\\n

\\n

What We Will do:

\\n

\\n
Sleep Number, at its sole option, may elect to replace the affected component(s) or replace the mattress. If Sleep Number elects to replace the mattress, Sleep Number will endeavor to select a replacement mattress of equal value to the original purchase price of the affected mattress.
\\n
\\n
Service or replacement is limited to the affected mattress only and the total value of such replacements is limited to $5,000.00.
\\n
\\n
Sleep Number is not responsible for dye lot, texture, or cover variations in the replacement Sleep Number^® mattress or components.
\\n
\\n
If Sleep Number elects to replace your mattress or affected component(s) due to staining, Sleep Number will provide a one-time replacement of your Total Protection Mattress Pad at no charge.
\\n
\\n
Any replaced product becomes Sleep Number’s property.
\\n

\\n

Warranty Limitations:

\\n

\\n
Your exclusive remedy is limited to repair or replacement of any product under the terms and conditions stated above. SLEEP NUMBER WILL BEAR NO OTHER DAMAGES OR EXPENSES AND SPECIFICALLY DISCLAIMS ALL INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
\\n
\\n
This Limited Warranty becomes void if you do not cooperate with Sleep Number in its reasonable efforts to perform under this Limited Warranty.
\\n
\\n
This Limited Warranty applies only to products purchased and used in the United States.
\\n
\\n
This Limited Warranty is non-transferable and the sale, transfer, or disposal of the warrantied product will void this Limited Warranty
\\n
\\n
Repair or replacement of a product under this Limited Warranty does not lengthen the limited warranty period.
\\n
\\n
Replacement of the mattress or its components is limited to one occurrence during the life of the Limited Warranty. Replacement of the Total Protection Mattress Pad is limited to one mattress pad during the life of the Limited Warranty. Replacement of the mattress or its components covered by this Limited Warranty fulfills all terms and conditions of this Limited Warranty coverage. No new Limited Warranty is provided with any product that is replaced under this Limited Warranty.
\\n
\\n
ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY OR THE DURATION EXISTING UNDER APPLICABLE LAW, WHICHEVER IS SHORTER. The remedies provided in the express warranties are your sole and exclusive remedies. Some jurisdictions do not allow time limitations on implied warranty, so the above limitations may not apply to you.
\\n

\\n

\"}]}]",[],61,[],[],{"_48":1626,"_66":1370,"_68":69,"_14":1627,"_71":1628,"_1064":59,"_214":1630,"_51":1631,"_216":59,"_217":205,"_219":335,"_221":1632,"_223":1633,"_225":59,"_226":59},"65b17006dda654007727085b","29. Bedding Collection Warranty (Old)",{"_1373":1629},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-cceaa734-b03c-479c-91da-0c3d1ce911fc\",\"question\":\"BEDDING COLLECTION WARRANTY\",\"answer\":\"

Sleep Number^® Bedding Collection Limited Warranty

\\n

Sleep Number Corporation (“Sleep Number”) warrants certain of its Bedding Collection products against defects in material or workmanship under normal use and service to the original purchaser for a certain period of time from the date of original purchase. The length of this limited warranty varies depending on the product purchased. The warranty periods are as follows:

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

Category

\\n

Product

\\n

Limited Warranty Period

\\n

PILLOWS

\\n

All Sleep Number^® Pillows

\\n

5 years

\\n

SHEETS

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

All Sleep Number^® Sheets (excluding Winter Soft^™ Sheets)

\\n

Winter Soft^™ sheets

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

2 years

\\n

No coverage

\\n

MATTRESS PADS/LAYERS

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

All Sleep Number^® mattress pads and layers (excluding Warming Layer,

\\n

Dual Temp^™ Layer and VariaCool^™ Memory Foam Layer)

\\n

Warming Layer (excludes Dual Temp layer)

\\n

Dual Temp^™ Layer

\\n

VariaCool^™ Memory Foam Layer

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

10 years

\\n

5 years

\\n

See separate warranty

\\n

5 years

\\n

BLANKETS

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

In Balance Blankets (excluding Warming Blanket, Relaxation™ Weighted Blanket,

\\n

Cotton Coverlet)

\\n

Warming Blanket

\\n

Plush Blanket, Smart Classics Blanket and Coverlets

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

10 years

\\n

5 years

\\n

No coverage

\\n

COMFORTERS

\\n

All Sleep Number^® comforters, PrimaLoft^® Down Alternative Comforter, PUR-Down Comforter, CYPC

\\n

10 years

\\n

OTHER

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

Fashion Bedding duvet sets

\\n

Smart^™ skirt

\\n

Throws

\\n

\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n

\\n

No coverage

\\n

No coverage

\\n

No coverage

\\n

There is no warranty coverage provided for items not specifically listed above as having a limited warranty coverage period.

\\n

What will we do?

\\n

If, during the limited warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. Sleep Number reserves the right to substitute products of comparable quality and value. In the event that the warrantied product is no longer manufactured or available and no other products of comparable quality and value are available, Sleep Number reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product in the form of a one-time payment. Replacement products may differ visually from the original warrantied product.

\\n

Who does this warranty provide coverage to?

\\n

This warranty is non-transferrable and the sale, transfer or disposal of the warrantied product will void this warranty. For the purposes of this warranty, an “original purchaser” is an individual who purchases the product directly from Sleep Number or an authorized reseller for personal, household or consumer use and not with the intent to resell the product or for commercial purposes. This warranty does not apply to products purchased either with the intent to resell or through unauthorized reseller including, without limitation, third-party websites such as Craigslist, eBay, Amazon or Alibaba.

\\n

What claims are excluded from this warranty?

\\n

This warranty excludes claims for conditions arising from normal wear and tear, including but not limited to foam or fill compression, discoloration, rips or tears.

\\n

Use of products containing filling materials diminishes the loft of the filling materials and constitutes normal wear and tear. This warranty does not provide coverage for claims related to comfort preference (e.g. too hard/soft). This warranty does not provide coverage and will become void if claims are a result of damage caused by use of the product in any manner that is inconsistent with applicable owner’s guides, user manuals or other operational instructions or from laundering or handling the product in a matter that is inconsistent with care labels. This warranty also excludes claims for damage caused by misuse or abuse including but not limited to stains, soil, burns, cuts, tears or spills or factors other than a product defect.

\\n

What costs does this warranty cover?

\\n

In connection with your warranty claim, you are responsible for returning the warrantied product to us. We will incur the cost of shipping a replacement product to you. This warranty does not provide coverage for the cost associated with the transportation, inspection, removal or installation of any product except as provided herein. This limited warranty also does not include any reimbursement for inconvenience, removal or loss of use.

\\n

What must I do to keep the warranty in effect?

\\n

Keep your original receipt.
You may be required to provide your original receipt at the time of any warranty claim.

\\n

Keep the product in a sanitary condition.
This warranty shall not apply to any product found to be in an unreasonably unsanitary condition. A product is in an unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable to be conducted due to the presence of body fluids, blood borne pathogens, insects or other substances that otherwise suggest that the product has been subjected to misuse or abuse beyond ordinary wear and tear.

\\n

What is the warranty on replaced products?

\\n

Where does this warranty apply?

\\n

What are the limitations on this warranty?

\\n

Your exclusive remedy, in lieu of all incidental, special or consequential damages including for negligence, is limited to replacement of any product deemed to be defective in materials or workmanship under the terms and conditions stated in this warranty.

\\n

SLEEP NUMBER MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. SLEEP NUMBER SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY EVEN IF IT HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES

\\n

Are there any implied warranties?

\\n

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR SLEEP NUMBER^® PRODUCT IS LIMITED IN DURATION TO TWO YEARS FROM THE DATE OF PURCHASE. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN.

\\n

How does state law relate to this warranty?

\\n

How do I file a warranty claim?

\\n

You must contact our Customer Service department at (800) 472-7185 to obtain a Return Service Order (RSO) number prior to returning any product to us. Warranty related returns may not be returned to our stores. You may be asked to undertake certain steps to troubleshoot the product for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product. Products returned to us without an RSO will be destroyed and no warranty claim will be honored or credit or refund provided. You may also contact us in writing to Sleep Number Customer Service, 1001 Third Avenue South, Minneapolis, MN 55404.

\\n

How are disputes resolved?

\\n

We hope to never have a dispute with you. In the unlikely event of a dispute with respect to this warranty or its validity or enforceability or any other dispute, action or controversy between us that relates to the product you purchased or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis (a “Dispute”), you and we agree that such Dispute shall be resolved according to these alternative dispute resolution (“ADR”) provisions.

\\n

Costs and Fees Imposed by AAA: You may be required to pay a filing fee when you file your Dispute with the AAA. Generally speaking, there is no fee to file a request to mediate with the AAA. There is generally a filing fee required to file an arbitration request. You should contact the AAA to determine what the filing fee is. The AAA also charges certain administrative costs and expenses related to a mediation or arbitration. For example, the mediators or arbitrators selected by the parties will need to be paid for their time and related travel expenses (if any). Except in cases where the mediator or arbitrator determines that your Dispute is baseless, frivolous or was filed with the principal purpose of being vexatious or to annoy, we will be responsible for paying all other fees or expenses related to the mediation or arbitration as imposed by the AAA above and beyond the filing fees imposed on you by the AAA. You are responsible for paying your own attorney’s fees if you choose to be represented by an attorney.

\\n

Remedies and Awards: The Neutral shall be empowered to grant whatever relief would be available in court or in equity. In the case of arbitration, the decision of the Neutral and any award granted to either party shall be final and binding but subject to review in accordance with applicable statutes governing arbitration awards. In making the award, the Neutral should apply any identified, pertinent contract terms, statutes and legal precedents. The Neutral shall also provide a brief written explanation of the basis for any award at the time it is made.

\\n

\"}]}]",[],63,[],[],{"_48":1635,"_66":1370,"_68":69,"_14":1636,"_71":1637,"_1064":59,"_214":1639,"_51":1640,"_216":59,"_217":205,"_219":335,"_221":1641,"_223":1642,"_225":59,"_226":59},"65b17099dda65400702705cc","30. Upholstered Collection Warranty (Old)",{"_1373":1638},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-0020c8e5-9bef-47f5-ad85-5180302fa4db\",\"question\":\"UPHOLSTERED COLLECTION WARRANTY\",\"answer\":\"

Bernhardt Casegoods Limited Warranty

\\n

Bernhardt Furniture Company warrants its wood products to be free from defects in material and workmanship under normal use and service for a period of five (5) years from the date of initial shipment to the dealer; however, certain components of the wood products are subject to shorter warranty periods which are described below. Furniture in which such defects occur will be repaired or replaced at Bernhardt’s option or, if replacement or repairs are not possible, alternate financial remuneration may be paid at Bernhardt’s option. This remedy is exclusive and Bernhardt does not authorize any person to create for it any other obligation or liability in connection with this furniture.

\\n

For clarification purposes only, the term \\\"wood products\\\" refers specifically to Bernhardt Case Goods products (including, without limitation, upholstered beds and dining room chairs) and has no implication, directly or indirectly, to any Bernhardt Upholstery products. Bernhardt Case Goods products are those products listed and displayed exclusively in the Bernhardt Case Goods products catalog, in printed form or as displayed on the Bernhardt internet web page.

\\n

This warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse or misuse; (b) inadequate or improper maintenance, cleaning or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed; or (f) commercial usage, which includes rental, business, commercial, institutional or other non-residential use. Transportation or delivery damage is excluded.

\\n

Bernhardt furniture is made of naturally variable raw materials. Differences in grain character and color among wood and plant species and stones and minerals are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, variations, or movements in lumber or veneer products, and exposure to extreme temperature changes and direct sunlight, may cause color changes and/or surface damage and are not covered by this warranty.

\\n

Bernhardt Furniture Company warrants the stone and mineral components of its wood products to be free from defects in material and workmanship for a period of one (1) year from the date of initial shipment to the dealer.

\\n

Bernhardt sometimes uses crotch mahogany and other highly figured veneers which are taken from areas of the tree that grow in different directions. This natural characteristic of the veneer causes tension and pulls the fibers of the wood, which can result in hairline cracks over time. This condition is considered an enhancement to the product and is excluded from this warranty.

\\n

Fabrics/Leathers: Bernhardt Furniture Company warrants the fabrics, leathers, cushions and filling materials applied to its wood products to be free from defects in material and workmanship for a period of one (1) year from the date of initial shipment to the dealer. Any type of fabric/leather protectant or treatment not applied by the fabric/leather manufacturer voids the warranty. Pilling is a characteristic of fabrics resulting from normal use and wear and is not covered under any warranty. Improper cleaning voids any warranty.

\\n

Leather is a natural material, every hide uniquely enhanced by natural features. Wrinkles, scratches, insect bites, healed scars and other natural markings should not be considered flaws. Color variations occur normally within a hide and from hide to hide as no two hides are alike.

\\n

Washed Fabrics: Some fabrics are washed to achieve a more relaxed appearance and softer feel. Wrinkling, puckering and shade variations are a natural result of washing and should not be considered defects.

\\n

Television lift mechanisms, power supplies and other electronically related components are warranted by each respective manufacturer and are excluded from this warranty.

\\n

This warranty protects you only when you purchase Bernhardt furniture from a Bernhardt Authorized Dealer. Bernhardt’s customer is the dealer. All complaints or requests for warranty service must be accompanied by your original dated proof of purchase, contain a brief written description of the defect and must be resolved through the dealer from which the furniture was purchased. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

\\n

This warranty applies only when you purchase the Bernhardt furniture for your own normal household use and terminates in the event of resale or commercial use.

\\n

This warranty does not cover (a) floor samples or products designated “AS IS” at the time of purchase; (b) differences between floor samples and your furniture, (c) differences between printed illustrations, video or internet displays and your furniture; and (d) differences between marble items, since marble is a non-manufactured natural substance and no two pieces can be expected to match perfectly either in color or pattern.

\\n

WARRANTY LIMITATIONS AND EXCLUSIONS

\\n

ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY ON THIS PRODUCT, AND ON THE PARTICULAR PORTION OR PART OF THE PRODUCT IN QUESTION. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. IN NO EVENT WILL BERNHARDT BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT.

\\n

Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

\\n

BERNHARDT FURNITURE COMPANY P.O. Box 740 Lenoir, NC 28645

\\n

Effective March 1, 2010

\\n

\"}]}]",[],65,[],[],{"_48":1644,"_66":1370,"_68":69,"_14":1645,"_71":1646,"_1064":59,"_214":1648,"_51":1649,"_216":59,"_217":205,"_219":335,"_221":1650,"_223":1651,"_225":59,"_226":59},"65b1712411c09ae6d27c93c2","31. FlexFit Warranty (Old)",{"_1373":1647},"[{\"faq_list_options\":\"Collapse\",\"sectionId\":\"\",\"title\":\"\",\"subHeadline\":\"\",\"faq\":[{\"id\":\"uuid-dac6f0ce-014b-43c9-bbf1-74ac502f2519\",\"question\":\"FLEXFIT™ WARRANTY\",\"answer\":\"

2-5-25 Warranty

\\n

Leggett & Platt, Incorporated (“L&P”) warrants this adjustable base to the consumer who is the original purchaser (the “purchaser”), subject to the terms and conditions set forth herein. This warranty begins on the “warranty commencement date” which is the date of purchase for new unused bases and the date of manufacture for bases that have been used as floor or display models. Thus, on a floor model base, the warranty is a portion of the limited 25 year warranty.

\\n

Full 2 Year Warranty

\\n

This adjustable base is warranted against defects in workmanship or materials for a period of 2 years from the warranty commencement date. Upon notice during the first 2 years after the warranty commencement date, L&P will repair or replace (at no cost to the purchaser) any defective adjustable base part, and L&P will pay all authorized labor and shipping costs associated with the repair or replacement of any parts found to be defective.

\\n

5 Year Limited Warranty

\\n

During the third through the fifth year from the warranty commencement date, upon receipt of notice, L&P will replace any adjustable base part found to be defective. This limited 5 year warranty shall not apply unless the defective part is returned to L&P within 10 days of purchaser’s receipt of the replacement part. Purchaser shall pay all service and shipping costs related to the replacement of the defective part.

\\n

25 Year Limited Warranty

\\n

Upon notice during the sixth year through the twenty-fifth year from the warranty commencement date, L&P will replace, upon terms and conditions set forth in this paragraph, any mechanical base part found to be defective. Electronics, electrical components, drive motors and massage motors are excluded. This limited 25 year warranty shall not apply unless the defective part is returned to L&P within 10 days of purchaser’s receipt of the replacement part. In years 6 -25, purchaser shall pay all service and shipping costs related to the replacement of the defective part.

\\n

Additional Terms and Conditions

\\n

This warranty does not apply; (a) to any damage caused by the purchaser; (b) if there has been any repair or replacement of adjustable base parts by an unauthorized person; (c) if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in this document and this warranty; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by dealers. Contact the dealer for warranty information on these items; (e) if there has been any modification of the adjustable base without prior written consent by L&P; (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the adjustable base or finding an unsatisfactory power connection; (g) if the recommended weight restriction is not followed (refer to Advisory section on page 14), the warranty will be void.

\\n

Repairs to or replacement of an adjustable base or its components under the terms of this limited warranty will apply to the original warranty period and will not serve to extend such period.

\\n

The decision to repair or to replace defective parts under this warranty shall be made, or cause to be made, by L&P at its option and in its sole discretion.

\\n

Repair or replacement shall be the sole remedy of the purchaser. There shall be no liability on the part of L&P for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty.

\\n

This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. Leggett & Platt or its service technicians shall not be responsible for moving furniture or any other items not attached to the adjustable base in order to perform service on the adjustable base.

\\n

L&P makes no other warranty whatever, express or implied, and all implied warranties of merchantability and fitness for a particular purpose are disclaimed by L&P and excluded from this agreement. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser.

\\n

CONTACT INFORMATION: Sleep Number^®, Customer Service Department, 1001 3rd Ave S, Minneapolis, MN 55404, 1-800-472-7185

\\n

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Sleep Number® it™ bed and it™ bed base 2 year Limited Warranty

What will we do?

Who does this warranty provide coverage to?

What claims are excluded from this warranty?

What costs does this warranty cover?

What must I do to keep the warranty in effect?

What is the warranty on repaired or replaced products or parts?

Where does this warranty apply?

What are the limitations on this warranty?

Are there any implied warranties?

How does state law relate to this warranty?

How do I file a warranty claim?

How are disputes resolved?

Sleep Number^® it^™ bed and it^™ bed base 2 year Limited Warranty